RSI Concept
Menu
Close
Call Now Send Enquiry Call Request

BLOG OF RSI CONCEPTS

world map

Tag: Queue Management System

RSI Concepts as the Leading Queue Management System Provider in UAE

The-Leading-Queue-Management-System-Provider-in-UAERSI Concepts has renowned its name as the UAE’s leading provider of IT Solutions and latest technology amongst other IT Companies in the country. Little by little, RSI Concepts now have increasing business partners and clients. We are known for the variety of customer-related systems such as Queue Management System, Customer Feedback System, Survey Management System. Moreover, we absolutely committed to providing state of the art equipment such as Interactive Kiosk Machine, IPad Kiosk, IPad Stand and so much more. Everything can be made customized as per the request of our client. We can undoubtedly say that RSI Concepts is a customer friendly community.

One of Our Success Story

Many companies in the UAE have already tried the Queue Management System offered by the RSI Concepts. In fact, we have been commended by the Khorfakkan Municipality in participating at GITEX Technology Week last year. We have showcased our unique and wonderful creation that brings customer experience to the next level. An Artificial Intelligent Robot installed with the Queue Management System. With its feature of QMS, the said AI Robot has now the potential to assist customers to be in the proper and corresponding desks base on their needs. This would help to lessen irate customers due to slow and confusing step by step procedure.

The Queuing System that the RSI Concepts provides comes with a variety of functions. It can optimize face-to-face customer service for improved customer experience. It can also serve as the reception itself because customers could easily choose and click which service they want and need. Here, numbers are instantly printed. It can also call the next customer in a queue for faster transaction and more smooth flowing process. Lastly, it could be used for daily reports and service level monitoring. There is nothing to ask for. Everything you need is combined in one Queue Management System only here at RSI Concepts.

Why Choose Us?

Over our 10 years of existence in the industry, we continue to give our clients the best of everything we could offer. We strive harder to be firm with our goal – to be a hundred per cent committed to bringing customer satisfaction for anyone who uses our service. We made our name shine in the IT Solutions industry. We made to have other branches all over the UAE through our successful projects and wonderful creations.

We are composed of highly experienced people so you could expect more. We understand your unique business needs so we do our very best to even exceed your expectations. We at the RSI Concepts also value your opinion to serve you better.

RSI Concepts is a community rather than an organization that puts our employees on top. Because we believe that the employees are our most valuable asset. We have grown as a team and as a family. And just like any other family, we continue to grow, expand and bring happiness to everyone we will be meeting along.

Read More: Improve Customer Service with Queue Management System

Queue Management System and Artificial Intelligence

AI in customer experience and Queue Management System

Artificial Intelligence has taken on customer experience this Gitex when RSI Concepts launched an intelligent robot to further enhance Queue management system. The efforts of RSI Concepts in Gitex 2018 towards launching the only queue management system with capabilities of artificial intelligence to recognize customers and prioritize their turn accordingly. Khorfakkan Municipality, in return has applauded the efforts put by RSI concepts in the field of Queue Management and customer experience improvement. GITEX is an annual electronics and technology show that presents exhibition and conferences from well-known companies and brands. It showcases the most advanced innovations from all over the world. It has become a big ground for both technology providers and buyers to have interactions with each one.

Best E-Government Project of the Gitex 2018:

The project of Khorfakkan Municipality has been awarded as the best Sharjah E-Government technology project of the Gitex 2018.

The Khorfakkan Municipality in Sharjah has commended the RSI Concepts in regards with joining the GITEX as KM was an exhibit participant, where they have launched an intelligent robot capable of identifying customers through the facial recognition and voice recognition capacity while staying within the boundaries of Queue Management Sysetm.

The robot has been making another milestone for the department as it makes the customer journey unique and exciting. It has a special capacity of recognizing faces through the use of face recognition system with special written algorithms that thoroughly pick out distinctive features of a person’s face. What makes it more unusual is its ability to identify customers on their second visit and help them on their inquiries or purpose of visit.

Al in customer journey has been showcased also with the Robot’s voice recognition capacity designed to receive and interpret spoken words/ dictation. It allows customers to connect with technology by simply talking at it. Another use of the voice recognition is that you can operate the robot hands free – without mouse, keyboard or the need to press any button, thus, gives comfort on the costumers especially if they are carrying or holding something with both hands.

Another feature of the intelligent Robot is its payment gateway function where in customers can pay service charges directly on the Robot using their credit cards. The good thing about it is that it is also been designed to issue receipts when the payment transaction is already done. With this Robot, customers have nothing to complain about. Its advanced features have made it exceptionally convenient at the same time, eye-catchy because of its uncommon design.

AI in Queuing System:

The Robot has also been featured with AI in Queue Management System. It assists the customers to be in the corresponding desks so that the municipality staffs could help them arrange and check their documents personally. This only shows that the municipality is focused not only on the implementation of the newly-launched intelligent Robot but also with the distribution of staffs for hands on giving of services.

The contribution of the Artificial Intelligence in customer journey experience is noteworthy of praise because it saves time through lessening the processing and waiting time of the customers and offering easier cycle for the municipality itself. It will definitely bring major changes to the business making it smooth running and more well organize. Also, it intensified the efforts of Khorfakkan Municipality in giving the best service they could give on their customers. At the same time, bring proud on the Municipality and inspire other to do the same.

Queuing System for Oman Post by RSI Concepts

Oman is the second largest country after Saudi Arabia on Arabian Peninsula with the geographical area of 309,500sqm with the population of 4.5 million approximately. Having an almost 2000 miles coastline across the country it has huge importance in the region.

Queuing System for Oman Post
Queuing System for Oman Post

Postal Services in Oman are taken care by Oman Post, fully administered by Oman Government since 1966. Since then, Oman post has never looked back in the progress of the postal services to serve the residents of the country. Every now and then the department has worked to adapt new resources, mechanisms and technologies to progress in the field of postal services.

RSI Concepts and Oman Post have signed a Queuing System project for five of the branches where the customer foot fall was a concern. Token machine System at branches will save resources and time of Oman Post administration, eventually serving the customer in short possible period of time along with quality service by using reporting and in-depth analyzing features of the token system.

The branches will be equipped with ticket dispensers, waiting LED screens, Sound System and required software applications integrated with the business process to facilitate administration, management and customer experience.

Shehzad Asghar, Project Manager RSI Queue System has shared his delightfulness by adding;

“We are extremely proud and excited for being chosen by the management of Oman post for Queuing System implementation. It was quite challenging experience to understand and provide an end to end Queue Management Solution which caters to their complex requirement for customer experience and integrations to their core business applications. This Queue System implementation is a pilot project which is being rolled out in five branches at the first stage. The objective is to fine tune the system at this high foot fall locations and then roll it out to the rest of the branches across the entire country”

Acquiring of Queue system is a sign that Oman Post is constantly looking to improve their services for the residents of Oman.

RSI Queue System Is Acquired By Union Cooperative Dubai

Queue System: Union Cooperative Dubai (UNION COOP) is a consumer cooperative society in Dubai whose mandate is to establish and manage hypermarkets in Dubai and to promote the growth of its members. Belonging to the field of business and commerce, UNION COOP, has a lot of transactions with its hordes of clients every day. Servicing clients and ensuring their happiness became a very pressing need for UNION COOP. In order to improve their efficiency, UNION COOP approached RSI Concepts to design a queue management system.

Continue reading RSI Queue System Is Acquired By Union Cooperative Dubai

RSI Queuing System Installed at Life Line Hospital Dubai

A brand new and personalized RSI Queuing System has been integrated with the existing framework at Life Line Hospital Dubai.

Lifeline Hospital, Dubai is a multi-speciality facility which provides care for the primary, secondary, and tertiary healthcare segments across the emirates. The medical facility is synonymous for provisioning of compassionate care which is a confluence of a very kind and highly educated staff, world class technology embedded in its infrastructure, and an overall mission to heal. The hospital is always filled with patients who trust the organization to render world class care. In order to service their patient better, Lifeline Hospital approached RSI Concepts to design a customized queue management system for them.

See also: RSI Interactive Kiosks for MAF Carrefour MyClub Customer Loyalty Program

Continue reading RSI Queuing System Installed at Life Line Hospital Dubai

Banque Misr Al Ain Branch Acquires RSI Queuing System

banque-misr-logoBanque Misr is a pioneering financial institution which was established in the year 1920. Banque Misr bank became the first ever bank to be completely owned by Egyptians.  They are almost a century old and have accrued immense trust from people. Banque Misr has a presence in a multitude of streams which includes spinning and weaving, insurance, transportation, aviation, and banking. Banque Misr has an equity holding in almost 172 different ventures which encompass the above mentioned streams and also cover areas such as agriculture, food, housing, and tourism.  Banque Misr is also an investment fund holder in Egypt and is recognized by the Government for its leadership role in banking and the investment sector.

Continue reading Banque Misr Al Ain Branch Acquires RSI Queuing System

RSI Queuing System Installed at Al Ain Men’s College

The HCT Al Ain Men’s College is a well reputed educational institution whose precincts serve as the portals of education to many scholars across the UAE, and the world. As a part of the HCT or the Higher Colleges of Technology which is a community of scholars and teachers across 17 campuses from around UAE, Al Ain Men’s College is a part of a large network. The needs for a queue management system had been growing. Al Ain Men’s College contracted RSI Concepts to deploy RSI Queuing System to cater to their various necessities.

RSI Queuing System Installed at Al Ain Men College

RSI Concept and the RSI Queuing System are well known and are in demand all through the Emirates of UAE specially in Abu Dhabi and Dubai. RSI Queue Management Systems come with kiosks machines, queuing systems, and easy to use user interface which also offer multi lingual support.

See also: Why Queue Management System – Dubai

Continue reading RSI Queuing System Installed at Al Ain Men’s College

The Department of Economic Development, Dubai Acquired RSI Queuing System

The Department of Economic Development (DED), Dubai acquires RSI Queuing System to optimize their queue management system. DED is a government wing whose focus is to evolve strategies and mechanisms to foster and nurture economic development of Dubai. Rapid economic growth, creating an amicable business environment, and encouragement of innovation in business services and products, are some of the work undertaken by DED.  DED is vested with the important task of identifying policies and reforms to constantly help in the growth of the business economy of Dubai.The Department of Economic Development Dubai Logo

See also: Why Queue Management System – Dubai

DED wanted to optimize their queue management system and hence approached RSI Concepts for the same. RSI queuing systems are very well known for their impressive technology and effortless functioning. The team working on RSI queuing systems interacted with the team from DED to understand the different functionalities required and vagaries which had to be considered. After intense deliberations and discussions a queue management system was envisaged and designed.

Continue reading The Department of Economic Development, Dubai Acquired RSI Queuing System

Methaq Insurance Acquires RSI Queuing Systems – QMS

Methaq Insurance Acquires RSI Queuing Systems

Methaq Takaful Insurance Company is a public shareholders company in UAE, and is a registered and licensed General Takaful company. With a capital base of 150,000,000 AED, the company’s core aim is to provide Individuals and Corporations with an entire gamut of insurance services and products which are compliant to the governing laws of Sharjah. The insurance products and services offered by Methaq Takaful Insurance Company are of very high quality, flexible, and integrated.

See also: Why Queue Management System

In order to improve the efficiency of customer servicing, Methaq Takaful Insurance Company approached RSI Concepts, Dubai for custom made queue management system and solution. RSI Queuing Systems have become very popular in increasing the client servicing in a very affordable manner. RSI Concepts worked in close tandem with Methaq Takaful Insurance Company to customize and develop a cutting edge queue management system for Methaq Takaful Insurance Company.

Continue reading Methaq Insurance Acquires RSI Queuing Systems – QMS
Let's Talk?
Make an enquiry

Copyright © 2024 RSI Concepts, All rights reserved.

Terms of use Privacy Policy Cookie Policy