Introduction to RSI Queue Management System
RSI Queue Management System is a highly advanced digital queuing system or customer flow management system. It allows the business and organizations to efficiently manage their customer and visitor and also optimize the operational cost. The queue management system significantly reduces the workload of the staff, automate various processes, and allows in-depth monitoring and performance tracking tools. Overall all these features not only improve customer experience and customer journey but it also reduces resource consumption which ultimately results in big cost reductions. Moreover, the peripherals and accessories made it even more effective and efficient for special purposes and scenarios. RSI queue management system also helps the organizations to effectively implement their policies and strategies in the branch to further improve customer satisfaction.
Here are some basic system components of the RSI Queue Management System:
- Token/Ticket Dispensing Interactive Kiosk Machine
- Digital Signage Screens
- Counter Displays (Small LED or LCD Screens)
- Audio Announcement System (Multi-lingual)
- Agent Dashboard
- Management Dashboard
- Server Side Application
- KPIs, Reporting, Statistical Data and Business Intelligence Collection
- Remote Control and Monitoring (Head Office or Branch Office or Any Remote Location)
- Smartphone Applications
- Integration with Online Appointment Booking Module
- Integration with other Corporate Tools (ERP, CRM, SAP, Oracle, Intranet, Customer Portal, etc)
Of course, there are so many other software and hardware accessories that can be added to our queue management system to further improve the effectiveness and usability of the system.
Why you should choose RSI Queue Management System?
Here are the features of the RSI Queue Management System that distinguishes it from other similar products and these are also important factors to consider while selecting a queuing solution for your organization:
1. Customized Solutions
One of the biggest advantages of the RSI Queue Management System is that we offer completely customized solutions. We completely understand that one-fits-all is not always the best. So we offer customizable solutions. Our customer can get more flexibility in terms of technical and obviously commercial aspects of the project. The customization not only saves the cost but also maximizes the product’s efficiency. For example, a queue management solution for a Hospital might not completely fulfil the need for a retail store and vice versa.
Another big issue is with the size and structure of the facility which might require slightly different configurations for each customer. Another advantage of customization is the data collection, monitoring and KPIs (key performance indicator), obviously different organizations work on a different marketing strategy and structure, some things could be important for one organization and these very things could be useless or I would rather say “very less important” for another organization. The list goes on and on, there are so many minute details that are exclusive and unique for each customer and a customized solution can provide a solution for all.
2. Exceptional Customer Experience
RSI queue management system provides an exceptional customer experience. The wait time is reduced, the service delivery time is improved and the queue and customer flow are well-organized. Above all, our queue management system significantly reduces the workload of the staff. Which can further improve the service quality. During the wait time, the digital signage playing multimedia content could be helpful in reducing the customer’s stress. Regular real-time updates on the status also help the customer in relaxing and reducing anxiety while waiting. The multi-lingual user interface is very helpful especially in a community like Dubai, where people from all over the world are residing and working.
The audio announcements and customer calls are also very helpful, because in the waiting area sometimes the customer/visitors could get engaged in their smartphones or other activities, which could prevent them from noticing their turn on the signage screen, the audio announcements can solve this problem. The automated customer journey management further reduces the wait time and improve customer experience.
3. Digital Signage System
RSI queue management system has a built-in digital signage module, you can utilize this module to not only display the information of the queue and ticketing but can also play multimedia content. The module is a full-fledged digital signage content management tool. Having various screen settings and configurations. The digital signage or large screen used in the waiting areas are of great importance, as they are displaying the current queuing information. Hence the customers and visitors are always viewing them. So, having some adverts or multimedia content not only increase the interest of the customers but it will also provide a good marketing and communication channel.
Multi-media content and the large signage have a good impact on the waiting customers as waiting could be anxious and depressing and it can easily annoy your customers, but if you are playing some interesting content along with the queuing details that could help your customers to get engaged and busy hence the stress of the waiting can be reduced. This improves the customer experience a lot.
4. Automatic Customer Journey Management
RSI queue management system comes with a powerful admin control panel tool that enables branch management to implement queuing policies and protocols to further optimize the customer flow. Apart from that, there are a lot many automated tools that can help to improve the customer flow without putting any additional burden on the staff. For example:
- Services that can be delivered by a single server or agent from a single counter
- Services require multiple counter and servers to get a single service delivery
- Dedicated counter and servers for specific services
- Premium Counters, VIP Counters or Counter for Customer with Special Needs and/or Disability
The token dispensing interactive kiosk could become handy for this. While signing up for the queue the customer could choose an appropriate queue for their needs. This could be achieved by either an interactive dashboard with instructions which can explain to the customers about different queue and/or a staff member could help the customers to get signed-up only for their required queue. This not only automates the customer journey but also reduces the service delivery time.
Another great advantage of automatic customer journey controls is that they can automatically route the customers from one counter to another if a service delivery requires more than one counter. Our queue management system can automatically push or rely on the customer information to the next stop to prevent any delay in the service delivery. So, the customer doesn’t have to wait in multiple queues. These all features are specifically designed for different scenarios and can be implemented to improve the customer experience and customer journey from your branch/office.
5. Integration with Other Tools and Corporate Systems
Our Queue Management System also allows integration and data sourcing from other tools and corporate systems. This functionality is achieved using secure web services or APIs. Which enables two databases and systems to communicate with each other. There are tons of applications of system integration. For example, our queuing system can pull customer data from the CRM (customer relationship management system) or ERP or HR Management System or any other system. This data will help the agents and servers to recognize the customers instantly and it will also shorten the service delivery time by saving the time of doing manual data entry. The integration not only allows to fetch data from a third-party system but also allows to push data and updates to any other system via APIs.
6. Reporting, Data Analytics & Remote Monitoring
Our queue management system provides a comprehensive reporting module along with an option to summary reports and executive reports. The reporting module is completely customizable. The reporting module utilizes a smart analytical and statistical tool to analyze the data. This makes our queue management system able to provide simplified reports with actionable results. The management can also measure KPIs (key performance indicator) using an in-built reporting module. The reporting module also provides site-wise and agent/counter-wise reporting as well. The reporting module also allows the management to set alerts on certain thresholds and pivot points.
Another remarkable feature of our queue management system is its capability of remote monitoring and remote management. Businesses and organizations can see a real-time status report and updates from the head-office. The head office can view live coverage of all the queuing activities on any branch. Above all, the policies and settings can easily be pushed to the branches and remote offices from the head-office from the control panel.
7. Online Appointment Booking
Online appointment booking can really make a difference. The customers can choose the time and date of their convenience and get themselves signed-up for that particular timetable. Which will significantly reduce the wait time. The customer experience can be improved and the work-load of the staff can be reduced. Online Appointment booking also allows the customers to have freedom of reaching to the branch or office at their specified time only, there is no need of waiting in long queues any more as the customer is already notified about the time of their turn.
8. Smartphone Applications Integration
As smartphones have become an essential part of our daily life. Not only that the internet usage and web surfing from smartphones and devices have already surpassed conventional computers. Which increased the importance of having an interaction at the smartphones with your clients. Allowing your clients to sign-up for the queues from their smartphones can improve the customer journey and customer experience. The remote sign-up process also allows them to sign-up for the queue from the comfort of their home or office. The smartphone applications provide real-time status reports, updates and notifications to further reduce the wait time at the branch. The customer can arrive at the exact time of their turn and can easily get the service done without any wait time.
9. Customer Feedback System Integration
Customer Feedbacks are extremely important for businesses and organizations. For example, you have recently installed a new customer flow management system, you have trained your staff well, and you are providing all facilities that are possible just to increase the customer satisfaction and hoping your customers will retain and you will witness steady growth, but after some months you find out that the results are not meeting your expectations. Now, you have to reevaluate and reassess everything, which is a time-consuming task, and even if you somehow managed to do detailed analysis and studies of your service delivery mechanisms and customer journey, you are still uncertain of a few things and your final conclusion is always based on some assumptions and speculations. Well, a customer feedback system will eliminate all those uncertainties and will provide you with great insight into your business. It will provide you with a chance to directly communicate with your customers and you can ask almost everyone one of them about their opinion and suggestions. Our queue management system provides a very simple yet powerful customer feedback collection tool. Which can help the businesses and organizations to rectify certain issues which could be impacting customer journey, experience and the business growth itself.
See More: Queue Management System Problems and Solutions in Dubai
10. Cost-Effective Queuing Solution
RSI Queue Management System is a very cost-effective queuing solution. The capabilities of providing a customized solution enable us to deliver very efficient customer flow management systems at a comparatively lower cost. The initial cost is the major expense, the overall system software and hardware are designed to last long. There are no hidden fees and subscriptions. The system can be expanded easily. The implementation is fairly simple. The server-side application or the backend can easily be deployed to cloud-based hosting or on-premises data centres. There is no restriction or limit from our side. The complete hardware setup is very cost-effective. Both the software and the hardware comes with a warranty. The system updates and upgrades or customization and after-sales support are available for all customers. These traits make it the best ROI for your needs. The hardware and software both are capable of upgrades and updates at a very low cost. Which makes it a long-term investment. The customization and integration allow us to eliminate a variety of other intermediary applications which also save a lot of commissioning and operational cost.
See More: The Leading Queue Management System Provider in UAE
Conclusion
Having an efficient digital queue management system could heavily impact your business. How you are treating your customers will determine your path to success or failure. As getting new customers are important for steady growth, retaining the existing customers is also equally important. When your customers are visiting your branch or office, they are expecting to be treated well. The only thing that could annoy your customer the most is long and mismanaged queues and long wait time. This will not only annoy your customers but it will also put more pressure on your staff. A good queuing system can help you solve both problems. The monitoring tools, customer feedback, reporting, automation and customization ensures you get a great solution that is specifically designed to solve your problems. In this blog, we have listed 10 reasons to choose RSI Queue Management System which all are also a very important factor to consider while choosing any queue management system.
At RSI Concepts we are always eager to provide the best solutions to our customers to help and support them in achieving their business goals. If you want to discuss your needs with us, feel free to reach us out from the comment box below, or contact us from our Contact Us page or call us directly.
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