queue management system in bank Archives - Page 2 of 2 - RSI Concepts - Top IT Solution Provider Company in Dubai, UAE

July 28, 2021

Importance of Display Devices in Queue Management System

A queue management system is a very powerful customer experience and customer journey transformation tool. Businesses in Dubai and all around the UAE are heavily relying on queue management systems to manage and improve their customer flow and customer satisfaction. There are several different parts and features of a queue management system however the display devices are one of the most important components of any queue management system. No matter what type of queue management system or queuing you are using the display devices will always dominate. The human brain reacts well to visuals than any other information. The display devices provide helpful information, data and help customers in routing them throughout the entire customer journey. That is why display devices are extremely important. A queue management system is a combination of a lot much different software and hardware components, which is why learning about those components will help you selecting the most suitable queue management system for you.

Let’s begin with a list of the digital display devices used in a standard queue management system:

Interactive Touch Screen Kiosk
Digital Signage Screens
Counter Plates
Digital Signs (for directions and routing the customer flow)

All the above-mentioned display devices are used in a standard queue management system. There are different types of queue management systems available in the market. Here in Dubai and across the UAE there are two classifications of queuing systems, first is generic which can be used in any scenario, the second one is dedicated or purpose-made queue management systems. No matter which type of queuing solution you want to use the display devices will be a part of it.

Here are the details of all display devices and their application:

Interactive Touch Screen Kiosk

The very first interaction of a customer or visitor with the queuing process is the sign-up for the queue. The ticket dispensing kiosk is usually a touch screen, which lists a number of services and the customer or visitor can chose any of the list as per their needs. The customer/visitor registration and many other tasks can also be done at the queue management system’s interactive kiosk. Usually the smaller kiosk are used such as 14 Inch, 15 Inch and even smaller are also popular in Dubai and other emirates of UAE. However, for certain applications where the user interface requires to offer certain features and functionalities bigger screens can also be used. The main objective of the interactive kiosk is to minimize the customer efforts and to make the process automated and more managed.

Usually TFT LCD screens are used with different touch panels. There are different touch panel technologies such as IR touch, ultrasonic touch, and capacitive touch and so on. All have different applications, the capacitive touch is the most accurate and highly responsive. Whenever some data entry or slightly longer than usual customer interaction is required, capacitive touch is the preferred choice. The capacitive touch is very sensitive and it also have in-built multi-point touch capabilities. It entirely depends up on the application, for example if the customer or visitors are required to choose an option from a pre-defined list, then the IR touch or any other touch will also work and suggested as the capacitive touch is more costly than any other touch technologies.

The interactive touch display devices are critically important, as they will be the very first interaction of the customer with the brand. If that display fails to satisfy the customer the customers will be unhappy, unhappy customers are harder to satisfy and they could get annoyed quickly, they will be impatient while waiting and will be less understanding with the servers/agents. This will impact the overall customer experience and will have a very negative effect. So, the interactive touch screen kiosks should have excellent display devices and high-end technology that work flawlessly and meet the expectations of your customers and visitors.

Digital Signage Screens

Once a customer or visitor signed up for the queue the very next interaction they will have will be with the large display screens. Usually these screens are used to display the queuing information and provide live updates and status of the ongoing queues. These screen also help with the announcements and customer calling. The very common mistake that business made with these screens is either they install less screens or even if they install adequate number of screens the displays are out of range, too far or too close. Here the business will have to think critically to choose appropriate places for digital signage screens. The screens should not be too high, neither too low, instead should be on medium height somewhere around 8 to 10 feet. The quantity and the size should also be reasonable.

Remember these screens will be viewed by each and every customer and visitor so the display quality should be good, the screen size and placement should be appropriate. The cabling, media players or any other device which is linked with the screen should be hidden or if it is placed in view then it should be installed nicely and cleanly. These are minor things which most businesses don’t consider but these things have psychological effects on customers and visitors, these minor things will impact the impression of the business in minds of the customers and visitors. Moreover the customers and visitors will focus on these display devices throughout their entire waiting time in the waiting area. So, these screen has to be of good quality, proper size and should be placed on strategic positions where each and every person in the waiting area should be able to view at least one screen without any difficulty.

The digital signage screens not only provide queuing information but they keep the customers and visitors busy and engaged which improve their waiting experience. Business also use large display screens to display queuing data alongside multimedia content or adverts. The multimedia content, adverts and videos boost customers’ interest and make their waiting experience more relaxing and engaging. If a person remains busy then they feel less stress while waiting for something. Several studies have suggested that an average customer starts getting bored after just 13 minutes of wait time. So the multimedia content can be very helpful in improving the waiting experience and as it also displays the queuing information and announcements, so it is easier to announce next ticket.

Counter Plates

Counters plates are equally important for all scenarios. It doesn’t matter if you have 2 counters or 80 counters the counter plates are still very important. Some businesses often use static signs or markings for the counters, however the counter display devices or dynamic digital displays can be very helpful for the management as well as for the customers and visitors. As most of the modern day queue management systems automatically manage customer routing and direct customers to different counters as per the predefined policies, the digital dynamic display devices as counter plates can further help in improving the process.

The agents or the queue management system can push several different information on digital displays or digital counter plates which can further improve customer flow and reduce the chances of any confusion or delay. The agents can push simpler instructions on the digital display devices as well, such as displaying a message ‘please wait a moment’ when the agent accidently hit the next button, or in case a customer who got served had another query or immediately return to clarify something and so on. The agent can display a very simple message such as ‘welcome’ which suggest that the next customer can come now and a lot many such things which help improving the customer experience.

Digital Signs and Markers

Digital signs and markers are also very important for managing customer journey and routing customers. Not all queue scenarios are simple, some are complex, in fact if a business has more than 20 counters, then the customer flow management could get complex, implementing and installing a queue management system could also be trickier. Then there are certain scenarios where some counters are dedicated for certain services or tasks, and there are certain scenarios where a single service delivery require a customer to visit multiple counters, sometime all those counters could be in a single hall or area, but mostly in different areas. These all real-life situation makes it difficult for the customers and visitors as well as for the management and staff.

That is why dynamic digital signs and markers are used which can direct customers and visitors through different steps of the customer journey such as corridors, stairs, lifts, etc. The purpose of using dynamic digital display devices is that these devices can be controlled through the queue management system software either from the agent dashboard or either from the administrative dashboard. So, it is easier to manage situations in different scenarios. Businesses can manage different scenarios for example if they want to change the customer journey in any way they can easily do that by setting up customer route and pushing new direction on the digital display devices, signs and markers.

Conclusion

A queue management system is a very powerful tool to transform customer journey and to improve customer happiness. Customer satisfaction ensures more customer loyalty and customer loyalty help building brand reputation which is necessary for a steady growth. A queue management system have very direct and long term effects on a business. It help increasing customer retention, building brand reputation, improving conversion rate and generating revenues. That is why it is extremely important for a business to choose a right queuing solution and in order to do so, you must have at least basic understanding of the components and operation of a queue management system. The display devices are the most important part of any queue management system, whether it is interactive touch screen kiosk for the sign-up and/or registration process, the digital signage, counter plates or digital signs, all display devices are very helpful in managing customer flow and facilitating them throughout the customer journey, which enhances customer experience and increase customer satisfaction. RSI Concepts is a leading name in queue management system providers in Dubai, UAE. If you want to learn more or if you want to improve your queuing process feel free to reach us out through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: Qualities of Top Queue Management System

May 23, 2021

What is Queue Management? Beginner’s Guide to Queuing Systems

A queue management system is a combination of tools both hardware and software and is being used to effectively manage and monitor the customer flow and to improve the customers’ experience and journey. As technology has advanced rapidly in the past few years so do the queue management systems too. These days there are so many different types of queue management systems some of them are generic and can be installed in all sorts of scenarios and some of them are purpose-made and have very specific utility. The primary objective of a queue management system is enabling the businesses to improve customer satisfaction by offering them a quicker and better customer journey and the secondary objective is to enable the servers/agents to serve more customers in a single shift to preserve resources and to improve productivity and profitability. This blog will be a complete guide to queue management systems for businesses and organizations operating in Dubai, UAE.

The earlier forms of the queue management systems were very simple and only help businesses and organizations to sort out the customers and manage the queues digitally to avoid manual work and problems related to manual management. But these days businesses and organizations want to manage and improve the customer experience from pre-sale or pre-arrival to post-sale or after-sale activities as well. The entire customer journey is managed and transformed to achieve higher customer satisfaction to ensure profitability and growth. Happy customers are the best for business, a happy customer will come back to you, they will tell others about your business and services and their experience. Whereas unhappy customers are very bad for business, they might not return, and they will definitely tell others about their bad experience. This could make a huge difference. Especially in service-based industries, the business’s success is majorly relying on customers’ happiness and satisfaction.

See More: Queue Management System Problems and Solutions in Dubai, UAE

How does a Queue Management System Work?

The basic operation of a queue management system is very simple. It can be defined in a few short steps:

Step 1: Customer or Visitor Arrive at the Business

Step 2: Sign-up for the Queue (usually by getting a ticket)

Step 3: Wait in the waiting area or actual queue till their turn

Step 4: Arrive at the counter when their number came

Step 5: Get the service and leave (happily)

However the queuing process has evolved into multiple different forms, there are so many different queuing approaches that businesses and organizations take to improve their customer experience as per their scenario and strategy or as per the services they are offering.

However, these days there are a lot many different types of queue management systems that basically follow the same principle but the methods could be different. For example, the virtual queue management system enables the customers and visitors to sign-up for the queue even before arriving at the branch via various different means such as call, email, SMS, smartphone application, online via the website, or customer web portals, etc. Moreover, these days QR Code based queue management systems are gaining popularity in the retail sector, customers and visitors can arrive at the retail store or outlet and sign-up by scanning a QR Code and the system provides them with a mobile ticket. All the information, updates and customer call is done using smartphones.

See More: What are the Benefits of Queue Management System using Mobile Apps?

There are so many different methods to achieve the above-mentioned customer flow sequence. There is a wide range of purpose-made queue management systems available too. Mid-size and large businesses, enterprises, and public offices are leaning towards a customized queue management system to have more control over the customer journey. As in Dubai, UAE, and other parts of the GCC as well, the enterprises and businesses are heavily emphasizing adopting good practices to improve the customer journey and customer experience to improve customer satisfaction and customer retention.

What are the Types or Classifications of Different Queuing Modes?

There are basically 4 major classifications or modes of queuing and on the basis of these queuing methods, a business can easily select an appropriate type of queue management system required for their needs. These classifications or types are defined on the basis of the actual infrastructure or setup of the facility, for example, how many counters a business have, how many services are being offered and how single service delivery is done, and so on. I have discussed those types in my previous blog related to queue management system hardware components as well. Here are the classifications or modes of modern queuing:

1. Single Phase Single Channel

This setup means that there is only a single counter or server that can deliver the full service to a single customer at a time. This is the most widely used setup in customer support and customer happiness centers. A customer is only required to arrive at a single counter to get the service or all of the required service. All of the agents and servers are trained to provide all offered services.

2. Multi-Phase Single Channel

This setup indicates a single service delivery requires multiple phases or steps to get completed. A customer will have to go to multiple counters/servers to get a full service done. The topic suggests there would be only one counter for each phase of the service delivery and the customer will move linearly from 1^st step to the last. However, mostly these days there are multiple counters for each step or phase of the service, and the overall customer load is divided among all subsequent counters to reduce wait time.

3. Single Phase Multi-Channel

This business model suggests that there are multiple counters and servers who can cater a single service and the customers are divided among all available counters and can be routed to any available counter and the service will be delivered. This is the most popular scenario among telecom, customer support and service centers and usually, there are multiple services but all counter/server are trained to delivery any service a customer need. Hence a customer will have to reach only one counter to get the full service.

4. Multi-Phase Multi-Channel

This setup is for the services which require multiple counters or a service that can only be delivered through multiple steps and for each step of the service multiple counters and servers are available and the queue management system will automatically divert the traffic to the vacant counter as per the queue to reduce the service delivery time. Such setups are usually common at immigration services, government offices, service providers, and healthcare facilities. Usually, such setup is being used by large corporations, enterprises, government offices, and healthcare facilities.

See More: How an Arabic Version of Queue System can Help Improving Customer Experience?

Some of our customers and audience ask us “How to choose the best queue management system?” Well! That is the reason I have repeated the above classifications in this blog to let them decide which queuing model will work for them.

What are the Basic Components of a Queue Management System?

With the evolution of technology and the market’s trends businesses are focusing on implementing queue management systems that not only help them efficiently manage the customer flow but allow them to completely control the customer journey, improve their monitoring capabilities, introduce new innovations, and gather critical business intelligence. You must be thinking that is a lot for a simple business tool that is meant to streamline customer flow! No, you are wrong, the queue management systems have also evolved and become much more sophisticated and efficient in achieving those goals than ever before. However, the major two parts of a queue management system are the software and the hardware:

Queue Management System Hardware

The Queue Management System hardware is very simple and based on the most widely available technology which is another reason for the cost-effectiveness of the system. Another great advantage of utilizing a widely available technology is the ease of implementation, longevity, and low-cost maintenance. Here is a list of all basic hardware components that form a queue management system:

Ticket Dispensing Kiosk
Counter Displays/Counter Plates
Digital Signage
Audio Visual Announcements
Signboards/Signs or Digital Signs
Stanchions and Belt Barriers

See More: How Virtual Queuing can Change the Business Process?

Although these are just the basic QMS system components required to form a queue management system, however, there is a huge variety of hardware accessories and add-ons that are being utilized to further improve the efficiency of the system and the service delivery mechanisms. In some cases, there are devices such as touch screens and tablets that are being used to collect customer feedback. The interactive kiosk used for ticket dispensing is built with a basic computer in it, and it means that we can install so many other hardware accessories to further improve the customer experience and customer journey.

For example, Emirates ID Card Scanners or Passport Scanners can be used to fetch the basic data for each customer when they will arrive at the counter which will further make the service delivery fast as all the information required would be available for the agents who are serving the customers. This is just an example there are so many other possibilities that can help businesses to improve customer satisfaction and happiness and also allow them for better business intelligence gathering and performance monitoring.

Queue Management System Software

The queue management system software consists of two parts, one is the server-side application which provides an administrative interface and the second part is the agent interface. The agent interface is fairly simpler and provides basic controls and information about the queues and customer flow controls. However, these days, the agent portal can be customized as well as the administrative dashboard. The customization is being offered by almost all major queue management system suppliers in Dubai and all across the UAE. The main reason why businesses and organizations are seeking customization is to further achieve more control over the customer journey, customer flow, and monitoring.

Here are the basic components of the queue management system software:

Queue Management System Server Software
Agent Dashboard
Admin Dashboard
System Integration
Customer Interface (Multi-lingual)
Data Analytical and Reporting

See More: How a KPI Software can help provide better Customer Journey?

Monitoring and Business Intelligence are essential for any business to ensure steady growth and happy customers. Our Queue Management System comes with in-built KPIs (key performance indicators) and very reliable monitoring tools. Furthermore, the system can be customized to provide more in-depth monitoring and data collection. Here I would like to mention that data collection is important but without data analysis and reports in a simple, plain and understandable manners are extremely important for decision making and strategy formation. A queue management system must be capable of analyzing, processing, and presenting the data in actionable reports and desired formats which can help the management to take decisions and to easily identify the areas of improvement. This will help businesses and organizations to take steps and actions to improve the customer experience.

Another great feature of our Queue Management System is that it is very flexible towards integration with other business tools and enterprise solutions. The RSI QMS also supports extended levels of customization which no other queue management system in the market supports. The upgrade and modifications are also cost-effective and relatively easier. These features help the organizations to tap in the data from other systems or centralized information centers and vice versa. A tailor-made queue management system leads to automation and digitalization which results in greater efficiency and productivity of the queue management system.

See More: 10 Reasons to Choose RSI Queue Management System over Other Similar Products

What are the Benefits of a Queue Management System?

A queue management system is very effective and has become an essential part of customer satisfaction strategies these days. The core objective of a queue management system is to resolve the customer flow management-related problem, which helps businesses to enhance the customer experience and to offer a unique and attractive customer journey that results in satisfied customers. Another additional benefit includes monitoring and business intelligence gathering. Collectively all these benefits let the businesses and organizations sustain more customers and increase customer loyalty. Once that is achieved the road to steady growth is quite easy. This is why the businesses are adopting queuing solutions and the queue management system industry is emerging as a rapidly growing industry with huge future potential.

Here are some benefits of having a queue management system:

Reduce Customer Wait Time
Improve Customer’s Waiting Experience
Improve Customer Journey
Achieve total or semi-automation to reduce employee’s workload
Monitor and measure system’s and employee’s performance
Collect Customer Feedback and/or Measure Customer Satisfaction
Improve Business Practices on the basis of analytical data and KPIs
Integrate and Synchronize Data with other Corporate Tools and Systems
Real-time Monitoring, Reporting, Alerts, Notification, and Stats
Integrate Various Hardware to Improve Service Delivery

These are just some of the most common benefits a business can get with a queue management system. With the added benefits of customization and purpose-made queue management systems, businesses can easily achieve the highest productivity.

See More: How Queue Management System Helps to Provide Better Customer Service

Apart from the direct impacts of a queue management system on customer satisfaction and customer happiness, it also helps businesses in improving the factors that contribute to improving customer experience and customer journey. For example, a queue management system is a great aid to the staff and agents/servers who are directly interacting with the customer and visitors. With that additional aid, the employees can easily focus on customer experience and improving service delivery and service quality rather than wasting their energies on manual processes and manually handling the visitors and customers. Less work strain leads to improved morale and working environment which ultimately contributes to improving customer experience and customer satisfaction.

See More: Impacts of Queue Management System on Employee’s KPIs

Conclusion

In a modern-day world for businesses and organizations who are receiving customers and guests to their premises and offices, a queue management system is a great tool to improve the overall environment for both the customers and the employees as well. It provides great support by automation and aiding the employees in handling customer flow. A queue management system can provide basic KPIs (key performance indicators) along with the ability to couple with any Enterprise Performance Management System or Employee Performance Management System to further assist the management with accurate measurement and monitoring of the entire interaction of the brand with its customer. Businesses and organizations can have more control and flexibility to model their unique and attractive customer journey.

Furthermore, a queue management system provides a deep insight into relevant business processes, employee performance, and overall customer experience. The system is capable of gathering comprehensive business insight along with direct customer feedback. In our Queue Management System, the in-built statistical and analytical engine generates a multitude of reports for various levels of the management which let them understand the overall performance immediately. These reports and analytical data also help businesses and organizations to identify the areas of improvement. The business and organizations can have a great opportunity to understand their customers and to take steps to improve their business processes and products and services.

See More: Will the focus be shifted from Queue Management System in future?

With the advantage of technology and added benefits of a queue management system businesses and organizations can easily aim and achieve their targets and objectives. The queuing solutions are very cost-effective. The initial cost is low, the technology is long-lasting, easy to upgrade, easy to repurpose, and ideal for improving customer satisfaction. A satisfied customer will remain loyal to the business. With the marketing efforts and a strong asset of loyal customers, a business or organization can ensure steady growth and greater profitability. RSI Concepts is a leading queue management system provider in Dubai, UAE, and all across the GCC. If you have an inquiry or need any assistance please feel free to reach us out through our Contact Us page or leave a comment below.

Check out this: Mobile Queue Management System’s Impacts on Customer Experience

April 21, 2021

What are the Different Types of Queue Management System?

All sort of service-based industries is always seeking ways to improve customer experience and customer journey at their businesses or offices or customer centers. Satisfied customers mean a good brand reputation and more customer retention, which ultimately lead to steady business growth. The best way is to streamline your customer flow with a digital queue management system. In Dubai, UAE if a brand has a physical interaction with its customers and visitors, a queue management system is a must. No matter how small or how large a business is if they are interacting with customers and visitors at their premises then having a queue management system is a norm these days.

The customers and visitors also expect a queue management system rather than long queues controlled by the staff manually. The queue management systems are built for certain scenarios as well as general-purpose, and the technology used to build the queuing systems is also widely available, which leads to too many innovations and types of the queue management system. Moreover here in UAE customers also expect Arabic queue management system, which is why it is important to ensure your queue management system has multilingual UIs. This sometimes makes it difficult for some businesses to select the most efficient queue management system that can fulfil their needs.

See More: The Leading Queue Management System Provider in UAE

That is the reason we decided to write about it. This blog is a definitive guide to queue management systems. Here are some different types of the queue management system:

Linear Queuing

Linear queuing or linear queue management system is the most basic type of customer flow management. It is a first come first serve type of queuing. And is considered to be the oldest and most commonly used method to handle the queues. It consists of a single line and a single server. Although the server could be more too and the lines could be in parallel. Usually, this kind of queuing is used to maximize the throughput of the customer service center. The Firs-In-First-Out or FIFO approach is the best for small delivery time-based services or quicker services. Mostly small service centers with fewer customers utilize linear queuing to maximize the efficiency of the system and the infrastructure.

Linear queuing is the most basic type of queue management systems and it also requires fewer system components and less sophistication. Multiple lines can be segregated on the basis of their required service, the queue management system enables the customer to choose the service they want to avail. Most of the time in case linear queuing when implemented in a scenario where there are multiple services available, then multiple parallel lines can be created and the customers and visitors can be segregated on the basis of service they want to avail. For example, all the customers who availed service with the higher service delivery time should be put in the queue against a particular counter.

See More: What is Linear Queuing Queue Management System?

Non-linear Queuing

Mostly the service-based industries are relying on non-linear queuing. Usually when you have more than 4 counters and/or multiple services to serve then the non-linear queuing is proven to be much better than linear queuing. In non-linear queuing, for example; there are two counters for Service A and four counters for Service B. Service A requires around 10 minutes and service B requires around 20 minutes for single service delivery. The queue management system automatically directs the customers to their required service counter regardless of their time of arrival if their required counter is vacant they will be directed to that counter without any delay. This is how non-linear queuing works, there are certain variables and conditions that may apply to the customers to determine where would they get the service from and how long will it took them to get the service delivered.

All types of queuing come under the umbrella of non-linear queuing in which the first-come-first-serve rule is not followed. For example, the exclusive counters for VIP or Premium customers are also examples of non-linear queuing. Another very common example is the telecom customer support and service centers, which usually offers a variety of services, and almost all counters can provide all sort of services too. Yet some of the services are addressed quicker than the others, it depends upon the company policy, for example, we can say that the company want to prioritize new leads and prospects who choose to purchase a new plan or service and so on. These types of queuing are all non-linear queuing.

See More: Features of an efficient Queue Management System

Multi-Counter Queuing

Multi-counter queuing is a little bit complex than other linear and non-linear customer flow management. In multi-counter queuing a customer will have to reach multiple or more than one counters to get a complete service delivered. In multi-counter queuing multiple queues has to be managed in parallel to ensure a shorter wait time. For example visa &immigration services or a clinic or bank or anything, there are so many different applications of multi-counter queuing. In multi-counter queuing the customer signup for a queue and gets a ticket number, once their turn came they arrive at the first counter, where most data entry is done, or the service is initiated. Then they have been either given a new ticket number or the same will be reutilized for the next stop. The customer can be guided to the next counter with the help of different signage and direction pointers. Then the customer reached the second counter, the customer data and/or details can be automatically pushed to the next counter upon their arrival. This saves a lot of time and improves customer experience. Either the full service is delivered at the second counter or the customer could be directed to the next counter and so on. This is how a multi-counter queuing work.

See More: Benefits of Queue Management using Mobile Apps

Mobile Queuing

Mobile Queuing is aimed to improve the customer experience and customer journey by reducing wait time, preventing crowd formation in the waiting area, facilities to locate and reach the least busy branch, schedule a visit, customer feedback collection and contactless queuing experience. There is a lot more and the business and organizations can significantly improve customer satisfaction using a mobile application based queue management system. The customer journey can be improved by providing simple and basic features such as a branch locator, this feature helps the customers to locate the branches near them, the customer can also view the real-time stats of each branch and an estimated time of service delivery can also be provided. This way the customer can easily decide which branch they should go to to get the quickest service delivery.

This not only reduces the wait time but also helps to improve the customer journey as well. The customer can sign-up using their queue management system mobile application. The queue management system can also send push notifications, SMS and other alerts to inform the customer about their turn. This is a great queue management system feature that can help business to improve their customer journey. And it also enables the business and organizations to collect customer feedback via the same smartphone application, which can be later utilized to further improve the customer journey and customer experience.

See More: Benefits of Virtual Queue Management System

Virtual Queuing

Virtual Queuing is a queue management system that has the ability to allow the customers to sign-up for the queue without even being physically present in the queue. It not only enables a virtual sign-up but also provides the freedom of waiting anywhere even outside of the premises of the branch. Still, they can be served on their turn. Virtual queuing significantly improve the customer journey and customer experience. It also helps to reduce the workload of the staff and the management and there are very few chances of a crowd formation at the branch. These are the features that make it superior to other queue management system types. The customer can perform the tasks and monitor the queue progress on their smartphones or via a web portal or via SMS. The customer signup can be done via email, SMS, call, Smartphone Application or Online Portal/Website. The virtual queuing also reduce the workload of the staff which results in improved employee efficiency.

The virtual queue management systems support a lot of different methods to signup remotely. The most common methods are smartphone application and QR Code scan. The customer can log in to their smartphone application and then signup for the queue, or the customers can reach a branch and scan a QR Code which let them signup for the queue as well as also helps them getting access to the real-time live queue updates and status. Various types of notifications can be configured for the announcements and/or as a reminder for their turn. Virtual queuing can significantly reduce the wait time and automation also limits the resources required for customer flow management, which can save a lot of expenses. The system commissioning is fairly simpler and the ROI is excellent.

See More: 5 Features of Queue Management System

Online Appointment

The online appointment booking system is very common in the healthcare sectors. A lot many other industries are also utilizing the online appointment booking system. A queue management system can either be integrated with an existing online appointment booking or management system or an appointment booking module can also be provided packaged with the queue management system. The appointment booking system can be either provided by the smartphone application or by an online web portal. Mostly both methods are used. The customer have can access the appointment booking dashboard with or without logging in to the customer portal, or smartphone application or even via the website as well. The customer can choose a particular day and time of their choice, the system can provide them with the expected service delivery time, or the number of active queues at that particular time. A lot many other features can be provided too to further improve the customer experience.

The online appointment booking with queue management system not only helps reducing customer wait time and the service delivery time but it also reduces the workload of the staff and provides them with better control over the number of customer or visitors at any given point of time. The online appointment booking system also helps organizations to collect valuable data and other system stats even customer feedback too. This data is very helpful for business to take vital decisions and build up future strategies.

See More: Paperless Queue Management System – Dubai, UAE

Conclusion

These days not only in Dubai, UAE but all around the world, businesses are very concerned about their customer experience and customer journey. Especially in the competitive landscape, a proper queue management system can be a game-changer. The queue management system not only helps businesses in improving their customer experience and customer journey but also provides a vital business insight that can be utilized while making strategic decisions. Improved customer journey and customer experience results in better customer retention and increased sales. This ensures steady growth for the business. However, there are so many different types of queue management system and it is extremely important to understand which type is suitable for what kind of scenarios. Only a suitable queue management system can provide maximum efficiency and desired results.

There are basically two major classifications of the queue management systems, one is linear and the other is non-linear, the linear is first-come-first-served and all other types of the queue management system are considered to be non-linear. There are other types too which are based on the basis of service itself, whether the service requires a single counter, or multiple counters and so on. No matter whatever the scenario is a queue management system can be very helpful. We always suggest acquiring the services of a professional queue management system provider in Dubai, UAE such as RSI Concepts. We at RSI Concepts have helped hundreds of customers to achieve their business goals and objectives. Feel free to reach us out through our Contact Us page.

Check this out: Complete guide to Queue Management Systems in Dubai, UAE

BLOG OF RSI CONCEPTS

Tag: queue management system in bank

Importance of Display Devices in Queue Management System

Interactive Touch Screen Kiosk

Digital Signage Screens

Counter Plates

Digital Signs and Markers

Conclusion

What is Queue Management? Beginner’s Guide to Queuing Systems

How does a Queue Management System Work?

What are the Types or Classifications of Different Queuing Modes?

1. Single Phase Single Channel

2. Multi-Phase Single Channel

3. Single Phase Multi-Channel

4. Multi-Phase Multi-Channel

What are the Basic Components of a Queue Management System?

Queue Management System Hardware

Queue Management System Software

What are the Benefits of a Queue Management System?

Conclusion

What are the Different Types of Queue Management System?

Linear Queuing

Non-linear Queuing

Multi-Counter Queuing

Mobile Queuing

Virtual Queuing

Online Appointment

Conclusion