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Category: Queue Systems Dubai

Queue Management System for Medeor Hospital

Medeor Hospital is currently implementing Queue Management System provided by RSI Concepts.

Queue-Management-System-for-Medeor-Hospital

Medeor Hospital is a well reputed name in the healthcare sector providing premium services since more than 15 years in different parts of UAE. The management aim to provide a friendly environment with highly skilled staff available 24/7 for patients. The Medeor Hospital have also made into highlights many times by implementing the latest high-tech medical equipment& practices to provide all sort of healthcare solutions under one roof to facilitate patients. Medeor hospital is also well-known in implementing latest & sophisticated technologies in industry.

Medeor Hospital opened a tender for an intelligent and interactive Queue Management System to further improve their reception capabilities for the daily foot-fall of patients and to make the whole process swifter. RSI Concepts was one of the vendors who participated in this tender. The project was eventually awarded to RSI Concepts due to exceptional features availability in the queue management system and experience in the healthcare industry. The solution proposed was unique in a way that it reduce the total time from getting at the reception to getting the examination, doing the labs to returning back to the doctor and getting prescribed medication from the pharmacy.

The project execution process is bluntly admired at technical and administrative levels by the Medeor Hospital. Pilot project has already put in place by RSI Concepts and is rapidly advancing towards the full-fledged installation of the system, which is roughly expected to be completed by the end of December 2019. On this occasion Project Manager at RSI Concepts commented “We were very delighted to work with the highly cooperative IT professionals at Medeor Hospital. It was a fully collaborated effort that made it possible to complete the project in the given timeline. Medeor Hospital management is very happy with the Best Queue Management System we are deploying and they are hopefully that the full fledge system will help streamlining the queues and providing quick service to customers visiting hospital. We are very much excited to have another jewel in our clientele’s crown.”

In-time treatment for the patients is imperative and an efficient Queue Management System can help managers in the clinics and hospitals to improve patient waiting time and provide best in class service.

Checkout: Queue Management System for Union Coop

Kiosk for Queue System – Aster Clinic

RSI Concepts is honoured to supply Kiosk Machines for Queue System to brand Aster in the healthcare industry.

Aster Clinics is part of Aster DM Healthcare, a well-known and famous healthcare service provider in GCC. Widespread and easily accessible 101 clinics and 19 hospitals all over the world – Aster DM healthcare service provider is a pioneer in the industry serving millions of happy customers.

Kiosk-Machine-for-Queue-System-Aster-Clinic

To serve the customers more efficiently and precisely – the brand has decided to facilitate the visitors with a queue management system. The primary device used in a queue management system is token machines or ticket printers to issue token or numbers to the customer so that they can wait in the queue for their turn. Aster has sourced Queue System ticket printer from RSI Concepts.

We specialize in a leading Queue Management System known as RSI Queue – having robust hardware and efficient software. Our hardware consists of Ticket Dispenser, Counter Screens, Customer Feedback Screens, Waiting for screens and Sound system. Aster has acquired ticket dispenser machines from RSI Concepts for this project and will have integrated software to facilitate gigantic footfall of customers in clinics and hospitals throughout the United Arab Emirates.

Fabricated in metal with spray paint, the queue machine is a beautiful device to attract customers and fulfil the interior design requirements of the premises. The signage on the ticket dispenser tells the customer to use device upon their entry.

The ticket dispenser is equipped with a thermal printer which can print on 80mm paper in width – having the capability of printing images and logos without ink cost is the most efficient printing mechanism that can accommodate loads of prints every day. The ticket dispenser of the queue system is also equipped with a built-in motherboard, a fast processor and a RAM to support the software functionality in a quick and fast manner.

The 15 inches capacitive touch screen of the ticket dispenser is fast and quick in response with a touch of the customer to quickly load the menus and options as required by the software functionality and features.

The entire Aster DM healthcare group will gradually implement Queue System in all the fronts where customers’ presence is expected – to facilitate them with the optimum customer journey and experience.

Checkout: Queue Management System for Union Coop

 

RSI Concepts as the Leading Queue Management System Provider in UAE

The-Leading-Queue-Management-System-Provider-in-UAERSI Concepts has renowned its name as the UAE’s leading provider of IT Solutions and latest technology amongst other IT Companies in the country. Little by little, RSI Concepts now have increasing business partners and clients. We are known for the variety of customer-related systems such as Queue Management System, Customer Feedback System, Survey Management System. Moreover, we absolutely committed to providing state of the art equipment such as Interactive Kiosk Machine, IPad Kiosk, IPad Stand and so much more. Everything can be made customized as per the request of our client. We can undoubtedly say that RSI Concepts is a customer friendly community.

One of Our Success Story

Many companies in the UAE have already tried the Queue Management System offered by the RSI Concepts. In fact, we have been commended by the Khorfakkan Municipality in participating at GITEX Technology Week last year. We have showcased our unique and wonderful creation that brings customer experience to the next level. An Artificial Intelligent Robot installed with the Queue Management System. With its feature of QMS, the said AI Robot has now the potential to assist customers to be in the proper and corresponding desks base on their needs. This would help to lessen irate customers due to slow and confusing step by step procedure.

The Queuing System that the RSI Concepts provides comes with a variety of functions. It can optimize face-to-face customer service for improved customer experience. It can also serve as the reception itself because customers could easily choose and click which service they want and need. Here, numbers are instantly printed. It can also call the next customer in a queue for faster transaction and more smooth flowing process. Lastly, it could be used for daily reports and service level monitoring. There is nothing to ask for. Everything you need is combined in one Queue Management System only here at RSI Concepts.

Why Choose Us?

Over our 10 years of existence in the industry, we continue to give our clients the best of everything we could offer. We strive harder to be firm with our goal – to be a hundred per cent committed to bringing customer satisfaction for anyone who uses our service. We made our name shine in the IT Solutions industry. We made to have other branches all over the UAE through our successful projects and wonderful creations.

We are composed of highly experienced people so you could expect more. We understand your unique business needs so we do our very best to even exceed your expectations. We at the RSI Concepts also value your opinion to serve you better.

RSI Concepts is a community rather than an organization that puts our employees on top. Because we believe that the employees are our most valuable asset. We have grown as a team and as a family. And just like any other family, we continue to grow, expand and bring happiness to everyone we will be meeting along.

Read More: Improve Customer Service with Queue Management System

Queue Management System and Artificial Intelligence

AI in customer experience and Queue Management System

Artificial Intelligence has taken on customer experience this Gitex when RSI Concepts launched an intelligent robot to further enhance Queue management system. The efforts of RSI Concepts in Gitex 2018 towards launching the only queue management system with capabilities of artificial intelligence to recognize customers and prioritize their turn accordingly. Khorfakkan Municipality, in return has applauded the efforts put by RSI concepts in the field of Queue Management and customer experience improvement. GITEX is an annual electronics and technology show that presents exhibition and conferences from well-known companies and brands. It showcases the most advanced innovations from all over the world. It has become a big ground for both technology providers and buyers to have interactions with each one.

Best E-Government Project of the Gitex 2018:

The project of Khorfakkan Municipality has been awarded as the best Sharjah E-Government technology project of the Gitex 2018.

The Khorfakkan Municipality in Sharjah has commended the RSI Concepts in regards with joining the GITEX as KM was an exhibit participant, where they have launched an intelligent robot capable of identifying customers through the facial recognition and voice recognition capacity while staying within the boundaries of Queue Management Sysetm.

The robot has been making another milestone for the department as it makes the customer journey unique and exciting. It has a special capacity of recognizing faces through the use of face recognition system with special written algorithms that thoroughly pick out distinctive features of a person’s face. What makes it more unusual is its ability to identify customers on their second visit and help them on their inquiries or purpose of visit.

Al in customer journey has been showcased also with the Robot’s voice recognition capacity designed to receive and interpret spoken words/ dictation. It allows customers to connect with technology by simply talking at it. Another use of the voice recognition is that you can operate the robot hands free – without mouse, keyboard or the need to press any button, thus, gives comfort on the costumers especially if they are carrying or holding something with both hands.

Another feature of the intelligent Robot is its payment gateway function where in customers can pay service charges directly on the Robot using their credit cards. The good thing about it is that it is also been designed to issue receipts when the payment transaction is already done. With this Robot, customers have nothing to complain about. Its advanced features have made it exceptionally convenient at the same time, eye-catchy because of its uncommon design.

AI in Queuing System:

The Robot has also been featured with AI in Queue Management System. It assists the customers to be in the corresponding desks so that the municipality staffs could help them arrange and check their documents personally. This only shows that the municipality is focused not only on the implementation of the newly-launched intelligent Robot but also with the distribution of staffs for hands on giving of services.

The contribution of the Artificial Intelligence in customer journey experience is noteworthy of praise because it saves time through lessening the processing and waiting time of the customers and offering easier cycle for the municipality itself. It will definitely bring major changes to the business making it smooth running and more well organize. Also, it intensified the efforts of Khorfakkan Municipality in giving the best service they could give on their customers. At the same time, bring proud on the Municipality and inspire other to do the same.

Queuing System for Oman Post by RSI Concepts

Oman is the second largest country after Saudi Arabia on Arabian Peninsula with the geographical area of 309,500sqm with the population of 4.5 million approximately. Having an almost 2000 miles coastline across the country it has huge importance in the region.

Queuing System for Oman Post
Queuing System for Oman Post

Postal Services in Oman are taken care by Oman Post, fully administered by Oman Government since 1966. Since then, Oman post has never looked back in the progress of the postal services to serve the residents of the country. Every now and then the department has worked to adapt new resources, mechanisms and technologies to progress in the field of postal services.

RSI Concepts and Oman Post have signed a Queuing System project for five of the branches where the customer foot fall was a concern. Token machine System at branches will save resources and time of Oman Post administration, eventually serving the customer in short possible period of time along with quality service by using reporting and in-depth analyzing features of the token system.

The branches will be equipped with ticket dispensers, waiting LED screens, Sound System and required software applications integrated with the business process to facilitate administration, management and customer experience.

Shehzad Asghar, Project Manager RSI Queue System has shared his delightfulness by adding;

“We are extremely proud and excited for being chosen by the management of Oman post for Queuing System implementation. It was quite challenging experience to understand and provide an end to end Queue Management Solution which caters to their complex requirement for customer experience and integrations to their core business applications. This Queue System implementation is a pilot project which is being rolled out in five branches at the first stage. The objective is to fine tune the system at this high foot fall locations and then roll it out to the rest of the branches across the entire country”

Acquiring of Queue system is a sign that Oman Post is constantly looking to improve their services for the residents of Oman.

RSI Queue System Is Acquired By Union Cooperative Dubai

Queue System: Union Cooperative Dubai (UNION COOP) is a consumer cooperative society in Dubai whose mandate is to establish and manage hypermarkets in Dubai and to promote the growth of its members. Belonging to the field of business and commerce, UNION COOP, has a lot of transactions with its hordes of clients every day. Servicing clients and ensuring their happiness became a very pressing need for UNION COOP. In order to improve their efficiency, UNION COOP approached RSI Concepts to design a queue management system.

Continue reading RSI Queue System Is Acquired By Union Cooperative Dubai

RSI Queuing System Installed at Life Line Hospital Dubai

A brand new and personalized RSI Queuing System has been integrated with the existing framework at Life Line Hospital Dubai.

Lifeline Hospital, Dubai is a multi-speciality facility which provides care for the primary, secondary, and tertiary healthcare segments across the emirates. The medical facility is synonymous for provisioning of compassionate care which is a confluence of a very kind and highly educated staff, world class technology embedded in its infrastructure, and an overall mission to heal. The hospital is always filled with patients who trust the organization to render world class care. In order to service their patient better, Lifeline Hospital approached RSI Concepts to design a customized queue management system for them.

See also: RSI Interactive Kiosks for MAF Carrefour MyClub Customer Loyalty Program

Continue reading RSI Queuing System Installed at Life Line Hospital Dubai

Banque Misr Al Ain Branch Acquires RSI Queuing System

banque-misr-logoBanque Misr is a pioneering financial institution which was established in the year 1920. Banque Misr bank became the first ever bank to be completely owned by Egyptians.  They are almost a century old and have accrued immense trust from people. Banque Misr has a presence in a multitude of streams which includes spinning and weaving, insurance, transportation, aviation, and banking. Banque Misr has an equity holding in almost 172 different ventures which encompass the above mentioned streams and also cover areas such as agriculture, food, housing, and tourism.  Banque Misr is also an investment fund holder in Egypt and is recognized by the Government for its leadership role in banking and the investment sector.

Continue reading Banque Misr Al Ain Branch Acquires RSI Queuing System

RSI Queuing System Installed at Al Ain Men’s College

The HCT Al Ain Men’s College is a well reputed educational institution whose precincts serve as the portals of education to many scholars across the UAE, and the world. As a part of the HCT or the Higher Colleges of Technology which is a community of scholars and teachers across 17 campuses from around UAE, Al Ain Men’s College is a part of a large network. The needs for a queue management system had been growing. Al Ain Men’s College contracted RSI Concepts to deploy RSI Queuing System to cater to their various necessities.

RSI Queuing System Installed at Al Ain Men College

RSI Concept and the RSI Queuing System are well known and are in demand all through the Emirates of UAE specially in Abu Dhabi and Dubai. RSI Queue Management Systems come with kiosks machines, queuing systems, and easy to use user interface which also offer multi lingual support.

See also: Why Queue Management System – Dubai

Continue reading RSI Queuing System Installed at Al Ain Men’s College
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