Queue Management System

At RSI Concepts we provide organizations with state-of-the art Queue Management Systems. RSI Queue Management System or "RSI Queuing System" is a customer flow management system that allows you to organize customers in an efficient and effective way on the basis of smart and intelligent business and environmental based indicators and parameters.

Minimize your

Cost Of Services

By providing customer service agents with time-saving tools and giving managers better control and planning tools

Waiting Time

By providing dynamic, customer-focused promotional or informative messages to arriving and waiting customers

Customer Turnover

By keeping order in the waiting areas, providing waiting customers with clear info, and enabling better service

Maximize your

Productivity

Agents having access to fast and efficient mechanism of calling customers, serving them within no time and spark the sense of competition within employees.

Sales

Sales by providing dynamic, customer-focused promotional or informative messages to arriving and waiting customers.

Customer Satisfaction

By automatically managing customer flow, offering better waiting area experience, reduced wait time, efficient customer journey and quicker service delivery.

Linear Queuing

The oldest types of queuing, based on first come first serve/out or FIFO. A queue management system can save a lot of time and manage multiple parallel waiting lines by segmenting customers in different queues, based on their service type and time. The segmentation and automation helps streamlining the customer flow and reduce average wait time along with customer journey management tools.

Non-Linear Queuing

All other queuing types which includes, single or multiple servers, and multiple queues and also multi-step service delivery which includes multiple counters. A queue management system resolve queuing problems, automates the customer journey management and help improving internal processes to reduce the customer wait time and enhance their experience in any non-linear queuing setup.

Virtual Queuing

The Virtual Queue Management System allow customers to sign-up remotely using different channels without being physically present or waiting in physical queues. The virtual queuing can significantly reduce customer wait time, it offer better control and monitoring, and it offers advanced customer journey management tools with superior and personalized customer experience to boost customer satisfactions.

Mobile Queuing

The Mobile Queuing allow customers & visitors to sign-up form their smartphones and mobile devices and they can get real-time updates on their smartphone. The mobile queuing can greatly improve customer experience and it can greatly reduce the wait time. Additional features such as branch locator, live queuing status and interaction with service agents adds value to customer experience.

QR Code Based Queuing

The QR Code based Queuing is in fact an extension of Mobile & Virtual Queuing. The customers can sign-up very quickly by scanning a QR code, which issues them an e-Ticket and also take them to the information page, where they can see real-time queuing updates. The QR Queue System can greatly reduce wait time, prevent crowd formation, and also improve the branch productivity and service quality.

Online Appointments

The queuing system provides an online appointment booking portal either via website, customer portals, or mobile apps. Customers can book their visit or plan it on the bases of queuing information. The online appointment booking module provide full queuing information such as booked slots, expected footfall and past history with suggestions and guidance which can greatly enhance customer experience.

Software

Hardware & Software of Queue Management System

The software of a queue management system is the basic foundation of the system. The software consists of three parts, the QMS Server, the QMS Terminal and the Agent Dashboard. The server application is installed on a server or cloud or online and is the command and control center of everything. The terminal side application is the application that is installed in the Kiosk and is the interaction of the system with the customers and visitors. A smartphone application or online portal and appointment booking modules can also be provided. The agent dashboard is for the servers/agents who can monitor and control the queues as per their role.

One of the biggest advantage of RSI Queue Management System is that it collects valuable business intelligence and provide monitoring, KPIs and comprehensive reporting modules. The business can easily collect statistical data, customer interaction stats, customer feedback, and monitor employee performance and other valuable KPIs to gather business intelligence. The reporting module provide a brief insight of the entire operation and customer experience. These reports can be downloaded and utilized for decision making and strategy building which helps businesses to improve customer journey, reduce operational costs by resource optimization and employee performance monitoring. The QMS software allows easy integration with other corporate tools and enterprise solutions for data synchronizations which significantly boost the utility and effectiveness of our queue management system and ensures great ROIs.

Peripherals that can integrate

There is a variety of peripherals that can be installed in an interactive kiosk. We are specialized in customized solutions so we can offer any combination of the following to meet the individualized needs of our customer.