Hoteliers and real estate managers know that managing a property is no easy task. In order to keep the property up and running smoothly and efficiently, software plays a key role. This is where a good property software comes to the fore. A Property Management System Dubai should be well equipped to handle the guest journey in its entirety. In today’s digitally driven world, the importance of a PMS system cannot be overstated.
In recent times, the functions of a PMS have advanced dramatically in terms of both basic features of PMS and ease of use. We will take a look at 7 functions your property management system needs so that you can consider it as a features guide for a PMS before choosing the most suitable one for your hospitality or real estate business.
1. A simple, clean and functional interface
A PMS system is only as good as its user interface. No matter how many features of PMS are implemented into your system unless a person is able to easily navigate and use it effectively, the benefits of Property Management System Dubai will not positively impact the business. The PMS features must be easily operable by the staff, with availability across multiple devices (desktops, smartphones etc). The ability to set the preferred language is also a bonus.
2. Database should be on the cloud
When information from the Property Management System Dubai is stored in the cloud, data is never lost since it is stored remotely in a secure network of servers that can be accessed anywhere. This also eliminates the need to invest in large on-premise servers that will affect cost efficiency. This might be most underrated of the 7 functions your system needs.
3. Robust database
This is a subset of the previous feature. A good PMS Dubai should also act as a basic customer management system that stores the records and information of customers. The contact information of guests is a huge asset that underlines the importance of property management software. A good database also lets you store information like customer preferences so that you can tailor personalized services to returning guests, thereby improving customer retention rate and boost revenue.
4. Direct booking and reservation management
Direct booking is an extremely popular feature among customers these days. Online and offline distribution channels like agents may bring you more business, but they also have associated costs in terms of commission. If a customer visits your website, they almost certainly expect a direct booking feature and therefore it is important in this feature guide for a property management software. Proper reservation management ensures that the system can handle different sources like walk-ins, traditional agents and keep the records properly updated and segregated.
5. Point of sale integration
A smart point of sale system integration with PMS Dubai can save you a lot of hassle in tracking customer dues and modifying reservations on the go. This also contributes to seamless customer experience and better satisfaction.
6. Reporting & Analytics features
Out of the 7 functions your PMS needs, robust reporting and analytics is something that cannot be compromised on. Like any other line of business, hospitality or real estate also needs to have a detailed reporting feature to track operations and identify shortfalls. Since there are diverse different departments within the hospitality / real estate industry, your real estate management system should have built-in reporting capabilities. Since the PMS features already include core functionalities, reporting statistics can save a lot of manual work and adds to the importance of a PMS.
7. Scalability and integration with third-party software
One of the basic features of PMS Dubai is its ability to integrate easily with third-party software. Different businesses may have already implemented a multitude of third-party interfaces, so a good real estate management system should easily be able to integrate with them.
Scalability is also an important factor because as the business grows in size and business volume, the functions of a PMS should also be able to scale accordingly.
These are the features guide for a real estate management system. Choosing the right solution is more complex than it has been because the processes and nature of each business are unique. Your choice of a Property Management System Dubai should be based on the business goals and requirements while also ensuring that they include the 7 functions your property system needs.
Checkout: 10 impacts of Queue System with Customer Feedback System
