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Employee Evaluation and KPIs for Better Employee Performance

With the rise of technology, the customer expectations have increased, the market trends have been changed, and the competition is getting tougher day by day. Businesses need to be very productive in order to be able to survive in the current market landscape of UAE. An effective performance management is the solution to level up your game and out-perform your competition. Businesses operating in Dubai, Sharjah, Abu Dhabi and other parts of the country are well-aware of the competitiveness of the market and the skyrocketed demands of the customers.

That is why businesses are continuously seeking ways to optimize their internal processes, operations and workforce. Most of the large businesses, enterprises and organizations are using some kind of performance management process, to monitor and improve their performance. Whereas, small and medium sized businesses usually don’t focus much on this aspect. However, the performance management is equally important and effective for all types and sizes of businesses and organizations.

Employee Evaluation and KPIs for Better Employee Performance
Employee Evaluation and KPIs for Better Employee Performance

It is important for a business to understand where they need improvements and how they can leverage the true potential of their workforce to achieve the business goals. For any business employee turnover is a very challenging aspect of HR. Employee retention is connected to employee satisfaction. The employee satisfaction and employee retention is linked to employee engagements. If you are providing a highly engaging environment to your employees where they are given a productive organizational culture, your employee turnover will be less.

See Also: The Role of Performance Management in Employee Engagement

Not only that the employee satisfaction also results in higher customer satisfaction which translates to growth and profitability. When it comes to performance management the employee evaluation and KPIs are they key factors. A good performance management system must provide a comprehensive framework to evaluate employees and monitor their KPIs. In this blog we will discuss how employee evaluation and KPIs can help businesses improve their performance.

For any business employee turnover is a very challenging aspect of HR.
For any business employee turnover is a very challenging aspect of HR.

What is the difference between a KPI and a metric?

People often confuse a KPI and Metric, however, both are different. A KPI or key performance indicator is a high-level indicator which provide context about the business goal and it tells how these goals are related to different business functions. The metric is a low-level perspective and it is used to track activities and processes of different business functions. For example, a business wants to increase its customer satisfaction by 20%. That would be a KPI.

See Also: Employee Performance Management Process with PMS

In order to achieve that goal, different business functions such as customer service team, sales team, marketing, management and various other departments will have to improve their performance, each department or business functions’ metrics will be used to measure the impact of their activities and processes on the high-leave business goal. The best metric to measure customer satisfaction is the NPS or net promoter score, businesses can also use other metrics such as customer satisfaction index to understand their progress towards their goal.

What is the difference between a KPI and a metric?
What is the difference between a KPI and a metric?

How to set KPIs which are aligned with high-level business goals?

The most common mistake businesses made during their performance management campaign is not aligning their KPIs with their high-level business goals. Here are a few key points to consider while creating KPIs:

  1. Start by setting up or analyzing your business goals, for example, if you want to increase sales, or raise customer satisfaction, etc.
  2. Define what you will measure, for example, in case of customer satisfaction you can measure customer satisfaction index, and in case of sales you can measure the increase in sales.
  3. Once you know what you will measure, you have to understand how you can collect that data, for sales, it is easier you can just see how much sales you made, for customer satisfaction you can use NPS or customer happiness gauge, etc.
  4. In order to measure the performance you must have to be able to communicate and relate the KPI to the employees and managers. Your KPI should be able to engage the employees and it should be able to raise the morale and motivate them to put efforts towards achieving it.
  5. Adopting SMART framework is a great way to boost employee engagement. The SMART stands for Scalable, Measurable, Attainable, Realistic and Time-bound. Implementing SMART framework and defining the targets or target range is crucial.
  6. Make an action plan for if the KPI falls outside of the target range, and ensure your action plan is realistic and executable given the circumstances and available tools, workforce or skillsets in hand.
  7. Reviewing and analyzing the performance data is a continuous task, the KPIs should be monitored regularly and the data should be analyzed properly to extract meaningful insight from it.
  8. It is important to fine tune your KPIs over the time to ensure your KPIs deliver value to your business and will remain relevant to your business goals, industry benchmarks and competitive landscape.

If you will follow the above steps it would be much easier to set effective KPIs and if you have to redefine them or improve them you can also do easily with the above mentioned steps.

See Also: Characteristics of a Good Employee Appraisal System

How to set KPIs which are aligned with high-level business goals?
How to set KPIs which are aligned with high-level business goals?

How to collect employee performance data?

When we are measuring something it is usually a number, however, the human performance is not something which can entirely be measured on the bases of hard numbers. Although a good performance management system measures employee performance in quantifiable metrics but this is not as that simple as measuring the weight or height. Here are a few most effective methods of measuring the employee performance:

  • Rating Scales: Using the rating scales or graphical rating scales is one of the best way to measure employee performance in different performance areas. The graphical rating scales are usually sequential numbers such as 1 to 10 or 1 to 5. Usually the rating scales are used to measure the behavioral competencies, for technical competencies other tools are used.
  • Feedbacks: The feedbacks or 360O Feedback is one of the most commonly used and most effective method to collect employee performance data. The 360O Feedback includes taking feedback from supervisor/manager, peers, customers, suppliers, cross-team management, and any other stakeholder and then it is analyzed for common trends and similarities.
  • One-to-One: The one to one meetings are a great way to quickly evaluate the performance and identify the areas of improvement. A good performance management system also facilitate one-on-one meetings and provide intuitive features to document them. The one-on-one meetings and discussions can help bridging the communication gap between the managers and employees which is essential for improving the performance.
  • Management by Objectives: The Management by Objectives or MBO is a process where the employees and the managers define the objectives with mutual understanding. Thus the employees have a better understanding of what is to be expected from them and how the success would be measured. This is a great way to increase employee engagement and improve communication between employees and the managers.
  • Self-Evaluation: The employee self-evaluation is one of the best way to increase employee engagements and motivation. Often employees are more critical of their performance than the managers are. Which help managers to compare the employee’s self-evaluation with their evaluations. It help finding similarities and provide a better understanding of the employee performance, it also help managers to build good employee development and training programs.
  • Check-list Forms: A simple check-list form is a great way to quickly evaluate an employee. It could be used for both behavioral and technical competencies. It will help managers identify the employees with major deficiencies in important performance areas and help them improve training programs and also in forming high-performing teams.

There are several other ways and methods to collect employee performance data, however, the most important thing to understand is that the employee performance management requires continuous monitoring and tracking of the employee performance.

See Also: The Impact of Performance Management on Organizational Culture

How to collect employee performance data?
How to collect employee performance data?

Conclusion

No matter how high-tech or advanced your IT infrastructure, assembly line, production plant or customer service center it, one thing is essential and it is your employees who will be utilizing those technologies and resources to generate value. The value which will help you satisfy and retain your customers and help you build a good brand image. Markets in Dubai, Sharjah, and Abu Dhabi or in any other emirate of the UAE are very competitive, the customers tend to switch very quickly if a business fails to meet their needs or expectations.

In such a tough and competitive market landscape it is important to ensure you are utilizing your resources at their full potential whether it is human resource or non-human resource. That is why the performance management system is so crucial for a businesses of all types and sizes. The two core aspects of performance management are employee evaluation and KPIs. In this blog we have discussed what KPIs are and how businesses can utilize them to harvest the highest possible value form their resources.

If you want to learn more about the subject or if you want our help to implement a highly cost-effective and tailor-made performance management system for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

See Also: How to Develop Custom Performance Appraisal System in UAE?


Characteristics of a Good Employee Appraisal System

The employee appraisal is the most important aspect of performance management. Every business wants to increase its performance, with the limited resources in hand every business wants to generate more outcome with limited inputs. That is why business adopt various workforce optimization methods and implement performance management strategies to improve the outcome and minimize the operational cost. This can provide businesses with a great competitive advantage and help them grow and achieve its goals.

The employee appraisals are extremely important as it will help businesses identifying any areas of improvement by evaluating employee performance and measuring the effectiveness of the employee. The employee appraisal system is a great tool for workforce optimization and performance management it help businesses implement their performance management strategy and align employees with the mission of the business by leveraging the employee performance data and various techniques that are designed to evaluate employee performance.

Characteristics of a Good Employee Appraisal System
Characteristics of a Good Employee Appraisal System

What is Employee Appraisal System?

The employee appraisal system is a combination of tools, strategies and methodologies which are used to measure the employee performance against a pre-set goal, and employee appraisal help setting up the goals for future and provide guidance for employee development and training programs. The employee performance appraisal provides a framework for the mangers to identify the areas of improvement, highlight the causes of failure and success and from future performance strategy.

Businesses and organizations in Dubai, Sharjah, Abu Dhabi and everywhere in UAE are investing heavily in employee performance management solutions such as employee appraisal systems. We have witnessed this trend increasing since past five years. The actual reason of deploying an employee performance appraisal system is to unlock the true potential of the employees, enable them to perform at their best and achieve the highest organizational efficiency which drive growth and long term success.

See Also: The Future of Performance Appraisals: 6 Innovations and Changes [Quick Guide]

See Also: Why Organizations need Performance Appraisal System

What is Employee Appraisal System
What is Employee Appraisal System?

Here are the characteristics of a good employee appraisal system:

Employee Appraisal System: Objectives

For any employee performance management strategy the most important point is to clearly define and communicate the objectives to the employees. An employee performance appraisal system does the same. It help management clearly define objectives which aligns with the organizational high-level goals and objectives. The employee performance appraisal system provide specialized tools which help management create objectives that are well-defined, aligned with mission, easy-to-understand, achievable in timely manner, and can be communicated to the employees.

The employee can easily understand what success will look like, it help them understand what business/employer is expecting from them and what has to be done from their side to create valuable outcome. The employee appraisal system not only help making objectives quantifiable but also help managers to correlate the objectives with the employee’s skills, experience, capabilities, and resources they have along with a complete historic background of past performances which is a great way to set goals and expectations for future. The systematic approach and specialized tools of employee appraisal system increase the success rate.

See Also: Performance Appraisal System for the HR Department

See Also: 5 Challenges to face if Performance Appraisal is not customized as per Organization’s Policies

Employee Appraisal System: Objectives
Employee Appraisal System: Objectives

Employee Appraisal System: Reliability

The trust and fairness is the main driver of the performance, if the employees think that the appraisal process is not fair or if the think the employee appraisal system is not reliable they will lose morale which can kill the performance and productivity. The employee appraisal system ensures transparency and fairness in the process and help gaining employees’ trust. The reliability is the key component to introduce transparency and gain employees’ trust. The employee appraisal system is a digital tool which offer intuitive features and empower both employees and the managers.

It ensures that the performance metrics and data used for appraisal are valid, reliable and accurate. Usually the data is related to the employee’s progress toward the assigned goal, how much time it took them to accomplish the goal, and the status of the goal, all this data is stored in the system along with complete historic accomplishments of the questioned employee. The employee appraisal system can also provide contextual data which also help managers understand employees’ certain behavior and decisions they take during the performance cycle. Employees and managers trust the system when they have access to accurate and reliable data.

See Also: Modern Methods of Performance Appraisal

See Also: Employee Performance Appraisal System for Small Businesses

Employee Appraisal System: Reliability
Employee Appraisal System: Reliability

Employee Appraisal System: Standardization

Standardization is one of the most important characteristic of employee appraisal system. Obviously every business and organization is different from each other, even two businesses who operate in same domain, have same products and services and same targeted audience could have greatly different internal processes, procedures, strategies and methodologies. However, when it comes to employee appraisal the main difference occurs when the managers took two different employees to assess who belongs to a same employee set/class or category.

For example if the assessment is required for two computer programmers who work on Native Application Development within the team, the assessment process, methods and criteria should be exactly the same for both of them. In manual practices and traditional appraisal methods, the managers have too much influence on the process hence the personal bias or emotions can hamper the quality of the assessments made by the same manager. The employee appraisal system completely remove this from equation, it standardize the evaluation criteria, performance metrics.

Furthermore it provides a comprehensive framework which make employee fully aware of appraisal standards, process, and decisions hence everyone knows how their success is being evaluated. The standardization can greatly increase employee trust on the appraisal process.

See Also: Beginners’ Guide to Appraisal System

See Also: The Impact of Performance Management on Organizational Culture

Employee Appraisal System: Standardization
Employee Appraisal System: Standardization

Employee Appraisal System: Communication

The communication is the backbone of any performance optimization or workforce optimization campaign. For the employee appraisal the communication is most crucial component of the process. The employee appraisal system help businesses and organizations to enhance communication between the employees and managers using specialized tools and unconventional methods. The managers must communicate the goals, objectives, mission and vision and the criteria of appraisal to each and every individual employee. If the employee doesn’t know about the system or doesn’t have clear information about any process or step, they will lose trust form the appraisal process which can easily kill productivity.

The employee appraisal system help integrating employee feedback at various stages, especially in goal setting process. When the employee and managers have shared vision about a particular goal the employees tend to perform well and their motivations and morale raises. The employee appraisal system strengthen the communication between the managers and the employees with more frequent feedbacks, discussions and interactions which help identifying and rectifying problems that employee might be facing and also help managers to correct course in order to ensure success by the end of the appraisal cycle.

See Also: Employee Evaluation and KPIs for Better Employee Performance

Employee Appraisal System: Communication
Employee Appraisal System: Communication

Employee Appraisal System: Development

The employee development is most important aspect of any employee appraisal system. Businesses and organization always want to minimize the employee turnover rate. This is essential in order to develop a highly skilled and experienced workforce. But if your employee keep leaving the organization, then you must have to bear the additional training costs, onboarding costs, time wasted in integrating a new employee and obviously the delay in the work, sometimes when the employees from key position left they could hinder the performance of the entire team or department, especially in startups, SMEs and very specific businesses.

Every employee wants to grow, everyone wants to improve their professional skills and every single employee wants to learn new things which add value and increase their worth as an employee. However, most of the time the employees are confused about selecting a right career path and the managers too rely on guessing while selecting a career path for an employee or designing a personal development plan .However, the employee appraisal system provides in-depth understanding of the employee performance, their capabilities, skills and ability to grow.

That is why with the employee appraisal system managers can design more effective and attractive employee development plans which help them raise employee satisfaction and reduce the employee turnover.

See Also: The Role of Performance Management in Employee Engagement

Employee Appraisal System: Development
Employee Appraisal System: Development

Employee Appraisal System: Training

When it comes to training, businesses often focus on the employee training. However, the managers’ or evaluators’ training is also very important. The evaluator and managers who are conducting the appraisal should also be well-trained in principles and processes of the appraisal along with the employee appraisal system tools. The evaluators and managers should be trained and provided with sufficient knowledge which enable them to effectively design and conduct appraisals. Conducting appraisal interview is a very crucial part of employee appraisal process, the evaluator or manager must have proper training to be able to conduct those interviews. Apart from that the employee training is the core of the employee appraisal process.

Every business or organization have such employees who just need a little training or polishing in order to unlock their true potential. But the question is how to identify those employees and how to design the training programs for them. The employee appraisal system provide insight to employee behavior, it provide highly accurate employee performance data and provide a greater understanding of employee’s skills and capabilities which are essential to design effective training programs. Effective training will help businesses achieve higher productivity and it also help gaining employee trust and loyalty.

See Also: Appraisal Methods in Performance Management System

Employee Appraisal System: Training
Employee Appraisal System: Training

Conclusion

Performance management, workforce optimization, employee appraisals, training programs and various such activities are a part of any growing organization. Every business wants to generate as much outcome as possible with the limited resources and inputs. High performing teams and employees are a great asset of a business and can provide a much needed competitive advantage as well as help boosting performance, profitability and growth of the business. That is why businesses conduct employee performance appraisals. However, when it comes to employee appraisals, it is a very sophisticated and crucial process. That is why businesses in Dubai, Sharjah, Abu Dhabi and all around the UAE uses specialized tools such as employee appraisal system in order to make the appraisal process more effective and efficient.

The employee appraisal system helps setting and communicating goals and objectives, it improves communication, it increases transparency and help businesses gain employee trust and satisfaction. In this blog we have listed some key characteristics of employee appraisal system, if you want to learn more about the subject or if you want our help to design and implement and customized employee appraisal system for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

See Also: Employee Performance Management Process with PMS