Self Service kiosk are all in one devices to facilitate customers and visitors to avail information and services through digital interaction instead. The native ways of availing information is to either visit the customer service or by telephone calling whereas Self Service Kiosk can present the same information within a tap or two.

Self Service Kiosks also help present important information to customers. Use it as a marketing stunt or service customers, use it as a digital signage device or take food orders – Self Service kiosks can be used for almost every customer servicing areas.

Which Self Service kiosk to be used?

Floor Standing Kiosk

Kiosk that is standing on floor with a normal screen or touch screen and other equipment. Floor standing kiosk can be used as an interactive device or a digital signage device. Some examples of such kiosks are

• Ticket dispensing kiosk
• Shop finder Kiosk in shopping malls
• Large screen kiosk in shopping malls, metro stations and waiting areas

Wall Mount Kiosk

Kiosks can be mounted on walls as well where floor space is a concern. Examples of such kiosks are

• Floor ordering Kiosks
• Utility Payment Kiosks
• Loyalty Program Kiosks

Table Mount Kiosk

Kiosks that can be mounted on tables and top are usually small screen kiosks. Mostly such kiosks are used for customer satisfaction feedback or customer surveys. Examples of such kiosks are

• Customer Feedback Kiosk on a teller
• Customer Happiness Meter Kiosks in stores and shopping malls
• Airline Booking Kiosk
• Cinema ticket booking kiosk

The Kiosks can have many devices integrated as per the requirement of the service requests such as

• Screens with or without touch
• Printers such as thermal, A4 etc
• Scanner such as flatbed, feeder etc
• Contact Chip, RFID and NFC readers
• Barcode scanners and QR code readers
• Passport and ID readers
• BLE readers

Smart Kiosk

Smart Kiosks are intelligent devices to facilitate customers on the basis of various identifying parameters according to customer needs. Intelligent Kiosks are the next step towards improvement of servicing customers and understanding customer needs. Such intelligent and smart kiosks help organizations grow in terms of reaching various markets.

Robot kiosk

Robots and robot kiosks are already the parts of our future in different ways but recently introduced in customer service industry makes them more prominent as they have taken the look and feel of human. We stand different when it comes to robot kiosk industry as we have integrated our robot kiosks with the queue management system. Our robot kiosks can register the customers automatically upon their first visit and recognize them thereafter on any of their next visit. Our robot kiosks can have 3D facial or voice registration. Recognizing of the customer can help saving time of the customer to find out the on-going service request and route the customer to the right desk and service agent.

Our R&D is working on other biometric parameters to register the customers such as key push pressure based and behavioral registration.