BLOG OF RSI CONCEPTS

world map

Why Custom Performance Management System is more Effective?

In the fast-paced business landscape it is extremely important for a business to utilize its resources at fullest potential. Businesses operating in Dubai, Sharjah, Abu Dhabi and anywhere else in UAE are well aware of the fact that the markets in this country tend to change very quickly, the customer demands are also increasing endlessly. That is why businesses all around the UAE give a lot of attention to performance management system. The performance management is one of the primary task of the HR department and that is the reason HR leaders and businesses are ready to invest a lot in performance management systems and programs.

There is another strong reason for investing in performance management system which is the adaptation of agile processes and methods. When businesses adopt agility, a gap is formed naturally between the managers and the employees. Most of the time the business leaders and managers failed to implement proper people management practices which results in dissatisfaction and distrust among the employees and undermine their performance and productivity.

Why Custom Performance Management System is more Effective?
Why Custom Performance Management System is more Effective?

The modern day employees are also more concerned about their personal development and growth, they want more frequent feedback from their managers which help them improve their skills and productivity. There has been several surveys and studies all around the world which suggested more than 80% of the business leaders lost faith on the traditional performance management practices and annual appraisal processes. Almost similar percentage of employees also express their distrust on traditional performance management methods. Therefore a modern, digitalized and technology based performance management system is needed.

Basically a performance management system is a software tool, which can provide a continuous performance monitoring tools and analytical data and allow both managers and employees to access valuable performance management data in a very intuitive and interactive manner. Only a modern digital performance management system solution can fulfill the needs of the modern businesses. In this blog we will discuss why a custom performance management system is more effective for your business.

See Also: Customizing Performance Management Systems for Diverse Workforces

Only a modern digital performance management system solution can fulfill the needs of the modern businesses.
Only a modern digital performance management system solution can fulfill the needs of the modern businesses

What is the Difference between a COTS and Custom Performance Management System?

Before we discuss what is the difference between a custom and COTS performance management system it is important to understand that a performance management system is a software which is used to streamline and improve the performance management processes such as one-on-one meetings, acquiring feedback, appraisal, developing personal development and training programs and other such tasks. For any HR department it is their prime goal to retain and sustain a skilled workforce and ensure other business functions can get the required talent and skillset. The performance management system is built on a powerful analytical and statistical engine, along with smart algorithms and AI software tools which makes it more efficient, impactful and effective.

When it comes to acquire a new software tool there are two options, one is hiring a professional software development agency like RSI Concepts and have a tailor-made solution which matches 100% of your business needs. The second option is to quickly implement a cloud-based solution or acquire a ready-made performance management software. Both the ready-made and cloud-based solutions are COTS software, it means Commercial Off-the-shelf Software. The COTS are not designed for a single business or a specific set of users, in fact they are general purpose tools which are designed and available to a mass audience ranging from a few hundred to millions of users.

See Also: Choosing a Performance Management System A Buyer’s Guide

What is the Difference between a COTSand Custom Performance Management System?
What is the Difference between a COTS and Custom Performance Management System?

What made Custom Performance Management System Superior and a Better Match to your Needs?

Whenever a business needs a software solution and they decide to go with a commercial off-the-shelf software or COTS they usually seek to match as much of their needs as possible, on an average a good COTS solution will meet your 80% of needs. That means you will have to make compromise for the rest of the 20% of your needs. That is one of the major reason business prefer to have a tailor-made custom software solution because a custom software solution is capable of meeting 100% of your needs as it will be exclusively designed for your needs.

Another great advantage of a custom performance management system is that it can provide a great competitive advantage. Furthermore the custom performance management system is exclusively designed for your business, so you also hold the ownership rights for the product. This will free your business from vendor-dependency. Businesses can manage, customize and upgrade custom performance management system in-house as well as they can choose any vendor to do so, as the entire software tool and its resources such as source code, databases and integration tools are handed over to the business who will be using it.

See Also: Performance Management System: Best Practices

What made Custom Performance Management System Superior and a Better Match to your Needs?
What made Custom Performance Management System Superior and a Better Match to your Needs?

Here are some key advantages of choosing a custom performance management system over a COTS solution:

Custom Performance Management System: Effectively Implement Strategy

It is important to understand that the performance management is a very flexible concept. Every business has a unique organizational culture so does the strategy to implement different performance methods. It is due to the preference which every business have different from the other. These preferences are based on the business goals, strategic objectives and their desire to improve certain aspects of the performance. For example, some businesses might prioritize the technical competencies and some might want to focus on behavioral competencies and so on.

See Also: The Role of Performance Management in Employee Engagement

Along with that for a different set of employees the KPIs are different the desired outcome is different, hence the strategy and focused performance aspects would be different. Furthermore there are different performance management methods and every business would have different choice, on top of that most business leader prefer to use a combination of two or more methods to implement their own unique performance management strategy. That is the reason the commercial off-the-shelf software solutions can never fulfill all of your needs. Furthermore the COTS are built as per industry standards and offers more rigid framework.

However, a custom performance management system can offer you more control, flexibility, freedom and customization which enable you to effectively implement your own unique performance management strategy. You can utilize in-built templates and configurations wizards to setup your own customized KPIs, OKRs and performance metrics as per your needs. This allow you to laser focus on your prioritized aspects of the performance management which can greatly improve the impact and outcome.

See Also: The Risk of Poor Performance Management and How to identify it?

There are different performance management methods and every business would have different choice
There are different performance management methods and every business would have different choice

Custom Performance Management System: Easy Integration with Data and Third-party Systems

The entire performance management system depends on collecting, flow and analysis of the data. It is extremely important to understand that if data collection would be easier, the outcome would be more accurate. That is why most modern performance management systems have ability to automatically collect data. Businesses can manually upload data too or they can use dedicated dashboards to input the data but it is important that uploading data or integration and automated-data collection is as per the needs of the business. The IT infrastructure of any organization is a very complex eco-system, it develops gradually and evolve as per the needs and changes within the organization or due to the impact of external factors.

See Also: Performance Management Trends in the Digital Era

This means there would be a lot of different system some of which might be integrated already with the central information system. There could be a lot technology platforms and different vendors that a business is using to form their IT infrastructure. When a new software application is deployed in such environment the biggest challenge is integration and communication between different third-party systems and tools. Since the commercial off-the-shelf software are usually standardized tools, hence integration could be a big challenge, it could be very expensive and in some cases it could be impossible.

However, the customized performance management system is exclusively built for your needs, so all these problems are already accounted for. All these challenges can be dealt effectively and with convenience when you have full control over the structure of the software that you are building. That is why the customized performance management system are more effective in integrating with third-party tools and databases, which allow them to easily attain automation and built innovative features to minimize the effort and workload of the users. Even in case of manual uploads or dedicated dashboard to input data the customized performance management system is much more effective and far superior to any COTS solution in the market.

See Also: Which one is better Standalone VS Integrated Software?

Easy Integration with Data and Third-party Systems
Easy Integration with Data and Third-party Systems

Custom Performance Management System: Get Customized Features and UI

Similar to performance strategy implementation, the features of the performance management system also require customization if you want to align the system with your needs. The biggest problem with the commercial off-the-shelf performance management software is that they are built according to the industry standards and only follow standardized procedures and processes. Which is helpful but sometimes it could be a hurdle instead of support. The custom performance management system software is exclusively designed as per your requirements hence there is no such barrier or limitation. You can customize each and every feature, process, SOP, protocol and even the reporting formats and designs.

See Also: Linking Performance Management to Business Outcomes

For any performance management system the ultimate goal is to collect performance data, drive reports from the data and then take informed decisions to maximize the probability of the success. There is another most important aspect which is the user interface (UI). Most of the businesses doesn’t focus much on it, however, it is extremely important aspect of any software application. With the custom performance management system you can customize the GUI or UI as per your requirements, you can have your customized branding, and even functionalities can be customized and labeled as per your needs which can greatly enhance the efficiency and efficacy of the performance management system. The stock or off-the-shelf solutions doesn’t offer such customizations.

See Also: How to Customize Performance Management System

Get Customized Features and UI
Get Customized Features and UI

Custom Performance Management System: High Scalability and Easy Upgrade

Whenever businesses are acquiring any software solution, the scalability and ability to upgrade it in future are the two most important aspects to consider. The commercial off-the-shelf software comes with several restrictions and limitations. Similarly the commercial off-the-shelf performance management system could be easier and quicker to deploy but down the road it will pose more challenges. Furthermore these software are usually cloud-based and comes in different tiers and plans which are designed to target a specific size or industry. Hence if you need some features which are not available in your plan you might have to subscribe for additional plan, which will be more expensive and at the end of the day most of the features comes with expensive plan might not be useful for your business.

See Also: The Future of Performance Appraisals: 6 Innovations and Changes [Quick Guide]

The markets evolve very fast, the customer demands could change over the night, and business need to be very vigilant and responsive towards such changes, which is usually not possible with the commercial off-the-shelf solutions. Furthermore these applications take ages to develop and build new features, there are several challenges for the vendor to upgrade them. Businesses keep growing and after sometime scaling up these software would cost you a lot. The custom performance management system is completely free from all those limitations and restrictions. You can customize it whenever you want, you can scale it up or downsize it whenever you need and without paying even a single dime.

Furthermore you can also customize your custom performance management system to add new features or to make changes at a nominal cost unlike the COTS which incurs hefty fees and charges for such requirements.

See Also: 5 Challenges in implementing Performance Management System

High Scalability and Easy Upgrade
High Scalability and Easy Upgrade

Custom Performance Management System: Cost-effective and High ROI

When we compare the initial cost of the commercial off-the-shelf solutions and the customized software applications, the COTS apparently looks more cost-effective. However, that is not true at all. The COTS can be deployed quickly but won’t be able to fully match your 100% of the requirements, however, the custom performance management systems have higher initial cost but can fully aligned with your requirements and fulfill your 100% of the needs. In order to compare the cost we will have to look at the ROI over a longer period of the time. The stock or commercial off-the-shelf solutions have regular subscription charges which you will have to pay on monthly, quarterly or yearly bases as per your plan. You will have no control over the software vendor, the vendor will own the application and in some cases your data is also stored at vendor’s server which is not as that secure.

However, the custom performance management system is exclusively designed for your business, the vendor doesn’t have the ownership of the application, instead you will own the ownership rights of the software and you will also own all the software code, resources and the entire application which will be handed over to you. You can have full control over your custom performance management system, there is no vendor dependency, you can chose any vendor or even in-house team to maintain and upgrade your software. Your data will be hosted with you or at the server/cloud of your choice which offers better security. There will be no subscription fee or hidden charges, the customization will be very cost-efficient and if you calculate the ROI over an extended period of time the custom performance management system will cost you less than half of a reputed commercial off-the-shelf performance management system.

The custom performance management system have longer life-cycle which can be further extended by making few changes and iterations, but in case of COTS you might have to acquire a completely new software after a few years.

See Also: The Impact of Performance Management on Organizational Culture

Cost-effective and High ROI
Cost-effective and High ROI

Conclusion

Businesses operating in Dubai, Sharjah, Abu Dhabi or any other emirate of UAE knows that very well that the markets here are very competitive. The overall government policies and environment is very investor-friendly hence the competition will keep rising in future too. Furthermore the customer demands are also skyrocketing and the market is subjected to rapid changes. In such environment if a business want to maintain a steady growth it is extremely important for them to have a proactive performance management strategy.

The modern day employees need higher engagements and the business leaders also want more productive and effective tools to maximize the performance and productivity of their organization. That is why businesses deploy performance management systems which are mainly a dedicated software application designed to streamline the performance management processes and aid management in performing performance management tasks.

When it comes to acquire a performance management system software, businesses have two way, one is finding a suitable commercial off-the-shelf solution and quickly implement it and the other is slightly longer path, which is to develop a tailor-made and fully customized performance management system which is exclusively designed for the business by keeping in mind all the needs, requirements, and existing IT infrastructure.

In this blog we have discussed several aspects of performance management system and tried to highlight the aspects which make custom performance management system more superior, effective and impactful then its counterpart, the commercial off-the-shelf performance management software. If you want to learn more about the subject or if you want our help to develop an exclusive tailor-made custom performance management system for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

See Also: How to Develop Custom Performance Appraisal System in UAE?


Best Features of a Digital Queue Management System for Banks

Banks offer crucial financial services for individuals and businesses which are essential for our modern societies. If you are living in Dubai, Sharjah, Abu Dhabi or anywhere else in UAE, you must have visited a bank either for account opening or for business purposes. If you recall your last interaction with a bank, how was your experience at the branch? I am sure it was not as pleasing as it should be. The biggest problems at banks is the large customer influx, a customer might have to wait for 30 to 45 minutes for a service which can be delivered in 5 minutes.

Obviously your appointment at bank is not something which you should expect to be enjoyable or entertaining but at least it should be comfortable, convenient and friction-less. This means that there are still some flaws and problems with the banking sector which are impacting customer experience. The average wait time for a typical bank service is around 20 minutes or in some cases even more than that, which cause stress and frustration. A digital queue management system solve all those problems and it also helps improving customer experience.

Best Features of a Digital Queue Management System for Banks
Best Features of a Digital Queue Management System for Banks

What is a Digital Queue Management System?

A queue management system is a combination of tools and strategy to improve customer flow and maximize the performance of the customer service centers. The early form of queue management systems was first-come-first-serve based waiting line. Then businesses started sorting them in multiple waiting lines. Later on technology is introduced to the queuing systems. The digital queue management system is the latest form of customer flow management systems.

A digital queue management system also consists of some digital tools (software and hardware) and a queuing strategy which help banks to significantly improve the customer experience, maximize their branch productivity and profitability and it also help improving staff performance. A digital queue management system also help businesses meet the ever-increasing customer expectations and it also collects valuable business intelligence data which is very helpful for businesses.

See Also: What are the Different Types of Queue Management System?

See Also: Paperless Queue Management System

What is a Digital Queue Management System?
What is a Digital Queue Management System?

Here are the key features of a digital queue management system for a bank:

Digital Queue Management System: Reduction in Customer Wait Time

Customer wait time is one of the major cause of customer dissatisfaction. A digital queue management system is a very capable tool which can greatly reduce customer wait time and it also help improving customers’ waiting experience. Customers can sign-in using multiple methods which makes it very easy and convenience. Once customers are singed-in they are issued a ticket number which is their position in the queue. The customers are allowed to wait freely either in the waiting areas or even outside of the bank premises. The queue management system can also communicate with customers using SMS or WhatsApp or any other channel.

It sends them live queuing information, alerts and notifications which prevent customers from missing out their turn in the queue. Furthermore the digital queue management system also have a digital signage screen, usually more than one screens are placed on strategic locations to ensure every customers can easily view information on these screens. Along with queuing information, multimedia content can also be played which help diverting customer’s focus form waiting time. The frequent audio announcements also keep customer engaged and reduce the stress of waiting.

See Also: How Queue Management System can Boost Productivity and Profitability?

Digital Queue Management System: Reduction in Customer Wait Time
Digital Queue Management System: Reduction in Customer Wait Time

Digital Queue Management System: Customer Journey Transformation

A digital queue management system has an AI (artificial intelligence) based very powerful software engine which make it more effective and efficient. A digital queue management system is a customer journey transformation tool. It can enhance customer’s entire visit even from pre-arrival to post-service activities, a digital queue management system effectively improves the entire customer journey. Furthermore a digital queue management system is capable of collecting customer behavioral, statistical and performance data which enables it to take instant decisions on the bases of real-time queuing situation.

A typical bank have multiple services which they are offering at their branches, some service counters are exclusive for certain services some are for general services and furthermore there are also customer classifications and priority levels that the bank has to accommodate. It means that the bank has a very complex queuing strategy. A digital queue management system not only help banks implement their strategy but it also improving it. It can automatically route customers to the right service counter and as per their priority level or any other parameter that is applicable it manages the entire customer journey and ensure maximum efficiency, smooth customer flow and less wait time.

See Also: What are basic features of Queuing System?

Digital Queue Management System: Customer Journey Transformation
Digital Queue Management System: Customer Journey Transformation

Digital Queue Management System: Boost Branch Efficiency

A digital queue management system is not just designed to reduce the customer wait time. It is a very powerful tool which can help improving several processes and have huge impact on the overall efficiency and performance of the entire bank branch. The digital queue management system automates several processes and customer journey steps. For example, the customer sing-in is completely automated, customers can utilize the interactive kiosk to sign-in and get the token number or they can utilize any supported virtual channel to sign-in and get a digital token or e-ticket. Furthermore everyone is served only at their turn, there is no chance of staff giving importance to any customer, this not only help improving the customer flow but it also help gaining customer trust.

Furthermore there are no disputes, line jumping or any such problem that is associated with manual queuing. This means that the customer flow is entirely managed by the queue management system and the staff doesn’t have to involve at any stage. This not only speed up everything but it also help reducing the employees’ workload. When the staff works under balanced workload they tend to perform well and deliver high-quality service which improve branch performance. The employee have more time to focus on their primary tasks and they don’t have to worry about queuing problems which save a lot of time and also help reducing the service delivery time and resultantly customer wait time. All these improvements help boosting branch efficiency, employee performance, reduce human resource cost and ensure satisfactory service delivery.

See Also: 7 Features of Queue Management Software

See Also: How to Set Up SMS based Queue Management System?

Digital Queue Management System: Boost Branch Efficiency
Digital Queue Management System: Boost Branch Efficiency

Digital Queue Management System: Collects Business Intelligence Data

A digital queue management system is capable of collecting highly valuable business intelligence data from each and every customer touch point throughout the customer journey. Since the entire customer interaction digitally managed, collecting statistical data is much easier. For example, the queue management system can provide comprehensive insight to the customer flow such as which services most customer are choosing, what is average customer wait time, what is average service time and which employee is performing better and at which stage the customers are waiting longer than expected, etc.

A digital queue management system is also capable of collecting customers’ behavioral data and compile it in form of easy-to-understand reports which help management understand customer behavior trend, performance trends, footfall trends and many more useful insights. A digital queue management system can collects a wealth of business intelligence data which can be very useful in decision making processes and help management evaluate their queuing strategy, customer journey and various other processes that can directly impact the customer experience. Furthermore a digital queue management system can also facilitate customer feedback collection and help banks collecting valuable customer feedback.

See Also: Importance of Queue Management System for Government and Public Offices

See Also: How to Implement a Queue Management System at an Airport?

Digital Queue Management System: Collects Business Intelligence Data
Digital Queue Management System: Collects Business Intelligence Data

Conclusion

Banks offer most important financial services which are integral for our society and businesses to work. Whether you visit a bank in individual capacity or for your business, visit to a bank is inevitable. Banks also know that very well, hence they are always investing in innovative solutions and technologies to ensure their customers and visitors have an excellent customer experience. The overall UAE market in general is very dynamic, vibrant and versatile, for customers there are so many options to choose from. This is what makes customer satisfaction crucial for banks. If a bank wants to obtain customer loyalty then they must have to level up their game at customer experience and customer service.

A digital queue management system is a perfect companion for banks who want to improve their customer experience. It help banks automate several customer journey processes and improve employees’ performance without compromising the customer satisfaction. In fact queue management systems are known for delivering highest customer satisfaction in all customer-facing environments. In this blog we discussed what a queue management system is and what features it offer which can help banks achieve maximum productivity, performance and customer satisfaction.

If you want to learn more about the subject or if you want our help to transform your bank branch with our customized queue management system solution, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

See Also: Queue Management System for Trucks and Logistic Centers

See Also: Queue Management System Problems and Solutions in Dubai, UAE


Characteristics of a Good Employee Appraisal System

The employee appraisal is the most important aspect of performance management. Every business wants to increase its performance, with the limited resources in hand every business wants to generate more outcome with limited inputs. That is why business adopt various workforce optimization methods and implement performance management strategies to improve the outcome and minimize the operational cost. This can provide businesses with a great competitive advantage and help them grow and achieve its goals.

The employee appraisals are extremely important as it will help businesses identifying any areas of improvement by evaluating employee performance and measuring the effectiveness of the employee. The employee appraisal system is a great tool for workforce optimization and performance management it help businesses implement their performance management strategy and align employees with the mission of the business by leveraging the employee performance data and various techniques that are designed to evaluate employee performance.

Characteristics of a Good Employee Appraisal System
Characteristics of a Good Employee Appraisal System

What is Employee Appraisal System?

The employee appraisal system is a combination of tools, strategies and methodologies which are used to measure the employee performance against a pre-set goal, and employee appraisal help setting up the goals for future and provide guidance for employee development and training programs. The employee performance appraisal provides a framework for the mangers to identify the areas of improvement, highlight the causes of failure and success and from future performance strategy.

Businesses and organizations in Dubai, Sharjah, Abu Dhabi and everywhere in UAE are investing heavily in employee performance management solutions such as employee appraisal systems. We have witnessed this trend increasing since past five years. The actual reason of deploying an employee performance appraisal system is to unlock the true potential of the employees, enable them to perform at their best and achieve the highest organizational efficiency which drive growth and long term success.

See Also: The Future of Performance Appraisals: 6 Innovations and Changes [Quick Guide]

See Also: Why Organizations need Performance Appraisal System

What is Employee Appraisal System
What is Employee Appraisal System?

Here are the characteristics of a good employee appraisal system:

Employee Appraisal System: Objectives

For any employee performance management strategy the most important point is to clearly define and communicate the objectives to the employees. An employee performance appraisal system does the same. It help management clearly define objectives which aligns with the organizational high-level goals and objectives. The employee performance appraisal system provide specialized tools which help management create objectives that are well-defined, aligned with mission, easy-to-understand, achievable in timely manner, and can be communicated to the employees.

The employee can easily understand what success will look like, it help them understand what business/employer is expecting from them and what has to be done from their side to create valuable outcome. The employee appraisal system not only help making objectives quantifiable but also help managers to correlate the objectives with the employee’s skills, experience, capabilities, and resources they have along with a complete historic background of past performances which is a great way to set goals and expectations for future. The systematic approach and specialized tools of employee appraisal system increase the success rate.

See Also: Performance Appraisal System for the HR Department

See Also: 5 Challenges to face if Performance Appraisal is not customized as per Organization’s Policies

Employee Appraisal System: Objectives
Employee Appraisal System: Objectives

Employee Appraisal System: Reliability

The trust and fairness is the main driver of the performance, if the employees think that the appraisal process is not fair or if the think the employee appraisal system is not reliable they will lose morale which can kill the performance and productivity. The employee appraisal system ensures transparency and fairness in the process and help gaining employees’ trust. The reliability is the key component to introduce transparency and gain employees’ trust. The employee appraisal system is a digital tool which offer intuitive features and empower both employees and the managers.

It ensures that the performance metrics and data used for appraisal are valid, reliable and accurate. Usually the data is related to the employee’s progress toward the assigned goal, how much time it took them to accomplish the goal, and the status of the goal, all this data is stored in the system along with complete historic accomplishments of the questioned employee. The employee appraisal system can also provide contextual data which also help managers understand employees’ certain behavior and decisions they take during the performance cycle. Employees and managers trust the system when they have access to accurate and reliable data.

See Also: Modern Methods of Performance Appraisal

See Also: Employee Performance Appraisal System for Small Businesses

Employee Appraisal System: Reliability
Employee Appraisal System: Reliability

Employee Appraisal System: Standardization

Standardization is one of the most important characteristic of employee appraisal system. Obviously every business and organization is different from each other, even two businesses who operate in same domain, have same products and services and same targeted audience could have greatly different internal processes, procedures, strategies and methodologies. However, when it comes to employee appraisal the main difference occurs when the managers took two different employees to assess who belongs to a same employee set/class or category.

For example if the assessment is required for two computer programmers who work on Native Application Development within the team, the assessment process, methods and criteria should be exactly the same for both of them. In manual practices and traditional appraisal methods, the managers have too much influence on the process hence the personal bias or emotions can hamper the quality of the assessments made by the same manager. The employee appraisal system completely remove this from equation, it standardize the evaluation criteria, performance metrics.

Furthermore it provides a comprehensive framework which make employee fully aware of appraisal standards, process, and decisions hence everyone knows how their success is being evaluated. The standardization can greatly increase employee trust on the appraisal process.

See Also: Beginners’ Guide to Appraisal System

See Also: The Impact of Performance Management on Organizational Culture

Employee Appraisal System: Standardization
Employee Appraisal System: Standardization

Employee Appraisal System: Communication

The communication is the backbone of any performance optimization or workforce optimization campaign. For the employee appraisal the communication is most crucial component of the process. The employee appraisal system help businesses and organizations to enhance communication between the employees and managers using specialized tools and unconventional methods. The managers must communicate the goals, objectives, mission and vision and the criteria of appraisal to each and every individual employee. If the employee doesn’t know about the system or doesn’t have clear information about any process or step, they will lose trust form the appraisal process which can easily kill productivity.

The employee appraisal system help integrating employee feedback at various stages, especially in goal setting process. When the employee and managers have shared vision about a particular goal the employees tend to perform well and their motivations and morale raises. The employee appraisal system strengthen the communication between the managers and the employees with more frequent feedbacks, discussions and interactions which help identifying and rectifying problems that employee might be facing and also help managers to correct course in order to ensure success by the end of the appraisal cycle.

See Also: Employee Evaluation and KPIs for Better Employee Performance

Employee Appraisal System: Communication
Employee Appraisal System: Communication

Employee Appraisal System: Development

The employee development is most important aspect of any employee appraisal system. Businesses and organization always want to minimize the employee turnover rate. This is essential in order to develop a highly skilled and experienced workforce. But if your employee keep leaving the organization, then you must have to bear the additional training costs, onboarding costs, time wasted in integrating a new employee and obviously the delay in the work, sometimes when the employees from key position left they could hinder the performance of the entire team or department, especially in startups, SMEs and very specific businesses.

Every employee wants to grow, everyone wants to improve their professional skills and every single employee wants to learn new things which add value and increase their worth as an employee. However, most of the time the employees are confused about selecting a right career path and the managers too rely on guessing while selecting a career path for an employee or designing a personal development plan .However, the employee appraisal system provides in-depth understanding of the employee performance, their capabilities, skills and ability to grow.

That is why with the employee appraisal system managers can design more effective and attractive employee development plans which help them raise employee satisfaction and reduce the employee turnover.

See Also: The Role of Performance Management in Employee Engagement

Employee Appraisal System: Development
Employee Appraisal System: Development

Employee Appraisal System: Training

When it comes to training, businesses often focus on the employee training. However, the managers’ or evaluators’ training is also very important. The evaluator and managers who are conducting the appraisal should also be well-trained in principles and processes of the appraisal along with the employee appraisal system tools. The evaluators and managers should be trained and provided with sufficient knowledge which enable them to effectively design and conduct appraisals. Conducting appraisal interview is a very crucial part of employee appraisal process, the evaluator or manager must have proper training to be able to conduct those interviews. Apart from that the employee training is the core of the employee appraisal process.

Every business or organization have such employees who just need a little training or polishing in order to unlock their true potential. But the question is how to identify those employees and how to design the training programs for them. The employee appraisal system provide insight to employee behavior, it provide highly accurate employee performance data and provide a greater understanding of employee’s skills and capabilities which are essential to design effective training programs. Effective training will help businesses achieve higher productivity and it also help gaining employee trust and loyalty.

See Also: Appraisal Methods in Performance Management System

Employee Appraisal System: Training
Employee Appraisal System: Training

Conclusion

Performance management, workforce optimization, employee appraisals, training programs and various such activities are a part of any growing organization. Every business wants to generate as much outcome as possible with the limited resources and inputs. High performing teams and employees are a great asset of a business and can provide a much needed competitive advantage as well as help boosting performance, profitability and growth of the business. That is why businesses conduct employee performance appraisals. However, when it comes to employee appraisals, it is a very sophisticated and crucial process. That is why businesses in Dubai, Sharjah, Abu Dhabi and all around the UAE uses specialized tools such as employee appraisal system in order to make the appraisal process more effective and efficient.

The employee appraisal system helps setting and communicating goals and objectives, it improves communication, it increases transparency and help businesses gain employee trust and satisfaction. In this blog we have listed some key characteristics of employee appraisal system, if you want to learn more about the subject or if you want our help to design and implement and customized employee appraisal system for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

See Also: Employee Performance Management Process with PMS


Custom Software Development Progressive Web Apps – Beginner’s Guide

The technology is transforming our lives, whether it is personal or work, the technology is integrated to everything. For example, the laptop or smartphone you are using right now to read this article is a technology. The software is the epicenter of all modern days’ technologies, whether it is for personal use or for business use. There are two types of software, commercial off-the-shelf software (COTS) and custom software development. Businesses in Dubai, Sharjah, Abu Dhabi, or any other part of UAE knows the importance of technology and digital solutions, this is the reason why businesses are investing big time in technological solutions and resources.

When it comes to software there are two major types, some of the software are installed locally and some are online, for example, you install Microsoft Office in your computer, and you use your ERP or Intranet system via online with help of a web browser. We have also witnessed huge increase in the use of internet over the past decade, and according to studies there are 6.8 Billion people around the globe who have access to the internet and out of that 4.32 Billion people are preferring to use their smartphones to accessing the internet. Those figures are staggering, and that is what compelled businesses to focus on the mobile technologies and solutions even more.

See Also: Software vs Web Development – what is the difference?

See Also: Why Off-the-Shelf Solutions Fall Short: Advantages of Custom Software Development

Custom Software Development Progressive Web Apps 1
Custom Software Development Progressive Web Apps

It is this trend of using smartphone for accessing the internet and deeper integration of smartphones in our daily life which results in the rise of progressive web apps (PWAs). The smartphones are getting more powerful and offering more features than ever before. Above all they are more convenient to use and wit the rise of social media and communication apps, the smartphone usage is significantly increased. In UAE almost 99% of population have access to the internet and also uses mobile phones, which is evident of the much deeper penetration of smartphone in our society than one can even imagine. That is why businesses started focusing on building smartphone apps and leveraging them to grow their revenue.

Google is a key player in the internet and also in smartphones with its operating system Android used by majority of smartphone manufacturers. Google introduced Progressive Web Apps (PWAs) in 2015 with an aim to combine the features of a webpage and a mobile application to offer a better user experience with more accessibility, user-friendliness and technological superiority. According to Google the progressive web apps (PWAs) are more reliable, engaging and fast than traditional mobile applications. In this blog we will discuss what a progressive web app is and how businesses can leverage its advantages to grow their revenue and improve their customer experience.

See Also: React Native Apps and Cross Platform Software Development

Custom Software Development Progressive Web Apps
Custom Software Development Progressive Web Apps

What is a Progressive Web App (PWA)?

By definition a progressive web app or PWA is a software application which is built using traditional web technologies and platforms such as CSS, HTML, and JavaScript but it offers a user experience similar to a native mobile application. The greatest advantage of a progressive web app or PWA is that it is not confined to a specific platform, it means a single codebase can be used for multiple platforms and the custom software or application will behave like the native application for that platform.

Similarly like the websites the progressive web apps (PWAs) are compatible with multiple platforms but offers additional features such as it can be installed on local storage, it can run in the background, it works offline and it can be integrated with the software and hardware features of the device as well. In this context it truly surpassed both websites and the native mobile applications and that is also one of the major reason of their popularity all around the world.

Furthermore the progressive web apps (PWAs) help empowering businesses and enable them to accelerate their technological adaptation processes and the custom software development using progressive web apps is much more cost effective and scalable than any other traditional application building method.

See Also: What Is Cross-Platform App Development?

What is a Progressive Web App
What is a Progressive Web App?

How Progressive Web Apps (WPAs) are Different?

With the rise of internet and digital marketing businesses started investing in their websites. Later on the digital experience and digital services are introduced to offer convenience, freedom and easy accessibility for the customers. This was the time when the websites have started evolving into highly functional web apps offering a wide range of features and functionalities. With the introduction of JavaScript, Ajax and continuous progress in web development technologies and platforms the web apps have become very useful for both customers and businesses. However, in parallel the smartphones and mobile application development platforms were also improving. A stage came when the native mobile applications have proved their superiority over the web apps.

Moreover, both the native mobile applications and web apps have certain limitations and there were features that were exclusive to both platforms and were not available at the counterpart. Therefore a new technology have emerged as progressive web apps (PWAs) which enable businesses to leverage the best out of both native and web apps. With the development of advanced web building tools and platforms and progress of mobile web browsers combined with ever increasing power of smartphones paved the way for the progressive web apps. The progressive web apps are websites who behave and work like a mobile apps and that is what made them different.

See Also: Advantages of Hybrid Mobile Applications

How Progressive Web Apps (WPAs) are Different
How Progressive Web Apps (WPAs) are Different?

Why Progressive Web Apps are Better than Web Apps and Native Mobile Apps?

The first thing that made progressive web apps (PWAs) better than websites/web apps and native mobile apps are the development method, tools and techniques. For example, here are the Programming Languages that are used to build these customized software, apps or web pages:

  1. Websites/Web Apps: HTML, CSS and JavaScript
  2. Native Apps – Apple iOS: Objective-C and Swift
  3. Native Apps – Google Android: JavaScript
  4. Progressive Web Apps or PWAs: HTML, CSS and JavaScript

That is a major difference between these. Furthermore the development approach is also different. The Websites and Web Apps are intended for web browsers, the Native Apps are developed to run on their exclusive platform. For example the native app which is developed for Apple iOS will not run on Google Android and vice versa. However, the progressive web apps (PWAs) are developed to be run in a browser and doesn’t depend on the platform. In case of native apps you will have to develop two different apps using different programing tools and languages, hence you will develop one app for Android and one for iOS.

The biggest advantage of progressive web apps is that only one codebase can effectively run on both iOS and Android and you will have to develop just one application. Furthermore a progressive web app is responsive and it can work on any screen size/form factor without requiring any change or modification in its source code. These are some key advantages which make progressive web apps (PWAs) better than a traditional website/web app or native mobile applications.

See Also: Custom Software for Improved Business Efficiency

Why Progressive Web Apps are Better than Web Apps and Native Mobile Apps
Why Progressive Web Apps are Better than Web Apps and Native Mobile Apps?

Why Businesses Should Chose Progressive Web Apps for Custom Software Development?

Businesses in Dubai and all around the UAE knows the importance of digital customer experience, hence businesses keep investing in software solutions and digital experience to ensure they remain ahead of their competition and obtain maximum customer loyalty. The custom software development is far superior than opting for a stock or off-the-shelf software solution. It offers exclusivity, which means your competitors can never have what you have. Custom software development offers high security and totally aligned solutions for your needs which make them more effective. However, when a business needs to offer a digital service or digital interaction via website/web app or mobile app, they tend to prefer native mobile application development. This is majorly due to the fact that the web experience and mobile app experience are two different things.

See Also: Custom Software Development for Enhanced User Experience

What businesses want to accomplish is a seamless customer experience while offering them great features. The progressive web app development is the ideal solution, it offer the best of both web apps and native mobile apps which make them superior. Here are some key advantages of building a progressive web app:

  1. Fast and Responsive: The progressive web apps are considered very light weight, hence they are fast and react quickly when a user interacts. Furthermore the PWAs are responsive and automatically adjust according to the device, hence the user can use them on any screen size and form factor without compromising on user experience.
  2. Engaging: The progressive web apps are very engaging and for an ordinary user it is hard to tell difference between a native app and PWA. The progressive web apps offer similar experience as that of a native mobile application.
  3. Offer Great Features: A progressive web app not just offer similar user experience but it can also offer similar features which are offered through native apps. Such as adding icon on the home screen, sending push notifications, running in the background, working offline, integration with other systems, etc.
  4. Offer Better Security: In the modern day and age the data protection and security are among the most desired features of any software solution or application. The progressive web apps use HTTPS and SSL protection to ensure high-level data protection and user security.
  5. Very Lightweight: Another great feature of progressive web apps is that they are very lightweight. If we build a progressive web app of a native mobile app with similar design, features and everything it would still be very smaller than the native, in some cases it could be 90% smaller than its native counterpart. This also help boosting the performance and speed by many times.
  6. Easy Management: The progressive web apps are much easier to manage, as they are very lightweight, and need less programming the management and maintenance is relatively easier. The upgrades and updates are also much easier, as the developer will only have to upgrade one codebase.
  7. Better Connectivity: The progressive web apps offer better connectivity than the native mobile apps. PWAs can also work perfectly in low-connectivity areas and with slower networks, as they communicate with the server in a different way which also enables them to work offline.
  8. Uses URI/Linkable: The progressive web apps have another great feature of using URIs to track the current state of the application. It means that when a user close the app and reopen it the app allow them to continue from where they had left.
  9. SEO Friendly: Building native mobile apps and marketing them in itself is a very time and resource consuming task. However, a progressive web app is very SEO friendly and the search engine can easily read their content and index them which help simplifying the digital marketing for it.
  10. Low Cost/Better ROI: The custom software development process is very simple with progressive web apps, the developer will have to work only on one codebase, which reduce their work and cost too. The PWAs can be updated/upgraded easily which also help minimizing the cost. They are progressive in nature hence doesn’t require compatibility/update whenever a new platform arrives, which also lowers the operational cost and increase the lifecycle. These features make progressive web apps one of the best ROI offering custom software development method.

See Also: A Complete Guide to Responsive Web Development

Why Businesses Should Chose Progressive Web Apps for Custom Software Development
Why Businesses Should Chose Progressive Web Apps for Custom Software Development?

These features and advantages of a progressive web app or PWA make them the ideal custom software development method for the modern days’ needs. It is a lot easier to build and launch them, the operational and upgrade cost is also low, which results in better ROI over the long term.

Conclusion

This blog is designed to provide a basic understanding of Progressive Web Apps, with the intent of making it accessible and understandable for beginners. I tried to keep my language simple and avoid complex technical concepts and terminologies. This beginner’s guide can help you understand the difference between PWAs, traditional web apps, and native mobile apps. Custom software development is a very important process for any business, because businesses only goes for customized software solutions when they need to solve a very unique problem or they are trying to gain superiority over their competition.

The rapid rise of progressive web apps is indicating that it is the future of custom software development. The progressive web apps are gaining more momentum in MENA, Asia and North American regions as they offer superior functionality, great user experience and excellent ROI. If you want to learn more about the subject or if you need our help in your custom software development project or if you need a progressive web app solution for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

See Also: The Cost of Custom Software Development: Factors to Consider

See Also: Leveraging Big Data in Custom Software Development

See Also: Step-by-Step Guide to Planning Your Custom Software Development Project


RSI Concepts Redesigns The Website For Bin Rashid Smart Learning Program

Muhammad Bin Rashid Smart Learning Program
Muhammad Bin Rashid Smart Learning Program
Muhammad Bin Rashid Smart Learning Program

RSI Concepts is a leading web design Dubai firm,  was hired for web designing in order to revamp the website for the Muhammad Bin Rashid Smart Learning Program during the latter half of 2014. Muhammad Bin Rashid Smart Learning Program is a well known program student focused program. It has been created in order to seamlessly integrate cutting edge technology tools and globally renowned teaching methodologies into the existing education system of the United Arab Emirates.

See also: TRA Dubai Hire RSI Concepts to Design a User Friendly and Professional Website

Through Muhammad Bin Rashid Smart Learning Program, the intent is to catapult UAE’s education system into the next generation of learning and development. This would consequently empower the students to become future pioneers in various facets of life. The Muhammad bin Rashid Smart Learning Program. The Muhammad Bin Rashid Smart Learning Program is a joint venture between the Ministry of Education (MOE) and the UAE’s Telecommunications Regulatory Authority (TRA) in cooperation with the UAE Prime Minister’s Office.  Within a short span of a little over 2 years, the program has rapidly grown and is present in 800 classrooms in 146 schools in the nation.

See also: RSI Concepts is Hired to Design Website www.government.ae – The Government of UAE