Queue Management System for Union Coop

Dubai Union Coop acquired Queue Management System to shorten the queue time for their hundreds of daily customers. This will allow more freedom while the staff is taking care of the job simultaneously. The Union Coop in Dubai is the largest consumer cooperative in the country, having multiple branches, two malls, and two grocery chains with their network spread all over the UAE.

The Union Coop is also one of the pioneers of introducing the smart shopping innovations in the region. One can find each and everything from groceries & food, to electronics and household appliances in the Union Coop branches – which is why the daily footfall is huge. In order to make the queue shorter and to facilitate the customer the Union Coop acquired Queue Management from RSI Concepts, which is not just an ordinary queuing system but an intelligent mechanism to allow more freedom to the shoppers and also make the process easier and error free for the staff itself.

The RSI Concepts’ Queue Management System is mainly commissioned at the Meat and Fishery sections of the Dubai Union Coop. The customer can purchase item of their choice, handed it over to the staff for cleansing and can walk away to continue their shopping while once the staff is done cleaning, the customer is notified via available mediums to collect the item from the meat or fishery section of the mall. This eliminates a long waiting time in front of the meat and fishery areas and also prevent hustle created by rush.

The whole mechanism was designed to reduce the queue time and provide freedom to the shoppers to spend more time shopping rather than waiting in the long queues. The system also prevent all types of human errors and issues that may arise in the manual process. Everyone is getting the work done at their queue number so there are happy with the waiting and services provided with utmost care and speed.

Here are some words of our Project Manager Mr. ShehzadAsgher about the Queue System deployed:

“Truly this was a challenging project, as the task was to establish a system which will cater thousands of the customers by automating the most of the queue and waiting customers. The other important part was to make the Queue system fool proof. We have brainstormed in detail to establish a workable concept of queue management – and which provided fruitful results in a short span. It was wonderful to see our customer happy. At RSI Concepts we always eager to provide our customers with customized solutions to address the minute details of their problem.”

This was a challenging task, the system itself was not complicated but the logical part and the work flow concept was truly a remarkable achievement.

Checkout: Features of an efficient Queue Management System

December 11, 2019

Queue Management System for Medeor Hospital

Medeor Hospital is currently implementing Queue Management System provided by RSI Concepts.

Medeor Hospital is a well reputed name in the healthcare sector providing premium services since more than 15 years in different parts of UAE. The management aim to provide a friendly environment with highly skilled staff available 24/7 for patients. The Medeor Hospital have also made into highlights many times by implementing the latest high-tech medical equipment& practices to provide all sort of healthcare solutions under one roof to facilitate patients. Medeor hospital is also well-known in implementing latest & sophisticated technologies in industry.

Medeor Hospital opened a tender for an intelligent and interactive Queue Management System to further improve their reception capabilities for the daily foot-fall of patients and to make the whole process swifter. RSI Concepts was one of the vendors who participated in this tender. The project was eventually awarded to RSI Concepts due to exceptional features availability in the queue management system and experience in the healthcare industry. The solution proposed was unique in a way that it reduce the total time from getting at the reception to getting the examination, doing the labs to returning back to the doctor and getting prescribed medication from the pharmacy.

The project execution process is bluntly admired at technical and administrative levels by the Medeor Hospital. Pilot project has already put in place by RSI Concepts and is rapidly advancing towards the full-fledged installation of the system, which is roughly expected to be completed by the end of December 2019. On this occasion Project Manager at RSI Concepts commented “We were very delighted to work with the highly cooperative IT professionals at Medeor Hospital. It was a fully collaborated effort that made it possible to complete the project in the given timeline. Medeor Hospital management is very happy with the Best Queue Management System we are deploying and they are hopefully that the full fledge system will help streamlining the queues and providing quick service to customers visiting hospital. We are very much excited to have another jewel in our clientele’s crown.”

In-time treatment for the patients is imperative and an efficient Queue Management System can help managers in the clinics and hospitals to improve patient waiting time and provide best in class service.

Checkout: Queue Management System for Union Coop

May 13, 2019

RSI Concepts as the Leading Queue Management System Provider in UAE

RSI Concepts has renowned its name as the UAE’s leading provider of IT Solutions and latest technology amongst other IT Companies in the country. Little by little, RSI Concepts now have increasing business partners and clients. We are known for the variety of customer-related systems such as Queue Management System, Customer Feedback System, Survey Management System. Moreover, we absolutely committed to providing state of the art equipment such as Interactive Kiosk Machine, IPad Kiosk, IPad Stand and so much more. Everything can be made customized as per the request of our client. We can undoubtedly say that RSI Concepts is a customer friendly community.

One of Our Success Story

Many companies in the UAE have already tried the Queue Management System offered by the RSI Concepts. In fact, we have been commended by the Khorfakkan Municipality in participating at GITEX Technology Week last year. We have showcased our unique and wonderful creation that brings customer experience to the next level. An Artificial Intelligent Robot installed with the Queue Management System. With its feature of QMS, the said AI Robot has now the potential to assist customers to be in the proper and corresponding desks base on their needs. This would help to lessen irate customers due to slow and confusing step by step procedure.

The Queuing System that the RSI Concepts provides comes with a variety of functions. It can optimize face-to-face customer service for improved customer experience. It can also serve as the reception itself because customers could easily choose and click which service they want and need. Here, numbers are instantly printed. It can also call the next customer in a queue for faster transaction and more smooth flowing process. Lastly, it could be used for daily reports and service level monitoring. There is nothing to ask for. Everything you need is combined in one Queue Management System only here at RSI Concepts.

Why Choose Us?

Over our 10 years of existence in the industry, we continue to give our clients the best of everything we could offer. We strive harder to be firm with our goal – to be a hundred per cent committed to bringing customer satisfaction for anyone who uses our service. We made our name shine in the IT Solutions industry. We made to have other branches all over the UAE through our successful projects and wonderful creations.

We are composed of highly experienced people so you could expect more. We understand your unique business needs so we do our very best to even exceed your expectations. We at the RSI Concepts also value your opinion to serve you better.

RSI Concepts is a community rather than an organization that puts our employees on top. Because we believe that the employees are our most valuable asset. We have grown as a team and as a family. And just like any other family, we continue to grow, expand and bring happiness to everyone we will be meeting along.

January 12, 2019

Queue Management System and Artificial Intelligence

AI in customer experience and Queue Management System

Artificial Intelligence has taken on customer experience this Gitex when RSI Concepts launched an intelligent robot to further enhance Queue management system. The efforts of RSI Concepts in Gitex 2018 towards launching the only queue management system with capabilities of artificial intelligence to recognize customers and prioritize their turn accordingly. Khorfakkan Municipality, in return has applauded the efforts put by RSI concepts in the field of Queue Management and customer experience improvement. GITEX is an annual electronics and technology show that presents exhibition and conferences from well-known companies and brands. It showcases the most advanced innovations from all over the world. It has become a big ground for both technology providers and buyers to have interactions with each one.

Best E-Government Project of the Gitex 2018:

The project of Khorfakkan Municipality has been awarded as the best Sharjah E-Government technology project of the Gitex 2018.

The Khorfakkan Municipality in Sharjah has commended the RSI Concepts in regards with joining the GITEX as KM was an exhibit participant, where they have launched an intelligent robot capable of identifying customers through the facial recognition and voice recognition capacity while staying within the boundaries of Queue Management Sysetm.

The robot has been making another milestone for the department as it makes the customer journey unique and exciting. It has a special capacity of recognizing faces through the use of face recognition system with special written algorithms that thoroughly pick out distinctive features of a person’s face. What makes it more unusual is its ability to identify customers on their second visit and help them on their inquiries or purpose of visit.

Al in customer journey has been showcased also with the Robot’s voice recognition capacity designed to receive and interpret spoken words/ dictation. It allows customers to connect with technology by simply talking at it. Another use of the voice recognition is that you can operate the robot hands free – without mouse, keyboard or the need to press any button, thus, gives comfort on the costumers especially if they are carrying or holding something with both hands.

Another feature of the intelligent Robot is its payment gateway function where in customers can pay service charges directly on the Robot using their credit cards. The good thing about it is that it is also been designed to issue receipts when the payment transaction is already done. With this Robot, customers have nothing to complain about. Its advanced features have made it exceptionally convenient at the same time, eye-catchy because of its uncommon design.

AI in Queuing System:

The Robot has also been featured with AI in Queue Management System. It assists the customers to be in the corresponding desks so that the municipality staffs could help them arrange and check their documents personally. This only shows that the municipality is focused not only on the implementation of the newly-launched intelligent Robot but also with the distribution of staffs for hands on giving of services.

The contribution of the Artificial Intelligence in customer journey experience is noteworthy of praise because it saves time through lessening the processing and waiting time of the customers and offering easier cycle for the municipality itself. It will definitely bring major changes to the business making it smooth running and more well organize. Also, it intensified the efforts of Khorfakkan Municipality in giving the best service they could give on their customers. At the same time, bring proud on the Municipality and inspire other to do the same.

April 25, 2018

Queuing System for Oman Post by RSI Concepts

Oman is the second largest country after Saudi Arabia on Arabian Peninsula with the geographical area of 309,500sqm with the population of 4.5 million approximately. Having an almost 2000 miles coastline across the country it has huge importance in the region.

Postal Services in Oman are taken care by Oman Post, fully administered by Oman Government since 1966. Since then, Oman post has never looked back in the progress of the postal services to serve the residents of the country. Every now and then the department has worked to adapt new resources, mechanisms and technologies to progress in the field of postal services.

RSI Concepts and Oman Post have signed a Queuing System project for five of the branches where the customer foot fall was a concern. Token machine System at branches will save resources and time of Oman Post administration, eventually serving the customer in short possible period of time along with quality service by using reporting and in-depth analyzing features of the token system.

The branches will be equipped with ticket dispensers, waiting LED screens, Sound System and required software applications integrated with the business process to facilitate administration, management and customer experience.

Shehzad Asghar, Project Manager RSI Queue System has shared his delightfulness by adding;

“We are extremely proud and excited for being chosen by the management of Oman post for Queuing System implementation. It was quite challenging experience to understand and provide an end to end Queue Management Solution which caters to their complex requirement for customer experience and integrations to their core business applications. This Queue System implementation is a pilot project which is being rolled out in five branches at the first stage. The objective is to fine tune the system at this high foot fall locations and then roll it out to the rest of the branches across the entire country”

Acquiring of Queue system is a sign that Oman Post is constantly looking to improve their services for the residents of Oman.

November 25, 2015

RSI Queue System Is Acquired By Union Cooperative Dubai

Queue System: Union Cooperative Dubai (UNION COOP) is a consumer cooperative society in Dubai whose mandate is to establish and manage hypermarkets in Dubai and to promote the growth of its members. Belonging to the field of business and commerce, UNION COOP, has a lot of transactions with its hordes of clients every day. Servicing clients and ensuring their happiness became a very pressing need for UNION COOP. In order to improve their efficiency, UNION COOP approached RSI Concepts to design a queue management system.

August 3, 2015

Banque Misr Al Ain Branch Acquires RSI Queuing System

Banque Misr is a pioneering financial institution which was established in the year 1920. Banque Misr bank became the first ever bank to be completely owned by Egyptians. They are almost a century old and have accrued immense trust from people. Banque Misr has a presence in a multitude of streams which includes spinning and weaving, insurance, transportation, aviation, and banking. Banque Misr has an equity holding in almost 172 different ventures which encompass the above mentioned streams and also cover areas such as agriculture, food, housing, and tourism. Banque Misr is also an investment fund holder in Egypt and is recognized by the Government for its leadership role in banking and the investment sector.

April 30, 2015

Methaq Insurance Acquires RSI Queuing Systems – QMS

Methaq Takaful Insurance Company is a public shareholders company in UAE, and is a registered and licensed General Takaful company. With a capital base of 150,000,000 AED, the company’s core aim is to provide Individuals and Corporations with an entire gamut of insurance services and products which are compliant to the governing laws of Sharjah. The insurance products and services offered by Methaq Takaful Insurance Company are of very high quality, flexible, and integrated.

See also: Why Queue Management System

In order to improve the efficiency of customer servicing, Methaq Takaful Insurance Company approached RSI Concepts, Dubai for custom made queue management system and solution. RSI Queuing Systems have become very popular in increasing the client servicing in a very affordable manner. RSI Concepts worked in close tandem with Methaq Takaful Insurance Company to customize and develop a cutting edge queue management system for Methaq Takaful Insurance Company.

BLOG OF RSI CONCEPTS

Tag: Queuing System