The Badr Al Samaa Group of Hospitals and Medical Centers is a well-known, well-reputed, and one of the largest medical and healthcare facilities in Oman, with a strong presence in several other countries as well. The Badr Al Samaa Group has more than 20 centers, 400 highly qualified and experienced doctors, and an army of nurses and support staff to ensure that patients receive extraordinary care and an exceptional experience during their visit to any facility of the Badr Al Samaa Group of Hospitals and Medical Centers. The Badr Al Samaa Group has deployed some of the most modern and technologically advanced equipment at all facilities to ensure that patients receive the highest level of healthcare. The Badr Al Samaa Group of Hospitals and Medical Centers started as a polyclinic in 2002 but has gained huge popularity and built a strong reputation across the GCC due to its extraordinary quality and standards in diagnostic, curative, and preventive medical care. Technology plays an important role in achieving success, which is why the Badr Al Samaa Group of Hospitals and Medical Centers is always proactively seeking modern solutions and technologies to improve existing workflows, processes, and patient experience. Therefore, the management recently decided to implement a brand-new patient queue management system at their facility to improve operations and streamline patient flow.
Patient flow and quicker service delivery play a crucial role in patient experience. Most patients coming to healthcare facilities are already anxious, worried, sometimes stressed, and even in pain. To comfort patients with different needs, any healthcare facility requires a highly efficient patient queue management system. A patient queue management system not only improves patient experience but also helps to drive efficiency and elevate staff performance. The Badr Al Samaa Group of Hospitals and Medical Centers shortlisted top queue management system providers and finally awarded the project to RSI Concepts. Our technologically superior queue management system and track record helped us win this project. The goal of the project was to implement a highly advanced patient queue management system to help the management gain better insights into patient journeys and aid administrative staff in improving their productivity and performance.
Our patient queue management system is exclusively optimized for modern healthcare and medical facilities, with a proven track record of successful implementation in many GCC countries. In recent years, we have implemented our system in Dubai, Abu Dhabi, Sharjah, and several other GCC cities, which has helped us to further refine and update it. The system we have deployed at the Badr Al Samaa Group of Hospitals and Medical Centers is equipped with smart software, digital signage, counter display units, interactive ticket dispensing units, and advanced audio announcement and customer calling features. The customer calling and announcement system is multilingual, and the system is also equipped with an advanced reporting module that can collect valuable business intelligence data and produce customized reports, further empowering the management and helping them to utilize the insights in decision-making processes.
Here are the remarks of our Senior Project Manager, Mr. Shehzad Asghar, who is the master architect of our queue management system and he also led the team that deployed our modern patient queue management system at Badr Al Samaa Group of Hospitals and Medical Centers:
“It was one of my best experiences working with the Badr Al Samaa Group of Hospitals and Medical Centers team. Both the management and teams are highly professional and super cooperative. Their cooperation helped us a lot in delivering the complete project on a slightly tight timeline. The initial response and user acceptance testing (UAT) were excellent, and the Badr Al Samaa Group of Hospitals and Medical Centers team admired and appreciated the features of our advanced patient queue management system. We will keep working hard to improve our services and solutions, and we look forward to extending our collaboration with the Badr Al Samaa Group of Hospitals and Medical Centers.”
Collaborating with Badr Al Samaa Group of Hospitals and Medical Centers, Oman’s foremost healthcare service provider, has been an absolute delight. Our commitment to each project is to tailor our services to meet the unique and very specific needs of our clients, ensuring that their requirements are not only met but exceeded.