The Khorfakan City Municipality is the most important and most innovative government entity in the city, leading way for technological innovation and superior customer services. Since the day of its inception in the year 1970, the Khorfakan City Municipality or Khorfakan Municipality is eagerly working in transforming the lifestyle of the residents and also preserving nature and the environment. This is the reason the Khorfakan city and its natural beauty attract millions of people not only from the UAE but from all around the world. Especially the friendly environment, superior public services, and excellent infrastructures attract families and tourists to spend a great time in a beautiful natural environment. The Khorfakan municipality is also responsible for maintaining the environment by offering sustainable energy solutions and long-term planning. The department is continuously growing and making a healthy contribution to the progress of the emirate.
The Khorfakan City Municipality always leads the way in innovative and convenient solutions for their customers and the residents of the city. This is the reason the Khorfakan City Municipality is offering a variety of digital services through its digital E-Service Portal and the website. As the digital platforms are continuously evolving and in order to keep everything up-to-date such platforms require regular updates and upgrades. In order to upgrade their customer experience and customer journey, the Khorfakan City Municipality has recently decided to enhance their customer experience and customer journey by upgrading their website and e-service portals. RSI Concepts was selected among many others, and the project was delivered as per the schedule. The website and the new portal has been released last Thursday.
The new website designed by RSI Concepts is built to enhance various aspects of online user interaction. The User Interface is designed to make the navigation easy and simpler. The website is far better in handling users from different devices and platforms, such as the responsiveness or mobile-friendliness is significantly enhanced with the help of cutting-edge technology and the latest programming tools. The web design itself is built as per modern trends. The entire user experience and user journey have been transformed to make the complex information structure more user-friendly. The E-Services Portal has been updated, the user experience and the entire services are completely revamped to ensure a superior user experience.
The website is more in-line and supportive of the objectives and policies of the Khorfakan City Municipality. The entire media section has been upgraded to improve communication and enable the user to easily access and reach the content they are looking for. The website and the E-Service Portal are now more convenient for Tenders and Biddings, along with customer/citizen complaints and suggestion modules. The overall Website and E-Service Portal is designed to reflect the brand and its ambitions. As these days the smartphone users have already surpassed the traditional desktop or laptop users, both the Website and the E-Service Portal are focused more on smartphone user experience. It is much easier to access online services and portals from smartphones than before. The Website and the E-Services Portal will surely go to help the Khorfakan City Municipality to achieve its goals.
Here are the remarks of our Project Manager, Mr. Shehzad Asghar who was in charge of the project execution and timely delivery:
“Designing and developing a website hosting data and information on such a large scale was not an easy task. Fortunately, our experience in designing and developing websites and e-services portals for government entities has paid off. We are also very thankful to the highly professional and very cooperative team at Khorfakan City Municipality who helped us in achieving the desired results as well as the timely project execution. We will look forward to having more future collaborations with Khorfakan City Municipality.”
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At RSI Concepts we always focus on the objectives of our customers and such projects which have a very large scale impact on society are very important for us. Building a website and E-Services Portal for Khorfakan City Municipality which is meant to be utilized for thousands of residents and tourists was a great honor for us. We will look forward to more such opportunities that not only will help us improve our skills and experience but also let us a chance to be able to help the community.
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