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Queue System at Sharjah Children Reading Festival
كيو سيستم لمهرجان الشارقة القرائي للطفل

Sharjah Book Authority Rented RSI QMS for Sharjah Children Reading Festival 2021

Sharjah Book Authority is a well knows organization not only in UAE or GCC but globally. The Sharjah Book Authority has hosted some of the world’s largest book fairs and festivals (مهرجانالشارقةالقرائيللطفل) with having millions of visitors from all around the world in just merely more than a week time. If you are a UAE resident, I bet at least once or twice you would have visited the fair or festival (مهرجانالشارقةالقرائيللطفل). That is just amazing how Sharjah Book Authority is succeeded in attracting millions of visitors from all around the world. It is because of their excellent service and experience that they offer for their visitors, customers, and exhibitors.

The story of Sharjah Book Authority goes back to the childhood of His Highness Sheikh Doctor Sultan Bin Mohammed Al-Qasimi, Ruler of Sharjah. He is very enthusiastic and ambitious about knowledge since when he was a kid. At that time his late father, Sheikh Mohammed Bin Saqr Al Qasimi (may God grant him mercy) gave him a golden dagger, and at the age of only 12 His Highness Sheikh Doctor Sultan Bin Mohammed Al-Qasimi, Ruler of Sharjah mortgage that priceless dagger to buy books. It is that enthusiasm, passion, and love for knowledge and books that made his vision true by hosting the world’s largest book fair, in fact, I would like to call it ‘knowledge fair’ in Sharjah. His Highness Sheikh Doctor Sultan Bin Mohammed Al-Qasimi, Ruler of Sharjah is a great scholar, author, and reader and indeed he has provided the opportunity for the entire humanity to follow his footsteps through the Sharjah Book Authority.

 Sharjah Children Reading Festival

 

The Sharjah Book Authority has acquired RSI Queue Management System (QMS) on rental basis for their 2021 Sharjah Book Festival (كيوسيستملمهرجانالشارقةالقرائيللطفل) a few months ago and now once again RSI Concepts has been given the honor to serve them for the Sharjah Children Reading Festival 2021 (مهرجانالشارقةالقرائيللطفل). The festival (مهرجانالشارقةالقرائيللطفل) is a huge event for not only kids but for the entire family. The purpose is to promote reading habits among the youngsters and kids. The festival hosts a wide range of activities such as workshops, cooking shows, and a huge number of creative and cultural appeal.

Indeed it is an oasis of knowledge and happiness in the middle of the desert of Arabia. Handling such a huge number of visitors and managing all the operations was not an easy task, the Sharjah Book Authority is recognized for its excellent capabilities to host such events every year with a flawless experience for the visitors, guests, and exhibitors. Thanks to the excellent planning and a remarkable utilization of modern technologies. For certain operations, a need for a super-efficient Queue Management System arises, RSI Concepts was being contacted to provide a complete customer flow management and queuing solution (كيوسيستملمهرجانالشارقةالقرائيللطفل) on rental bases during the duration of the event.

In order to maintain and manage the festival (مهرجانالشارقةالقرائيللطفل) and its operations, the Sharjah Book Authority team sets up a temporary office inside the premises of the Sharjah Expo Center, which is one of the largest expo centers of its kind. The queue management system (كيوسيستملمهرجانالشارقةالقرائيللطفل) was required to facilitate and manage a huge number of daily guests and customers. The purpose of the queue management system is to improve the visitor and customer experience along with reducing the workload of the staff to let them entertain more customers. The RSI Queue Management System consists of ticket dispensing interactive self-service kiosks, an announcement system, counter plates, and a set of digital signage. The software is specifically designed to improve service delivery time and to reduce the agent’s workload by managing the customer flow, reducing the wait time, and improving the operational capabilities of the serving staff. Our Queue Management System helps the management to improve the customer journey and their overall work efficiency.

Here are the remarks of our Product Manager, Mr. Shehzad Asghar:

“It was a great honor to once again being called to serve such a huge event. The number of guests, visitors, and exhibitors is staggering. Our queue management system was never before tested to accommodate such a huge size of operation. Thankfully the system performed excellently. Due to our past experience and understanding of the requirements, we were being able to deliver the results according to the expectations of the Sharjah Book Authority. We are very thankful to the management and staff of Sharjah Book Authority for their exceptional support and cooperation.”

It is another proof of our superior quality services that huge organizations and enterprises such as the Sharjah Book Authority entrusted our the second time to provide our systems and services for such a mega event (مهرجانالشارقةالقرائيللطفل). At RSI Concepts we value quality over anything else, we are always willing to go the extra mile to fulfill the needs of our customers and to make them happy and satisfied.

Check out this: Sharjah Customs acquires QMS from RSI Concepts


Rental of Queue Management System for upcoming Sharjah Book Fair 2020

Rental-of-Queue-Management-System

Sharjah Book Authority has acquired RSI Queue Management System on rental basis for their November 2020 Sharjah Book Fair event in Expo Center. Sharjah Book Authority is hosting one of the largest book fair festivals in the entire region at Sharjah Expo Center from 4th of November to 14th of November, 2020. The Sharjah Book Fair is the largest book fair in the region and is also considered among the largest book fairs in the world. The event attracts around 2.5 Million visitors, more than 200 exhibitors from around 80 countries. Moreover exhibiting 20 Million books for all sort of niche and groups, this can be considered an oasis of knowledge. The Sharjah Book Fair was established in 1982 by the hands of His Highness Sheikh Dr Sultan Bin Mohammed Al Qasimi himself.

Sharjah-Book-Authority

Managing such a huge establishment and providing all sort of facilities to visitors, publishers, exhibitors and the writers is not an easy task. But the Sharjah Book Authority proved to maintain a reputation throughout the past decades. The management is striving to improve the visitor’s experience and provide them with all sort of facilities not only that they are also providing facilities for the publishers, writers and exhibitors as well.

Queue-Management-System

During the Sharjah Book Fair exhibition, the team moved to the Sharjah Expo Center and set up a full-fledged office set up inside the premises to provide all sort of services and facilities in the Expo centre itself. Which is why RSI have been contacted to provide a rental Queue Management System for their public office to serve a large number of expected visitors and customers. The Sharjah Book Authority is heavily investing resources and finance to improve their customers and visitors experience. This is the reason RSI have been requested to install our queue management system in the Sharjah Expo Center.

The main objective of the RSI Queue Management System is to allow the management to effectively manage the customer flow and improve customer journey with less waiting time and easy service delivery. The QMS comprises a powerful smart software engine with hardware accessories such as Kiosks, Digital Signage, Announcements System and much more. The software has built-in analytical and statistical data collection tools with a comprehensive reporting module. Which not only enables the management to gather data about the system usage but also let them determine their performance and customer happiness through various KPIs and statistical analyses.

Here are the remarks of our Product Manager, Mr Shehzad Asghar:

“Indeed it was a proud moment to provide services for one of the world’s largest Book Fair. The Sharjah Book Authority and the Sharjah Book Fair management is very cooperative and professional working with strict policies and standards. We are also very thankful to the Sharjah Expo Center for their cooperation and support.”

As a very huge number of visitor is expected during the event so in order to provide the instant technical support, we have assigned a full-time engineer who will be appointed at the Sharjah Expo Center and will be available to support the staff from the Sharjah Book Fair and Sharjah Book Authority all the time during the event.

Here are the remarks of our Engineer, Mr Bilal Sheikh:

“At RSI Concepts we always strive to improve the quality of our products and services. We are always ready to go the extra mile in order to support and help our customers. I will oversee the whole operation on-site and will remain there all the time to provide instant support to ensure a smooth operation and continuous delivery of the services.”

At RSI Concepts we always prioritize our customers and provide them exceptional support. This is another reason for our positive reputation and distinguished brand identity in the market. Such milestones have had a profound effect on our journey throughout.

Check this out: Sharjah Library acquired Customer Feedback and Survey System from RSI Concepts