The DP World is a well-known name in UAE, even if you are not related to logistics or shipping industry you would still have heard or seen anything about the DP World. It is among the largest corporations in UAE offering multiple services for government facilities and private businesses and organizations all around the country. The DP World has also established an international presence in the industry with operating in around 70 countries all around the world. The DP World has built a repute of revolutionizing the supply chain practices and support local and international businesses and operators to improve their abilities and drive efficiency in their operation and procedures. The DP World is also known for its bold initiatives in digitalization and ability to adopt modern innovative and out of the box technological solutions. This is the reason the DP World have become a global leader with moving 10% of the global trade from its ports,terminals, logistics and marine services all around the world. The World Security is a security solution provider and a subsidiary of DP World which is currently working with several government, logistics, ports, hospitality, commercial and financial sector clients and providing them world-class security solutions.
Recently the DP World and World Security management decided to automate the entrance processes and enable self-service for the visitors and customers at several facilities. For that a comprehensive solution was required which could not only allow users to make transactions and deposit fees in a self-service mode, but also required to meet the high security standards of the organization. For that RSI Concepts was requested to submit a proposal. RSI Concepts has proposed a customized payment kiosk solution with integrated software system. Our self-service kiosk allow the customers and visitors to make payments and issue entry passes or generate receipt for several other services within the facilities. The task was to build a platform which make this process simpler and also ensure ultimate security. Thanks to our experienced design engineers and skilled staff we have come up with a notion of customized payment kiosk with interactive features and added security layer to ensure the kiosk meet the security requirements of the DP World and World Security.
Our self-service payment kiosk offers an interactive high-definition display with a very customer-friendly UI. Furthermore the customers and visitors can deposit fees and service charges directly to the kiosk in form of cash or coin and they can also take the return/change back. The smart payment kiosk also capture user’s photo and relay it to the central management system which allow the security system to automatically detect the person and grant them access instantly. This has significantly increase the user convenience and automate the entry process which results in better customer experience and more control over the customer flow. Our system is integrated with the central command and control system and information center of the DP World and World Security which further allowed us to simplify the user journey and make it more convenient and easier for the visitors and customers.
Here are the remarks of our Senior Sales and Project Manager, Mr. Shehzad Asghar about the project:
“It was such a great experience dealing with the DP World and World Security teams. Working with customized solutions is always challenging but thanks to our experienced and skillful team we have delivered the project as per the agreed timeframe. The initial response from the senior management was remarkable, and the users of payment kiosk were also delighted to have such an intuitive solution. We will look forward to further expand our area of services for DP World and World Security in coming future. Our first priority is our client’s satisfaction and we never hesitate to go extra mile to achieve that.”
Indeed, at RSI Concepts every team member is always ready to go extra mile to support and facilitate our customers. Our first priority is our customers’ satisfaction. Over the past decade we have built a culture of learning and improving that is the reason RSI Concepts is among the very few IT solution provider who can effectively meet the modern needs of the customers and can offer customized solutions. We are extremely happy to see the satisfied users and management at DP World and World Security and we will look forward to engage in more projects to boost the efficiency and productivity of the DP World and World Security teams in future.
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