Capital Health Screening Center has acquired our highly advanced RSI Queue Management System for their Al Ruwais City branch. The Capital Health Screening Center is a partner of Mubadala Health and is well-known for its services for individuals and companies in Abu Dhabi, Al Ain, Mussafah, and Al Ruwais City. The Capital Health Screening Center is offering health and screening services for Visa Processing, Health Certificates, and various Eligibilities Requirements such as Pension Eligibility, etc. The organization has not only managed to successfully serve hundreds and thousands of customers but it also innovates new methods and technological solutions to improve the customer experience and to expedite the processing services which has no match not only in UAE but in the entire GCC. Both standard and fast track services are faster than the services of any other parallel facility. Recently the Capital Health Screening Center required a state-of-the-art queue management system for their Al Ruwais City branch to boost their customer experience and to improve their operational capabilities.
The Capital Health Screening Center have shortlisted a few top leading Queuing Solution providers in UAE and finally, the project was awarded to RSI Concepts due to our market reputation as a leading and most trusted queue management systems and solution provider in UAE and due to our previous queue management project with the Capital Health Screening Center’s another branch. The highest levels of quality, standards and innovation were the eligibility criteria. RSI Concepts has done requirement gathering sessions and site visits to assess the requirements and then we proposed a solution which was approved immediately. After the approval, we have immediately started building the project and delivered everything as per the agreed scope of work within the given timelines.
The Queue Management System that is installed at Capital Health Screening Center Al Ruwais City branch was designed for a medium-sized facility with automatic customer journey management and a variety of hardware and software features to improve the customer experience and performance of the branch. The RSI Queue Management System Software enables the management to easily manage and configure the customer journey through the administrative dashboard. The Queue management system also has inbuilt bi-lingual audio-visual announcement mechanisms. The digital signage screens are used to display the live queuing data and the various sound systems had been installed to aid audio announcements. The customers can view the ongoing queuing status from anywhere inside the waiting area, which improves the customer’s waiting experience.
The counter display units are dynamic and can be controlled digitally from the queue management software server. The customers can easily signup for their required service from the interactive self-service kiosks which are strategically placed to accommodate all the customers and visitors entering the facility. The system is capable of collecting, processing, and providing very important business intelligence data through a dedicated reporting module, which will help Capital Health Screening Center to assess and evaluate their facility and various touchpoints of the customer journey. Such data is also crucial for making future strategies and policies. The RSI queue management system will add great value in terms of customer experience and operational improvements.
Here are the remarks of our Project Manager, Mr. Shehzad Asghar:
“It was such a great experience working with the Capital Health Screening Center team. The team was very supportive and cooperative. The timely completion of the project couldn’t be possible without the support of the Capital Health Screening Center’s Team. The RSI Queue Management System was customized to ensure maximum efficiency and usability. The UAT and prior testing phases works smooth. The final testing’s results have clearly surpassed the expectations. The Capital Health Screening Center management was very happy with the results.”
At RSI Concepts, the quality, efficiency, cost-optimization, and usability of our solutions are our top priority. RSI Queue Management System is a result of years of experience and market knowledge that we have acquired. Our systems and solutions are currently serving thousands of customers in the entire UAE. We are always willing to go an extra mile for our client’s satisfaction and happiness. We will look forward to Capital Health Screening Center for more such projects and collaborations in other sectors too.
Check out this: 5 Signs Your Business Requires a Queue Management System