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Category: Press Releases

Virgin Megastore Feedback of Customers

Virgin-Megastore-Feedback-of-Customers

The Virgin Megastore has commissioned a high-tech Customer Feedback System Kiosk which was built by RSI Concepts. Virgin Megastore is a well-known global brand operating in the UAE providing a unique shopping experience. The Virgin Megastore is a part of the Virgin group which is considered an investment Mughal in multitude of businesses worldwide, having millions and millions of customers across the continents.

The Virgin brands are well-known to prove their superiority in their businesses by providing the best customer experience and customer-friendly services. This organization is built on strong values and tradition of caring and valuing of their customers. All that revolves around the methods and practices of efficiently and effectively taking the feedbacks from their customers. RSI Concepts has proven to be the sole vendor to build the kiosk for the Virgin Megastore Customer Feedback.

You might also like our Artificial Intelligence-based QMS:

Queue Management System and Artificial Intelligence

The kiosks we built for the Virgin Megastore was designed to serve on various locations within the store. The customer can give their feedback about their experience in the mall.The kiosk itself is very sleek and user-friendly – and it can be easily moved across the premises. From the technical point of view the customer feedback kiosk can have an iPad running the survey application or any other application in it to serve the purpose. Basically it is a general purpose kiosk and can be used for multiple purposes.

RSI Concepts did the custom branding for The Virgin Megamall Customer Feedback System. The kiosk can be reused and rebranded for various other projects, if needed. The project was led by our Sales and Marketing manager, Ms. MaheenWaheed. Here is what she said when I asked her about this project:

“Dealing with the Virgin Megastore management was a very wonderful experience.The team includes highly skilled professionals with exceptionally positive behavior and attitude. We did the branding and production relatively quickly, thanks to the both teams. Although the deadline was a bit challenging but due to our efficient production department, we met the deadlines on as expected.”

This is another success story for Kiosk machines from RSI Concepts team. Thanks to our in-house engineers that the task was done efficiently in a timely manner without having any hustle or repetitions. The client was delighted to deal with us and we are also looking forward for more collaborations with the Virgin Megastore in coming future.

Checkout: Customer Feedback System

 

Queue Management System for Medeor Hospital

Medeor Hospital is currently implementing Queue Management System provided by RSI Concepts.

Queue-Management-System-for-Medeor-Hospital

Medeor Hospital is a well reputed name in the healthcare sector providing premium services since more than 15 years in different parts of UAE. The management aim to provide a friendly environment with highly skilled staff available 24/7 for patients. The Medeor Hospital have also made into highlights many times by implementing the latest high-tech medical equipment& practices to provide all sort of healthcare solutions under one roof to facilitate patients. Medeor hospital is also well-known in implementing latest & sophisticated technologies in industry.

Medeor Hospital opened a tender for an intelligent and interactive Queue Management System to further improve their reception capabilities for the daily foot-fall of patients and to make the whole process swifter. RSI Concepts was one of the vendors who participated in this tender. The project was eventually awarded to RSI Concepts due to exceptional features availability in the queue management system and experience in the healthcare industry. The solution proposed was unique in a way that it reduce the total time from getting at the reception to getting the examination, doing the labs to returning back to the doctor and getting prescribed medication from the pharmacy.

The project execution process is bluntly admired at technical and administrative levels by the Medeor Hospital. Pilot project has already put in place by RSI Concepts and is rapidly advancing towards the full-fledged installation of the system, which is roughly expected to be completed by the end of December 2019. On this occasion Project Manager at RSI Concepts commented “We were very delighted to work with the highly cooperative IT professionals at Medeor Hospital. It was a fully collaborated effort that made it possible to complete the project in the given timeline. Medeor Hospital management is very happy with the Best Queue Management System we are deploying and they are hopefully that the full fledge system will help streamlining the queues and providing quick service to customers visiting hospital. We are very much excited to have another jewel in our clientele’s crown.”

In-time treatment for the patients is imperative and an efficient Queue Management System can help managers in the clinics and hospitals to improve patient waiting time and provide best in class service.

Checkout: Queue Management System for Union Coop

Kiosk for Queue System – Aster Clinic

RSI Concepts is honoured to supply Kiosk Machines for Queue System to brand Aster in the healthcare industry.

Aster Clinics is part of Aster DM Healthcare, a well-known and famous healthcare service provider in GCC. Widespread and easily accessible 101 clinics and 19 hospitals all over the world – Aster DM healthcare service provider is a pioneer in the industry serving millions of happy customers.

Kiosk-Machine-for-Queue-System-Aster-Clinic

To serve the customers more efficiently and precisely – the brand has decided to facilitate the visitors with a queue management system. The primary device used in a queue management system is token machines or ticket printers to issue token or numbers to the customer so that they can wait in the queue for their turn. Aster has sourced Queue System ticket printer from RSI Concepts.

We specialize in a leading Queue Management System known as RSI Queue – having robust hardware and efficient software. Our hardware consists of Ticket Dispenser, Counter Screens, Customer Feedback Screens, Waiting for screens and Sound system. Aster has acquired ticket dispenser machines from RSI Concepts for this project and will have integrated software to facilitate gigantic footfall of customers in clinics and hospitals throughout the United Arab Emirates.

Fabricated in metal with spray paint, the queue machine is a beautiful device to attract customers and fulfil the interior design requirements of the premises. The signage on the ticket dispenser tells the customer to use device upon their entry.

The ticket dispenser is equipped with a thermal printer which can print on 80mm paper in width – having the capability of printing images and logos without ink cost is the most efficient printing mechanism that can accommodate loads of prints every day. The ticket dispenser of the queue system is also equipped with a built-in motherboard, a fast processor and a RAM to support the software functionality in a quick and fast manner.

The 15 inches capacitive touch screen of the ticket dispenser is fast and quick in response with a touch of the customer to quickly load the menus and options as required by the software functionality and features.

The entire Aster DM healthcare group will gradually implement Queue System in all the fronts where customers’ presence is expected – to facilitate them with the optimum customer journey and experience.

Checkout: Queue Management System for Union Coop

 

Customer Feedback System For Oberoi Beach Resort Ajman

The Oberoi Beach Resort in Al Zorah, Ajman has recently signed a project with RSI Concepts that aims to provide better customer experience to their clients. The Oberoi Beach Resort under the Oberoi Group is well known for its luxurious five-star hotels with comprehensive wellness facilities. It operates 31 hotels in six different countries. All built with a great and elegant interior. This is a place where wellness and privacy is always the top priority.

Customer Feedback System

Customer-Feedback-System

The project is about Customer Feedback that will provide easier communication and interaction between Oberoi Beach Resort and its clients. Customer Feedback System is made to fully understand how clients find the services that the Oberoi Beach Resort provides. Are they satisfied? What weaknesses have they observed? And what suggestions could they give to better improve the service? These are some of the questions that this project aims to answer.

The Customer Feedback System is customized made. IT experts designed it very carefully depending on how their client wants it to be. It is developed to find loopholes simply by asking how the client would rate the service of the staffs or rate the hotel as a whole. This is for the reason that clients would obviously give direct and honest answers. Through this, the process of changing what is needed to be changed in the operation or in the customer service area will become easier and faster. This will make the monitoring of everyday operations be smooth sailing and peaceful.

Another advantage that the Customer Feedback System could give is that it is convenient and hassle free for both sides (staffs and clients). It is easy to use and accurate at the same time. It will not require much time so more and more clients will be encouraged to use the system. No pen needed and very fast to go to the next page.  It can be placed and installed in any part of the lobby where it can easily be seen and accessed. This would help the Oberoi Beach Resort to get real-time answers from actual customers because they can use the Customer Feedback System while the feelings are still fresh. Also, customers will not be hesitant to be as direct as possible on their answers because no staff is looking at them. Another good thing about using this Customer Feedback System is that Oberoi Beach Resort could opt to have the mobile app that could give instant customer feedback directly sent on their system.

How important is Customer Feedback?

Customer feedback is one of the things to consider upon building a business: Primarily because customers give life to your business. So, it is always the customers who you value the most. And it is always a priority to give satisfaction on them. It is very timely and advanced for a luxurious hotel, Oberoi Beach Resort, to use the advantage of technology to level up the customer experience. This will, later on, increase the number of loyal customers.

Checkout: Capital Health Screening Center for Customer Feedback

Queue Management System and Artificial Intelligence

AI in customer experience and Queue Management System

Artificial Intelligence has taken on customer experience this Gitex when RSI Concepts launched an intelligent robot to further enhance Queue management system. The efforts of RSI Concepts in Gitex 2018 towards launching the only queue management system with capabilities of artificial intelligence to recognize customers and prioritize their turn accordingly. Khorfakkan Municipality, in return has applauded the efforts put by RSI concepts in the field of Queue Management and customer experience improvement. GITEX is an annual electronics and technology show that presents exhibition and conferences from well-known companies and brands. It showcases the most advanced innovations from all over the world. It has become a big ground for both technology providers and buyers to have interactions with each one.

Best E-Government Project of the Gitex 2018:

The project of Khorfakkan Municipality has been awarded as the best Sharjah E-Government technology project of the Gitex 2018.

The Khorfakkan Municipality in Sharjah has commended the RSI Concepts in regards with joining the GITEX as KM was an exhibit participant, where they have launched an intelligent robot capable of identifying customers through the facial recognition and voice recognition capacity while staying within the boundaries of Queue Management Sysetm.

The robot has been making another milestone for the department as it makes the customer journey unique and exciting. It has a special capacity of recognizing faces through the use of face recognition system with special written algorithms that thoroughly pick out distinctive features of a person’s face. What makes it more unusual is its ability to identify customers on their second visit and help them on their inquiries or purpose of visit.

Al in customer journey has been showcased also with the Robot’s voice recognition capacity designed to receive and interpret spoken words/ dictation. It allows customers to connect with technology by simply talking at it. Another use of the voice recognition is that you can operate the robot hands free – without mouse, keyboard or the need to press any button, thus, gives comfort on the costumers especially if they are carrying or holding something with both hands.

Another feature of the intelligent Robot is its payment gateway function where in customers can pay service charges directly on the Robot using their credit cards. The good thing about it is that it is also been designed to issue receipts when the payment transaction is already done. With this Robot, customers have nothing to complain about. Its advanced features have made it exceptionally convenient at the same time, eye-catchy because of its uncommon design.

AI in Queuing System:

The Robot has also been featured with AI in Queue Management System. It assists the customers to be in the corresponding desks so that the municipality staffs could help them arrange and check their documents personally. This only shows that the municipality is focused not only on the implementation of the newly-launched intelligent Robot but also with the distribution of staffs for hands on giving of services.

The contribution of the Artificial Intelligence in customer journey experience is noteworthy of praise because it saves time through lessening the processing and waiting time of the customers and offering easier cycle for the municipality itself. It will definitely bring major changes to the business making it smooth running and more well organize. Also, it intensified the efforts of Khorfakkan Municipality in giving the best service they could give on their customers. At the same time, bring proud on the Municipality and inspire other to do the same.

Customer Feedback System for SEWA (Sharjah Electricity & Water Authority)

Customer Feedback Kiosk
Customer Feedback Kiosk for Sewa

To fully achieve the authority’s goal of giving satisfaction and happiness to its customers, Sharjah Electricity & Water Authority (SEWA) has installed a newly Customer Feedback System on its 13 branches – provided by the RSI Concepts. This has been another highlight for the authority as it showcased timely and advanced technology they could offer to elevate customer experience at a maximum level. The effort and determination of Sharjah Water & Electricity Authority to connect effectively on the users/customers becomes highly visible.

Features & Benefits of Customer Feedback System:

The Customer Feedback System is designed for convenient use. It is placed in different strategic locations where people can easily input their feedback. Convenient as it suggest, because customers can give feedback while waiting on their queue or even be accessed by a customer passing by. There is no need to use a keyboard or mouse because of the touch screen feature of Kiosk. It will require a little time and soft taps and you are done. Also, submitting customer feedback can be been made simpler through a mobile app still connected on the feedback system of customers. Whether the customers are satisfied on the services rendered on them, it ensures that all feedback, recommendations and suggestions received by the authority are accurate and reliable – as well as from the customers themselves. It is also less distracting because people could focus and think properly on what they should type because nobody is waiting and watching them. Through this modernize system, productivity becomes higher in a way that they can easily identify problems such as the things they should improve and things needed to be changed thus, giving faster solution for better service. It will also help SEWA to monitor the internal process on the actual scenario as the customers could give honest reviews and observation. Furthermore, it gives less hassle for the company and the customer because it is easy to implement and use.
Customer feedback is one of the factors that affect a specific company because that is where the management could obtain the perception and thoughts of the people. Through the installation of this Feedback system from customers, SEWA can easily fulfill their promise on becoming timely and responsive, accurate and consistent, accessible and convenient, friendly and courteous, and socially-engaged. That is how determined they are in giving smiles on the faces of their customers. Moreover, its result will not only cater customer satisfaction but also the development and growth of the authority in the long term. Knowing what the customer thinks and giving what the customer needs will create a loyal and lasting customer relationship.

Happiness Indicator and Customer Feedback System:

UAE Government has launched a number of programs to bring the country in the top 5 happiest countries in the world by 2021. SEWA has contributed to the cause by launching happiness indicator for customers through customer feedback system in 13 of their branches initially, an initiative launched in Dubai and other emirates by the government of UAE.

This Gitex RSI Concepts & Municipality in Sharjah showcases Intelligent Robot

Khorfakkan Municipality in Sharjah has launched an Intelligent Robot in Gitex 2018 for their customers. This has been another gigantic achievement of Khorfakkan Municipality to serve their customers in an efficient and advance mechanism that will help streamline their business process and workforce.

Customer Service with the help of Intelligent Robot:

The Robot has unique features of identifying customers upon entrance in the municipality premises with the help of intelligent sensing mechanism of robot. The robot also has the facility of face recognition once the customer is in the camera frame. The special written algorithms of face recognition makes the robot unique in a way that it can identify customers on their second visit and help them present related services or follow up on the on-going services. Hence any services in queue for the similar customer can also be retrieved upon identification of the visitor.

The Intelligent Robot can also register and identify customer with voice recognition. In a similar way the services related the customer can be presented to save time and hassle of the customer.

Payment Gateway function has also been provided to the customers where customers can pay service charges with their credit cards and a receipt of the payment is also issued upon completion of the payment. This feature will help customer in a great deal as it will eliminate the hassle of involving cashier.

Lastly the robot has been integrated with the Queue management system to help route customers to dedicated desks where document scrutiny or such other services where involvement of the municipality staff is required.

The project manager of the project Shehzad Asghar commented;

We are delighted and proud to work on such a scale project with a government department of Sharjah once again. This customer service Intelligent Robot will bring major changes to the business process of the department.

Customer Feedback:

This robot will help producing better Customer Feedback for the government department. Addition of Queue Management System, Digital Signage, Customer Feedback and Customer Survey will further promote the department in other public channels to bring competition and sense of achievement.

Queuing System for Oman Post by RSI Concepts

Oman is the second largest country after Saudi Arabia on Arabian Peninsula with the geographical area of 309,500sqm with the population of 4.5 million approximately. Having an almost 2000 miles coastline across the country it has huge importance in the region.

Queuing System for Oman Post
Queuing System for Oman Post

Postal Services in Oman are taken care by Oman Post, fully administered by Oman Government since 1966. Since then, Oman post has never looked back in the progress of the postal services to serve the residents of the country. Every now and then the department has worked to adapt new resources, mechanisms and technologies to progress in the field of postal services.

RSI Concepts and Oman Post have signed a Queuing System project for five of the branches where the customer foot fall was a concern. Token machine System at branches will save resources and time of Oman Post administration, eventually serving the customer in short possible period of time along with quality service by using reporting and in-depth analyzing features of the token system.

The branches will be equipped with ticket dispensers, waiting LED screens, Sound System and required software applications integrated with the business process to facilitate administration, management and customer experience.

Shehzad Asghar, Project Manager RSI Queue System has shared his delightfulness by adding;

“We are extremely proud and excited for being chosen by the management of Oman post for Queuing System implementation. It was quite challenging experience to understand and provide an end to end Queue Management Solution which caters to their complex requirement for customer experience and integrations to their core business applications. This Queue System implementation is a pilot project which is being rolled out in five branches at the first stage. The objective is to fine tune the system at this high foot fall locations and then roll it out to the rest of the branches across the entire country”

Acquiring of Queue system is a sign that Oman Post is constantly looking to improve their services for the residents of Oman.

RSI Concepts helped Khofakkan Municipality Council launching e-services portal along with face recognizable & voice responsive kiosk at Gitex 2017

Khorfakkan, the creek of two jaws and with only natural deep seaport in the region, is a second largest town located at the east coast of United Arab Emirates. Khorfakkan is a part of the state of Sharjah, dominated by its super busy container port. Khofakkan is also a famous weekend destination of the country due to the beautiful mountainous landscape throughout the city and a beautiful curved Cornish.

In February 2005, the emirate of Sharjah established nine municipal councils among which one was the Khofakkan. The Municipal Councils are considered as monitoring bodies to propose laws, regulations, supervision and other platforms that reflect the concerns and problems of residents and to provide solution by all means.

In order to provide in-time and quick services to the residents of Khorfakkan the Municipal Council has worked on state of the art technology in the recent years. This Gitex 2017 Khorfakkan Municipal Council has launched e-services portal, with a beautiful web design along with face recognizing and voice responding kiosk machine to facilitate the residents. KM (Khorfakkam Municipality) has also launched a mobile application on two platforms IOS and Android for the residents to avail the services quickly.

RSI Concepts has been the technology partner of KM to develop custom web application for the kiosk machine which has the capability to interact with residents over speech and face recognition.

After the successful launch , Mr. Shehzad Asghar, Project Manager says;

“It was a challenging project for us as we had to implement state-of-the-art face recognition and voice interaction algorithms for the residents. We have completed the mobile application, web portal with a beautiful web design, kiosk machine with an interactive experience – well in time and launched at Gitex 2017. We are honored to be a part of this project”

https://instagram.com/p/BaEy1oHgvwu/

https://www.instagram.com/p/BaExb8KAF_3/

Mirdif City Center in Dubai – Carrefour Hypermarket acquires Queue System from RSI Concepts Sharjah.

Mirdif City Centre is a shopping mall located on Sheikh Mohammed bin Zayed road in Dubai. The mall is a popular destination for the shopping goers as it has more than 400 stores with a number of activities for every age including restaurants, cafes, a cinema and two huge food courts. The mall also has a Carrefour Hypermarket to serve shoppers. With all other hypermarket facilities, The Carrefour hypermarket has a fishery section to help shoppers find the sea food they need.

Due to the high quality and low prices of the products at fishery section it has a huge demand and the section is crowded in peak hours. The management of the hypermarket has acquired RSI Queue System (a product of RSI Concepts to manage queues and customer waiting) to help customers serve more efficiently.

After the successful implementation of the RSI queue system, Mr. Shehzad Asghar, Project Manager RSI Queue System says,

“We are honored to be associated with Majid Al Futtaim Group.  RSI Queue has a vast experience of being implemented in the similar industry in the past to manage queues and it is delightful to see that RSI Queue Management System is going beyond the expectations of Carrefour management in providing a wonderful journey and experience to the visitors”

With an effortlessly functioning Queuing System, Carrefour hypermarket has better throughput and time saving of customers.

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