The custom software development is a relatively new term for most of the small and medium sized businesses however, large companies and enterprises are rapidly adopting to this new innovative way of leveraging the IT. Earlier the physical store or office was enough to satisfy the customers. Large businesses were used to open several branches in a single city. However, things have changed rapidly in this part of the world. Especially the Dubai and the matter of fact is the entire UAE have witnessed a great transformation over the past two decades. The country mainly become the business hub for the entire Middle East, Africa and Asia as well. It also become a very attractive spot for the multinational businesses who want to expand in above mentioned regions. This results in huge growth in various business sectors. Hundreds of new businesses are registering on monthly bases in the different parts of the country. From having the busiest airport to largest sea port and some of the world’s largest and most famous shopping malls, the country is full of opportunities for new investors.
Millions of visitors and tourist are flooding the country every year. Whether it is IT, construction, real estate, eCommerce, multinationals, oil & gas industry, or whatever else, every market is growing on a rapid pace. Where this trend boosted the economy it also make the market a bit more challenging too. Businesses are facing a lot of challenges and the tougher competition is at the top. This requires from any business whether small or large to ensure customer satisfaction, highest efficiency and productivity. Higher efficiency, resource optimization, productivity and superior performance is a key to long term success. The world is getting more digital day by day. The modern economies, markets, and even our personal lives are heavily dependent on the IT (information technology). A business needs to have a great IT infrastructure if it wants to survive in the heavily data driven markets. For that businesses needs several software, tools and applications. In this blog we will discuss how a customized software development can help a business in achieving superior efficiency and greater competitive advantage which can ensure their long term success and continuous growth.
What is a Custom Software Development?
In simple words a custom software development is a tailor-made solution and the customized software are designed exclusively for a certain group of users or business. The difference between the custom software development and traditional software is that, the traditional software are off-the-shelf ready-made solution usually designed for generic use and are intended to be available for masses. The commercial off-the-shelf software or also known as COTS are designed for a large number of businesses, the chances are you and almost all of your competitor would be using a similar kind of software or even the same software supplied by the same company. This means all the features and advantages you can get from it are also available for your competitors too. However, the custom software development brings innovation and exclusivity which can provide you a great competitive advantage. There are several other benefits of the customized software development such as:
- Great competitive advantage
- Superior efficiency and productivity
- Unique and innovative product
- Intuitive user interface (UI) and user experience (UX)
- Higher efficiency and great productivity
- Easy integration with third-party software and tools
- Simple and cost-efficient scalability
- Proprietary and ownership rights
- High return over investment (ROI)
The off-the-shelf software solutions are quick to deploy, in fact a business can start using the software immediately after acquiring it. However, there are so many advantages of the custom software development which is making it popular all over the world. Businesses are making transition from the COTS (commercial off-the-shelf) software to custom software development to leverage the information technology more effectively and efficiently.
When you Need Custom Software Development?
The custom software development is a bit more expensive than the commercial off-the-shelf solutions. That is why most of the time businesses are reluctant to go for custom software development. Sometimes businesses also need an instant solution. There could be many reasons however, here is a check list of all the important point that will help you decide if you should take the custom software development route or the off-the-shelf solution.
Go for Custom Software Development: If you need high-level security
Custom software development is considered to be the best for the high-level security. Most of the time the problem with the off-the-shelf software tools is that they are widely available and anyone can access them. Hence it is easier for internet pirates to exploit the flaws gain access to your valuable data. According to several market researches and studies the most affected software from hackers are the off-the-shelf software. As they are easily available and it easier to understand the structure of the software by using it. However, the custom software development is much secure as the software is not available for anyone other than the authorized users hence it is hidden from internet pirates or hackers. Furthermore the business can ask the custom software development company to include several security features which can make it more protected and secure against most of the threats. The data security and protection is extremely important for a business’s reputation. Any data breach could ruin the customer relationship and cause serious damage to brand’s reputation.
Go for Custom Software Development: If you need quick adoptability and modernization
The market changes very rapidly, this requires businesses to adopt to those changes more quickly and be more responsive. With commercial off-the-shelf software (COTS) this is very difficult as usually the software vendor or service provider take a lot of time to push new features and upgrades. However, with the custom software development a businesses can make quick changes and update or upgrade it as and when needed. This not only help businesses to quickly respond to the ever changing market trends but it also provide them a greater competitive advantage. Furthermore the modernization is also a somewhat similar trait. Every business have to evolve with the market changes. The modernization is a must to have feature with your software tools and systems. Using outdated or older software and solution can prevent a business from adopting modern trends and full filling its user’s and customers’ needs.
Go for Custom Software Development: If you need high scalability
No matter if you are a startup or SME or a large enterprise, every business’s prime goal is to grow and expand to generate more revenue. Business keep growing and their needs also keep growing, the software or any other IT solution they are deploying has to be able to keep up with the growth. Rather being obstacle to it, the software should support and facilitate growth. This means that the software should be able to deal with the foreseen and expected growth scenarios. The commercial off-the-shelf software also support scalability but the process is complicated and expensive. As such software are meant to be used by a mass audience over different industries and regions, so it is hard to get the desired changes in it. Despite that fact the scalability comes with additional cost. However, a custom software development is more future-ready and provide flexible and easy solutions for scalability. Businesses can also plan for expected scenarios in future and it is easy to handle unexpected situations as well. The scalability and upgrades are also very cost-efficient with the custom software development which makes them superior to off-the-shelf solutions.
Go for Custom Software Development:If you want easy integration with other systems
A successful modern business requires quick businesses processes, highly integrated business functions and rapid fast data communication. That is why businesses tend to integrate different software and systems. Usually businesses have a centralized information center which serves as a mainframe or the common database for the entire business. Integration with commercial off-the-shelf (COTS) is relatively difficult. As the software are design for a variety of different users, its structure is also generic, hence it is difficult to achieve very specific functionalities or features with the integration. Most of the times the COTS only allow a basic level of integration which is not always sufficient to obtain the desired features. However, the customized software development is done exclusively for a particular group of user and business, thus it doesn’t have any such barrier and it provide full support for high-level integration. Which not only improve business processes but also prevent common problems such as lack of information sharing between different departments, repeated work and difficult UIs for the users.
Go for Custom Software Development: If you want to Improve Internal Workflow
Each business evolves differently, businesses in the same industry could have completely different internal processes, workflow and operations. Each business develops a unique culture and have different situations than the other. In order to maximize the efficiency of each business function the business develops a very unique and distinct operations and internal processes. Each business develop those practices differently however, the off-the-shelf software are standardized and have a pre-defined structure, which requires businesses to make amendments and changes to their internal processes and work flow to align with the software. Thus such changes cause disturbance and result in low performance and efficiency. In some cases a business might have to develop some intermediate solution to be able to utilize the features of the COTS software which also comes with additional cost. However, the customized software development is designed to fully meet the needs of the customer, hence it not only boost the work flow but it also simplify internal processes and optimize resources. Furthermore the customized software can also evolve with the business and offer cost-effective updates and upgrades.
Go for Custom Software Development: If you want to achieve maximum ROI
The custom software development might seem costly and the initial cost is also higher comparing to the commercial off-the-shelf software (COTS) however, the operational or long term running cost is very less. The custom software is tailor-made for your needs and is also ready and very supportive for future development. The integration cost, scalability and compatibility with existing systems and tools make it even more cost-efficient. The custom software are also more flexible with unplanned or unexpected changes that might cost you huge amount in case of commercial off-the-shelf software. And even despite paying huge charges most of the time the business failed to achieve the desired functionalities. The customized software doesn’t have any such issue. It provide more flexibility and control. The business can have the ownership of the software, hence they don’t remain dependent on a single vendor either. They can have their in-house team to manage the maintenance and changes of the software or they can chose any other third-party vendor to do the same for them which can make a huge difference in terms of cost. That is why the customized software are far better in terms of cost-efficiency comparing to the commercial off-the-shelf software and produce much higher ROI.
How to Develop a Customized Software?
The custom software development have two key components which can make is successful. First is the research and software plan the second component is the customized software development company. Whenever a business needs a software solution and they consider customized software development the biggest challenge they face is the selection of a good customized software development company. Here are some steps that can help you finding and selecting a good customized software development company in Dubai, UAE:
- Step 1: Search in the internet, ask colleagues, friends and anyone who can suggest a customized software development company
- Step 2: Make a list of at least 10 companies and start scrutinizing them one by one
- Step 3: Contact these companies, send them the NDA (non-disclosure agreement), consider the response time and talk with sales representative and explain them your problem
- Step 4:Go through the websites of each short listed company, check their partners, portfolio, client’s testimonials, case studies on their website, and blog sections
- Step 5: A good software development company in Dubai or anywhere else in UAE always manages their website very well, check how well organized the content is and arrange the list as per the quality, information, trust markers and attractiveness of their website
- Step 6:Make a list of the top five and ask them to arrange a requirement gathering meeting
- Step 7: Carefully analyze them during the meeting and see which company offers you a good solution to your problem and provide you suggestions and recommendations as per their experience in the relevant solutions
- Step 8: Rearrange the list as per the performance of the company in the meeting and ask them to share the proposals and quotations
- Step 9: Compare the solution’s technical features and the pricing, here the criteria shouldn’t be only the pricing but you will have to make a balance between what you are getting and how cost-efficient it is
- Step 10:Short list at least three companies at this stage and start negotiation rounds
- Step 11: By this time you would have already got several different solutions, try to add more features to the solution while negotiate for reducing the cost. Ask them to provide you detailed costing of managing, maintenance, upgrades and scaling in future
- Step 12: Now you can easily judge which customized software development company is best for you, signup with them and initiate the project
- Step 13: During the initial phase of custom software development the vendor will share wireframe and basic UIs with you, carefully go through each screen, understand workflow, make changes if you want and finalize the best UI as per your needs
- Step 14: After finalizing the design and the UI the vendor will start developing your custom software, at this stage they will do the programming and develop algorithms, there is not much you can do at this stage, but it is better to ask the vendor to share the each module when it is completed so you can have an idea of the progress
- Step 15:Conduct a brief UAT (user acceptance test), then go for beta launch or soft launch and gather as much feedback as you can and make changes if needed to make your custom software more user-friendly
- Step 16: Hire a third-party digital security firm to do the security testing of the software and ask the development company to do the changes they recommend, once the software is passed through the security testing stage, it is ready for the launch
- Step 17: Prepare to go live and arrange training sessions, provide user manuals and share support mechanisms with relevant users
- Step 18: Go live, make the software available for every user
- Step 19: Collect user feedback and prepare a plan for upgrade or changes in future
- Step 20:Closely analyze the impact of your new customized software on relevant business processes and try to identify the area of improvement and keep it for the future upgrades
If you will follow the above mentioned step you can not only easily identify a best custom software development company for you but you can also make strategies for the future based on the impact of the software on your existing business processes and work flow. The annual maintenance contracts and the SLAs (service level agreements) are always beneficial and provide support to further refine the software.
Conclusion
In this modern age it is absolutely necessary for any business to utilize digital and IT technologies to boost their operational capabilities, productivity and to enhance their customer experience. When any such need arises the biggest challenge is to decide if you should go for a commercial off-the-shelf software (COTS) or a custom software development. In this blog we have covered all the important points and key features of customer software development. If you are interested in any of these then you should go for the customized software development. Initially it looks slightly expensive than the COTS however, in long term the custom software development can yield excellent ROIs. Furthermore the custom software are exclusively designed for the business so the user experience and performance is remarkable. The scalability, future development and expansion is also the key traits of customized software development.
In this blog we have also included a step by step guide on how to develop a custom software from searching up for the vendor to executing the project and even after launch steps too. Hope this will you through the process. In case you want to learn more on the subject or want our help to develop a custom software solution for you which can boost your performance and operational capabilities to generate more revenue and optimize the cost, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.
Check out this: Building the Customer Experience of the Future