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Benefits of Investing in Custom Software Development for Your Business in Dubai

The modern day businesses depends heavily on various software applications and digital tools. In fact the operation of today’s business is nearly impossible without utilizing technology. The software applications range from a simple accounts tool to a complex HRMS and a full-fledged complete Business OS (operating system). Different businesses have different needs, different industry sectors have different norms and standards, hence different levels of software complexity is required.

However, one thing is sure that all modern day business are using some sort of software to improve business efficiency. It could either be even a humble email client, like outlook, or MS Excel, these too are software tools. Or it could be a highly sophisticated ERP system or a performance management system to manage thousands of employees and huge business operations. Businesses in Dubai, Sharjah, Abu Dhabi and all around the UAE tend to be early adopter of the modern technologies.

Furthermore businesses and companies from all around the world have presence in Dubai and all around the UAE which raise the competitiveness and diversity of the business landscape in the country. It is the strategic location of the country and its ports along with its highly business-friendly government policies which is and which will keep attracting more businesses, therefore it is important to make your business as much competitive as possible. In this blog we will discuss what are the benefits of investing in custom software development for your business.

Benefits of Investing in Custom Software Development for Your Business in Dubai
Benefits of Investing in Custom Software Development for Your Business in Dubai

The Importance of Technological Advancements in Business

The technology help businesses boost performance and productivity, it streamline internal processes, enhance customer experience, improve product/service quality and it offers better monitoring and tracking capabilities. That is why it is crucial to leverage technological advancements to remain ahead of your competition.

When it comes to the software solutions, there are two distinct ways to do that, the commercial off-the-shelf software (COTS) solutions and custom software development. Both have their pros and cons, businesses are using various different types of software on different levels and with different complexity and sophistication. For example, if you need an email client, you don’t have to reinvent the wheel, you can use any off-the-shelf email client.

But if you need an ERP, HR System, or a document processing system or an intranet application, CRM, or other such tool, then you should seriously consider your requirements, goals and objectives and then decide which software solution type will serve you best. Every business evolved differently, and it is this difference which attracts your customers. This also means that every business have different goals and objectives with exclusive needs and requirements. Which can only be fulfilled with custom software development, the COTS are standardized applications and doesn’t offer much room for customization.

See Also: Step-by-Step Guide to Planning Your Custom Software Development Project

The Importance of Technological Advancements in Business
The Importance of Technological Advancements in Business

Key Benefits of Custom Software Development for Businesses in Dubai

When business owners, managers or decision makers go with the custom software development they are usually doubtful about the impact of this project. Most of the time businesses are reluctant to go with custom software development because it requires much more time, efforts and in some cases initial cost is also higher comparing to available commercial off-the-shelf solutions available in the market. Here are some key benefits of custom software development for business in Dubai, which will assure them higher success and greater impact than the counterpart COTS.

Key Benefits of Custom Software Development: Customization

One thing that businesses can never achieve from commercial off-the-shelf software solutions is the ability to perfectly align the software with their unique needs and ability to addressing to the very unique challenges they are facing. However the custom software development not only personalize the software solution as per your business needs but it also helps you to address the unique challenges you are facing and tend to deliver exclusive advantages which can gain you great competitive edge.

The custom software development project starts with intensive requirement gathering drive, which help the development team to understand all your needs and challenges. That is why the custom software development can deliver more effective software solutions. Furthermore when a software solution is built exclusively for your needs it will also allow you to choose the features, technologies and work flows as per your needs. This also help integrating custom software with your existing IT infrastructure in a nearly seamless manner.

See Also: Leveraging Big Data in Custom Software Development

Key Benefits of Custom Software Development: Customization
Key Benefits of Custom Software Development: Customization

Key Benefits of Custom Software Development: Cost-Effective

It is a common misconception that the custom software development is expensive, however, that is not true at all. It might seem that the initial cost of the commercial off-the-shelf software solutions is less and they can setup immediately, even within a day or two, however, the COTS have recurring cost, which diminishes with long-term cost-effectiveness and even it makes them much more expensive than the custom software solutions. The initial deployment cost of the custom software development is quit higher, it also require a lot of time and efforts to breathe life into an idea.

However, the customized software solutions offers better and cost-effective scalability, customization and very less maintenance cost. There is no recurring cost and you can always get them managed and customized from your internal IT team or any vendor of your choice, thus you are also not limited and stuck to a specific vendor. All these factors results in an exceptionally higher ROI and great future readiness.

See Also: The Impact of Cloud Computing on Custom Software Development [Full Guide]

Key Benefits of Custom Software Development: Cost-Effective
Key Benefits of Custom Software Development: Cost-Effective

Key Benefits of Custom Software Development: Security and Reliability

The security and reliability are few of the most important and crucial factors to consider while deploying a software solution for your business. One of the biggest advantage of custom software development is its ability to let you chose the features and technologies. With the custom software development businesses can chose the top-notch technologies and platforms to ensure highest level of security and reliability. Especially when you want to meet the highest industry standards and regulatory compliances, the custom software development is the best choice.

Businesses can not only customize the features but also the frameworks, platforms and hosting environments which assures highest level of data protection. Any security breach or leak of customers’ data can completely ruin your reputation. As the custom software development involves intensive requirement gathering and rigorous testing which makes your custom software apps more secure, reliable and less sensitive towards common technology challenges.

See Also: Top Trends in Custom Software Development: What’s Shaping the Industry?

Key Benefits of Custom Software Development: Security and Reliability
Key Benefits of Custom Software Development: Security and Reliability

Key Benefits of Custom Software Development: Flexibility and Scalability

In the modern fast-paced business landscape of Dubai, businesses needs are not fixed and businesses have to accommodate for the impact of ever-changing customer needs and technology advancements to remain competitive. The commercial off-the-shelf software solutions can provide a good quick fix to your current needs, but doesn’t offer the flexibility, development and customization that you might be needing in the coming years. On top of that the commercial off-the-shelf software (COTS) are designed for masses hence lack the personalization and ability to customization to address your exclusive challenges.

However, the custom software development on the other hand can offer great flexibility and scalability. Whether you need to address your unique challenges, or you have sophisticated business needs, you can mold the customized software they way you want. As time pass and your requirements changes or your needs grow you can further add more features and increase the capacity of customized software.

See Also: Common Mistakes to Avoid in Custom Software Development Projects

Key Benefits of Custom Software Development: Flexibility and Scalability
Key Benefits of Custom Software Development: Flexibility and Scalability

Key Benefits of Custom Software Development: Seamless System Integration

In today’s modern world, the businesses and organizations have become more sophisticated and require a lot many different IT solutions and software tools. In order to effectively execute a task or to ensure seamless business processes for higher productivity and performance it is absolutely essential that all the different software, systems and solutions work in full harmony by enabling seamless communication between them. This communication means exchange of data, information and instructions.

This is what is called system integration, it also known as integration or third-party integration. The custom off-the-shelf software solutions only provide limited integration capabilities. However, custom software development will enable businesses to build the software to be more compatible with their existing systems, databases, and IT infrastructure which makes them more compatible and integration friendly. Furthermore businesses can also customize them to achieve their integration objectives.

See Also: How to Develop a Custom Software in Dubai?

Key Benefits of Custom Software Development: Seamless System Integration
Key Benefits of Custom Software Development: Seamless System Integration

Key Benefits of Custom Software Development: Higher Productivity

The custom software development help businesses to achieve higher efficiency and productivity. There are several factors that help improving performance and efficiency, such as:

  • Custom software development let businesses build the user-friendly software solutions
  • Intuitive user interfaces (UIs) can greatly enhance user experience (UX)
  • Ability to customize the UI and workflows help employees easily adopt the new system
  • Customized feature help employees get their tasks done with higher efficiency
  • Different user groups can have exclusive features which further enhance their efficiency
  • System integration allow minimizing repetitive work and enhance performance
  • Ability to integrate mobile applications can greatly increase accessibility and convenience
  • Customized features and functionalities help improving workflows and business processes
  • Ability to monitor and track performance offers higher visibility

Businesses can greatly improve employee performance by deploying customized software solutions. That is not all, the custom software development offers businesses full control over the working of all features and help them get the desired outcome which can greatly improve internal processes, workflows and help businesses gain higher productivity.

See Also: Guide to Custom Software Development

Key Benefits of Custom Software Development: Higher Productivity
Key Benefits of Custom Software Development: Higher Productivity

Why Businesses in Dubai should Invest in Custom Software Development?

As I have mentioned above there are several benefits of custom software development which makes it superior from commercial off-the-shelf software solutions. The custom software development help businesses digitalize their internal processes and maximize their efficiency by leveraging the automation.

Furthermore when a software is exclusively designed for your business it will fully align with your needs, internal processes and strategic objectives. This makes it more impactful and productive comparing to commercial off-the-shelf solutions.  Here is why a business in Dubai should invest in custom software development:

  • The commercial off-the-shelf software only partially match your business needs, however, the custom software development enables you to design and develop an exclusive solution which fully aligns with your business needs, integrates with your existing IT infrastructure and it also offers long-term service and support.
  • The development process of a commercial off-the-shelf software solution is slow, it only offers upgrades when a large majority of the users need it. However the custom software grows with business needs, any need can be met immediately either by customization or by adding more features and so on.
  • The commercial off-the-shelf software solutions are provided by a vendor or service provider, which offers very less control over various important aspects of the software. However with the custom software development businesses not only have full control over their data, storage and software but businesses also have full ownership rights for their customized software.
  • The commercial off-the-shelf software solutions are designed for masses and the vendor doesn’t have much interest in your exclusive needs or challenges, in fact the vendor follow the industry standards and market trends. However, the for the customized software solutions you get in touch with the software developers, designers and IT specialists who are designing your software application, thus they have better understand of you needs, concerns and challenges.
  • Although the initial cost of the commercial off-the-shelf software solutions is relatively lower, however, there are several recurring expenses. The COTS offer very limited customization but it is very expensive, moreover the scalability too is very expensive. The custom software development of the other hand have slightly higher initial cost, but in long term have no recurring cost, in fact it offers full ownership rights to the businesses and offer more flexibility, customization and easy scalability.

As the market landscape in Dubai is very competitive and dynamic therefore businesses need higher productivity, lower operational cost and better tools to gain greater competitive advantage. And the custom software development can provide all of these.

See Also: Why Off-the-Shelf Solutions Fall Short: Advantages of Custom Software Development

Why Businesses in Dubai should Invest in Custom Software Development?
Why Businesses in Dubai should Invest in Custom Software Development?

Conclusion

In this modern and fast-paced market landscape in Dubai, where the customer needs are growing endlessly, rapid and sudden change are very common across all industry verticals, businesses need a proactive software development approach to mold and align their tools with the changing and growing needs. The custom software development is the way to design and develop software which are exclusively build according to the business needs and latest industry trends. Furthermore the businesses need to integrate various software and applications in order to improve their operational capabilities and to boost the employee performance. All this can only be achieved with a more flexible and controllable software development method which is only offered by the custom software development. The commercial off-the-shelf software solutions might offer lesser initial cost and are extremely easy to setup, however, in longer run neither they remain relevant nor cost-effective.

The custom software solutions on the other hand has incredible ability to grow as business grows and offer great ROI in long run. In this blog we have covered key benefits of investing in custom software development for business in Dubai and all across the UAE. If you want to learn more about the subject or if you want our help with your next custom software development project, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Streamlining the Waiting Experience: How Queue Management Systems Improve Patient Flow

The hospitals, clinics, medical and health facilities have to deal with large footfall, overcrowded lobbies and waiting areas on regular bases. The patient often have to face long waiting time which makes them more frustrated and make it difficult for the staff to deliver a good experience. The poor queue management or queuing policy can lead to dissatisfaction and distrust which can severally harm your clinic, hospital or medical facility’s reputation.

Furthermore it is important to consider that when patients are visiting any healthcare or medical facility, they are already in stressful condition, if you hospital or clinic is failed to deliver them a good experience they will get more stressed, that is why an efficient queue management system is needed. The patient experience mostly depends on how quickly they get served attended and then the next important thing is how the staff handle them. If you have crowded waiting areas and unhappy patients, the staff will have a lot more work to do, which will definitely hinder their performance.

Altogether these all factors will harm the patient experience and will add to their dissatisfaction which is very bad for your reputation. In this blog we will sum up how an effective queue management system can streamline the patient flow at hospitals, clinics, laboratories, and healthcare facilities.

Streamlining the Waiting Experience: How Queue Management Systems Improve Patient Flow
Streamlining the Waiting Experience: How Queue Management Systems Improve Patient Flow

See Also: 3 dimensions of Queue Management System for Hospitals

How Patient Queue Management System is Different from other Queuing Systems?

The queue management system is a very complex tool and it is built on a highly smart AI-based algorithms, this complexity allow it to effectively implement a business or organization’s queuing policy. Now if we talk about an ordinary queue management system it is used to facilitate multiple customer routes, include a variety of different services and sets of priorities, etc. When it comes to the patient queue management system the important thing to understand is that the patient who are visiting hospitals, clinics, medical facilities or healthcare establishments are mostly anxious, stressed and in sometime could be in pain.

This demands all healthcare facilities including hospitals, clinics and testing facilities to ensure all patients receive adequate service based on their condition too and also as quickly as possible. No one wants to wait in long queues at hospitals, clinics or healthcare facilities, neither patient nor their families, everyone wants to get the treatment or service as quickly as possible. Therefore the waiting time is the most crucial factor in queuing management which can only be minimized when the patient flow is streamlined and the entire system works with highest level of efficiency and efficacy. This is what makes patient queue management system slightly different from regular queue management systems.

See Also: What are the Different Types of Queue Management System?

How Patient Queue Management System is Different from other Queuing Systems?
How Patient Queue Management System is Different from other Queuing Systems?

What are the Important Features of a Patient Queue Management System?

Businesses and organizations operating in Dubai, Sharjah, Abu Dhabi and other cities of UAE are using a variety of different queue management system depending on their needs and industry standards. However, for the healthcare sector the queue management system should include most modern features which can help them to improve patient flow, their journey and also the performance of the staff to ensure a better patient experience. Usually hospitals, clinics, and other medical facilities doesn’t implement a customized queue management system which is exclusively designed for the healthcare industry.

See Also: Queue Management System Features you Need for Modern Queuing

Virtual Queuing Features and Remote Channels

The inclusion of virtual queuing and remote channels is one of the most important feature for the patient queue management system. The virtual queuing is a modern form of queuing which enables the patients to remotely sign-up for the queues even if they are not at the facility. The patient queue management system integrates remote channels such as mobile apps, online web portals, SMS, WhatsApp, etc. This allow the patient to sign-up even prior to arriving to the hospital or clinic or any healthcare facility. Furthermore the queue management system can also allow the patients to view the current queuing status and the system can also share live updates with estimated queue time.

All these features help patients to plan their visit and also minimize the wait time. Since the patient have full view and live coverage of the ongoing queues, they can easily plan their visit and arrive only when their turn comes. This feature can literally minimize the waiting time to none and help improving the patient experience. The queue management system mobile apps and online portals can greatly enhance patient experience and help reducing the workload of the staff by preventing crowd formation and empowering them with additional administrative control.

See Also: What Is Virtual Queuing? A Guide to Virtual Queues

Patient Queue Management System: Virtual Queuing
Patient Queue Management System: Virtual Queuing

Third-party System Integration

The patient queue management system is not limited to virtual queuing and appointment booking tools, but it can also be integrated with patient data and other third-party systems using secure web services or APIs. The integration help offering a personalized patient experience. The patient queue management system can analyze the patient history and provide them most suitable time for their appointment, it can also give suggestions to patients about available or alternate doctors or even the schedule as per their needs which makes it easier for patient to choose the most convenient time for their visit. If the patient are at the hospital, clinic or testing facility, the patient queue management system can provide them the accurate wait time for their particular service based on the previous data and current queuing stats.

The patient queue management system can be integrated with mobile apps, appointment booking portals, and internal management system which allows it to provide the real-time updates about any change in schedule and help patient book the right time for their visit. Based on patient’s history and current service request the patient queue management system can automatically set the priority level for the patient and put them on the right queue. All these features not only enhance patient experience, but also help reducing wait time and improve overall patient flow.

See Also: Must have features of Queue Management System

Patient Queue Management System: Third-party System Integration
Patient Queue Management System: Third-party System Integration

Announcements and Notification Center

When a patient sign-up for the queue either using virtual queuing or on-premises ticket dispensing interactive kiosks, they patient queue management system should be able to send them alerts and important queuing information. If the patient are signing up remotely or booking an appointment, the patient queue management system should provide continuous alerts and notifications. These alerts and notifications can be sent across multiple channels, for example, the queue management system mobile app can have push-notifications and in-app alerts along with live queuing information and update to keep patient informed. There should be alerts after short intervals to ensure the patient didn’t get late or miss out their turn.

When the patient are at the hospital, clinic, or medical facility there should be large digital signage displays with live queuing information displayed on them. Furthermore the audio announcement system and patient calling should be provided. Along with that the SMS alerts can be very helpful, because in such situations people tend to spend time on their mobile phones, so the SMS can quickly alert them. Furthermore since the patient queue management system is integrated with central information center and any other relevant third-party system, it can identify if any change is made in schedule or any delay is expected, and automatic alerts can be configured to update the patients about these changes.

See Also: Manage Patient Appointment and Journey with Queue Management System

Patient Queue Management System: Announcements and Notification Center
Patient Queue Management System: Announcements and Notification Center

Data Collection and Reporting

The patient queue management system software can collect a wide range of business intelligence data from as simple as number of patient to AI driven deep insights, based on your requirements. As a patient queue management system is also a digital system so it can collect data from each and every touch point of the customer journey. This data can help hospitals, clinics, and medical facilities to improve their patient journey, highlight the areas of improvements and monitor performance. Since the patient queue management system offers multiple channels hence the data can also be collected from and integrated channels. However, the important thing is that the system should be able to collect valuable and accurate data which can be later analyzed and converted into actionable reports which can guide management in making informed decisions.

The patient queue management system also offers in-built analytical tools which can further enhance the reporting and help management produce customized reports as per their needs and share different data types with different decision makers and stakeholders. The patient queue management system can also collect patient feedback. Multiple channels can be utilized to collect patient feedback such as on-premises tablets/kiosks, mobile apps, online portals, etc. The patient feedback is very important and can help management further improve their services and processes to align them with the patient needs.

See Also: 6 Benefits of using Queuing System in Hospitals

Patient Queue Management System: Data Collection and Reporting
Patient Queue Management System: Data Collection and Reporting

Conclusion

Patient and their families coming to hospitals, clinics, laboratories and other medical facilities are already anxious and at an un-easy position, which means they want to get the treatment or service a quickly as possible. In such situation waiting in long queues or in crowded waiting areas can further deteriorate their experience. That is why healthcare sector is rapidly adopting and implementing modern queue management systems to enhance patient experience and to drive performance. When it comes to a patient queue management system there are tons of different queue management systems available in Dubai, Sharjah, Abu Dhabi and other parts of UAE.

This can be very frustrated for the management or decision maker, therefore we have enlisted the important features and aspects of an effective patient queue management system in this blog. A good patient queue management system is exclusively designed for the healthcare sector to cater to their unique business needs. A patient queue management system can greatly minimize average patient wait time by improving patient flow and automating several processes. If you want to learn more about the subject or if you want our help to design and implement a customized queue management system for your healthcare facility, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

See Also: What is Queue Management? Beginner’s Guide to Queuing Systems

Best Features of a Digital Queue Management System for Banks

Banks offer crucial financial services for individuals and businesses which are essential for our modern societies. If you are living in Dubai, Sharjah, Abu Dhabi or anywhere else in UAE, you must have visited a bank either for account opening or for business purposes. If you recall your last interaction with a bank, how was your experience at the branch? I am sure it was not as pleasing as it should be. The biggest problems at banks is the large customer influx, a customer might have to wait for 30 to 45 minutes for a service which can be delivered in 5 minutes.

Obviously your appointment at bank is not something which you should expect to be enjoyable or entertaining but at least it should be comfortable, convenient and friction-less. This means that there are still some flaws and problems with the banking sector which are impacting customer experience. The average wait time for a typical bank service is around 20 minutes or in some cases even more than that, which cause stress and frustration. A digital queue management system solve all those problems and it also helps improving customer experience.

Best Features of a Digital Queue Management System for Banks
Best Features of a Digital Queue Management System for Banks

What is a Digital Queue Management System?

A queue management system is a combination of tools and strategy to improve customer flow and maximize the performance of the customer service centers. The early form of queue management systems was first-come-first-serve based waiting line. Then businesses started sorting them in multiple waiting lines. Later on technology is introduced to the queuing systems. The digital queue management system is the latest form of customer flow management systems.

A digital queue management system also consists of some digital tools (software and hardware) and a queuing strategy which help banks to significantly improve the customer experience, maximize their branch productivity and profitability and it also help improving staff performance. A digital queue management system also help businesses meet the ever-increasing customer expectations and it also collects valuable business intelligence data which is very helpful for businesses.

See Also: What are the Different Types of Queue Management System?

See Also: Paperless Queue Management System

What is a Digital Queue Management System?
What is a Digital Queue Management System?

Here are the key features of a digital queue management system for a bank:

Digital Queue Management System: Reduction in Customer Wait Time

Customer wait time is one of the major cause of customer dissatisfaction. A digital queue management system is a very capable tool which can greatly reduce customer wait time and it also help improving customers’ waiting experience. Customers can sign-in using multiple methods which makes it very easy and convenience. Once customers are singed-in they are issued a ticket number which is their position in the queue. The customers are allowed to wait freely either in the waiting areas or even outside of the bank premises. The queue management system can also communicate with customers using SMS or WhatsApp or any other channel.

It sends them live queuing information, alerts and notifications which prevent customers from missing out their turn in the queue. Furthermore the digital queue management system also have a digital signage screen, usually more than one screens are placed on strategic locations to ensure every customers can easily view information on these screens. Along with queuing information, multimedia content can also be played which help diverting customer’s focus form waiting time. The frequent audio announcements also keep customer engaged and reduce the stress of waiting.

See Also: How Queue Management System can Boost Productivity and Profitability?

Digital Queue Management System: Reduction in Customer Wait Time
Digital Queue Management System: Reduction in Customer Wait Time

Digital Queue Management System: Customer Journey Transformation

A digital queue management system has an AI (artificial intelligence) based very powerful software engine which make it more effective and efficient. A digital queue management system is a customer journey transformation tool. It can enhance customer’s entire visit even from pre-arrival to post-service activities, a digital queue management system effectively improves the entire customer journey. Furthermore a digital queue management system is capable of collecting customer behavioral, statistical and performance data which enables it to take instant decisions on the bases of real-time queuing situation.

A typical bank have multiple services which they are offering at their branches, some service counters are exclusive for certain services some are for general services and furthermore there are also customer classifications and priority levels that the bank has to accommodate. It means that the bank has a very complex queuing strategy. A digital queue management system not only help banks implement their strategy but it also improving it. It can automatically route customers to the right service counter and as per their priority level or any other parameter that is applicable it manages the entire customer journey and ensure maximum efficiency, smooth customer flow and less wait time.

See Also: What are basic features of Queuing System?

Digital Queue Management System: Customer Journey Transformation
Digital Queue Management System: Customer Journey Transformation

Digital Queue Management System: Boost Branch Efficiency

A digital queue management system is not just designed to reduce the customer wait time. It is a very powerful tool which can help improving several processes and have huge impact on the overall efficiency and performance of the entire bank branch. The digital queue management system automates several processes and customer journey steps. For example, the customer sing-in is completely automated, customers can utilize the interactive kiosk to sign-in and get the token number or they can utilize any supported virtual channel to sign-in and get a digital token or e-ticket. Furthermore everyone is served only at their turn, there is no chance of staff giving importance to any customer, this not only help improving the customer flow but it also help gaining customer trust.

Furthermore there are no disputes, line jumping or any such problem that is associated with manual queuing. This means that the customer flow is entirely managed by the queue management system and the staff doesn’t have to involve at any stage. This not only speed up everything but it also help reducing the employees’ workload. When the staff works under balanced workload they tend to perform well and deliver high-quality service which improve branch performance. The employee have more time to focus on their primary tasks and they don’t have to worry about queuing problems which save a lot of time and also help reducing the service delivery time and resultantly customer wait time. All these improvements help boosting branch efficiency, employee performance, reduce human resource cost and ensure satisfactory service delivery.

See Also: 7 Features of Queue Management Software

See Also: How to Set Up SMS based Queue Management System?

Digital Queue Management System: Boost Branch Efficiency
Digital Queue Management System: Boost Branch Efficiency

Digital Queue Management System: Collects Business Intelligence Data

A digital queue management system is capable of collecting highly valuable business intelligence data from each and every customer touch point throughout the customer journey. Since the entire customer interaction digitally managed, collecting statistical data is much easier. For example, the queue management system can provide comprehensive insight to the customer flow such as which services most customer are choosing, what is average customer wait time, what is average service time and which employee is performing better and at which stage the customers are waiting longer than expected, etc.

A digital queue management system is also capable of collecting customers’ behavioral data and compile it in form of easy-to-understand reports which help management understand customer behavior trend, performance trends, footfall trends and many more useful insights. A digital queue management system can collects a wealth of business intelligence data which can be very useful in decision making processes and help management evaluate their queuing strategy, customer journey and various other processes that can directly impact the customer experience. Furthermore a digital queue management system can also facilitate customer feedback collection and help banks collecting valuable customer feedback.

See Also: Importance of Queue Management System for Government and Public Offices

See Also: How to Implement a Queue Management System at an Airport?

Digital Queue Management System: Collects Business Intelligence Data
Digital Queue Management System: Collects Business Intelligence Data

Conclusion

Banks offer most important financial services which are integral for our society and businesses to work. Whether you visit a bank in individual capacity or for your business, visit to a bank is inevitable. Banks also know that very well, hence they are always investing in innovative solutions and technologies to ensure their customers and visitors have an excellent customer experience. The overall UAE market in general is very dynamic, vibrant and versatile, for customers there are so many options to choose from. This is what makes customer satisfaction crucial for banks. If a bank wants to obtain customer loyalty then they must have to level up their game at customer experience and customer service.

A digital queue management system is a perfect companion for banks who want to improve their customer experience. It help banks automate several customer journey processes and improve employees’ performance without compromising the customer satisfaction. In fact queue management systems are known for delivering highest customer satisfaction in all customer-facing environments. In this blog we discussed what a queue management system is and what features it offer which can help banks achieve maximum productivity, performance and customer satisfaction.

If you want to learn more about the subject or if you want our help to transform your bank branch with our customized queue management system solution, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

See Also: Queue Management System for Trucks and Logistic Centers

See Also: Queue Management System Problems and Solutions in Dubai, UAE

Characteristics of a Good Employee Appraisal System

The employee appraisal is the most important aspect of performance management. Every business wants to increase its performance, with the limited resources in hand every business wants to generate more outcome with limited inputs. That is why business adopt various workforce optimization methods and implement performance management strategies to improve the outcome and minimize the operational cost. This can provide businesses with a great competitive advantage and help them grow and achieve its goals.

The employee appraisals are extremely important as it will help businesses identifying any areas of improvement by evaluating employee performance and measuring the effectiveness of the employee. The employee appraisal system is a great tool for workforce optimization and performance management it help businesses implement their performance management strategy and align employees with the mission of the business by leveraging the employee performance data and various techniques that are designed to evaluate employee performance.

Characteristics of a Good Employee Appraisal System
Characteristics of a Good Employee Appraisal System

What is Employee Appraisal System?

The employee appraisal system is a combination of tools, strategies and methodologies which are used to measure the employee performance against a pre-set goal, and employee appraisal help setting up the goals for future and provide guidance for employee development and training programs. The employee performance appraisal provides a framework for the mangers to identify the areas of improvement, highlight the causes of failure and success and from future performance strategy.

Businesses and organizations in Dubai, Sharjah, Abu Dhabi and everywhere in UAE are investing heavily in employee performance management solutions such as employee appraisal systems. We have witnessed this trend increasing since past five years. The actual reason of deploying an employee performance appraisal system is to unlock the true potential of the employees, enable them to perform at their best and achieve the highest organizational efficiency which drive growth and long term success.

See Also: The Future of Performance Appraisals: 6 Innovations and Changes [Quick Guide]

See Also: Why Organizations need Performance Appraisal System

What is Employee Appraisal System
What is Employee Appraisal System?

Here are the characteristics of a good employee appraisal system:

Employee Appraisal System: Objectives

For any employee performance management strategy the most important point is to clearly define and communicate the objectives to the employees. An employee performance appraisal system does the same. It help management clearly define objectives which aligns with the organizational high-level goals and objectives. The employee performance appraisal system provide specialized tools which help management create objectives that are well-defined, aligned with mission, easy-to-understand, achievable in timely manner, and can be communicated to the employees.

The employee can easily understand what success will look like, it help them understand what business/employer is expecting from them and what has to be done from their side to create valuable outcome. The employee appraisal system not only help making objectives quantifiable but also help managers to correlate the objectives with the employee’s skills, experience, capabilities, and resources they have along with a complete historic background of past performances which is a great way to set goals and expectations for future. The systematic approach and specialized tools of employee appraisal system increase the success rate.

See Also: Performance Appraisal System for the HR Department

See Also: 5 Challenges to face if Performance Appraisal is not customized as per Organization’s Policies

Employee Appraisal System: Objectives
Employee Appraisal System: Objectives

Employee Appraisal System: Reliability

The trust and fairness is the main driver of the performance, if the employees think that the appraisal process is not fair or if the think the employee appraisal system is not reliable they will lose morale which can kill the performance and productivity. The employee appraisal system ensures transparency and fairness in the process and help gaining employees’ trust. The reliability is the key component to introduce transparency and gain employees’ trust. The employee appraisal system is a digital tool which offer intuitive features and empower both employees and the managers.

It ensures that the performance metrics and data used for appraisal are valid, reliable and accurate. Usually the data is related to the employee’s progress toward the assigned goal, how much time it took them to accomplish the goal, and the status of the goal, all this data is stored in the system along with complete historic accomplishments of the questioned employee. The employee appraisal system can also provide contextual data which also help managers understand employees’ certain behavior and decisions they take during the performance cycle. Employees and managers trust the system when they have access to accurate and reliable data.

See Also: Modern Methods of Performance Appraisal

See Also: Employee Performance Appraisal System for Small Businesses

Employee Appraisal System: Reliability
Employee Appraisal System: Reliability

Employee Appraisal System: Standardization

Standardization is one of the most important characteristic of employee appraisal system. Obviously every business and organization is different from each other, even two businesses who operate in same domain, have same products and services and same targeted audience could have greatly different internal processes, procedures, strategies and methodologies. However, when it comes to employee appraisal the main difference occurs when the managers took two different employees to assess who belongs to a same employee set/class or category.

For example if the assessment is required for two computer programmers who work on Native Application Development within the team, the assessment process, methods and criteria should be exactly the same for both of them. In manual practices and traditional appraisal methods, the managers have too much influence on the process hence the personal bias or emotions can hamper the quality of the assessments made by the same manager. The employee appraisal system completely remove this from equation, it standardize the evaluation criteria, performance metrics.

Furthermore it provides a comprehensive framework which make employee fully aware of appraisal standards, process, and decisions hence everyone knows how their success is being evaluated. The standardization can greatly increase employee trust on the appraisal process.

See Also: Beginners’ Guide to Appraisal System

See Also: The Impact of Performance Management on Organizational Culture

Employee Appraisal System: Standardization
Employee Appraisal System: Standardization

Employee Appraisal System: Communication

The communication is the backbone of any performance optimization or workforce optimization campaign. For the employee appraisal the communication is most crucial component of the process. The employee appraisal system help businesses and organizations to enhance communication between the employees and managers using specialized tools and unconventional methods. The managers must communicate the goals, objectives, mission and vision and the criteria of appraisal to each and every individual employee. If the employee doesn’t know about the system or doesn’t have clear information about any process or step, they will lose trust form the appraisal process which can easily kill productivity.

The employee appraisal system help integrating employee feedback at various stages, especially in goal setting process. When the employee and managers have shared vision about a particular goal the employees tend to perform well and their motivations and morale raises. The employee appraisal system strengthen the communication between the managers and the employees with more frequent feedbacks, discussions and interactions which help identifying and rectifying problems that employee might be facing and also help managers to correct course in order to ensure success by the end of the appraisal cycle.

See Also: Employee Evaluation and KPIs for Better Employee Performance

Employee Appraisal System: Communication
Employee Appraisal System: Communication

Employee Appraisal System: Development

The employee development is most important aspect of any employee appraisal system. Businesses and organization always want to minimize the employee turnover rate. This is essential in order to develop a highly skilled and experienced workforce. But if your employee keep leaving the organization, then you must have to bear the additional training costs, onboarding costs, time wasted in integrating a new employee and obviously the delay in the work, sometimes when the employees from key position left they could hinder the performance of the entire team or department, especially in startups, SMEs and very specific businesses.

Every employee wants to grow, everyone wants to improve their professional skills and every single employee wants to learn new things which add value and increase their worth as an employee. However, most of the time the employees are confused about selecting a right career path and the managers too rely on guessing while selecting a career path for an employee or designing a personal development plan .However, the employee appraisal system provides in-depth understanding of the employee performance, their capabilities, skills and ability to grow.

That is why with the employee appraisal system managers can design more effective and attractive employee development plans which help them raise employee satisfaction and reduce the employee turnover.

See Also: The Role of Performance Management in Employee Engagement

Employee Appraisal System: Development
Employee Appraisal System: Development

Employee Appraisal System: Training

When it comes to training, businesses often focus on the employee training. However, the managers’ or evaluators’ training is also very important. The evaluator and managers who are conducting the appraisal should also be well-trained in principles and processes of the appraisal along with the employee appraisal system tools. The evaluators and managers should be trained and provided with sufficient knowledge which enable them to effectively design and conduct appraisals. Conducting appraisal interview is a very crucial part of employee appraisal process, the evaluator or manager must have proper training to be able to conduct those interviews. Apart from that the employee training is the core of the employee appraisal process.

Every business or organization have such employees who just need a little training or polishing in order to unlock their true potential. But the question is how to identify those employees and how to design the training programs for them. The employee appraisal system provide insight to employee behavior, it provide highly accurate employee performance data and provide a greater understanding of employee’s skills and capabilities which are essential to design effective training programs. Effective training will help businesses achieve higher productivity and it also help gaining employee trust and loyalty.

See Also: Appraisal Methods in Performance Management System

Employee Appraisal System: Training
Employee Appraisal System: Training

Conclusion

Performance management, workforce optimization, employee appraisals, training programs and various such activities are a part of any growing organization. Every business wants to generate as much outcome as possible with the limited resources and inputs. High performing teams and employees are a great asset of a business and can provide a much needed competitive advantage as well as help boosting performance, profitability and growth of the business. That is why businesses conduct employee performance appraisals. However, when it comes to employee appraisals, it is a very sophisticated and crucial process. That is why businesses in Dubai, Sharjah, Abu Dhabi and all around the UAE uses specialized tools such as employee appraisal system in order to make the appraisal process more effective and efficient.

The employee appraisal system helps setting and communicating goals and objectives, it improves communication, it increases transparency and help businesses gain employee trust and satisfaction. In this blog we have listed some key characteristics of employee appraisal system, if you want to learn more about the subject or if you want our help to design and implement and customized employee appraisal system for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

See Also: Employee Performance Management Process with PMS

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