Press Releases Archives - RSI Concepts - Top IT Solution Provider Company in Dubai, UAE

July 6, 2023

Lafarge Acquire Truck Queue Management System from RSI Concepts

Lafarge Emirates Cement LLC is one of the most famous and reputed company offering a wide range of construction solutions with a strong portfolio and international presence in the region. The Lafarge Emirates Cement is part of a bigger Holcim Group, and share a common vision of promoting green growth. The Holcim group has strong presence in global markets all around the world with a workforce of around 75,000 employee worldwide. The Lafarge Emirates Cement is known for its remarkable contribution and initiatives to the society and environment. The company has revolutionized the construction sector in UAE by adopting to modern technologies and practices.

The climate centric and reduction in harmful materials is the epicenter of all processes and methods at Lafarge Emirates Cement. The group is investing heavily in reducing carbon-footprint, encouraging the use of low-carbon materials and decarbonizing their current operation. These initiatives and compliance with local and international industry standards helped Lafarge Emirates Cement build a great reputation and a strong brand name.

Recently Lafarge Emirates Cement LLC have faced a problem in their delivery system, they were having issues registering the drivers who are coming to collect the cement or other mixes at their plants. On top of that the vehicle flow management also needed some improvements. For that the Lafarge Emirates Cement LLC required a modern queue management system for vehicles. They have contacted top queue management system designer and developer agencies in Dubai, UAE and asked them to propose a queuing solution to solve these problems. Thankfully RSI Concepts was awarded the project to design and deploy a customized vehicle queue management system for Lafarge Emirates Cement LLC which can improve the vehicle flow and add additional security layers to improve the authentication process at their production and distribution facilities.

RSI Concepts have offered an outdoor interactive self-service kiosk which are deployed at the entrances of their facilities. All incoming vehicles can register themselves at these kiosks. The interactive self-service outdoor kiosks are designed to simplify the process for the drivers adding support for multiple languages and automating various steps. The drivers can simply reach to the kiosk and scan an RFID based Identification Card, which will help the system to identify the person and its company/department. Furthermore the facial detection is also available and the drivers can scan their face to identify themselves, the system has ability to verify the registration status of the vehicle, driver and their company automatically to prevent unauthorized access. After completing a simple sign-in process the vehicle drivers are issued a mobile ticket via SMS which help them navigating through the next steps and getting the job done.

Here are the remarks of our Sales and Product Manager, Mr. Shehzad Asghar:

“It was a great experience working with the Lafarge Emirates Cement Team. Thanks to our skilled designers and hardworking engineering department, we have delivered the complete solution within the required timeline. Both the software and hardware were fully customized and integrated with the existing IT infrastructure and central information system which helped us including innovative and productive features in the system. We will looking forward to expand our collaboration and support to Lafarge by working at more ventures in future.”

The interactive self-service outdoor kiosk solution demand simplicity and productivity which can only be achieved with innovative features and creative ideas. At RSI Concepts we have a highly skilled and motivated team which ensures our each solution not just meet the requirements but offer maximum productivity and efficiency to ensure customer satisfaction. Lafarge Emirates Cement LLC is a well reputed name in UAE and we will look forward to expand our collaboration in coming future.

June 19, 2023

DP World Acquired RSI Payment Kiosk

The DP World is a well-known name in UAE, even if you are not related to logistics or shipping industry you would still have heard or seen anything about the DP World. It is among the largest corporations in UAE offering multiple services for government facilities and private businesses and organizations all around the country. The DP World has also established an international presence in the industry with operating in around 70 countries all around the world. The DP World has built a repute of revolutionizing the supply chain practices and support local and international businesses and operators to improve their abilities and drive efficiency in their operation and procedures. The DP World is also known for its bold initiatives in digitalization and ability to adopt modern innovative and out of the box technological solutions. This is the reason the DP World have become a global leader with moving 10% of the global trade from its ports,terminals, logistics and marine services all around the world. The World Security is a security solution provider and a subsidiary of DP World which is currently working with several government, logistics, ports, hospitality, commercial and financial sector clients and providing them world-class security solutions.

Recently the DP World and World Security management decided to automate the entrance processes and enable self-service for the visitors and customers at several facilities. For that a comprehensive solution was required which could not only allow users to make transactions and deposit fees in a self-service mode, but also required to meet the high security standards of the organization. For that RSI Concepts was requested to submit a proposal. RSI Concepts has proposed a customized payment kiosk solution with integrated software system. Our self-service kiosk allow the customers and visitors to make payments and issue entry passes or generate receipt for several other services within the facilities. The task was to build a platform which make this process simpler and also ensure ultimate security. Thanks to our experienced design engineers and skilled staff we have come up with a notion of customized payment kiosk with interactive features and added security layer to ensure the kiosk meet the security requirements of the DP World and World Security.

Our self-service payment kiosk offers an interactive high-definition display with a very customer-friendly UI. Furthermore the customers and visitors can deposit fees and service charges directly to the kiosk in form of cash or coin and they can also take the return/change back. The smart payment kiosk also capture user’s photo and relay it to the central management system which allow the security system to automatically detect the person and grant them access instantly. This has significantly increase the user convenience and automate the entry process which results in better customer experience and more control over the customer flow. Our system is integrated with the central command and control system and information center of the DP World and World Security which further allowed us to simplify the user journey and make it more convenient and easier for the visitors and customers.

Here are the remarks of our Senior Sales and Project Manager, Mr. Shehzad Asghar about the project:

“It was such a great experience dealing with the DP World and World Security teams. Working with customized solutions is always challenging but thanks to our experienced and skillful team we have delivered the project as per the agreed timeframe. The initial response from the senior management was remarkable, and the users of payment kiosk were also delighted to have such an intuitive solution. We will look forward to further expand our area of services for DP World and World Security in coming future. Our first priority is our client’s satisfaction and we never hesitate to go extra mile to achieve that.”

Indeed, at RSI Concepts every team member is always ready to go extra mile to support and facilitate our customers. Our first priority is our customers’ satisfaction. Over the past decade we have built a culture of learning and improving that is the reason RSI Concepts is among the very few IT solution provider who can effectively meet the modern needs of the customers and can offer customized solutions. We are extremely happy to see the satisfied users and management at DP World and World Security and we will look forward to engage in more projects to boost the efficiency and productivity of the DP World and World Security teams in future.

Check out this: Dubai Police Acquire Interactive Signage from RSI Concepts

June 6, 2023

Dubai Police Acquire Interactive Signage from RSI Concepts

The Dubai Police department is known for its excellent services and considered among the top police not only in the country but in the entire world. As we all knows that the emirate of Dubai hosts millions of visitors and tourist every year, most of the tourist came here to have a luxurious and unmatched experience the emirate offers in all sectors. It is the Dubai Police department who ensured their safety and succeeded in making Dubai the safest city in the world. No other city anywhere in east or west can match the level of public safety and security that Dubai offers to its residence, visitors and tourists. This is due to persistent efforts of the Dubai Police leadership, the Dubai government and the professionalism of the police force. The Dubai Police is known for its ability to track and arrest criminals within hours and is known for its highly sophisticated and modernized technological infrastructure. The Dubai Police has deployed the most advanced technologies and digital infrastructure in the world which is evident from their performance.

Recently the Dubai Police requested digital agencies like RSI Concepts to submit their proposals for interactive self-service digital signage kiosks for one of their main customer service center with the aim to offer a variety of services via self-service mode. The newly designed service center required a modernized digital signage which not only serve best but also looks integrated within the interior of the customer service center. That is why the Dubai Police wanted to deploy a new interactive digital signage. In order to maximize the usability the signage was required to have double-sided displays. This will allow the service center to accommodate two customers/visitors at the same time using a single digital signage which will literally double their capacity to serve. The interactive digital signage is designed to host a larger display where multimedia content can be played as well and due to its size a lot of display real estate is available to build intuitive user interface which enhances user experience and simplify the customer journey.

RSI Concepts was also given opportunity to submit their bid. Thanks to our experience team and highly competent engineering department, we have proposed an ideal design which not only meets all the functional requirements but also aligns with the aesthetics of the surrounding interior elements. We use highly-efficient industrial grade displays and computing modules, which enable the signage to run 24/7 without any delay and ensure the customers can avail the service whenever they want. The superior network and connectivity features allow the Dubai Police to integrate it with their internal system and ensures a flawless operation. The touch screen is highly sensitive and protected with additional protective layers which ensures a longer lifecycle. These digital signage kiosks can significantly enhance customer experience and ensure higher satisfaction.

Here are the comments of our Sales Manager, Ms. Maheen Waheed, she also managed the entire project:

“It was truly a great experience working with the highly professional and very cooperative Dubai Police team. It was a great honor to get this project. The timeline was short though but we have successfully delivered the project as per promised timelines. Thanks to our competent and hardworking team. I will look forward to expand our collaboration with Dubai Police.”

It is truly remarkable to win this bid while all top-ranked digital agencies in the country were competing for this project. It is a great achievement and evidence of the remarkable work of our team that our design was selected and we got a great response and positive feedback from the Dubai Police team and management. At RSI Concepts our top priority is customer’s satisfaction and when we get a positive feedback it boost our motivation. We will keep striving for the best for our clientele and we will also look forward to increase our collaboration with Dubai Police and their other departments.

Check out this: The St. Regis Saadiyat Island Resort Abu Dhabi Acquires RSI Mobile Charging Lockers

December 22, 2022

The St. Regis Saadiyat Island Resort Abu Dhabi Acquires RSI Mobile Charging Lockers

The St. Regis Saadiyat Island Resort Abu Dhabi is a luxurious 5 star hotel which offers unmatched services and is located at a very captivating location with beach front. It is located at a beautiful natural island at the Arabian Gulf and offer travelers a great chance to relax and explore the wonderful nature of the area or reach the city center in just 20 minutes. The St. Regis Saadiyat Island Resort is well known for its unique cuisine and tons of other services. The Abu Dhabi is a hotspot for the local and international travelers and is said to be the financial hub of the region as well. There are so many other hotels and resorts which makes the market very competitive however, even in such a competitive market the St. Regis Saadiyat Hotel Island Resort made a reputation and established a well-known brand over the time. It is known for its unmatched taste, comforting experience and a huge variety of other lifestyle activities. The management is eager to evolve guest experience by adding innovative services and leveraging the high-tech solutions.

Recently the St. Regis Saadiyat Island Resort management decided to offer guests and visitors a mobile charging solution. That was because more and more guests were asking for power outlet or charger for their phones. As we know the smartphones have become more powerful than ever before. The brighter the smartphone screens get the more battery they consumed and above all the average usage of smartphone has also increased. This means that the average smartphone battery lasts less and we need chargers more frequently. Especially if someone is traveling from overseas, the might have already consumed most of their battery, so the first thing that comes to people’s mind is to immediately get a charger so they can remain in touch with their family, work and friends, etc. That is why the St. Regis Saadiyat Island Resort decided to provide its guests and visitors with a mobile phone charging station. Since these mobile charging stations are placed in public places, they also required some mechanisms to protect the user’s phones.

RSI Concepts is a leading mobile charging station provider in Dubai, UAE. We offer a variety of different products along with customized solutions. The St. Regis Saadiyat Island Resort’s requirements were pretty straight forward, we have offered them a couple of base-models along with options for customization as well. The management had decided to go with our standard 8 compartment multi-charge mobile charging station with digital passcode enabled lockers. The charging station is designed at a strong frame with elegant design and nifty finishing. The digital passcode makes it easier for any ordinary user to put their phone and lock the compartment in few simple steps which doesn’t take more than 20 seconds. The charging compartment is compatible with all smartphones (99%) with Micro USB, C-Type and Lightning cables available. The power management circuit is built on modern smart technologies which is capable of delivering high power for the compatible devices and support a multitude of charging protocols which are common among modern smartphones from Samsung, Huawei, Apple, Oppo, Lenovo, LG, Sony, and other popular brands.

Here are the remarks of our sales manager, Ms. Maheen Waheed who was assigned for this project:

“The St. Regis Saadiyat Resort Island, Abu Dhabi is a well-reputed name, the team is highly professional and the management is very supportive. We have proposed to them some of our finest models with great functional and esthetic features. The design was loved by the management and the features were proven to be very satisfactory. It was a great experience dealing with the team.”

Indeed the customer satisfaction is our top priority. Thanks to our experienced design team and technical department which enabled us to deliver such great products. We always support our customers regardless of their needs that is why we have established a great reputation in customized solutions in UAE. We are very happy to know that the customer was satisfy with our 8 compartment mobile charging station with digital lockers and we will look forward to support St. Regis Saadiyat Island Resort with their future needs.

Check out this: RSI Concepts Designed the BMW iVision Circular Exhibition Stand for Dubai Design Week

November 10, 2022

Golden Sands Hotel Acquired RSI Concepts iPad Stands

The Golden Sands Hotel Apartments was established 35 years ago and since then it has established a well-reputed brand name. The Golden Sands Hotel offers a variety of hospitality services to cater families, tourists, individuals and business travelers. The Golden Sands Hotel is located in a centralized location where the entire city can be reached easily. It offers both long term and short term stays for families, tourists, individuals and business travelers. The Golden Sands Apartments is very popular among local and international travelers and tourists. The reason behind this is the high standards and excellent services the hotel offers. For any hospitality business it is crucial to ensure customer satisfaction. In today’s modern world the customer trends and market standards keep changing on a rapid pace. For that businesses keep improving their services, deploying new solutions, technologies and applying innovative methods. The customer satisfaction plays a crucial role in any business’s success.

The Golden Sands Hotel is a customer-centric enterprise, where customers are prioritized over everything, their goal is to obtain maximum levels of customer satisfaction and customer happiness. The Golden Sands Hotel Apartment offers a variety of services to maximize customer satisfaction, such as fitness gym, cafes, pools, spa, etc. Recently they management decided to further enhance the customer experience at one of their spa. While in a spa a customer might have to sit there for an extended period of time. The management wanted to enhance customer experience while they are getting service in the spa. For that the management decided to offer iPads which can be used for both entertainment and work purposes. Watching your favorite podcast, videos, or listening to delightful music while the staff is working on your pedicure/manicure could have huge impact on customer experience.

However, when your customers are holding an iPad in their hand during the service, it could interrupt the service staff which had counter effects on customer experience and also create problems for the staff. That is why the Golden Sands Hotel approached RSI Concepts and asked us to provide a customized iPad stand which not only enables the customers to easily access and operate the iPads/tablets in a hands-free mode and also ensures that the staff have no problem with it. For that RSI Concepts offered customized iPad stands with adjustable height and rotatable holder arm. This stand allow users to use the iPads while relaxing on a chair at any position, the flexible arm and the adjustable height allow the users to use iPad in both portrait and landscape mode with fully hands free operation. The stand ensures no one getsdisturbed by it, the staff can perform their activities without the stand or iPad getting into their way and the customers can have a joyful experience during the service.

Here are the remarks of our Sales Manager, Ms. Maheen Waheed:

“The Golden Sands Hotel Apartment is a well-known and well-reputed hospitality brand in UAE. It was amazing working with the team and the management. The biggest challenge was to offer a product that can fully satisfy the needs. Thankfully we have successfully achieved the project goals and the customer experience was drastically improved. As we start receiving positive remarks from the customers from the day one of the deployment.”

We always feel proud of receiving positive feedback from our customers. The Golden Sands Hotel is a prestigious enterprise in UAE. It was truly an honor for us to serve them to their satisfaction and we will look forward to extend our services to support them for their future needs.

Check out this: RSI Concepts Designed the BMW iVision Circular Exhibition Stand for Dubai Design Week

November 9, 2022

RSI Concepts Designed the BMW iVision Circular Exhibition Stand for Dubai Design Week

The corporations and large enterprises are taking huge steps these days to minimize the impact on the environment and to reduce the carbon emission. Especially in the automobile sector, the key market leaders around the world are seriously considering options to build fully electrical vehicles. BMW Group is one of the major stakeholder in the automobile market all around the world. The BMW vehicles are known for their luxury, class, beauty, longevity and comfort. The BMW iVision Circular is basically their vision for 2040, they have introduced a few concepts last year. The BMW wants to achieve carbon neutrality, they are aiming to reduce the CO2 emission during the entire lifecycle of a vehicle. For that the BMW is adopting green energy technologies and changing its businesses practices to minimize the carbon footprint. The renewable energy, reduction in carbon emission and using recycled materials is the idea that lead to the new iVision Circular concepts.

Basically the BMW Group is focusing a lot on circular economy and is eager to utilize the recycled materials. The biggest advantage is that there is very less carbon emission and the secondary materials are produced by processing the waste, which also have positive impact on the environment. The Dubai Design Week is one of the region’s largest creative festival which host visitors and participants all around the world. The Dubai Design Week offers a glimpse into the future, and offer exhibitions and stands for the businesses and the visitors to allow them to express themselves and interact with each other. Such events are great for promotional campaigns. Different businesses occupy different spaces and showcase their abilities. This year’s theme is ‘Design with Impact’. Which focused on innovative ideas, eco-friendly materials, low carbon emission, sustainability and low impact on the environment. The BMW is currently focused secondary-first policy. They widely use recycled and reused materials which have far less impact on the environment.

These are the reasons the BMW is participating in the Dubai Design Week. The exhibition is known for attracting both professionals and technology enthusiasts from all around the world. Which help promoting the idea and concepts and raise awareness. The BMW Group decided to acquire an exhibition space where they can present their BMW iVIsion Circular car concept. The exhibition stand design should align with the brand image and should also be able to communicate the right message. RSI Concepts was approached to design and install an exhibition stand at Dubai Design Week. Several other interior designing companies allied, but only RSI Concepts’ idea got the approval of the higher management at BMW. Here are the remarks of our project manager, Ms. Maheen Waheed:

“It was an excellent experience. We had a great interaction with the management and team. In fact we both had a wonderful experience, and I believe that was the reason we successfully managed to deliver the exhibition stand in merely a week time. The schedules were very tight, but thanks to our teams who worked round the clock to make sure the timely delivery. That is the reason the customer response was more than satisfactory.”

Indeed the customer happiness is our primary goal at RSI Concepts. We always prioritize customer happiness over anything. It was a great experience working with the BMW team and we will look forward to have more such collaborations in future.

Check out this: Harmony Medical Center Acquire Customer Feedback Kiosk Stand from RSI Concepts

September 13, 2022

Harmony Medical Center Acquire Customer Feedback Kiosk Stand from RSI Concepts

Harmony Medical Center is one of the leading dental treatment facility in Abu Dhabi aiming to offer a wide spectrum of services and treatment. The Harmony Medical Center is well-known for its modernized facility with high-tech treatments and luxury services. Over the time the Harmony Medical Center builds a reputation of excellent 5 stars standards in every aspect of service and treatments. This reputation is built over the time due to the adaptation of modern treatments by highly qualified staff, integration of technology and exceptional customer care services. The Harmony Medical Center have evolved into a highly patient-centric model by implementing customer-first policies at all their strategic decisions. The Harmony Medical Center is far superior to its peers due to its internal professional environment that is driven by technology and modern customer service practices. The Harmony Medical Center rigorously follow the social, cultural and traditional norms and put patient at the center of their every decision which make them the most popular healthcare facility in Abu Dhabi and beyond.

The Harmony Medical Center is always eager to listen to its patient in order to align its treatment, methods and practices to ensure the best possible patient experience. For that the Harmony Medical Center have decided to improve its VOC strategy by deploying a few customer feedback kiosks in the premises. The VOC or voice of customer is considered to be the backbone of customer experience and customer satisfaction strategy. It helps healthcare facilities to understand what patients perceive of their interaction with the staff and the facility, what patients like and dislike, what are their preference and expectations and how they would want the medical facility to do in order to raise their satisfaction and to improve their experience. The customer feedback is their opinion about anything and everything, the facility, the equipment, the service, the staff and each and every touch point at which a patient interacts with the brand.

The Harmony Medical Center is one of the leading brand in its niche so they are very eager to listen to their customers in order to keep improving their services and methods as per their customers’ liking and market trends. That is why RSI Concepts were approached by the Harmony Medical Center to provide them with a customized design for the customer feedback kiosk stands. The aim was to create a design that blends in the exquisite interior yet at the same time it should be able to attract the patients. If the patient will notice it while passing by, only then it will be able to intrigue their curiosity. Attracting patient and their attendees toward the customer feedback kiosk is crucial for the success of the customer feedback campaign. The success of any customer feedback campaign is measured by the two factors the quality of the data and the quantity of the data. That is why it is very important to attract your patent towards the customer feedback kiosk. This was achieved by offering a well-crafter kiosk stand along with customized branding to attract more people.

Here are the remarks of our Sales Manager, Ms. Maheen Waheed who were responsible for the delivery of the project:

“It was truly a great experience working with Harmony Medical Center team and management. Meeting the highest standards of the management while ensuring the technical and functional requirements are met was a bit challenging tasks. However, thanks to our skilled design team we have managed to deliver an excellent product. The stands met and exceed all standards of the Harmony Medical Center and the response was great. We are always willing to go an extra mile to make our customers happy and satisfied.”

Indeed our team of highly trained and experienced professionals are always eager to support our customers with their needs and demands. We offer a multitude of services and products to offer our customers a one-stop solution for all their digital and IT needs. It is truly an honor for RSI Concepts to have Harmony Medical Center in our clientele list. We have successfully met the requirements of Harmony Medical Center and we are hoping to assist them in future with more such projects.

Check out this: Brand for Less Group Have Acquired RSI Customer Feedback System

August 16, 2022

Brand for Less Group Have Acquired RSI Customer Feedback System

RSI Concepts have completed deployment of customer feedback system and QR code based surveys for the customers and visitors for Brand for Less Group. The customer feedback system is installed at all major branches in UAE (25 branches till date) with an aim to collect valuable customer insights which will help BFL Group to further improve their customer’s experience and happiness. The rapid growth and long term success of the Brand for Less Group is due to their policies and strategies to satisfy their customers and to offer them the best products and services. The Brand for Less Group was established in 1996 in Lebanon and later entered into UAE market by 2000. Since then the popularity and operations of the BFL Group have increased rapidly. If you are living in UAE you must have heard or visited Brand for Less store at least once, it is very popular across the country. The quality products, exceptionally discounted prices and wide range of popular brands make BFL the best choice for families and regular shoppers. The Brand for Less offers up to 80% off from the original retail price of the products, but the price is not the only reason of attracting such a large scale audience. In fact it is product’s quality, the level of customer service and customer satisfaction along with exceptional prices which keep BFL growing at such a rapid pace.

In order to step up their customer happiness strategy the Brand for Less Group has decided to implement a system to collect customer feedback across several branches in UAE. The primary goal of the customer feedback system was to deliver the required feedback data with utmost quality and in large quantity. For any customer feedback collection campaign the feedback data quality and quantity determines its success. For that the Brand for Less have approached several top rated custom software development companies in Dubai, RSI Concepts was one of them. Thankfully due to over experience in the field and our strong clientele, we have earned the trust of such a prestigious organization. The Brand for Less management conducted intense scrutiny of all the vendors who were submitting their bids, and finally RSI Concepts was selected for the project. The initial stages and requirement gathering phase were done quickly followed by a rapid pace development for the customer feedback system.

The system was fully customized to meet the very specific needs of BFL Group. The Customer Feedback System was designed to utilize two major channels, in-store tablets/touch screen and QR Code based online surveys with ability to scale up in future if needed. The visitors and customers can instantly provide their feedback about their experience by a single tap on the touch screen. This makes the feedback collection process quick and customer-friendly. The QR Code module was also designed to simplify the feedback submission process for the customers to boost the quality and quantity of the customer feedback data. Customers can easily scan the QR Code pasted on strategic locations at the branches, where they are taken instantly to a feedback submission page. The customers can submit their opinion about various subjects and in case if a negative or unhappy feedback is detected the system can request the customers to provide additional information for later follow ups. Everything is done and managed through our Centralized Customer Feedback System and there is no need of any assistance or support from the staff for feedback submission. There are tons of in-built features that further simplify to analyze and process the feedback data for the management and head-office.

Here are the remarks of our Sales and Marketing Manager, Ms. Maheen Waheed. Who was the leading the project and done a remarkable job in delivering such a great customized feedback solution:

“Brands for Less Group is a very popular and prestigious business group in UAE and also in GCC. The project management team was highly professional and very cooperative at each stage of the project. This enabled us to deliver the project in a very short deadline. The initial response after the UAT was very satisfactory, everyone in the team loved the functionality and features of the customer feedback system. We will look forward for a long term partnership with BFL Group.”

RSI Team is always craving for customer satisfaction. Our customer’s happiness is our top priority which we achieve by delivery the best products and solutions. The Brand for Less Group was looking for a customized solution for their customer feedback collection needs. Our customer feedback system is already trusted by top-notch businesses and brands in UAE and all across the GCC. Our experience in the relevant projects and our highly skilled team enabled us to deliver the best solution for our customer’s needs. We will look forward to expand our partnership with Brand for Less Group in future and we will keep up our hard work to delivery best customer satisfaction solutions for our customers.

Check out this: How to Reduce Queues in Banks?

June 13, 2022

Day to Day Acquired RSI Queue Management System for their Head Office

The Day to Day is a well-known shopping brand in UAE. It was established in 1998 and since then it has built a strong brand reputation and is dominating the retail sector, particularly among discount shopping centers and retail stores the unique shopping experience by Day to Day is quite remarkable. The Day to Day is popular for huge discounts, value packages and shopper-friendly offers. The Day to Day brand built its reputation by providing superior quality products at a very affordable and competitive price. The Day to Day is not just a shopping brand but it is also well known for its contribution in the community and society. The Day to Day discount stores deal in all types of products, as the name suggest, from food and dairy products to household items, electronics and cosmetics, each and everything is available under one roof and at a very competitive price. The brand is also popular due to its active social media presence, all the offers and deals are regularly announced with live coverage on social media as well. That is why the Day to Day is very popular among the consumers in the UAE.

The Day to Day is gaining huge popularity as a brand, since its inception it is continuously growing. When a business grew its business processes become more complex and sophisticated even the ordinary daily tasks start becoming complex. In order to avoid all these problems businesses deploy digital solutions and systems. These digital solutions and systems not only help the management to solve a variety of problems but those systems can also be used to collect business intelligence data which can help businesses in decision making and building future strategy. Recently the Day to Day management felt the same and requested us to help them with their queue management related problems at the head office. Our team immediately responded, we went there, we analyzed the situation and offered an appropriate queue management system. The competition was tough but finally we were awarded the project.

The queue management system that we have installed at the Day to Day is equipped with intelligent software server module, digital display screen and ticket dispensing self-service kiosk. The in-built data collection mechanisms can capture valuable business intelligence data which can help the business in long term. Here is what our Project Manager, Mr. Shehzad Asghar said about the project:

“It was a great experience with Day to Day team. The team was very cooperative and supportive. We have completed the project within time and the customer was very happy with the outcome. We always strive for our customer satisfaction. I will look forward for more collaboration in future.”

At RSI Concepts, our top priority is always to deliver the superior quality products and services. Our Queue Management System is a result of more than a decade long progress, learning and continuous development. Thanks to our hardworking team, we have completed the project a few days earlier than the committed timeline. The senior management and the team at Day to Day were pleased with the performance of our RSI Queue Management System and we will look forward to get more such opportunities which help both of us to grow and progress.

Check out this: Al Shams Media City Freezone acquired UAE’s leading QMS & Feedback System from RSI Concepts

May 18, 2022

Al Shams Media City Freezone acquired UAE’s leading QMS & Feedback System from RSI Concepts

Sharjah Media City (Shams) Free Zone is one of the newest free zones and was established in early 2017 to particularly support and facilitate media businesses. The Sharjah Media City (Shams) Free Zone is also known as Shams Free Zone, and since day one it is enabling hundreds and thousands of entrepreneurs to grow and thrive. The Sharjah Media City Free Zone is also popular due to its super-fast and super-convenient business setup process and excellent customer support. The Sharjah Media City Free Zone made the business setup process super convenient and very customer-friendly. The free zone has great customer support and online services to further improve customer experience. The Sharjah Media City (Shams) Free Zone is a customer-centric organization and it is always actively seeking ways to further improve the customer journey and customer experience. Very recently Sharjah Media City (Shams) Free Zone has decided to commission a queue management system to streamline their customer flow and to obtain some feedback from their customer and visitors.

RSI Concepts was being contacted to provide a very efficient and effective queuing solution and customer feedback system. The requirements were very clear and the objective was to achieve the highest possible customer satisfaction by providing them the most convenient customer journey and an excellent customer experience. The complete solution consists of two parts, one is RSI Queue Management System and the second component is RSI Customer Survey and Feedback System. RSI Queue Management System (QMS) is a state-of-the-art customer flow management system with advanced features and tools. The system enabled Sharjah Media City (Shams) Free Zone to significantly improve their customer experience by reducing the customer wait time and improving the customer flow management. Our Queuing System also helps improving employee efficiency by reducing their efforts for customer flow management along with capabilities to integrate with other systems and corporate tools.

RSI Customer Feedback and Survey System is designed to allow the organizations and businesses to measure as per the NPS Standards. The NPS or Net Promoter Score is known to be the best indicator of performance and quality. Moreover, the customer feedback system has the capabilities to customize the questionnaire which further enables the management to collect various different types of feedback from customers and gather valuable business intelligence. Direct customer feedback is very crucial along with other indicators to measure the quality and performance. Businesses are investing heavily in implementing systems and solutions to improve customer experience and customer satisfaction. But there should be a mechanism to monitor and measure the impact of those all efforts, the customer feedback, and in-built queue management system statistical and analytical data collection tools are a great way to measure the usefulness of all the efforts to improve customer experience and customer journey.

Sharjah Media City (Shams) Free Zone is using Zoho CRM (Customer Relationship Management Software) to track and identify a business or company along with features to create sales and leads. The data synchronization and integration can significantly improve the work efficiency of a system or software. It allows businesses to innovate new ideas and to achieve specific goals.

Here are the remarks of our Project Manager, Mr. Shehzad Asghar:

“The Sharjah Media City (Shams) Free Zone is such a great organization with highly professional and disciplined staff. The complete project execution was seamless, in-time, and very smooth. Thanks to the management and team at the Sharjah Media City (Shams) Free Zone, due to their support and cooperation the entire project execution was done very smoothly. The final testing reveals that the outcome may surpass the expectation in a year or two. Overall the Queue Management System and Customer Feedback Systems are very effective in improving customer experience and gathering business intelligence.”

Indeed Sharjah Media City (Shams) Free Zone is a huge contributor in supporting local businesses and entrepreneurs. The free zone is adopting high-tech solutions to meet the ever-changing needs of the customers. Implementing RSI Queue Management System and RSI Customer Survey and Feedback System is another leap forward. We will hope to expect more such collaborations with Sharjah Media City (Shams) Free Zone in near future.

Check out this blog: Qualities of a Good Mobile App for Queue Management System

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