Smart Kiosks are getting smarter, especially in the coming years, we are expecting a variety of integration of latest technologies, software tools, hardware accessories, and maybe AI and IoT to the kiosk machines. The computing engines are getting faster and smaller, the screens are getting better, the internet is getting faster, the cloud computing and remote controlling features all are combined in a single machine could result in wonderful user experiences. The smart kiosks have potential to completely change the communication and servicing industry landscape, as the smartphone has already revolutionized the service and marketing industry, the market researchers and tech-experts are also predicting the same future and similar impact for the smart kiosk industry too.
Smart Kiosks in Dubai, UAE
As the competition is getting tougher and the user experience is becoming a top priority in the markets like Dubai, UAE where multiple service providers and retailers are working in competition, the smart kiosks could provide you with a great competitive edge over your competitors. If done correctly it could be a game-changer for your business. Earlier the kiosks were only used in particular places such as airports, customer services offices, banks and a few others, but now the businesses and organizations are adopting the smart kiosk technology rapidly to stay ahead of their competition. Healthcare industry, food industry, educational institutes, retail sector, hospitality industry, transport, government offices, HR Departments, and everyone is using smart kiosks as a very effective tool to improve the user experience. Customer happiness and customer satisfaction are considered to be the backbone of a business in competitive markets such as Dubai, UAE.
Smart Kiosk is a Self-Service Portal
Smart Kiosk is a self-service portal that is performing very well in the market. Having the facility to integrate powerful software tools, and multiple hardware accessories such as touch screen, printers, EID scanners, RFID, Passport Scanners, payment acceptance facility, credit/debit card POS and multiple other options have broadened the smart kiosk’s operational domains to completely unprecedented levels. There was a time when the digital smart kiosks were serving only in a few handfuls of industries such as ATM machines, or Petrol Stations, etc. But nowadays, if you are living in Dubai, I can bet there will be never a single day in your life when you never see, use or pass by a smart kiosk. This is how much these digital self-serving machines are integrated into our society.
How Smart Kiosks became a Necessity?
There are multiple factors that played role in making smart kiosks from an optional or luxury service to a necessity. As the information technology and smartphone have integrated into our society the trends and customer’s behaviour changed dramatically. Here are the most influential factors in smart kiosk progress over the past few years:
- The customers’ expectations became so complex
- Customers’ satisfaction and happiness is a key to maintain steady growth
- Automation and ease-of-use becomes the top priorities of the customers
- Labor Cost, Human Factors and Innovations in Communication Industry
- Smart Kiosks have emerged as a very reliable and effective tool to sustain profitability
- Digitalization enables access to more analytical and statistical data which helps the businesses to not only measure the performance but also allow them to do changes and their processes to further enhance the customers’ experience
Smart Kiosks not only improve the service delivery mechanisms but also reduce the human dependencies in so many things. Which itself allows the organizations to do innovation in their methods and practices to facilitate their customers as well as to ensure happy customers.
Smart Kiosks are Cost-effective
Smart kiosks are very cost-effective, as technology is becoming cheaper every day and more reachable, the smart kiosk industry is also progressing the same way, more manufacturers are joining in, the supply chain and manufacturing markets are becoming more competitive and are producing more cost-effective solutions with more advancements and technological innovation. The smart kiosks can easily be produced as a single purpose or general-purpose machine, depends upon the customer’s needs and requirements, the technology itself can be completely repurposed with ease and convenience which even further ensures the longer life span and less cost.
How Smart Kiosks can Improve Profitability for Long Term?
The smart kiosks can improve your profitability in long term. Businesses can easily afford a kiosk then opening up a full branch, this enables them to access broader markets and new areas. The smart kiosks allow automation and ensure customer happiness which also helps and supports businesses in managing their operational cost without compromising on the service delivery quality. The digitalization allows businesses to manage and monitor everything as per their convenience and comfort in real-time, the content and the software application can also be changed or updated immediately from the head office or remote location, thanks to the modernization of cloud services. The smart kiosks and the software application allow deep insight into the user’s behaviour and system usage data which help organizations and businesses to make decisions and build future strategies.
Read also: Interactive Smart Kiosks and Digital Signage Kiosks
Conclusion
Why smart kiosks are the future? The smart kiosks are expected to integrate futuristic technologies in the coming years. World giant electronics manufacturers are investing heavily in the R&D (research and development) to reduce the cost of the hardware and to introduce new innovative technologies. The screens are getting better and cheaper, the computing components and other hardware accessories are getting better and cheaper, the software development platform is getting easier and advance, the IT industry worldwide is investing in this software to bring new innovative ideas.
For businesses and users, it is a win-win situation, a business can rely on smart kiosks and maintain high profitability for long terms, the customers are getting services near to their homes and workplaces. The digitalization leads to a whole new era which enables the organizations to collect valuable statistical and usage data and also feedback from their customers to further improve and enhance their services and products. It is certain now that in coming future all types of industries will utilizing smart kiosks in one way or another.
Check this out: How to Collect Customer Feedback in 2021 and why it matters?
