RSI Concept
Menu
Close
Call Now Send Enquiry Call Request

BLOG OF RSI CONCEPTS

world map

Tag: Customer Feedback System

Customer Feedback of Capital Health Screening Center

Customer-Feedback-of-Capital-Health-Screening-Center

Capital Health Screening Center is a medical testing facility for Visa Medical and other check-ups, operating in Abu Dhabi City, Musaffah and Al Ain region. The health center comes under the umbrella of Mubadala, a global investment giant having assets worth around AED 840 Billion. There is no need to comment about the quality of services provided at Capital Health Screening Center when we know that the parent company is Mubadala. The center is not only a visa medical testing facility but a full-fledged healthcare and medical check-ups are also undertaken.

Recently Capital Health Screening Center requested bids for a customer feedback system through a tender, for all the three branches located in Abu Dhabi City, Mussafah and the Al Ain. The estimated foot fall from all branches is around 3 to 4 thousand people per day. The Capital Health Screening Center is striving to improve their services by taking the feedback from their visitors. They were aiming to make the feedback process more appealing and simple so that more and more people will share their experiences and opinions with the management.

The reason why RSI Concepts successfully passed through the strict screening process of tender awarding is our previous experience and better understanding of the local cultural and moral norms along with meeting the criteria of technical and commercial part. We are well aware of the local and international quality standards. Above all we provide customized solutions to precisely address the customers’ needs without limiting them on anything.

The system proposed to the Capital Health Screening Center was a very simple and easy to use feedback system for both the visitors and the management staff. Our software is built on very strong and powerful base, along with all customized features to blend in with the existing systems, this capability plays the major role in our winning. We have already proved our technological advancements and capabilities to be superior to any of our competitors. RSI Concepts manufactures both hardware and software in the UAE which enables us to propose the best rates in the market.

The Customer Feedback System commissioned at Capital Health Screening Center consists of 5 feedback kiosk machines in total. The software application for the feedback is another marvel built by RSI Concept’s professional engineers and programmers. The software of customer feedback system allows the visitors to scan the barcode of their registration form and input the feedback in a few simple steps. The system will then do the statistical analysis and produce reports as per the pre-configured settings.The reporting engine allows generating customized reports, whenever required. This will help the management to evaluate the whole process and the public relation staff on the bases of their performance and behavior with the visitors.

Here is a statement of our Project Manager, Mr. Shehzad, who was given the responsibility to initiate, execute and implement the solution:

“It was a wonderful and quiet learned experience for me and my team to work side by side with the Capital Health Screening Center’s management and technical teams. The overall attitude was very professional and quit generous towards us. Which was a proof of the productive and friendly environment they are sustaining for their employees. No wonder, they stress so much on the customers happiness and strive for improving their services. I would love to work with the Capital Health Screening Center teams if I get another chance.”

Indeed those words were a mare reflection of the work ethics and professionalism we saw at the Capital Health Screening Center. That was not just us but the team at the health center was also very happy working with us. At RSI Concepts we always take care of our clients and always try to meet their expectations. We will look forward to getting more projects with the Capital Health Screening Center, Abu Dhabi and of course the Mubadala.

Checkout: Customer Feedback System For Oberoi Beach Resort

Virgin Megastore Feedback of Customers

Virgin-Megastore-Feedback-of-Customers

The Virgin Megastore has commissioned a high-tech Customer Feedback System Kiosk which was built by RSI Concepts. Virgin Megastore is a well-known global brand operating in the UAE providing a unique shopping experience. The Virgin Megastore is a part of the Virgin group which is considered an investment Mughal in multitude of businesses worldwide, having millions and millions of customers across the continents.

The Virgin brands are well-known to prove their superiority in their businesses by providing the best customer experience and customer-friendly services. This organization is built on strong values and tradition of caring and valuing of their customers. All that revolves around the methods and practices of efficiently and effectively taking the feedbacks from their customers. RSI Concepts has proven to be the sole vendor to build the kiosk for the Virgin Megastore Customer Feedback.

You might also like our Artificial Intelligence-based QMS:

Queue Management System and Artificial Intelligence

The kiosks we built for the Virgin Megastore was designed to serve on various locations within the store. The customer can give their feedback about their experience in the mall.The kiosk itself is very sleek and user-friendly – and it can be easily moved across the premises. From the technical point of view the customer feedback kiosk can have an iPad running the survey application or any other application in it to serve the purpose. Basically it is a general purpose kiosk and can be used for multiple purposes.

RSI Concepts did the custom branding for The Virgin Megamall Customer Feedback System. The kiosk can be reused and rebranded for various other projects, if needed. The project was led by our Sales and Marketing manager, Ms. MaheenWaheed. Here is what she said when I asked her about this project:

“Dealing with the Virgin Megastore management was a very wonderful experience.The team includes highly skilled professionals with exceptionally positive behavior and attitude. We did the branding and production relatively quickly, thanks to the both teams. Although the deadline was a bit challenging but due to our efficient production department, we met the deadlines on as expected.”

This is another success story for Kiosk machines from RSI Concepts team. Thanks to our in-house engineers that the task was done efficiently in a timely manner without having any hustle or repetitions. The client was delighted to deal with us and we are also looking forward for more collaborations with the Virgin Megastore in coming future.

Checkout: Customer Feedback System

 

Customer Feedback System

Broccoli Pizza and Pasta are a successful and growing company started in 2011 as a self-regulating Italian restaurant based in Dubai, United Arab Emirates. They are specialized to in pizzas, pastas, lasagna, soups and salads. Original Italian Pizza is one of the signature items on the menu. Broccoli plans to expand to 300 locations across the Middle East and North Africa, Asia and Europe. As a brand Broccoli continues and promises to become the leading pizza franchises all over the world.

Customer Feedback System

In order to achieve their long term goals, the company strives to improve and provide better quality to its customers. Feedback from customers is binding to the progress of any business and Broccoli has recently purchased a customer feedback system along with digital signage to promote business and get customers feedback.

Such a Customer Feedback System can capture customer experience response by answering some basic questions about the products and services offered – in this case, the feedback regarding the menu items, food quality, ambience and other related information. On the bases of the feedback provided by customers, the management may take the necessary steps required for improvement or otherwise. In order to get a better understanding of the customer, the customer feed system helps the Restaurants owners. The ones want to be winners – they have to go out of their way to provide exceptional service, quality of food and positive experiences which increases customer loyalty and Customer Feedback.

Digital Signage was another aspect of this project where Broccoli conveyed branding through the devices. A fresh and vibrant design of the device with meaningful branding helps the customer to understand the reason for the devices and attracts the customers to adopt the survey. The device has two different areas to show the signage – One on the top of the device where the customer gets attracted quickly with information regarding what the kiosk is for and second the company branding on the device itself to give the kiosk a look and feel as required by the brand and the ambience.

Such a kiosk is used in restaurants can have another functionality of showing new promotions and dishes other the customer feedback. Before attempting the survey the idle screen can promote such offers and new menu items.

RSI Concepts – as a pilot project has provided Digital Signage and Customer Feedback System to 5 different branches of Broccoli Pizza and Pasta. Products such as Digital Signage Dubai, iPad Kiosks, Kiosk Machines and tablet kiosks are vibrant products for restaurants and other similar businesses where direct customer interaction is inevitable.

Mrs. Mahyne Project Manager at RSI Concepts commented “We are honored to be associated with Broccoli Pizza & Pasta for tablet kiosk to be used for Customer Feedback. This is the first step in the long term relationship with the brand and we are devoted to facilitating in all possible means”

RSI Concepts specialized in Digital Signage Dubai, Customer Experience, Queue Management System, Customer Feedback System, Software Development and Digital Marketing in Dubai.

Checkout: Virgin Megastore Feedback of Customers

 

 

RSI Concepts as the Leading Queue Management System Provider in UAE

The-Leading-Queue-Management-System-Provider-in-UAERSI Concepts has renowned its name as the UAE’s leading provider of IT Solutions and latest technology amongst other IT Companies in the country. Little by little, RSI Concepts now have increasing business partners and clients. We are known for the variety of customer-related systems such as Queue Management System, Customer Feedback System, Survey Management System. Moreover, we absolutely committed to providing state of the art equipment such as Interactive Kiosk Machine, IPad Kiosk, IPad Stand and so much more. Everything can be made customized as per the request of our client. We can undoubtedly say that RSI Concepts is a customer friendly community.

One of Our Success Story

Many companies in the UAE have already tried the Queue Management System offered by the RSI Concepts. In fact, we have been commended by the Khorfakkan Municipality in participating at GITEX Technology Week last year. We have showcased our unique and wonderful creation that brings customer experience to the next level. An Artificial Intelligent Robot installed with the Queue Management System. With its feature of QMS, the said AI Robot has now the potential to assist customers to be in the proper and corresponding desks base on their needs. This would help to lessen irate customers due to slow and confusing step by step procedure.

The Queuing System that the RSI Concepts provides comes with a variety of functions. It can optimize face-to-face customer service for improved customer experience. It can also serve as the reception itself because customers could easily choose and click which service they want and need. Here, numbers are instantly printed. It can also call the next customer in a queue for faster transaction and more smooth flowing process. Lastly, it could be used for daily reports and service level monitoring. There is nothing to ask for. Everything you need is combined in one Queue Management System only here at RSI Concepts.

Why Choose Us?

Over our 10 years of existence in the industry, we continue to give our clients the best of everything we could offer. We strive harder to be firm with our goal – to be a hundred per cent committed to bringing customer satisfaction for anyone who uses our service. We made our name shine in the IT Solutions industry. We made to have other branches all over the UAE through our successful projects and wonderful creations.

We are composed of highly experienced people so you could expect more. We understand your unique business needs so we do our very best to even exceed your expectations. We at the RSI Concepts also value your opinion to serve you better.

RSI Concepts is a community rather than an organization that puts our employees on top. Because we believe that the employees are our most valuable asset. We have grown as a team and as a family. And just like any other family, we continue to grow, expand and bring happiness to everyone we will be meeting along.

Read More: Improve Customer Service with Queue Management System

Customer Feedback System For Oberoi Beach Resort Ajman

The Oberoi Beach Resort in Al Zorah, Ajman has recently signed a project with RSI Concepts that aims to provide better customer experience to their clients. The Oberoi Beach Resort under the Oberoi Group is well known for its luxurious five-star hotels with comprehensive wellness facilities. It operates 31 hotels in six different countries. All built with a great and elegant interior. This is a place where wellness and privacy is always the top priority.

Customer Feedback System

Customer-Feedback-System

The project is about Customer Feedback that will provide easier communication and interaction between Oberoi Beach Resort and its clients. Customer Feedback System is made to fully understand how clients find the services that the Oberoi Beach Resort provides. Are they satisfied? What weaknesses have they observed? And what suggestions could they give to better improve the service? These are some of the questions that this project aims to answer.

The Customer Feedback System is customized made. IT experts designed it very carefully depending on how their client wants it to be. It is developed to find loopholes simply by asking how the client would rate the service of the staffs or rate the hotel as a whole. This is for the reason that clients would obviously give direct and honest answers. Through this, the process of changing what is needed to be changed in the operation or in the customer service area will become easier and faster. This will make the monitoring of everyday operations be smooth sailing and peaceful.

Another advantage that the Customer Feedback System could give is that it is convenient and hassle free for both sides (staffs and clients). It is easy to use and accurate at the same time. It will not require much time so more and more clients will be encouraged to use the system. No pen needed and very fast to go to the next page.  It can be placed and installed in any part of the lobby where it can easily be seen and accessed. This would help the Oberoi Beach Resort to get real-time answers from actual customers because they can use the Customer Feedback System while the feelings are still fresh. Also, customers will not be hesitant to be as direct as possible on their answers because no staff is looking at them. Another good thing about using this Customer Feedback System is that Oberoi Beach Resort could opt to have the mobile app that could give instant customer feedback directly sent on their system.

How important is Customer Feedback?

Customer feedback is one of the things to consider upon building a business: Primarily because customers give life to your business. So, it is always the customers who you value the most. And it is always a priority to give satisfaction on them. It is very timely and advanced for a luxurious hotel, Oberoi Beach Resort, to use the advantage of technology to level up the customer experience. This will, later on, increase the number of loyal customers.

Checkout: Capital Health Screening Center for Customer Feedback

Customer Feedback System for SEWA (Sharjah Electricity & Water Authority)

Customer Feedback Kiosk
Customer Feedback Kiosk for Sewa

To fully achieve the authority’s goal of giving satisfaction and happiness to its customers, Sharjah Electricity & Water Authority (SEWA) has installed a newly Customer Feedback System on its 13 branches – provided by the RSI Concepts. This has been another highlight for the authority as it showcased timely and advanced technology they could offer to elevate customer experience at a maximum level. The effort and determination of Sharjah Water & Electricity Authority to connect effectively on the users/customers becomes highly visible.

Features & Benefits of Customer Feedback System:

The Customer Feedback System is designed for convenient use. It is placed in different strategic locations where people can easily input their feedback. Convenient as it suggest, because customers can give feedback while waiting on their queue or even be accessed by a customer passing by. There is no need to use a keyboard or mouse because of the touch screen feature of Kiosk. It will require a little time and soft taps and you are done. Also, submitting customer feedback can be been made simpler through a mobile app still connected on the feedback system of customers. Whether the customers are satisfied on the services rendered on them, it ensures that all feedback, recommendations and suggestions received by the authority are accurate and reliable – as well as from the customers themselves. It is also less distracting because people could focus and think properly on what they should type because nobody is waiting and watching them. Through this modernize system, productivity becomes higher in a way that they can easily identify problems such as the things they should improve and things needed to be changed thus, giving faster solution for better service. It will also help SEWA to monitor the internal process on the actual scenario as the customers could give honest reviews and observation. Furthermore, it gives less hassle for the company and the customer because it is easy to implement and use.
Customer feedback is one of the factors that affect a specific company because that is where the management could obtain the perception and thoughts of the people. Through the installation of this Feedback system from customers, SEWA can easily fulfill their promise on becoming timely and responsive, accurate and consistent, accessible and convenient, friendly and courteous, and socially-engaged. That is how determined they are in giving smiles on the faces of their customers. Moreover, its result will not only cater customer satisfaction but also the development and growth of the authority in the long term. Knowing what the customer thinks and giving what the customer needs will create a loyal and lasting customer relationship.

Happiness Indicator and Customer Feedback System:

UAE Government has launched a number of programs to bring the country in the top 5 happiest countries in the world by 2021. SEWA has contributed to the cause by launching happiness indicator for customers through customer feedback system in 13 of their branches initially, an initiative launched in Dubai and other emirates by the government of UAE.

Let's Talk?
Make an enquiry

Copyright © 2024 RSI Concepts, All rights reserved.

Terms of use Privacy Policy Cookie Policy