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Tag: Virtual Queue Management

Queue Analytics: Leveraging Data for Smoother Operations

In customer service sector the operational efficiency and performance is crucial for long-term business success. The customer satisfaction is the top priority of every business whether it is a bank, hospital, real-estate management firm, educational institute, public office or government agency. Therefore such businesses and organizations tend to implement digital queue management system to streamline their customer flow. A digital queue management system has become integral part of modern customer journey management practices. It streamlines customer flow, automate vital processes, reduce customer wait time and improve staff performance. All these factors contribute to customer satisfaction giving businesses great competitive advantage and helping them to build their brand reputation.

When it comes to queue management system, there are several different types of modern queue management solutions. Some businesses require virtual queuing, some need appointment booking or mobile app integration and so on. However, one thing is common among all types of digital queue management systems and that is their remarkable ability to collect valuable analytical data and insights. This insight is extremely effective in decision making and resource planning processes. And these two processes have direct impact on operational efficiency and performance which is deeply connected to customer satisfaction. In this blog we will discuss how businesses can leverage queue management system’s analytical data to enhance operations and drive performance.

See Also: What is Queue Management? Beginner’s Guide to Queuing Systems

Queue Analytics: Leveraging Data for Smoother Operations
Queue Analytics: Leveraging Data for Smoother Operations

What Type of Analytical Data a Queue Management System can Collect?

A queue management system is a very powerful tool, it consists of an AI-driven software solution and supportive hardware devices. The software collects and monitor analytical data from all touch points which is later converted into actionable insights. These insights help businesses improve customer flow, reduce customer wait time, boost staff performance and enhance overall operations. Here are some key analytical data types that can be collected by a digital queue management system:

See Also: Why do you need a queue management system?

Customer Flow Data

  1. Arrival Rate: The number of customers or footfall at a customer service center during a pre-defined time period. Usually it is on hourly, daily, weekly and in some cases monthly bases. This help planning resource and identifying peak hours. It also help forecast and predictive analysis.
  2. Service Time: The amount of time each customer had to spend to get the service is called service time. This information is very helpful in identifying the flaws in internal processes, workflows and various customer journey steps.
  3. Customer Wait Time: This is often confused with service time but the customer wait time is the time a customer spends in the queues form signing up to reaching to the service counter. This time is crucial in customer experience management.
  4. Queue Length: Whether physical or virtual queues, the queue length is crucial. It is the measurement of the number of customer in any queue at any given point of time. This help businesses improving customer flow and monitored in real-time.

See Also: The Concept of Queue Management and Crowd Control

What Type of Analytical Data a Queue Management System can Collect?
What Type of Analytical Data a Queue Management System can Collect?

Customer Demographic and Behavior

  1. Customer Profiling: The customer profiling is collecting demographic data about customer such as their age, gender, and location. This data is often collected during onboarding or through loyalty programs. The queue management system linked it to a customer interaction.
  2. Customer Journey: The customer journey starts from the point a customer enters in a queue and it last up till customer gets the service and left. The queue management system records customer interaction at all touch points and generate actionable insights form this data.
  3. Repeat Visits: This is very important data, it help businesses understand which customers are visiting service points more often, what were the nature and reasons of their visits and the relevant data about their interaction. It helps improving customer experience and journey.

See Also: What are the Basic Components of Queue Management System?

Customer Demographic and Behavior
Customer Demographic and Behavior

Service Performance Analysis

  1. SLA Compliance: The SLA or Service Level Agreement compliance indicates if the customers are served within the maximum allowed service time, wait time and time to resolution. This help understanding the compliance with the pre-defined SLA standards and it help businesses maintain optimum levels of customer experience and satisfaction.
  2. Resource Utilization: The resource utilization is a comprehensive analysis which includes multiple metrics and help businesses understand if the resources in hand were utilized with optimum efficiency. It also help identifying the overstaffing, understaffing and idle time. This data helps in strategic decision making and improving overall operational efficiency.
  3. Staff Performance: A queue management system can record several staff KPIs (key performance indicators) such as number of customer served, average service time for individual services, idle/off time or breaks and customer feedbacks. These metrics help businesses identify training needs and improve training and reward programs.

See Also: What are the Different Types of Queue Management System?

Service Performance Analysis
Service Performance Analysis

Predictive Analysis and Forecast

  1. Demand Forecasting: The queue management system can analyze historical data and identify patterns which help businesses accurately forecast customer flow at any day or time. This information is extremely crucial in resource planning.
  2. Wait Time Prediction: The queue management system can provide accurate measurement of expected wait time based on the current queue length, service delivery time, and available staff’s strength. The wait time prediction is important for customer experience and it can be provided to customer via signage, and other channels to set realistic expectations.
  3. Staff Performance Prediction: That is a bit complex metric, it consider the overall staff performance and their efficiency in individual service delivery along with historical data and demand forecast the queue management system can predict performance of available staff at any date or time which is important in human resource planning.

See Also: What Is Virtual Queuing? A Guide to Virtual Queues

Predictive Analysis and Forecast
Predictive Analysis and Forecast

Customer Feedback Data

  1. Post-Service Surveys: The queue management system can be integrated with customer feedback and survey system. Usually businesses use countertop interactive displays, QR Codes, and emails to collect customer feedback. The queue management system can link this feedback with a specific customer interaction which improves insights and analysis.
  2. Net Promoter Score (NPS): The Net Promoter Score or NPS is the single most effective metric to analyze the success of any business or organization. This is a simple and quick method to collect customer feedback. Queue management system can collect this feedback from interactive kiosk, countertop displays, SMS, emails, WhatsApp, etc.
  3. Customer Sentiment Analysis: The AI-powered queue management system can effectively analyze the tone, content, and context of the customer feedback or suggestion. It can also link it to a specific interaction which reflects in multiple reports, such as customer satisfaction and staff performance reports.

See Also: How to Set Up SMS based Queue Management System?

Customer Feedback Data
Customer Feedback Data

Queue System’s Operational Data

  1. System Utilization Data: This is a simple metric, it measures how effectively a queue management system is being sued such as up-time, down-time, usage patterns, and any other interruption.
  2. Transaction Logs: This includes detailed log of every interaction. The queue management system records entire transaction details such as customer arrival time, wait time, service start time, service end time, and all the actions taken by the customer service agents.
  3. System Access Logs: The queue management system keeps record of all user’s all actions. Such as who signed-in, when signed-in/signed-out, what user perform what action, and other system stats which are vital for audit and security improvements.
  4. Real-Time Monitoring: The queue management system provides live queuing data to the management. The live data indicates current queue status, active services, customer flow rate, live staff performance and it also indicates trends that help management take immediate actions or make adjustments to prevent crowd formation or congestion.

See Also: Paperless Queue Management System

Queue System’s Operational Data
Queue System’s Operational Data

Customer Engagement Data

  1. Queuing Policy Analysis: The queuing policy or queuing rules are the prioritization of different customer segmentation and impact of different channels on the overall queuing dynamics. For example, number of VIP or Customers with Special Priorities signed-up, their interaction details, number of virtual queue-based and appointment-based services and their impact, etc.
  2. Queue Type Analysis: The volume of customer inflow from various queuing channels such as physical, virtual or appointment-based service requests. The queue management system also help identifying the patterns and impact of all these different queue types on overall operations.
  3. Interactive Kiosk Interactions: The queue management system provides an intuitive UI for interactive ticket dispensing kiosks. It also records how customers are interacting with these devices, what they are choosing, what information they are providing or accessing through these screens and much more.
  4. Virtual Channel Interaction: A modern queue management system captures analytical data of customer engagement through various integrated virtual channels such as Mobile Apps, Customer Portals, Appointment Booking Portals, SMS, WhatsApp, etc.

See Also: 7 Features of Queue Management Software

Customer Engagement Data
Customer Engagement Data

These are some of the most common analytical data types a modern digital queue management system captures. Furthermore businesses can also customize a queue management system to capture more data types such as in some cases businesses also require biometric authentication or self-registration which involves payment, document scanning and much more. All these data types can also be stored in the central data repository where the AI-powered smart algorithms and advanced analytical tools can help businesses generate in-depth insights and reports.

How Businesses can Leverage the Queue Management System’s Analytical Data to Achieve Superior Operational Performance?

In today’s modern and highly competitive market landscape businesses tend to rely more on data for strategic decision making and policy building processes. The term data-driven and informed decision making is not a fancy phenomenon but an absolute essential for the business success. Businesses operating in Dubai, Sharjah, Abu Dhabi and broader UAE are well aware of the importance of data and its impact on performance, resource planning, cost-optimization and growth.

See Also: How Queue Management System Helps Maximizing the Efficiency?

Therefore the queue management system’s analytical data plays a pivotal role in customer service and customer experience management practices. Businesses always strive to achieve highest possible operational performance because smoother operations means satisfied customers, lower operational cost and improved brand reputation. One of the primary goals of deploying a digital queue management system is to elevate customer experience and optimize operational performance.

How Businesses can Leverage the Queue Management System’s Analytical Data to Achieve Superior Operational Performance?
How Businesses can Leverage the Queue Management System’s Analytical Data to Achieve Superior Operational Performance?

A queue management system can produce a wealth of analytical and business intelligence data which can be used to understand the customer flow, queuing process, staff performance and effectiveness of the service delivery mechanisms. The analytical data also help businesses evaluate various internal processes, workflows and strategies which is crucial to identify the strengths, weaknesses and areas of improvements. Here are some key areas which businesses can greatly improve by leveraging the analytical data generated within a queue management system for operational excellence:

See Also: How Queue Management System can Boost Productivity and Profitability?

Improve Staff and Resource Allocation

For staff and resource allocation businesses need a comprehensive understanding and information of customer flow, peak hours, peak days, different service demand at different point of time and the impact of various factors on the operational efficiency. This information and understanding ensures your branch has required staff and enough resources at any given point of time and day as per the expected demand and customer flow.

This also ensures maximum level of queuing efficiency which is a key to minimize customer wait time and maximize customer satisfaction. The real-time queuing data helps businesses to allocation resources with higher efficiency and efficacy. For example, you can assign more experienced staff to the complex services and vice versa or you can adjust the number of available service counters in real-time to deal with the incoming footfall. The analytical data also help businesses to prepare for unprecedented scenarios and conditions and enhance queuing management.

See Also: Streamlining the Waiting Experience: How Queue Management Systems Improve Patient Flow

Improve Staff and Resource Allocation
Improve Staff and Resource Allocation

Enhance Customer Experience and Raise Customer Satisfactions

The customer experience and customer satisfaction are the two most crucial and interdependent factors that differentiate a business from others. Hence offering an elevated customer experience not only raise customer satisfaction but also help elevating customer loyalty and overall brand reputation. The queue management system inherently reduce the customer wait time. It improves the service delivery mechanisms and boost staff performance which resultantly elevate customer experience.

Furthermore the queue management system increase customer engagement and help simplifying customer journey which are important to raise customer satisfactions. The queuing data, historical data, predictive analysis and staff performance insights help businesses effectively allocate resource to keep the wait time at minimum all the time. Furthermore the queue management system also has ability to identify different customer segments and profiles which is essential for delivering a personalized customer experience and it also help implementing the queuing policy effectively.

See Also: Queue Management System for Trucks and Logistic Centers

Enhance Customer Experience and Raise Customer Satisfactions
Enhance Customer Experience and Raise Customer Satisfactions

Automation and Service Efficiency Optimization

The queue management system collect service time, customer wait time and service staff performance KPIs. These insights are vital in identifying the bottlenecks in service delivery processes. By identifying the bottlenecks such as services or queues that take more time, queuing policies and rules which are effecting other queues or causing delays can help businesses identify the root cause of any problem. This also help businesses revisit their polices, strategies rules, and even businesses can make adjustments in relevant processes, workflows and service delivery mechanisms to minimize the customer wait time.

On top of that the queue management system also provides comprehensive staff performance data which help management retrain staff to improve their efficiency for services, workflows or tasks for which they are taking more time to complete. The queue management system can also help automating various processes and workflows and it is capable of integrating with other third-party systems, customer databases, and central information system. This enables a queue management system to empower service agents too through dedicated service agent dashboards.

See Also: How Queue Management System Helps to Provide Better Customer Service

Automation and Service Efficiency Optimization
Automation and Service Efficiency Optimization

Data-Driven Decision Making

Businesses can leverage the historical data and various in-built analytical tools to understand and forecast future demands. This help management make more informed and data-driven decisions for staff allocations, service delivery enhancements, service counter expansion or resource allocation and customer journey adjustments. This also increase business’s readiness to deal with unexpected scenarios and conditions and make their management more proactive and keeps them ahead of service demands customer needs and market trends.

Businesses can also leverage the analytical data for performance benchmarking. The management can easily compare the performance of different branches, locations or departments, which help management identify the most effective and efficient practices. It also help them identify the areas of improvements which is crucial for decision making. Businesses can also standardize the high-performing processes and identify under-performing or poorly performing practices and processes.

See Also: Importance of Queue Management System for Government and Public Offices

Data-Driven Decision Making
Data-Driven Decision Making

Proactive Management and Preventive Measures

Things are moving so fast at any customer service center, businesses needs a proactive management approach to deal with modern queuing challenges. Furthermore the management should have a strong and effective preventive strategy which help them prevent crowd formation, congestion, and help dealing with unexpected or disruptive situations. Businesses can utilize the predictive analysis data to identify the peak hours, expected footfall and staff performance challenges which help them prepare for the future.

For example if a surge is detected during lunch breaks or during closing hours, businesses can effectively prepare their resources to deal with both scenarios by simply extending service counters during that time. The AI-driven in-depth analysis help businesses predict and identify the disruptions, due to planned or unplanned maintenance or staff planning scenarios or any external factor. This readiness help management to take preventive approaches and neutralize any such event even before it happens.

See Also: Why Small and Local Businesses Need a Queue Management System?

Proactive Management and Preventive Measures
Proactive Management and Preventive Measures

Conclusion

Leveraging queue management system’s analytical data and business intelligence can help businesses streamline their customer flow and optimize their operational efficiency. A queue management system is a very capable and smart solution which captures tons of analytical data. This analytical data covers all ranging from customer wait time to complete interaction details and further extending to staff performance KPIs and much more.

With this crucial data in hand businesses can make informed decision which help them optimize customer journey, customer experience and staff performance. For any business analyzing their existing workflows, business processes, strategies, polices and management approach is crucial. It helps them identify the strengths, weaknesses and areas of improvement. The data-driven management approach empowered by the analytical data of a queue management system not only help businesses dealing with current challenges but it also help them anticipating future demand and condition. This is what makes queue management system more superior and impactful in raising customer satisfaction and boosting operational efficiency.

The insight generated from queue management system’s analytical data is invaluable for smoother operations. In this blog we have discussed various types of analytical data which can be collected form a digital queue management system and their impact on various operational processes, decision making and management practices. If you want to learn more about the subject or if you want our help to design and implement a bespoke AI-driven cost-effective queue management system for your business or organization, please contact us through our Contact Us page or leave a comment in the comment section below and we will get in touch with you soon.

See Also: Pros and Cons of Queue Management System

Why Business Need Mobile Apps along with Classic Queue Management System?

Why Business Need Mobile Apps along with Classic Queue Management System

A classic queue management system is a system that enables businesses to manage and control the customer journey at their stores, branches, and customer support centers. The queue management system is a great tool to manage customer flow and is very popular in Dubai and all around the UAE. If you have ever visited a bank or a telecom service provider or any government department, you would have noticed queuing systems there, they are everywhere. That is why whenever someone is visiting a business or organization, they are expecting a queue management system rather than long lines managed by the staff manually. Another most impactful event happened in 2020, yes the pandemic, and it changes everything, it also had changed the general behavior and expectation of the customers as well. Nowadays, customers prefer a fully or partially contactless customer journey along with a bit more digitalized customer experience. On top of that, social distancing has become a new norm. Businesses have to limit the visitors and customers to a certain number, depending upon their facility’s capacity. For example, earlier if you could accommodate 100 customers at a time, now you should have only 40 or so.

The social distancing, strict policies, and changed customer behavior demanded an innovative and high-tech solution to manage customer flow and customer journey. In Dubai and all around the UAE more than 90 percent of the population owns a smartphone and also have access to the internet. The government is offering tons of services digitally via smartphone applications. And smartphone usage is also higher in the country as compared to the other regions. People tend to spend hours on their smartphones on daily basis. This makes the smartphone a very powerful and effective platform for communication and customer services. The flexibility of smartphones and technological advancements lead to an entirely new era of digitalization. The queue management system is not different, businesses often ask about the mobile app for their queue management systems. When a mobile app is integrated with a classic queue management system it can offer a variety of features such as:

Improved Customer Experience and Customer Journey

Improved Customer Experience and Customer Journey

The mobile apps are very convenient and easy to use. Everyone loves them these days. People tend to rely on mobile apps more than on websites for acquiring digital solutions. Several surveys and data suggest that if given a choice between a website and a smartphone app for digital services most of the customers will prefer mobile apps. The mobile apps don’t always require you to sign in, the customers can leave a process in the middle, and as soon as they will open the mobile app next time the process can be continued from there. Smartphone apps are easier to perform tasks, people tend to spend more time on different types of mobile apps rather than surfing the websites. This is why people prefer mobile apps over traditional websites. For example, when it comes to online banking, almost 90% of the times customers prefer to use smartphone apps rather than the website. This is why mobile apps are very important and can be more efficient. The customer journey is improved with mobile apps, and people feel more comfortable with the mobile apps.

In the case of a classic queue management system, the mobile app can provide various features which can improve customer experience and customer journey. Such as:

Enables Smart Mobile Queuing

Enables Smart Mobile Queuing

When a classic queue management system mobile app is used the businesses can offer their customers and visitors to have a facility to issue mobile tickets. These are also like the regular paper tickets but the only difference is the mobile ticket are digital and are stored inside the mobile app. This allows the customers to have freedom of waiting anywhere whether outside or inside the branch. Those kinds of features and flexibilities can significantly improve customer experience and customer journey. This also reduces the workload of the staff and employees and improves their efficiency. When the wait time is reduced and the customer has a great experience prior to reaching the counter, it is easier to satisfy them as well. If a customer had a bad waiting experience or they will have to wait for so long at the end when they reach to the counter they are already frustrated and annoyed, it becomes far more difficult to please them at that time and more customers end up leaving unhappy.

Less Wait Time More Customer Happiness

Less Wait Time More Customer Happiness

The wait time is very crucial for customer happiness. The studies have shown that an average customer can wait for up to 13 minutes and wait time any longer than that start impacting their mood and as much as the wait time extends it keeps bothering the customers and the customers start getting annoyed, anxious, or stressed. Long wait times completely ruin the customer experience. No matter how hard an agent/server tries to please them they will not be happy. Another important factor about the wait time is if the wait time is known or not. The fear of the unknown is in human nature, the studies have shown that if the wait time is known to the customers they feel better and the waiting is also less stressful, but it the wait time is unknown then the customers will get more anxious. The smartphone application can be used to provide live information about the queuing with the estimated time of the customer’s turn. This also reduces the negative impact of waiting. With smart queuing and virtual queuing using mobile apps, the wait time can be reduced to virtually none. As the customers have the freedom to wait anywhere, they are only required to arrive at the very exact time of their turn which means they will get served immediately after arriving at the business. This improves the customer journey and customer happiness.

Offers Virtual Queuing with Mobile Apps

Offers Virtual Queuing with Mobile Apps

The queue management system mobile apps are a great platform to offer virtual queuing. The virtual queuing allows the customers and visitors to signup remotely, without being physically arriving at the business or branch. Usually, the remote sign-up is done through various mediums such as Smartphone applications, SMS, Email, Phone Call, Customer Portals, Websites, etc. But the mobile apps are the best way to offer virtual queuing. The mobile app can instantly issue an E-Ticket or digital token, which sign-up a customer for a virtual queue. The mobile apps can also provide real-time updates, queuing data, notifications, alerts, and much more. This allows the customers to sign-up for the queue from their smartphones, then they can either wait outside or plan their visit accordingly that they reach closer to the estimated time of their turn. This reduces the wait time and is also very helpful for the staff and management. Virtual queuing also allows implementing social distancing and other company policies easily. The management can have more control over the customer flow and can also communicate with the customers through the mobile app if needed.

Mobile App Provides Branch Locator and Trip Planner

Mobile App Provides Branch Locator and Trip Planner

The branch locator and trip planner are very useful features of the queue management system mobile app. The branch locator helps the customers to search and locate the branches in their proximity. It can also provide additional data such as the route to the branch, the current queuing details in the branch, the timings, contact details, and much more. The branch locator helps customers and visitors locating a branch with the probability of getting the quickest service. The customers and visitors can also have access to the important branch information, such as the route which can also be linked with navigation and the information of the busy hours, busy days, and the most convenient time to visit. Which could help the customers to easily plan their visit. Such features are very helpful in making the customer journey more desirable and convenient and also improve customer happiness.

Mobile App Provides Appointment Booking Facility

Mobile App Provides Appointment Booking Facility

The queue management system mobile app can also be linked to an appointment booking system or it can have an in-built appointment booking module that enables the customers to easily plan their visit and book an appointment at their convenience. Moreover, the mobile app also keeps a record of past appointments and it can also provide useful information about the busy hours, busy days, etc. Sometimes some services are exclusive for certain branches only, that information is very important for the customers. If a customer arrived at a branch and then learned that the service they need is only offered at another branch they will be upset and annoyed. There is so much other information that can be provided in order to improve customer experience and customer journey. The customers and visitors can easily book appointments using mobile apps and set reminders and alerts for that appointments. The calendar app can be integrated too to highlight the appointment on the calendar. There are so many features that can be added to improve customer experience and customer journey.

Mobile Apps Collect Customer Feedback

Mobile Apps Collect Customer Feedback

The queue management system mobile apps are a great way to collect customer feedback. Usually, businesses use tablets, touch screens, and kiosks to collect feedback. Sometimes customers don’t use these devices as they think if they will do the survey the next customer will have to wait. Especially the customer who had a great experience and want to give a positive remark, usually avoid attempting feedback because they don’t want to put the next customer on wait. That is why mobile apps are a better alternative for customer feedback. Moreover, when businesses are setting up feedbacks and surveys for the mobile apps or online they can have more questions. The customers usually do such things when they are free so more questions will not go to affect the conversion rate. In fact, when customer feedbacks and surveys are done through mobile apps the conversion rate is always higher. The mobile apps can have notifications, reminders, and alerts which encourages more customers to do the feedback. Another great advantage of conducting customer surveys and feedbacks through mobile apps is that the business doesn’t have to ask the customer to input their contact and identity details, this can be extracted from the app automatically. Some businesses also have follow-up features. The customer support agent can contact the customers after the submission of their feedback. The personalized communication also improves customers’ happiness and increases their confidence and trust in the brand. Especially in case of negative feedback the staff can easily follow up with the customers and resolve their problems or inform them about the actions taken to prevent any such inconvenience in the future.

Mobile Apps Provide Valuable Business Intelligence

Mobile Apps Provide Valuable Business Intelligence

Business intelligence is the most important data that is required while decision-making and making future strategies. The mobile apps contribute to that too. The customer data, their purchase patterns, their favorite products and services, and all such information are very helpful to understand the market trends and to evaluate the products and services. Moreover, mobile apps can also be helpful in tracking the customer journey. The mobile app can track the time between the ticket generation and the service delivery accurately. With this data along with the data of the services, the business can easily understand which services are taking more time and which are taking less time. The business can also utilize this information to compare with the employee KPIs to increase their assessment accuracy and measure performance. In addition to all that the customer feedback collected from the mobile app is extremely important and it can provide a variety of information which are crucial for making informed decisions and effective policies. The customer surveys, happiness meter, NPS Score, difficulty score, customer satisfaction score, and much more are very helpful in evaluating various business processes and practices. Mobile apps are a great source of vital business intelligence data.

Conclusion

The mobile apps are used by everyone, whether it is a social media application, a service app, banking app, eCommerce, food ordering app, everyone is using the mobile apps in one form or another. The pandemic has completely changed the marketing industry and businesses and marketers are eagerly seeking innovative solutions to provide their customers with a digitalized and contactless experience. For classic queue management systems, the virtual queuing and mobile app-based queuing feature is gaining popularity. The mobile apps are a great tool for virtual queuing as well as for ordinary queuing. The mobile apps provide better control over customer flow management and also enhance the customer journey. Businesses can offer so many innovative features to improve customer engagements and increase customer happiness. The mobile apps can offer online appointment booking, branch locators, E-Ticket or digital tokens for the queue, remote sign-up facility, and real-time queuing tracking with alerts and notifications, and much more. The customer feedback collection and business intelligence gathering is a great source of data that can be very helpful in analyzing, evaluating, and improving business processes and practices. RSI Concepts is a leading name in Queue Management System and Customer Satisfaction Solutions providers in Dubai, UAE. Feel free to reach out if you want to transform your customer’s journey by integrating mobile apps with your classic queue management system. You can contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

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