RSI Concept
Menu
Close
Call Now Send Enquiry Call Request

BLOG OF RSI CONCEPTS

world map

Tag: queue management dubai

10 Reasons to Choose RSI Queue Management System over Other Similar Products

10 Reasons to Choose RSI Queue Management System over Other Similar Products

Introduction to RSI Queue Management System

RSI Queue Management System is a highly advanced digital queuing system or customer flow management system. It allows the business and organizations to efficiently manage their customer and visitor and also optimize the operational cost. The queue management system significantly reduces the workload of the staff, automate various processes, and allows in-depth monitoring and performance tracking tools. Overall all these features not only improve customer experience and customer journey but it also reduces resource consumption which ultimately results in big cost reductions. Moreover, the peripherals and accessories made it even more effective and efficient for special purposes and scenarios. RSI queue management system also helps the organizations to effectively implement their policies and strategies in the branch to further improve customer satisfaction.

Here are some basic system components of the RSI Queue Management System:

  1. Token/Ticket Dispensing Interactive Kiosk Machine
  2. Digital Signage Screens
  3. Counter Displays (Small LED or LCD Screens)
  4. Audio Announcement System (Multi-lingual)
  5. Agent Dashboard
  6. Management Dashboard
  7. Server Side Application
  8. KPIs, Reporting, Statistical Data and Business Intelligence Collection
  9. Remote Control and Monitoring (Head Office or Branch Office or Any Remote Location)
  10. Smartphone Applications
  11. Integration with Online Appointment Booking Module
  12. Integration with other Corporate Tools (ERP, CRM, SAP, Oracle, Intranet, Customer Portal, etc)

Of course, there are so many other software and hardware accessories that can be added to our queue management system to further improve the effectiveness and usability of the system.

Why you should choose RSI Queue Management System?

Why you should choose RSI Queue Management System

Here are the features of the RSI Queue Management System that distinguishes it from other similar products and these are also important factors to consider while selecting a queuing solution for your organization:

1. Customized Solutions

 

Customized SolutionsOne of the biggest advantages of the RSI Queue Management System is that we offer completely customized solutions. We completely understand that one-fits-all is not always the best. So we offer customizable solutions. Our customer can get more flexibility in terms of technical and obviously commercial aspects of the project. The customization not only saves the cost but also maximizes the product’s efficiency. For example, a queue management solution for a Hospital might not completely fulfil the need for a retail store and vice versa.

Another big issue is with the size and structure of the facility which might require slightly different configurations for each customer. Another advantage of customization is the data collection, monitoring and KPIs (key performance indicator), obviously different organizations work on a different marketing strategy and structure, some things could be important for one organization and these very things could be useless or I would rather say “very less important” for another organization. The list goes on and on, there are so many minute details that are exclusive and unique for each customer and a customized solution can provide a solution for all.

2. Exceptional Customer Experience

Exceptional Customer ExperienceRSI queue management system provides an exceptional customer experience. The wait time is reduced, the service delivery time is improved and the queue and customer flow are well-organized. Above all, our queue management system significantly reduces the workload of the staff. Which can further improve the service quality. During the wait time, the digital signage playing multimedia content could be helpful in reducing the customer’s stress. Regular real-time updates on the status also help the customer in relaxing and reducing anxiety while waiting. The multi-lingual user interface is very helpful especially in a community like Dubai, where people from all over the world are residing and working.

The audio announcements and customer calls are also very helpful, because in the waiting area sometimes the customer/visitors could get engaged in their smartphones or other activities, which could prevent them from noticing their turn on the signage screen, the audio announcements can solve this problem. The automated customer journey management further reduces the wait time and improve customer experience.

3. Digital Signage System

Digital Signage SystemRSI queue management system has a built-in digital signage module, you can utilize this module to not only display the information of the queue and ticketing but can also play multimedia content. The module is a full-fledged digital signage content management tool. Having various screen settings and configurations. The digital signage or large screen used in the waiting areas are of great importance, as they are displaying the current queuing information. Hence the customers and visitors are always viewing them. So, having some adverts or multimedia content not only increase the interest of the customers but it will also provide a good marketing and communication channel.

Multi-media content and the large signage have a good impact on the waiting customers as waiting could be anxious and depressing and it can easily annoy your customers, but if you are playing some interesting content along with the queuing details that could help your customers to get engaged and busy hence the stress of the waiting can be reduced. This improves the customer experience a lot.

4. Automatic Customer Journey Management

Automatic Customer Journey ManagementRSI queue management system comes with a powerful admin control panel tool that enables branch management to implement queuing policies and protocols to further optimize the customer flow. Apart from that, there are a lot many automated tools that can help to improve the customer flow without putting any additional burden on the staff. For example:

  • Services that can be delivered by a single server or agent from a single counter
  • Services require multiple counter and servers to get a single service delivery
  • Dedicated counter and servers for specific services
  • Premium Counters, VIP Counters or Counter for Customer with Special Needs and/or Disability

The token dispensing interactive kiosk could become handy for this. While signing up for the queue the customer could choose an appropriate queue for their needs. This could be achieved by either an interactive dashboard with instructions which can explain to the customers about different queue and/or a staff member could help the customers to get signed-up only for their required queue. This not only automates the customer journey but also reduces the service delivery time.

Another great advantage of automatic customer journey controls is that they can automatically route the customers from one counter to another if a service delivery requires more than one counter. Our queue management system can automatically push or rely on the customer information to the next stop to prevent any delay in the service delivery. So, the customer doesn’t have to wait in multiple queues. These all features are specifically designed for different scenarios and can be implemented to improve the customer experience and customer journey from your branch/office.

5. Integration with Other Tools and Corporate Systems

Integration with Other Tools and Corporate SystemsOur Queue Management System also allows integration and data sourcing from other tools and corporate systems. This functionality is achieved using secure web services or APIs. Which enables two databases and systems to communicate with each other. There are tons of applications of system integration. For example, our queuing system can pull customer data from the CRM (customer relationship management system) or ERP or HR Management System or any other system. This data will help the agents and servers to recognize the customers instantly and it will also shorten the service delivery time by saving the time of doing manual data entry. The integration not only allows to fetch data from a third-party system but also allows to push data and updates to any other system via APIs.

6. Reporting, Data Analytics & Remote Monitoring

Reporting, Data Analytics & Remote MonitoringOur queue management system provides a comprehensive reporting module along with an option to summary reports and executive reports. The reporting module is completely customizable. The reporting module utilizes a smart analytical and statistical tool to analyze the data. This makes our queue management system able to provide simplified reports with actionable results. The management can also measure KPIs (key performance indicator) using an in-built reporting module. The reporting module also provides site-wise and agent/counter-wise reporting as well. The reporting module also allows the management to set alerts on certain thresholds and pivot points.

Another remarkable feature of our queue management system is its capability of remote monitoring and remote management. Businesses and organizations can see a real-time status report and updates from the head-office. The head office can view live coverage of all the queuing activities on any branch. Above all, the policies and settings can easily be pushed to the branches and remote offices from the head-office from the control panel.

7. Online Appointment Booking

Online Appointment BookingOnline appointment booking can really make a difference. The customers can choose the time and date of their convenience and get themselves signed-up for that particular timetable. Which will significantly reduce the wait time. The customer experience can be improved and the work-load of the staff can be reduced. Online Appointment booking also allows the customers to have freedom of reaching to the branch or office at their specified time only, there is no need of waiting in long queues any more as the customer is already notified about the time of their turn.

8. Smartphone Applications Integration

Smartphone Applications IntegrationAs smartphones have become an essential part of our daily life. Not only that the internet usage and web surfing from smartphones and devices have already surpassed conventional computers. Which increased the importance of having an interaction at the smartphones with your clients. Allowing your clients to sign-up for the queues from their smartphones can improve the customer journey and customer experience. The remote sign-up process also allows them to sign-up for the queue from the comfort of their home or office. The smartphone applications provide real-time status reports, updates and notifications to further reduce the wait time at the branch. The customer can arrive at the exact time of their turn and can easily get the service done without any wait time.

9. Customer Feedback System Integration

Customer Feedback System IntegrationCustomer Feedbacks are extremely important for businesses and organizations. For example, you have recently installed a new customer flow management system, you have trained your staff well, and you are providing all facilities that are possible just to increase the customer satisfaction and hoping your customers will retain and you will witness steady growth, but after some months you find out that the results are not meeting your expectations. Now, you have to reevaluate and reassess everything, which is a time-consuming task, and even if you somehow managed to do detailed analysis and studies of your service delivery mechanisms and customer journey, you are still uncertain of a few things and your final conclusion is always based on some assumptions and speculations. Well, a customer feedback system will eliminate all those uncertainties and will provide you with great insight into your business. It will provide you with a chance to directly communicate with your customers and you can ask almost everyone one of them about their opinion and suggestions. Our queue management system provides a very simple yet powerful customer feedback collection tool. Which can help the businesses and organizations to rectify certain issues which could be impacting customer journey, experience and the business growth itself.

See More: Queue Management System Problems and Solutions in Dubai

10. Cost-Effective Queuing Solution

Cost-Effective Queuing SolutionRSI Queue Management System is a very cost-effective queuing solution. The capabilities of providing a customized solution enable us to deliver very efficient customer flow management systems at a comparatively lower cost. The initial cost is the major expense, the overall system software and hardware are designed to last long. There are no hidden fees and subscriptions. The system can be expanded easily. The implementation is fairly simple. The server-side application or the backend can easily be deployed to cloud-based hosting or on-premises data centres. There is no restriction or limit from our side. The complete hardware setup is very cost-effective. Both the software and the hardware comes with a warranty. The system updates and upgrades or customization and after-sales support are available for all customers.  These traits make it the best ROI for your needs. The hardware and software both are capable of upgrades and updates at a very low cost. Which makes it a long-term investment. The customization and integration allow us to eliminate a variety of other intermediary applications which also save a lot of commissioning and operational cost.

See More: The Leading Queue Management System Provider in UAE

Conclusion

Having an efficient digital queue management system could heavily impact your business. How you are treating your customers will determine your path to success or failure. As getting new customers are important for steady growth, retaining the existing customers is also equally important. When your customers are visiting your branch or office, they are expecting to be treated well. The only thing that could annoy your customer the most is long and mismanaged queues and long wait time. This will not only annoy your customers but it will also put more pressure on your staff. A good queuing system can help you solve both problems. The monitoring tools, customer feedback, reporting, automation and customization ensures you get a great solution that is specifically designed to solve your problems. In this blog, we have listed 10 reasons to choose RSI Queue Management System which all are also a very important factor to consider while choosing any queue management system.

At RSI Concepts we are always eager to provide the best solutions to our customers to help and support them in achieving their business goals. If you want to discuss your needs with us, feel free to reach us out from the comment box below, or contact us from our Contact Us page or call us directly.

Check this out: Queue System working in Government Departments

6 Benefits of using Queuing System in Hospitals

Hospitals, Clinics and Healthcare facilities have to manage the customer flow or to be precise patient flow with great care and caution. No matter if you are using a queuing system or not managing a patient flow is a great deal. As there are different departments, sectors and segments of patients depending upon their medical condition, emergency state or needs. Unnecessary delay can seriously annoy the patients and could potentially cause issues with their health too. In hospitals, clinics and healthcare industry maintaining a great user experience is very important. As the patients are already stressed out or worried and sometimes they came with their family or friends, who could also be anxious to get the treatment or examination done as quickly as possible. Everyone comes in hurry and wants to get everything done immediately, so streamlining the patient flow and management of the queue is very critical in inpatient experience and patient satisfaction.

6-Benefits-of-using-Queuing-System-in-Hospitals

That is not all, the hospitals should also have to reduce the service delivery time, as some services could take multiple steps, for example, first an appointment with the dentist, then the X-Ray photography, then again examination by the doctor and then prescription or the treatment. The patients expect this all to be done in a single day or even in a few hours. Not only for the dentist, but for all other departments, the patients behave almost the same, so the hospitals should have to come up with a strategy to reduce the wait time, manage the doctors, staff, labs and other resources with efficiency and complete the service in a way that the patient left the facility with a happy face.

This is where a professionally designed queue management system (QMS) or queuing system could help the hospitals, clinics and other sectors of the healthcare industry. Our queuing system can control the patient flow, automatically route them, reduce the wait time, reduce the workload on the staff and improve the service delivery efficiency and reduction in the workload of the hospital management as well. This all results in a great customer experience or in our case patient experience.

See More : 3 dimensions of Queue Management System for Hospitals

Here are the 6 benefits of using a queuing system in hospitals:

1. Efficient Patient Flow Management

Efficient-Patient-Flow-Management

Our queuing system specifically designed for hospitals, clinics, laboratories, testing facilities, health care facilities and pharmacies allow the staff and the management to effectively manage patient flow. This will significantly reduce the patient wait time and improve service delivery. Different patients come with different needs and require different treatments, hence should be queued for different counters or departments, our queuing system will automatically manage them as per their needs. The queue management system (QMS) for hospitals will allow the management to easily implement their patients handling policies and rules, and will automatically follow those rules to manage the patient flow.

See More: Queue Management System Integrated with Appointment Management System

2. Automatic Patient Routing Protocols

Automatic-Patient-Routing-Protocols

Our queuing system for hospitals is tailor-made to serve the special needs of hospitals and other healthcare facilities. The system allows the management to configure and create protocols for different routes and then will automatically route those patients accordingly. This significantly reduces the wait time and service delivery time. Each patient can be automatically routed towards their respective counters, departments, facilities and doctors. Otherwise the patients will have to wait in a single queue which usually works on first come first serve bases, and the patients will have to wait in a long queue before getting routed to their required section or department. This improves the patients experience a lot and help the management to provide a relaxing and comforting environment for the patients and their attendants.

See More: How Queue Management System Helps to Provide Better Customer Service

3. Remote Sign-up, Smartphone Application and Patient Feedback

Remote-Sign-up,-Smartphone-Application-and-Patient-Feedback

Remote sign-up enables you to provide your patients with a facility to sign-up for the queue even before physically appearing at the hospital. This functionality could be achieved by multiple methods, it depends upon your policies and strategies. The patients can remotely sign-up for the queue either by smartphone applications, by email, by a phone call or by SMS. The most popular methods are by a smartphone application and phone call. This significantly reduces the patient wait time and also the service delivery time. Which further enhances the patient experience and allow more flexibility in the patient journey management. The smartphone application for our queuing system is also capable of providing real-time updates and other features that can help both the patient and the staff as well.

See More: 5 Paramount Needs of Queue Management System for Schools and Colleges

4. Integration with Online Appointment Booking Module and other Corporate Systems

Integration-with-Online-Appointment-Booking-Module-and-other-Corporate-Systems

This is another great feature of our queuing system for hospitals. This enables our queue management system (QMS) to integrate with an online appointment booking module, which could virtually eliminate any wait time at the premises of the hospital. The patients can arrive at the exact time and get their examination or treatment done immediately. A web-based portal can be provided for the patients to log in or sign-up for their next appointment or treatment at the time of their convenience and availability of the doctors or the labs or any other relevant resource. This prevents the crowd in the waiting areas and also provide an excellent experience to the patients. The patients don’t have to wait anymore, and the staff also don’t have to worry about managing too many patients in the waiting areas. Apart from the web-based portal, the same can be achieved by the smartphone application as well. Usually, hospitals are providing both platforms to their patients so the patients can choose the most convenient method.

Integration with other corporate tools such as ERPs, Intranet, HR Systems and other corporate tools can also be done in our queuing system for the hospitals. The integration is usually done via secure web services or APIs, and it allows our QMS to communicate and synchronize with other systems in real-time. For example, if a doctor went on leave for a day, so all his appointments would automatically get rescheduled, the patients will automatically get notified and the staff don’t have to worry about calling dozens of patients and informing them or rescheduling their appointments. There are so many other benefits and features that can easily be achieved by the integration with other tools and our queuing system for hospitals.

See More: The Leading Queue Management System Provider in UAE

5. Improved Patient Experience Ensures Good Business

Improved-Patient-Experience-Ensures-Good-Business

Reduction in wait time, automatic patient journey management, fast service delivery and great patient experience ensures a satisfied patient. A happy customer or patient means a good reputation. Especially in the healthcare industry where most of the time people consult with their family, friends and colleagues before selecting a medical facility for the treatment, the word of mouth could do wonders for your growth. The queuing system for hospitals, clinics, test facilities, vaccination centres, labs and pharmacies comes with a lot of many benefits, one of them is the automation, which significantly reduces the workload of the staff and also ensures satisfied and happy staff, which further brings positive effects on the service delivery and patient experience. The improved patient experience is a guarantee of a steady and long term business growth. The cost cut and efficient management results in great profitability.

See More: Can a Queue Management System Improve Customer Experience?

6. Great Business Insight, KPIs and Patient Feedback

Great-Business-Insight,-KPIs-and -Patient-Feedback

The digitalization is doing wonders, rather than managing the queue manually or semi-digital there are so many human interventions, which also results in delays, errors, issues and overall a poor patient experience and patient journey through your hospital. The queuing system ensures a great business insight with its powerful statistical and analytical software engine and KPIs (key performance indicators) monitoring. The data can be viewed and monitored in real-time as well as stored in the reporting module and tools. This data will help hospital management to better understand the performance of their service delivery strategy and mechanisms. This also enables the management to closely monitor staff performance. All those information can be channelled to multiple departments and can be viewed in multiple formats which can help the management in the decision making process and forming the future strategies.

The patient feedback can be collected through various means, mostly we recommend to implement multiple methods to collect as much feedback as possible. The first and most popular method is to place tablets, kiosks, or interactive screens inside the hospitals on various strategic points to encourage the patients to give their feedback or to opine on the service quality they are receiving. The second and very efficient method is to collect the patient feedback through online channels, such as surveys and happiness scales, shared in form of URLs, QR Codes, SMS, Emails, etc. The third and comparatively new method of taking patient feedback is the smartphone applications, and as the trends are changing in the market, the general public prefers to do most of the stuff through smartphones. It is convenient, easy, simple and less complex than other methods. The patient feedbacks and suggestions could help the management get a first-hand understanding of their patient’s problems and expectations. This could help the hospitals a lot in improving their services, service delivery methods and overall patient journey.

See More: Features of an efficient Queue Management System

Conclusion

The queuing system designed for hospitals, clinics, laboratories, test facilities, vaccination centres and other businesses in the healthcare industry can do wonders. It can significantly improve the patient experience and staff efficiency. This ensures, cost cut, good reputation, steady growth and great profitability. The queue management system allows the hospitals to reduce the patient wait time, the large screens in the waiting areas can be used effectively to ease the waiting time stress. The automated patient routing will significantly reduce the wait time and improve service delivery time. It will also help to reduce the workload on the staff. The Benefits of QMS for Hospital Administration are amazing.

Online sign-ups, appointments, integration with other corporate tools and systems, and other features help to improve the patient experience and satisfaction. Well, organized customer flow management and automation will reduce the workload of the staff and ensures staff satisfaction as well. Which eventually further enhances the patient journey and experience. The KPIs, reporting, statistical and analytical data helps management in decision making and for future strategies. The QMS will help both patients and hospitals. If you are operating in the healthcare sector and want to achieve your future goals, feel free to reach us out at our Contact Us page and we will soon get back to you. Or leave us a comment in the below comment box and we will revert back to you.

Check this out: How Queue Management System can benefit in shipping industry?

5 Challenges and Solutions of Queue Management System in Banks

As technology advances it is impacting people’s lifestyle and the banking sector as well. Time is very crucial in modern societies such as Dubai, UAE. No matter how people are managing their bank accounts and investments, one thing everyone agrees on is that the time is very crucial for success. The banking sector is always very flexible in adopting new technologies and trends. The banking sector has huge potential, so the vendors and manufacturers always invest more in research and development for the banking sector. This also led to advance technological solutions and high-tech products and services.

Queue-Management-System-in-Banks

 

The banking sector is investing heavily in communicating with its customers and the market. This is because, especially in Dubai, Sharjah, Abu Dhabi or other emirates of UAE and in fact the entire GCC, there are so many banks sharing a common market. Which results in a very competitive environment, the customer happiness and customer satisfaction have become the top priority for the banking sector and the customers do care a lot about their time. Here the saying “time is money” fits very well. Everyone wants to get everything done very quickly and no one likes to spend time in long waiting lines at eh branches. All other sectors of the market are in a race to improve the customer experience and journey, which also raise the customer’s expectations.

Here are the 5 major challenges in utilizing a queue management system in the banks and their solutions:

1. Crowded Waiting Areas

Crowded-Waiting-Areas

Crowded waiting areas are haunting each and every sector of the industry, but it can easily be avoided by implementing an efficient digital queue management system. When a crowd is gathered, it results in unrest, which could annoy your customers. The customers and visitors waiting in a crowd most often think about how much more time do they have to wait, upon getting no answer or unsatisfactory answer, they could easily get annoyed. This could result in customers switching to a different bank. This also causes a negative impression among the people and people always rate their experience with a particular business when talking to friends and family. So, this could also impact your reputation in the market.

How to Avoid Crowded Waiting Areas?

The queue management systems (QMS) or queuing systems also known as customer flow management systems can solve this problem very well. By main-streaming your visitor’s and customer’s flow, you can easily avoid the crowed formation in your waiting areas and lobbies. A managed customer flow also prevents the unorganized crowd in the branch. This also helps to improve the efficiency of the branch staff.

2. Customer’s Experience

Customer’s-Experience

The customer’s experience is considered to be the backbone of the service-based industry, especially if you are operating in a very competitive market such as Dubai, UAE. Where the living standards, lifestyle and expectations of the customers are way too higher than in any other part of the world. You must have to be the best in order to compete in the market. There are so many banks in the country, the financial sector is doing great, the people living here want to invest, and sometimes some people have bank accounts in multiple banks, which makes the switching process from one bank to another even easier. So, the bank should have to be highly proactive in improving the customer experience.

How to Improve Customer Experience with a Queue Management System?

The queue management system allows the management to effectively handle customer and visitor flow in the branch. This not only reduces the wait time but it also helps improving customer happiness. The queue management system can further enhance the customer experience by providing regular updates and information in the waiting area. Usually, large screens or digital signage are connected with the queue management system which displays the ticketing information along with the multimedia content. The multimedia content on the screens could help the customers to ease the waiting time. Furthermore, the queuing system can have multi-language compatibility which also enhances customer experience.

3. Wait Time

Wait-Time

Wait time is a very important factor in a customer’s experience. If your customers and visitors will have to wait long on regular bases whenever they are visiting your branch, eventually a point will come when they will start thinking to switch to another bank. Another very common mistake that banks usually make is to not showing the estimated time remaining for the turn. Think from a customer or visitors perspective, if you have no finite limit on the wait time, you will immediately start feeling the stress, it is human nature, the scientific studies suggest that if a customer or visitor waiting in the queue knows the estimated time to their turn, it will reduce their stress level to 30% to 50%. Which is a very huge number. This could help the banks a lot in improving their customer’s experience.

How to Reduce Wait Time?

The queue management systems are a very advance piece of technology. We can integrate a lot many other tools, systems, and accessories to further improve their efficiency. Especially in Dubai, UAE, where most people are having busy schedules, so no one likes to wait in the long queues. First thing, the queue management system should be able to automatically estimate the expected time remaining in the turn and print it on the ticket itself or keep showing it in the digital signage screens. This will ease the stress of the customers/visitors. Second thing is to allow the customers a way to remotely sign-up for the queue. This can be achieved with smartphone applications, QR codes, SMS, calls, and many other tools. The best approach is smartphone applications for both Android and Apple iOS. The smartphone apps, not only allow the users to sign-up remotely but are also capable of providing real-time updates on the customer flow and on-going queues. Push notifications and SMS makes it a lot easier to reduce the in-branch wait time of the customers/visitors.

4. Customer Journey

Customer-Journey

Customer journey is the key to success in the banking sector, and also in so many other service-based industries. The customer journey starts from having a need to avail a service and finishes at the service delivery to the customer. It is very important that banks design their customer journey carefully, so at the end of the journey, the customer leaves the branch happily. There are a lot many things that need to be taking into account, for example, how the customer will sign-up for the service, which will be signing-up for the queue, then comes the customer flow management, then the servers and the agents, and how convenient or how hard service is to get delivered to the customer could make or break your business. These things collectively form a customer journey.

How to Improve Customer Journey?

The customer journey can be improved by simply reducing the duration. Everything else comes in between. You should allow multiple sign-up methods, including remote-sign-up for the queue. This will significantly reduce the wait time. In the branch, the customer flow should be managed effectively. The waiting area should also provide some recreational activity, the best approach is to provide multimedia content on the queue management system’s digital signage and large screens. Include audio announcements in multiple languages which all of your customers can easily understand. In Dubai, UAE, Arabic, English and Urdu/Hindi will suffice. Your queue management system should be able to automatically route the customers to the less busy counters.

The queue management system should also be able to implement your branch policies, such as in banks, usually, multiple counters are used for multiple services. For example, 5 counters are used for a very popular service, and 2 for a less popular service. Let say your 5 counters are very busy and the other 2 are empty, then the queue management should route the customers to the other 2 counters as well to accommodate more customers in the busy hours. But during that the queue management system should be able to prioritize the customers for these 2 counters to be served on priority bases on these two counters. By introducing business counters, VIP counters and Priority Customers Counters, the bank can further enhance the customer journey.

5. Business Intelligence

Business-Intelligence

How business intelligence could help the banks to further optimize their customer journey and provide a satisfactory experience at the branch? Well, apparently this might not relate to the queue management systems as the banks have other tools and methods to gather business intelligence. But you might not know how effective and powerful a queue management system could be in gathering statistical usage data and business intelligence. The business intelligence will help you understand the effectiveness of your current policies and it will also help you measure customer happiness.

How to Collect Business Intelligence from a Queue Management System?

Queue Management Systems comes with a software tool, which automatically collects all the system usage stats and other valuable information such as how many customers have visited at any given point of time, the peak hours, the busiest day of the week/month, and a variety of KPIs or key performance indicators help the management to understand the customer experiences and customer journey. The queue management systems are also capable of measuring the performance of the agents and servers. You can easily extract detailed and corporate reports. Which could be a great help in taking strategic decisions for the future.

The advance queue management systems also provide the facility to integrate them with other tools, such as your CRM or your ERP, this is also a great feature to connect to the central information centre of your bank. Furthermore, feedback collecting tools such as happiness meters and surveys can also be added to the queue management system. You can utilize the queue management system’s mobile apps to conduct detailed surveys. Small tablet stands, or kiosks can be used to integrate happiness meter inside the branch which is also a great feature to collect the customer feedback. These features will provide very valuable business insight. Banks can use such data to further improve their products/services and customer journey to achieve maximum customer happiness.

Conclusion

These days, each and every bank has some sort of modern queuing solution implemented on each branch. All traditional customer flow management methods are obsolete now. The competition in the market is growing day by day. The innovation and technological advancements in other service-based industries in Dubai, UAE are also setting up new trends. The expectations of a customer from a bank are raising day by day, the customers and visitors expect from a bank to utilize the top-notch technology to facilitate them. This is why banks are continuously improving their service delivery methods and policies to attain maximum customer happiness.

A queue management system can help to solve many problems in the banks. Which will ultimately lead to improving the customer journey and customer experience. Customer happiness is the backbone of a business in any service-based industry. The queue management system can help banks to facilitate their customers and also provide a great business insight which helps the management in taking vital strategy-making decisions. The queue management systems can easily automate a lot many processes which will also reduce the stress from the serving staff and agents, which results in improved service delivery and less wait time at the branch.

It is always good to consult with a professional queue management system provider in Dubai, UAE such as RSI Concepts. We have served a lot many banks and government sector in Dubai, Sharjah, Abu Dhabi and the other Emirates of UAE. We can provide you with great advice and an excellent queue management solution to meet your specific needs. Feel free to approach us through our Contact Us page.

Check this out: 5 Tricks to Quickly Serve Customers Using Queuing System

Let's Talk?
Make an enquiry

Copyright © 2024 RSI Concepts, All rights reserved.

Terms of use Privacy Policy Cookie Policy