Press Releases Archives - Page 4 of 5 - RSI Concepts - Top IT Solution Provider Company in Dubai, UAE

October 14, 2020

RSI Concepts has provided 360 Degree Tablet Kiosk Stands to Americana Computers for Adnoc

RSI Concepts has supplied 360 Degree Rotatable elegant iPad/Android tablet kiosk stands to Americana Computers for their prestigious client, Adnoc. If you are living in UAE you must be familiar with the name Adnoc, they are serving the national interests of the country since past 46 years and have helped the government in transforming the economic growth by managing the hydrocarbon value chain on the behalf of Abu Dhabi government. The Adnoc is considered to be the pioneer of the modern-day hydrocarbon value chain and the energy market by introducing and integrating modern technologies and innovations throughout the organization.

Americana Computer System is a leading name in system integration and information technology solutions. Mainly dealing in Networks, Mobile Computing, Client-Server Applications, System Integration and value-added management for hardware and software systems. Americana Computer System has established a respectable name in the market in providing server management and desktop software solutions, security systems & Solutions, AMCs, and various other enterprise-level solution. Along with all technological strength the Americana Computer System has also partnered with well-known international IT brands such as HP, Dell, IBM, etc.

RSI Concepts was requested to supply Americana Computer System with elegant, high-end iPad/Android tablet kiosk stands with adjustable 360-degree frames. The iPad/Android tablet kiosk stands were meant to be delivered to the Adnoc for one of their projects. In total 90 stands were delivered. RSI Concepts was one of the several suppliers who has submitted the tender for this project and we have won the bid because of our market reputation and the quality products that we have delivered to several national and international brands in the country.

Here are the remarks of our Sales and Marketing Manager, Ms Maheen Waheed, who was the manager in charge of this project:

“The quality, finishing and the functionality of the 360 degrees rotatable iPad/Android tablet kiosk stands has to be unmatchable. The team from Americano Computers is highly professional and cooperated with us to the maximum extent possible. The delivery was done on time with satisfactory feedback from the Adnoc.”

At RSI Concepts we always focus on quality work and timely deliveries, which is the reason we have earned a reputation in the market that lead us to score hundreds of landmark projects throughout our journey. We are always more attentive towards minutes details and the final outcome. Especially in such projects where the customer’s reputation is on stake. We are aiming to maintain long term relations with our customers by offering them quality work at competitive costs.

Check this out: Directorate of Islamic Affairs Sharjah Acquired RSI Concepts for HR Self-service Kiosk Solution

October 7, 2020

Directorate of Islamic Affairs Sharjah Acquired RSI Concepts for HR Self-service Kiosk Solution

The Directorate of Islamic Affairs Sharjah has acquired HR Self-service Kiosk by RSI Concepts to improve their operational efficiency. The Sharjah Directorate of Islamic Affairs is responsible for maintaining and constructing mosques all around the Emirates of the Sharjah. The entity is also taking care of all the religious affairs such as Juma Khutbah, Adan and Prayer Timings, other public matters. The Directorate of Islamic Affairs Sharjah is in collaboration of all other relevant institutions too and taking care of everything related to religious matters in the Emirate of Sharjah. The Directorate of Islamic Affairs is integrating the latest technological solutions to increase its operational capabilities as well as providing more reliable support and service.

RSI Concepts was given a task to further digitalize and automate some operational processes in the Human Resource (HR) Department by implementing HR Self-service Kiosks. We have designed a completely customized solution to cater to their specific needs. Our HR Self-service Kiosks are equipped with a large touch-screen, Emirates ID reader, Document Scanner, A4 Size printer and a camera to aid the software functionalities introduced to automate a variety of HR-related tasks.

The HR Self-service Kiosk software is dedicatedly built for the Directorate of Islamic Affairs Sharjah, to provide all required HR functionalities. Our HR Self-service Kiosk’s software is equipped with a smart software engine to automate the process with a powerful back-office control module to further control, monitor and report generation about the system performance and usage. The HR Self-service Kiosks are fully self-service machines and allow the user to sign-in by scanning their Emirates ID cards, once the user is signed-in they can print their salary certificates, leave applications, other documents and applications. The users can also autonomously apply for various HR services without intervention from the HR staff. This reduces the workload of the HR staff and also excel in the service delivery process through automation.

The users can also print a variety of standard documents from our HR Self-service Kiosks such as Juma Khutbah, letters, applications and much more. The status of under process applications is also available in the HR Self-service Kiosk. The users can also upload documents by scanning them on the spot through the in-built document scanner of the HR Self-service Kiosk, this not only reduces the service delivery time but it also makes the process easier and robust for the users.

Here are the remarks of the Project Manager, Mr Shehzad Asghar:

“Requirement gathering and objective identification were fairly easy, thanks to the support and cooperation of the Directorate of Islamic Affairs Sharjah team. The technical part of the project was a bit challenging as so many things are there, but thankfully due to the hard work of our team and excellent operational capabilities of our company, we have succeeded to complete the project on the agreed deadlines.”

At RSI Concepts we always strive to deliver. The customer and the quality of work is our top priority. Thanks to our dedicated team and professional environment maintained by our management we have scored so many landmarks in our successful journey. Providing the customized HR self-service kiosk solutions is one of our core speciality. We always provide innovative solutions to our customers which gives them long-term technological and financial advantages.

Check this out: Smart Gate System for Khorfakkan Municipality by RSI Concepts

October 6, 2020

Smart Gate System for Khorfakkan Municipality by RSI Concepts

Khorfakkan Municipality acquired RSI Concepts to install Smart Gate Automation System for Trucks. Khorfakkan is a rapidly progressing town with a vision to integrate technology and innovation to facilitate its residence as well as the tourists who love to visit the beautiful nature-rich city and the iconic curved beach of Khorfakkan. As the Khorfakkan naturally has the most pleasant weather in the UAE, and along with its natural rich landscapes, and facilities for the tourists, it is becoming more popular tourist’s destination. Hence the Khorfakkan Municipality is also investing heavily in integrating the city with the technology and innovation to provide more facilities.

Khorfakkan Municipality has a sewerage dumping area, where all the sewerage is coming from all around the Khorfakkan. The Khorfakkan Municipality charges each truck/tanker a fee for each trip. Earlier they were using the manual logbooks, to track and monitor this operation and the payment was also on the sight. It was hard for the management to input the data and also to regulate it. The books were manual and the registry was difficult to input into the digital system. The Khorfakkan Municipality and RSI Concepts comes up with a solution to digitalize the process by installing the Smart Gate Automation System. This system not only digitalized the whole operation but also automate it to a certain extent. This allows the management to put regulations and an error-free robust mechanism to manage the payments and track the vehicles.

Our Smart Gate Automation System installed a powerful software program along with automatic gate barriers which can be accessed using an RFID by the truck/tanker drivers. Here are some of the key features of our Smart Gate Automation System:

All the companies will be registered in the system along with all the vehicles
All the trucks/tankers will be provided with RFID to access the automatic gate barrier
The Khorfakkan Municipality will top-up credits against each truck/tanker which is being linked to its dedicated RFID
If the vehicle has sufficient balance then they can access through the gate
The whole operations become digital, regulated and much easy to generate reports and extract statistical data from
This not only cut the resources but also generates revenue for Khorfakkan Municipality

Our RSI Concepts Smart Gate Automation System is based on a powerful smart software with in-built intelligent software engine which enables more organized statistical data and reduces the human errors to none. Here are some of the major features of our Smart gate Automation Software:

Easy-to-use administrative dashboard for the back-office staff and the management
Complete statistical analysis and comprehensive reporting module
Logs for daily/weekly/monthly and all trips by a truck/tanker
Automated system to verify the validity of the vehicle registration card, driver’s license, company’s trade license expiry dates
Comprehensive reports about the revenue generated by a company registration, vehicle registration and the RFID top-ups
Admin controlled panel also allows Khorfakkan Municipality to implement the company’s policies, such as checking of the expiry date of the Vehicle Registration Card, or Trade license or any such thing

The Smart Gate Automation System is just a pilot project for one facility and the Khorfakkan Municipality is planning to implement the same solution on the other sewerage dumping areas too.

Here are the remarks of our Project Manager, Mr.Shehzad Asghar:

“The Khorfakkan Municipality team is so cooperative and supportive. The installation of the hardware was a comparatively easy task. Although the Smart Gate Automation Software was a little tricky, as we have to manage the companies policies as well as the accounts and financial part for the whole operations. The system was not just a success but it significantly enhances the operations of the department.”

RSI Concepts Smart Gate System is a well-crafted application, quite capable of automating the maximum operation processes along with a very organized statistical and financial data formats. The software is also capable of integrating with any third-party application or ERP for data synchronization.

Check this out: Etisalat Academy Acquired RSI Concepts for Digital Branding

September 24, 2020

Etisalat Academy Acquired RSI Concepts for Digital Branding

Etisalat Academy is one of the largest training facility in GCC having 1.2 million square feet large facility located in Dubai. The Etisalat Academy is the source of innovative skills and assessment programs for local, regional and multinational corporate and public sector in UAE and all across GCC. The Etisalat Academy and its partners are providing professional and innovative training services for their customers in many countries and regions all across the GCC. They are also responsible for fulfilling the needs of professionals, managers, and team members in the local market and supporting the local enterprises and business.

Recently the Etisalat Academy has decided to add new programs to their portfolios and required some new branding for that. RSI Concepts was one of the suppliers who were shortlisted for the tender and later we were being awarded due to our reputation and technical capabilities. At RSI Concepts we are providing a variety of IT services and solutions. Branding is one of our core speciality. We were given the task of bringing their new branding strategy to life.

Branding and marketing play an important role in the success or failure of a project/business. Branding is what make or break people’s perception of your organization. It is not just a few landing pages, presentations, printed media and content but it is the real essence of the modern-day marketing. In such a competitive environment having a perfect branding helps businesses establish their identity and obviously boosts into more leads. In today’s modern world “Seeing is believing” especially digital brand identity is considered to be a key to success. Modern man is way too connected to the digital world than ever before, which is why it is very important to have a good reputation in the digital arena too.

Here are the remarks of our Sales and Marketing Manager. Ms. Maheen Waheed:

“Dealing with such a big organization which is known for their quality standards and innovation leadership in the market, was not an easy task. But thanks to our skilled professionals and business analysts, we have managed to deliver as per their expectations. We have met all the requirements and proven to be able to take up with their extraordinary quality standards and sophisticated branding needs.”

At RSI Concepts the quality of our work is our top priority. This is the reason our clients prefer to do repeated business with us. That is not all, we are always hunting for the new talent and maintained a versatile human resource repository. Our clientele based upon local and regional enterprises and organizations which give us an edge over other suppliers as our business analysts are well versed with the custom and norms of the local market and always take care of the moralities, tradition, cultural customs and local need of the community. Which is why our branding and marketing solutions are very well prepared and cost-effective too.

Checkout: Why should the bank think beyond queue management?

July 13, 2020

Ajman Bank Acquired RSI Concepts for Web Design Revamp

Ajman bank acquired RSI Concepts for their web design revamp in 2020. Ajman Bank is one of the fastest-growing financial institutions in the UAE. Ajman Bank has introduced a wide range of Islamic Banking and Sharjah compliance services for individuals, family, businesses, and government institutions. The Ajman Bank pioneered a lot many new technologies to the financial market of the United Arab Emirates and is providing a multitude of exclusive services. The Ajman Bank is widely trusted by individuals and businesses not only in Ajman but all over the UAE.

Ajman Bank never compromises to the service quality and customer journey which is the reason the Ajman Bank always opt for high-end technological solutions for the bank and the customers. The marketing and communication team is responsible for the customer-friendly image that the bank has built over the years. The Ajman Bank is investing a lot in the eco-friendly and paperless initiatives of the government of the UAE. The Ajman Bank is also responsible for the rapid economic growth of the Emirates of the Ajman and is proven to be a trustworthy partner for the shareholders. The Ajman Bank not only put the customers first but also put policies in place for the betterment and individual growth of its employees. Such trait is a clear indication of honesty, humanity and mindfulness of the higher management.

Ajman Bank’s marketing and communication team have proven to be the best by continuously evolving their approach and mediums of communication to communicate with their customers and the broader audiences. Recently the Ajman Bank has decided to revamp its website to incorporate their modern communication strategy. RSI Concepts was honoured to revamp the website for Ajman Bank. The new website is built to be more customer and service-centric. The navigation structure has been upgraded to be easier to use and user friendly. The main objective was to adopt a modern theme and a new communication strategy. The mobile user experience was completely upgraded and more flexible with the latest compatibility patches to support a multitude of mobile devices.

Being a service provider RSI Concepts is honoured to have such a long term partnership with such a prestigious and reputable institution. Hence another proof of our excellent analytical abilities and technical skills. Developing a website for a bank is not an easy task, especially when we have to consolidate tons of information in a way that everything is reachable to everyone within a few clicks. Which was remarkably done. The graphic designing, programming and the technical part is also very difficult and requires highly trained professionals to abide by the strict security policies and marketing guidelines. We are very proud of our professional web designers and the programmers who left no stone unturned to make sure an exclusive user journey with a highly secure website platform.

Here are the comments of our Sales and Marketing Manager, Ms Maheen who was responsible for this project and she did indeed done a remarkable job to complete the project in timely manners:

“For sure this was a test for my management abilities and the technical skills of my team. The task was being assigned to carefully handpicked individuals who are highly experienced and master of their respective fields. It was impossible to complete the project in a timely manner without the support and communication between the Ajman Bank and RSI Concepts’ teams. Everyone was highly attentive and responsive and always willing to go an extra mile to complete this project in timely manners along with all the strict policies and very high standards that were required to meet the expectations of the Ajman Bank marketing team. This is the reason we are being able to provide an exclusive user experience and easy-to-access service structure form the website. I am thankful to not only my team but the Ajman Bank team who have supported us and showed superior professionalism throughout.”

The web design process for a bank’s website with strict security policies and communication guidelines was never an easy task. The website design in Dubai, in general, requires a lot of understanding of the audience and the customer mindset. As UAE is a community of diversity and a multi-cultural ecosystem, which demands advanced analytical and professional skills to be able to deliver a successful project. At RSI Concepts we have a team of highly experienced and professional people who proved to be the best in their respective fields.

This is the reason at RSI Concepts we have a long list of clientele who had repeated business with us for the past many years and are still satisfied with our products and services. At RSI Concepts we never compromise for security and user experience, not even the least bit. This is the reason we have been praised by our customers for the quality of work we have delivered to them and also for the technical support we are providing for more than a decade now.

Checkout: Paperless Queue Management System – Dubai, UAE

May 12, 2020

Website revamping & digital marketing acquired by CoolTech Gulf

RSI Concepts is honoured to announce that we have recently been appointed by CoolTech Gulf to reinvent their online presence by revamping their existing website design along with a digital marketing campaign. The new user interface and navigational structure to be more fluent, user-friendly and business-centric. The main objective is to enhance the user experience and perform technical upgrades to take the full advantage of the digital marketing campaigns.

CoolTech Gulf is a well-reputed and very well established name in the water treatment supply and service market, operating mainly in the UAE but have their clientele expanded throughout the Gulf region. The company is among the very first organizations in the region who have started a sort of campaign to promote environmentally friendly and energy-efficient solutions for the market. They are well respected for introducing new solutions and innovative technologies in the market. Which give their clients an edge in reducing the cost, maintaining the long-term sustainability and cost-efficient system operations. Along with that, the CoolTech Gulf has a sole dealership of some of the top-notched European made brands in the whole region which also is proof of their market repute and superiority in the region.

The digital marketing campaign is aiming to boost brand awareness domestically and internationally. Digital marketing has already been dominating conventional marketing in the Gulf region as well as all over the globe. The potential of the targeting relevant audience along with ease of targeting the geographical audiences without literally no complexity makes the digital marketing more accessible and more useable than any other communication medium. That is not all, the high level of statistical analysis and detailed reports for the advertisements provide highly accurate and reliable insight into the digital marketing campaigns. This lets the marketer improve its marketing strategy and get the best possible outcome of any digital marketing campaign.

Here is a short note from our sales manager Mr Humayun Hashmi who is been handling the project from the beginning:

“For sure CoolTech Gulf is a big name in the region and it was truly an honour to have started this project with them. The team is very much involved and super responsive. Though we got some delays because of some new postings at the client-side and later the COVID-19 outbreak overall we are trying to deliver each milestone before its due date. The user interface and the navigational structure of the website is a bit challenging but thanks to our experienced designers and analysts we have successfully built a very business-centric design that will totally enhance the online brand identity of the organization. The digital marketing campaign will also help to build the brand image online. We are looking forward to completing the project in due time.”

I couldn’t agree anymore, being the part of the analysts’ team I also got a chance to involve in the research and analysis process for the user interface and navigation mockup designs, and it was not an easy task to do that. But we took enough time to present an idea which got approved soon. At RSI Concepts the quality is everything, we do not compromise on the quality and ensure to deliver best.

Checkout: Read this before starting Digital Marketing Campaign in Dubai

March 15, 2020

Customer Feedback System with QR Code for each property – DAMAC Properties

Customer Feedback System for Damac Properties is designed and developed by RSI Concepts. DAMAC Properties is a name that needs no introduction in Dubai, UAE and GCC. DAMAC Properties has developed thousands of projects till last year and many in progress. The luxury property developer has established a brand name in the market by providing some of the most luxurious homes, apartments, buildings, resorts and hotels all over the UAE.

When it comes to customer happiness and satisfaction, DAMAC compromises on nothing, they have implemented international quality standards and even beyond. DAMAC is providing its customers with the best support and customer service. DAMAC is a high customer-centric organization and they are investing a lot of resources in customer happiness sector, which is a reason DAMAC has been awarded more than 100 global awards for the civil marvels they have built over the time. No matter if you take a look at their high-rise buildings, homes, apartments, interior, exterior, or whatever, everything that has DAMAC’s name will also have unmatchable quality and standards.

This is the reason DAMAC have decided to collect feedback from their customers and people whoever are visiting the DAMAC properties. This is when RSI Concepts have been provided with an opportunity to submit their bid for the DAMAC Customer Feedback System tender. The competition was tough but we have won the bid based upon our intelligent and smart feedback collecting solution. We have provided the QR Codes for each property which makes the Customer Feedback System more accessible and easy to use with a smartphone too.

Our customer feedback system is built on a very simple and basic rule, which is “easy-to-use”. At RSI Concepts we have more than a decade of experience in Customer Feedback and Survey solutions. Which enables us to provide our customer with a solution no one else can offer in Dubai, UAE.RSI Customer Feedback System is equipped with a smart statistical engine, which does most of the statistical analysis and provides completely customized reports. RSI Customer Feedback System is a result of a decade long experience and knowledge which we have gathered from our hundreds and thousands of implementations all over the UAE.

QR Code Based Survey and Customer Feedback

The unique and new thing in this system was the introduction of a QR code-based mechanism. Each DAMAC property was tagged with a unique QR code, which is pasted on a very prominent place. The tenant/customer and visitors can scan those QR codes with their smartphones and do the survey within a few taps or they can do the survey from the interactive devices also, which are installed on each property. The system will monitor and update the admin panel in real-time, and whenever negative feedback is submitted, the system notified the concerned staff immediately along with that, an SMS and Email will be sent to the customer as well. Later the staff can rectify the problem and notify the customer accordingly. This feature builds a sense of connectivity and the customer/visitors will also feel comfortable by knowing that they are important and DAMAC is taking their valuable feedbacks very seriously.

The system is very flexible and completely customized to fulfil the needs of the DAMAC. Above all our system provides provisions of customizing the surveys for each property and a very deep statistical analysis mechanism which no one else is providing. This was the reason DAMAC selected us over so many other vendors.

Here is what our Sales and Marketing Manager, Ms. Maheen Waheed stated when I asked her about her experience with this project:

“This was quite a challenging task dealing with so many technicalities and implementation of the system on such a large scale within such a short time. The DAMAC team was wonderful and very cooperative, which helped us to complete the project as per the given deadlines. Overall it was a quit learned experience, not only for me but my team as well. We are very much positive that this project is a gateway for more upcoming projects with DAMAC and we are proud to have them in our portfolio. Here I would also like to thank my technical team, who did a remarkable job and made everything possible. DAMAC management is much excited to see the results of the system and they are very satisfied with the performance of our customer feedback system.”

RSI Concepts hosts multi-cultural employees and carefully picked only the wonderful mind who love their work, and this is the reason we have accomplished so many achievements this far.

Want to learn more about our feedback and survey system? Visit our product page: RSI Concepts Customer Feedback System.

Checkout: Capital Health Screening Center for Customer Feedback

February 17, 2020

Queue Management System for Union Coop

Dubai Union Coop acquired Queue Management System to shorten the queue time for their hundreds of daily customers. This will allow more freedom while the staff is taking care of the job simultaneously. The Union Coop in Dubai is the largest consumer cooperative in the country, having multiple branches, two malls, and two grocery chains with their network spread all over the UAE.

The Union Coop is also one of the pioneers of introducing the smart shopping innovations in the region. One can find each and everything from groceries & food, to electronics and household appliances in the Union Coop branches – which is why the daily footfall is huge. In order to make the queue shorter and to facilitate the customer the Union Coop acquired Queue Management from RSI Concepts, which is not just an ordinary queuing system but an intelligent mechanism to allow more freedom to the shoppers and also make the process easier and error free for the staff itself.

The RSI Concepts’ Queue Management System is mainly commissioned at the Meat and Fishery sections of the Dubai Union Coop. The customer can purchase item of their choice, handed it over to the staff for cleansing and can walk away to continue their shopping while once the staff is done cleaning, the customer is notified via available mediums to collect the item from the meat or fishery section of the mall. This eliminates a long waiting time in front of the meat and fishery areas and also prevent hustle created by rush.

The whole mechanism was designed to reduce the queue time and provide freedom to the shoppers to spend more time shopping rather than waiting in the long queues. The system also prevent all types of human errors and issues that may arise in the manual process. Everyone is getting the work done at their queue number so there are happy with the waiting and services provided with utmost care and speed.

Here are some words of our Project Manager Mr. ShehzadAsgher about the Queue System deployed:

“Truly this was a challenging project, as the task was to establish a system which will cater thousands of the customers by automating the most of the queue and waiting customers. The other important part was to make the Queue system fool proof. We have brainstormed in detail to establish a workable concept of queue management – and which provided fruitful results in a short span. It was wonderful to see our customer happy. At RSI Concepts we always eager to provide our customers with customized solutions to address the minute details of their problem.”

This was a challenging task, the system itself was not complicated but the logical part and the work flow concept was truly a remarkable achievement.

Checkout: Features of an efficient Queue Management System

February 6, 2020

Mobile Phone Charging Station

RSI Concepts launches mobile phone charging station.

Team at RSI Concepts is proud to announce the launch of mobile phone charging station.

Nowadays mobile phones are binding devices that everyone carries for their daily use. They have become so important that our daily life is incomplete without having a mobile phone. Other than phone calls mobile phones are widely used for socializing with family or friends, banking transactions, watching IPTV services and so on – the list never finishes and each day a new service is introduced to make our life easier. Most of the services require a data connection hence a minimum of 3G connection is required and as more the connection time, more batteries drain.

Mobile charging kiosk has been introduced keeping aforementioned in mind. The cell phone charging station is one of the mandatory requirements of indoor public places where there is considerable footfall such as government departments, banks, shopping malls, play areas, hotel lobbies, schools, colleges, universities, libraries, coffee shops, airport lounges and wherever people gather individually or in a group.

The mobile charging station is designed by the engineers at RSI Concepts, fabricated and manufactured locally with high-end materials from different parts of the world. The mobile station has a crisp finishing to maintain the quality and to match the ambience of any premises.

Lock and Charging

Each compartment of mobile charging station has been designed with enough space to allow different size of mobile phones, such as Apple, Samsung, Huawei, Blackberry, Oppo, Vivo, Nokia, Motorola, LG etc. Each compartment has its own digital lock which can be used as a locker. A one-time PIN can be created before keeping the phone on charge in compartment and the same PIN is used to open the locker once the phone is charged up to desired level. Simple operating instructions are provided on the phone charging station in English and Arabic both to meet the general public requirements. There is also a master code that can be used if a one-time PIN is forgotten or lost.

The mobile charging station can be customized as required. It can have less or more compartments or digital signage screens as required. The power required to charge the mobile phone is equally distributed hence all the devices connected can be charged at fast speed in as less time as possible.

The contribution of the mobile charging station in the product line of RSI Concepts is vibrant addition. This will help our current clientele who rely on our products and help reaching new horizons in future.

Checkout: 6 things to expect near future in Digital Signage Dubai

December 23, 2019

Customer Feedback of Capital Health Screening Center

Capital Health Screening Center is a medical testing facility for Visa Medical and other check-ups, operating in Abu Dhabi City, Musaffah and Al Ain region. The health center comes under the umbrella of Mubadala, a global investment giant having assets worth around AED 840 Billion. There is no need to comment about the quality of services provided at Capital Health Screening Center when we know that the parent company is Mubadala. The center is not only a visa medical testing facility but a full-fledged healthcare and medical check-ups are also undertaken.

Recently Capital Health Screening Center requested bids for a customer feedback system through a tender, for all the three branches located in Abu Dhabi City, Mussafah and the Al Ain. The estimated foot fall from all branches is around 3 to 4 thousand people per day. The Capital Health Screening Center is striving to improve their services by taking the feedback from their visitors. They were aiming to make the feedback process more appealing and simple so that more and more people will share their experiences and opinions with the management.

The reason why RSI Concepts successfully passed through the strict screening process of tender awarding is our previous experience and better understanding of the local cultural and moral norms along with meeting the criteria of technical and commercial part. We are well aware of the local and international quality standards. Above all we provide customized solutions to precisely address the customers’ needs without limiting them on anything.

The system proposed to the Capital Health Screening Center was a very simple and easy to use feedback system for both the visitors and the management staff. Our software is built on very strong and powerful base, along with all customized features to blend in with the existing systems, this capability plays the major role in our winning. We have already proved our technological advancements and capabilities to be superior to any of our competitors. RSI Concepts manufactures both hardware and software in the UAE which enables us to propose the best rates in the market.

The Customer Feedback System commissioned at Capital Health Screening Center consists of 5 feedback kiosk machines in total. The software application for the feedback is another marvel built by RSI Concept’s professional engineers and programmers. The software of customer feedback system allows the visitors to scan the barcode of their registration form and input the feedback in a few simple steps. The system will then do the statistical analysis and produce reports as per the pre-configured settings.The reporting engine allows generating customized reports, whenever required. This will help the management to evaluate the whole process and the public relation staff on the bases of their performance and behavior with the visitors.

Here is a statement of our Project Manager, Mr. Shehzad, who was given the responsibility to initiate, execute and implement the solution:

“It was a wonderful and quiet learned experience for me and my team to work side by side with the Capital Health Screening Center’s management and technical teams. The overall attitude was very professional and quit generous towards us. Which was a proof of the productive and friendly environment they are sustaining for their employees. No wonder, they stress so much on the customers happiness and strive for improving their services. I would love to work with the Capital Health Screening Center teams if I get another chance.”

Indeed those words were a mare reflection of the work ethics and professionalism we saw at the Capital Health Screening Center. That was not just us but the team at the health center was also very happy working with us. At RSI Concepts we always take care of our clients and always try to meet their expectations. We will look forward to getting more projects with the Capital Health Screening Center, Abu Dhabi and of course the Mubadala.

Checkout: Customer Feedback System For Oberoi Beach Resort

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