Harmony Medical Center is one of the leading dental treatment facility in Abu Dhabi aiming to offer a wide spectrum of services and treatment. The Harmony Medical Center is well-known for its modernized facility with high-tech treatments and luxury services. Over the time the Harmony Medical Center builds a reputation of excellent 5 stars standards in every aspect of service and treatments. This reputation is built over the time due to the adaptation of modern treatments by highly qualified staff, integration of technology and exceptional customer care services. The Harmony Medical Center have evolved into a highly patient-centric model by implementing customer-first policies at all their strategic decisions. The Harmony Medical Center is far superior to its peers due to its internal professional environment that is driven by technology and modern customer service practices. The Harmony Medical Center rigorously follow the social, cultural and traditional norms and put patient at the center of their every decision which make them the most popular healthcare facility in Abu Dhabi and beyond.
The Harmony Medical Center is always eager to listen to its patient in order to align its treatment, methods and practices to ensure the best possible patient experience. For that the Harmony Medical Center have decided to improve its VOC strategy by deploying a few customer feedback kiosks in the premises. The VOC or voice of customer is considered to be the backbone of customer experience and customer satisfaction strategy. It helps healthcare facilities to understand what patients perceive of their interaction with the staff and the facility, what patients like and dislike, what are their preference and expectations and how they would want the medical facility to do in order to raise their satisfaction and to improve their experience. The customer feedback is their opinion about anything and everything, the facility, the equipment, the service, the staff and each and every touch point at which a patient interacts with the brand.
The Harmony Medical Center is one of the leading brand in its niche so they are very eager to listen to their customers in order to keep improving their services and methods as per their customers’ liking and market trends. That is why RSI Concepts were approached by the Harmony Medical Center to provide them with a customized design for the customer feedback kiosk stands. The aim was to create a design that blends in the exquisite interior yet at the same time it should be able to attract the patients. If the patient will notice it while passing by, only then it will be able to intrigue their curiosity. Attracting patient and their attendees toward the customer feedback kiosk is crucial for the success of the customer feedback campaign. The success of any customer feedback campaign is measured by the two factors the quality of the data and the quantity of the data. That is why it is very important to attract your patent towards the customer feedback kiosk. This was achieved by offering a well-crafter kiosk stand along with customized branding to attract more people.
Here are the remarks of our Sales Manager, Ms. Maheen Waheed who were responsible for the delivery of the project:
“It was truly a great experience working with Harmony Medical Center team and management. Meeting the highest standards of the management while ensuring the technical and functional requirements are met was a bit challenging tasks. However, thanks to our skilled design team we have managed to deliver an excellent product. The stands met and exceed all standards of the Harmony Medical Center and the response was great. We are always willing to go an extra mile to make our customers happy and satisfied.”
Indeed our team of highly trained and experienced professionals are always eager to support our customers with their needs and demands. We offer a multitude of services and products to offer our customers a one-stop solution for all their digital and IT needs. It is truly an honor for RSI Concepts to have Harmony Medical Center in our clientele list. We have successfully met the requirements of Harmony Medical Center and we are hoping to assist them in future with more such projects.
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