Customer Journey Management Solutions

Customer Experience and Customer Journey Drives Growth and Revenue

Our advance customer journey management solutions help businesses to ensure maximum customer satisfaction and improve ROI. The customer satisfaction is a key to customer retention which leads to a stable and steady growth. The smart software engine processes the data and capture all touch points to provide a deeper understanding of the customer journey and customer experience. Which help businesses to accurately evaluate and assess their business practices, products, services, employees and methodologies. The reports, statistical and analytical data and KPIs help identifying the areas of improvement with superior accuracy and precision. Our customer journey management solutions are tailor-made for the conditions and markets in UAE. These tools help the management in making more informed decisions and enable them to build precise future strategies.

Optimize Productivity & Efficiency

Our customer journey management tools are specifically designed to enhance productivity and profitability of a business. These tools are very helpful in improving the customer satisfaction and also the employee satisfaction by solving both the routine issues and unique customer journey related problems which businesses often face in Dubai and all around the UAE. Our customer journey management tools are result of a more than decade long evolution and optimized carefully to meet the very specific needs of businesses who are operating in Dubai and all around the UAE.

Our Customer Journey Management Solutions

Brand Awareness

• Digital Marketing Services
• Social Media Management
• Online Lead Generation
• Search Engine Optimization
• Social Media Advertisements
• Google Adwords & Display Ads
• Marketing Campaign Creation
• Graphics, Designing and Content Creation

Queue Management

• Queue Management System
• Digital Signage Systems
• Audio/Visual Announcements
• Automatic Customer Flow Management
• Remote Administration
• Virtual Queuing
• Smartphone Applications
• Appointment Booking

Customer Services and Loyalty

• Business Process Automation
• Digital Services & Self-Service Integration
• Customer Feedbacks & Surveys
• Customer Interaction Management
• Social Media Integration
• Complaint Center Management
• Customer Portals Management
• Customer Loyalty Program (CLM)

Performance Management

• System Stats and Analytics
• Customer Journey Data
• Employee Performance & KPIs
• Products/Services Analytics
• Third Party System Integration via APIs
• Comprehensive Reports
• Corporate & Trend Reports
• Centralized Information Center

Discover Latest Customer Journey Transformation Technologies with RSI

Our customer journey management and transformation solutions are powered by latest technologies and highly advanced platforms. These technologies are completely customizable and highly scalable. At RSI Concepts we always focus on quality and security of our systems and solutions. Our all customer journey management solutions and tools are easy to customized as per the needs and very cost-effective to scale in future. We use most widely available technologies to ensure the operational and maintenance cost remain low. The hardware and software both are specifically designed to improve ROI.

Our all solutions are compatible with:

• Local or In-House Data Centers
• Online Hosting
• Cloud Hosting

The server side applications are usually built with remote management and remote monitoring features. Our dashboards and interfaces are also available for:

• Web Based Application
• Native App
• Smartphone Apps
• Self-Service
• Interactive Touch Screens or Kiosks

The third party system integration is done using secure web services also known as APIs.

We also provide customized solutions as per the requirements.