The Golden Sands Hotel Apartments was established 35 years ago and since then it has established a well-reputed brand name. The Golden Sands Hotel offers a variety of hospitality services to cater families, tourists, individuals and business travelers. The Golden Sands Hotel is located in a centralized location where the entire city can be reached easily. It offers both long term and short term stays for families, tourists, individuals and business travelers. The Golden Sands Apartments is very popular among local and international travelers and tourists. The reason behind this is the high standards and excellent services the hotel offers. For any hospitality business it is crucial to ensure customer satisfaction. In today’s modern world the customer trends and market standards keep changing on a rapid pace. For that businesses keep improving their services, deploying new solutions, technologies and applying innovative methods. The customer satisfaction plays a crucial role in any business’s success.
The Golden Sands Hotel is a customer-centric enterprise, where customers are prioritized over everything, their goal is to obtain maximum levels of customer satisfaction and customer happiness. The Golden Sands Hotel Apartment offers a variety of services to maximize customer satisfaction, such as fitness gym, cafes, pools, spa, etc. Recently they management decided to further enhance the customer experience at one of their spa. While in a spa a customer might have to sit there for an extended period of time. The management wanted to enhance customer experience while they are getting service in the spa. For that the management decided to offer iPads which can be used for both entertainment and work purposes. Watching your favorite podcast, videos, or listening to delightful music while the staff is working on your pedicure/manicure could have huge impact on customer experience.
However, when your customers are holding an iPad in their hand during the service, it could interrupt the service staff which had counter effects on customer experience and also create problems for the staff. That is why the Golden Sands Hotel approached RSI Concepts and asked us to provide a customized iPad stand which not only enables the customers to easily access and operate the iPads/tablets in a hands-free mode and also ensures that the staff have no problem with it. For that RSI Concepts offered customized iPad stands with adjustable height and rotatable holder arm. This stand allow users to use the iPads while relaxing on a chair at any position, the flexible arm and the adjustable height allow the users to use iPad in both portrait and landscape mode with fully hands free operation. The stand ensures no one getsdisturbed by it, the staff can perform their activities without the stand or iPad getting into their way and the customers can have a joyful experience during the service.
Here are the remarks of our Sales Manager, Ms. Maheen Waheed:
“The Golden Sands Hotel Apartment is a well-known and well-reputed hospitality brand in UAE. It was amazing working with the team and the management. The biggest challenge was to offer a product that can fully satisfy the needs. Thankfully we have successfully achieved the project goals and the customer experience was drastically improved. As we start receiving positive remarks from the customers from the day one of the deployment.”
We always feel proud of receiving positive feedback from our customers. The Golden Sands Hotel is a prestigious enterprise in UAE. It was truly an honor for us to serve them to their satisfaction and we will look forward to extend our services to support them for their future needs.
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