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Month: March 2021

What are the Benefits of Improving Customer Journey?

What are the Benefits of Improving Customer Journey

What are the benefits of improving the customer journey? Well, in short, it can significantly change the public or general perception of your business which build your brand reputation and in a broader perspective, it has a huge impact on your business growth. The customer journey includes the sum of experiences that a customer has while going through your purchase cycle or service delivery. Now as the digital became an indistinguishable part of our daily lives. The customer journey could be either virtual/digital or physical or a combination of both. Obviously, the B2B and B2C have different scenarios, completely different purchase cycles, a different set of customer touchpoints and interactions with the organization and a lot more, on the other hand, there are so many similarities too. The mapping of the customer journey is done using the same techniques and methods, and the anticipations and expectations could also be derived in a similar fashion to improve your customer journey. The customer journey is extremely important for both business models if they want to sustain their existing customers and also want to grow further.

See More: 10 Reasons to Choose RSI Queue Management System over Other Similar Products

Here are some of the benefits of improving the customer journey:

Build a unique brand Identity and Improve Brand Reputation

Build a unique brand Identity and Improve Brand Reputation

With constant analysis of the statistical data, feedbacks and the monitoring of the existing processes, an organization can do constant improvements in their customer journey and customer experience. The very collective form of customer experience is basically fragmented into tiny touchpoints, where a customer directly interacts with the organization or its staff or its any level of interface. These touchpoints or interactions have their own behavioural responses from the customers. These responses either could be positive or negative. There is nothing neutral or in-between state. It is a kind of binary system. It involves human psychology, and believe it or not the human interaction with a given set of problems under a controlled environment is very predictive, yet so complex to comprehend or measure by digits or linear scales.

However, these all interaction points or touchpoints can be sorted out in a list of positive or supportive and fluent customer journey checkpoints and the roadblocks or negative or unhappy customer experiences and touchpoints. Once you start rectifying those issues, you will start noticing the improvements in the customer journey and customer experience. This requires an investment of resources, time and labour. It will surely pay off. The improvements in the customer journey will create a unique customer experience that will be memorable for the customers and it will later help to build a strong and unique brand identity. Which will boost the brand’s reputation among the customers and targeted audiences.

See More: The Leading Queue Management System Provider in UAE

Improved Customer Journey Improves Customer Loyalty

Improved Customer Journey Improves Customer Loyalty

Once you start improving your customer journey and their interaction with your brand. You will surely notice a rise in customer loyalty. The business can improve customer sustainability and loyalty if they succeed in providing an excellent customer journey and a great customer experience. Each happy experience with your brand will increase the customer’s loyalty. Here it is also very important to understand the importance of bad customer experience and bad customer journey because for only one bad customer interaction you must have to provide three to five good experiences and interaction to negate the negative impact of the bad experience or bad customer journey. Which makes it even more important to have a better customer journey.

Once your customers start getting a good experience because of your improved customer journey strategy. A time comes when those happy customers will start advocating for your brand. Words of mouth are a very powerful and impactful real-world phenomenon. People tend to act on the suggestions of their family, friends, colleagues and people who they follow or trust upon. When your customers will start spreading good words about your brand either verbally or in social media enforcements it will immediately boost your customers’ loyalty. The customers who are already loyal to your brand will influence your other customers also to be more loyal to your brand. This works like a chain reaction, sometimes the results are slow and sometimes the results are like viral content or wildfire. The word could spread easily, good feedback from customers and other community members will improve their loyalty as well as it will improve other customer’s loyalty as well. Loyal customers are always a very strong base for any business’s growth.

See More: Queue System working in Government Departments

Improve Service Delivery and Communication

Improve Service Delivery and Communication

The improved customer journey will help organizations in improving service delivery mechanisms. This will make the service delivery fast, efficient and more convenient for the customers. The wait time will be reduced, the customer flow will be improved and the staff at the branch will be satisfied too. This will lead to a very productive and customer-friendly environment which will improve the customer experience and satisfaction. Service delivery is a very important part of the customer experience. If your customer is not satisfied with the service they have received or how did they receive it, it could seriously harm your brand reputation and it would have a very bad impact on your growth.

A well-placed customer journey strategy also helps to improve the communication between the organization and the customers. There is no limit to communication channels that can be well utilized at different places during the customer journey and the organizations can benefit from them a lot. Communication is always a very strong and powerful factor contributing to sales and revenue generation. A better customer journey not only ensures an excellent customer experience but also enables the most effective communication channels.

See More: Benefits of Queue Management using Mobile Apps

Improved Sales and Higher Conversion Rate

Improved Sales and Higher Conversion Rate

No matter what channels you are using for marketing at the end of the day all the efforts would be measured on the scale of conversions. A better customer journey not only improves the customer experience but also improves brand reputation, brand image and brand trust among its customers and audiences. When a brand is commonly perceived as a trustworthy or a good quality business, their conversion rates start increasing in fact accelerating. The endorsements by customers, prospects and even social media play a great role in a brand’s success. This not only improve the conversion rate but it also increases the effectiveness of the marketing as well. As multiple organic sources are already adding up to the brand reputation then the efforts required for marketing and brand awareness would be less. In such cases, fewer efforts would return more.

If a prospect is already familiar with your brand and knows what you do and what you do is good, it will require fewer efforts to convince them to convert compared to the prospect who doesn’t know about your brand or in the worst case if a prospect had a bad brand image in his mind. In all different scenarios, a good brand reputation which results in a better customer journey could be very helpful in the increased sales and conversions rate whatsoever.

See More : 3 dimensions of Queue Management System for Hospitals

Better Crisis Management

Better Crisis Management

This might sound unrelated but it isn’t. A better customer journey ensures a superior customer experience which improves customer loyalty, boost trust and add to the brand reputation. These factors collectively could be very helpful in crisis management. There are hundreds of examples of companies and businesses who had to face some kind of crises or interruption in the operations but still managed to retain their customers. That was all because their customers were happy and loyal and that was possible only because of their excellent customer journey management techniques and methodologies.

This kind of incidents could be due to a human error, a disaster, a crisis or any kind of scenario which has a huge impact on the business. It could cause a temporary halt in the operations, a marketing stunt going bad, a scandal or any of such sort. Anything which could literally tremble the ground beneath the brand. Whenever such an incident occurs only your loyal customers will going to save you. The customer who is loyal to the brands will not only stick with the brand but will also be willing to give another chance to the brand. This is what usually businesses and organizations never plan, but we know any such thing could happen. In any such incident or scenario, your loyal customer base will be Noah’s arch. This all relies on only a better customer journey management and strategy.

See More: How Queue Management System Helps to Provide Better Customer Service

Conclusion

Customer journey is the most important part of any business. This is where, when and how a customer or prospect will interact with a business. The customer journey will determine what impression a customer or prospect will receive from the brand. It could be good or bad. Obviously, a good impression will help increase sales, revenue and more importantly portraying a good brand image and it will also help improving brand reputation. A bad impression will have a bad impact on everything, the customers will be unhappy the staff will be overloaded the sales will decline the new conversions will also decline and in long term, it could have a very devastating impact on the business.

Improving the customer journey is not a one time job or it is not something that you did once in a year or in a decade, it is not a product that you revise or service that you upgrade it is a continuous process and requires constant improvements, monitoring and feedback. The activities involved in improving the customer journey will help the business to understand their customers’ expectations, needs and demands. Which will further help them improving their products/services and everything else. It will ensure a good brand reputation, improved customer loyalty, improved service delivery methods and much more. Customer loyalty and trust are very important in customer retention which is necessary for constant business growth. In its totality, the customer journey will directly impact your revenue, sales, conversions, brand reputation and of course overall business growth.

Any idea you want to share? The below comment box is for you!

If you are a business or business representative who want to improve their customers’ journey, do reach us out through our Contact Us page. We will help you achieve your business goals.

Check out this: Benefits of Virtual Queue Management System

5 Qualities of a Good Website

5 Qualities of a Good Website

What makes a website a good website? In this blog, we will enlist 5 qualities of a good website. Your website is not simply an online company profile or brochure. It is a very powerful marketing and communication tool. It can be used to make or ruin the brand reputation. The impact of a good or bad website is huge. Nowadays as everyone is more connected to the internet, people are looking up for anything to everything on the internet. Smartphones are also setting up new trends. In Dubai and the other Emirates of UAE, as the high-speed internet is in everyone’s reach and smartphones have become an essential part of our life, people tend to spend more time staying online and connected than ever before. Your website could act as your online brand identity and it could also be the very first brand impression to a larger audience. Hence, it has to be the best.

As there are tons and tons of ready-made website templates available, having a unique website that not only is capable of representing your unique brand identity but should also have the potential to attract more customers is a quite challenging task. In this competitive world, the customer’s expectations are very high, you must have to be unique in order to stand out. If you want to beat the competition your website must have to be unique and offer something which no one else is offering. This couldn’t be achieved with any off-the-shelf or ready-made website design template. It requires the mastery of marketing and superior website designing and development skills to produce a website that can turn your random visitors into a brand loyal customer.

Here are the 5 qualities of a good website:

1. Simple and Easy-to-use User Interface

Simple and Easy-to-use User Interface

Well, some of you must be thinking what is a user interface? Well, technically the definition of a UI or user interface is a point where machine and human interacts. However, in the websites, the user interface is the layout and design elements that interact with your website visitors and help them find the required information. The user interface is very basic and the most important aspect of a website. Any good web design agency in Dubai, UAE should know the importance of the user interface and the information structure of a website. This is what would be the fundamental scale of failure or success for any website.

The user interface should have to be interactive, reactive and easy to understand. For example, if a user has landed on your website while they were searching for a particular product, which you already have on your website but due to a miss-managed user interface that particular product is hidden under any tab, animation or it requires the user to click on a certain area or button to get appear, then forget about getting any leads related to that product. First of all, whenever a user lands on your website they immediately start looking for the information they were searching for, if you failed to present that information within a few first seconds, the user will be going to leave your website and start searching elsewhere.

See More: Website for Branding

2. Clear Call to Action (CTA)

Clear Call to Action (CTA)

Call to Action or CTA is a bit technical term, definitely, for each business, the call to action will be different for example, for an online library the call to action will be to get access to the books, but for an eCommerce website the call to action or CTA would be a purchase of an item. That is not all, for example, if you are operating in a service-based industry then your call to action would be “request for a quote” or a “call back request” or any such thing. Online registrations, online and offline subscriptions of the services and all those points where you are making a sale or achieving your sales target is called a call to action or CTA. Most of the time the CTA is just a button that then leads the customers to the actual conversion stage where a visitor turns into a customer. The importance of the call to action is often neglected but it is the most critical and important aspect of websites.

Before you expect a customer to click on your call to action button and perform whatever activity you want them to perform, you must have to understand that a good website must always offer a full customer journey which starts from providing information to sales pitches and then to the purchase or conversion. A good website always takes account of all these important points and take the visitors through a pre-defined customer journey that ends on the CTA or call to action. Another important thing is that your website should clearly provide the information and functionality of the CTA and the visitor should have to be fully aware of the results of hitting the CTA.

See More: Website Development with leads management system

3. Smartphone Compatibility and Cross-Platform User Experience

Smartphone Compatibility and Cross-Platform User Experience

Smartphones have surpassed the usage of conventional computers and are already dominating internet searches and online activities. A good website must have to offer a similar user experience on smartphone devices as well as on regular or conventional computers and screens. A responsive web design could resolve this problem. But it is not as that simple as it may sound. Having a responsive design is something else and having an equally effective responsive design is something else. The responsiveness of mobile-friendly or smartphone compatible websites are programmed differently than traditional websites. As technology has grown a lot, website designing and development tools have also modernized. A good responsive website is one that can maintain the same user experience on all devices and screen sizes. For example, if a user is familiar with your desktop/laptop website version they will go to expect similar elements in similar places and so on and so forth.

Apart from responsive websites, there is another less popular fact which most of the time customers and sometimes the website developers also ignore. It is cross-platform compatibility. As there are so many different smartphone and computer operating systems and web browsers and each one of them is slightly different from the other there must have to be a strength and quality in the website to perform in a similar way on all those platforms and devices. For example, the Google Chrome browser which is widely available in Android, Windows and Linux based operating systems and also for Apple OS (operating systems). It has different versions on different platforms, for example for Windows let say the latest version is 19 for Apple OS or MAC it could be 15 for Linux it might be 17 and for Android it could be 21, this is how different web browsers are distributed on different operating systems and platforms. Of course, there are certain limitations and privileges too which also vary from one platform to another, the website must be intelligent enough to handle all those versatilities in order to maintain its very unique user experience on all those different devices and platforms, this is what we call cross-platform compatibility.

See More: Why should you choose RSI Concepts for Web Design in Dubai and Sharjah?

4. Content and Multimedia

Content and Multimedia

Most of the time all the textual information are considered to be the content and the pictures, images, videos, sounds, and animations are considered to be the multimedia of a website. It is extremely important that your website has a blend of all of these elements. The textual content includes all the titles, headings, sub-headings, lists, descriptions and details each webpage contains. It is highly recommended to have dedicated pages for each product or service. The most important page is the homepage of a website. It must contain a glimpse of all of your products/services so that whenever a user lands on it, they could easily judge what sort of products and services you are offering. Your taglines should have to be brief, appealing, and tempting. But do not use fake information or false claims. Try to keep your website’s content up-to-date and fresh. Provide precise and exact information. These days people usually don’t like to read much, so better make your content short and explanatory.

As the high-speed internet, powerful computing devices and the latest advancements in website development technologies made it a lot easier to offer multimedia content than ever before. People are more attracted to photos and images. Use them with a proper plan to enhance your customer journey. Try to use some animations and a few interactive features as well. This will keep the user’s interest live. But avoid excessive use of multimedia content, videos and animations. As the saying goes “excess of everything is bad”. But these animations, 3D effects, graphics elements and multimedia content will surely help you to improve the customer journey which will improve your conversion rate too.

See More: How to choose the best web design company in Dubai?

5. Search Engine Optimization (SEO)

Search Engine Optimization (SEO)

Search Engine Optimization or also known as SEO is also very important. As it could ensure a steady stream of visitors and potential customers to your website. Search Engine Friendly websites always perform well. There are a lot many things that you should consider while developing your website but there are a few that matters the most. Your website must have to be very user-friendly and interactive but make sure the content you are putting on your website is also equally visible for the search engines such as Google, Bing, Yahoo, etc. The search engines are not humans they are software powered by artificial intelligence and algorithms, they perceive things differently so there are certain tools and techniques to let them read and absorb as much of the content of your website as much possible. Here are a few things to consider:

  1. The content should be in source code and not in videos or flash animations
  2. The videos and photos should be marked with appropriate markers to highlight them
  3. The webpages should support schema and structured data markers
  4. Social media tags should be there for more visibility
  5. The business or organization should be defined through the source code which is specifically designed for search engines
  6. The website pages should be linked via proper navigational structure
  7. The website load time should be as low as possible
  8. The security parameters and markers should be available on the website

There a lot many more things that I wanted to list here, but I think it already got too technical. Anyway, there are so many things which is a customer you might not be able to understand but you should ask your web designing agency to keep a check on them. These things will definitely improve your search engine ratings, which are also considered by a large majority of customers as proof of good repute. It could not only help you get more prospects to your website but it will also help you to improve your brand trust and brand identity.

See More:  Expected web designs trends for 2021

Conclusion

In this blog, we have listed some most important factors that ensure a good quality website. The most important thing is that your website should have to be able to provide good quality content with an exceptional user experience in order to achieve your online marketing goals. The websites are not online brochure or corporate profile anymore, they have evolved into a completely different and very powerful communication platform that has enormous potential. Your website could easily provide you with an excellent competitive edge and could help you reach unexplored territories with minimal investment. Overall a good website is the most valuable asset a modern business can have. It is always wise to consult a professional website development agency in Dubai like RSI Concepts to develop a good website for your business. You can reach us through the comment box below or you can always contact us from our Contact Us page. Our contact details are also available at the bottom of this page. We are always eager to help our customers in achieving their business goals.

Check out this : Qualities of a Superior Web Design Company in Dubai

Benefits of Virtual Queue Management System

Benefits of Virtual Queue Management System

The virtual queue management system allows the customer to sign-up for a virtual queue without being present at a physical spot in the actual queue. This provides the freedom of waiting anywhere rather than standing in the long queue or sitting inside the waiting area. As we know the COVID-19 situation in the past year had led to enormous changes in our business practices and also in our daily lives. Social distancing and other precautions have become a norm now. The entire world had adopted and accepted the new lifestyle, although the COVID-19 is about to end the health consciousness that we have developed will surely going to help us lead a healthy life. This also causes an irreversible change in the business practices and methodologies and of course these all factors have changed the customer’s expectations and demands.

Business and organizations are innovating new methods and adopting high-tech solutions to satisfy their customers. Dubai and overall UAE are considered to be the pioneer of introducing the technologically advanced solution to not only GCC but to the entire world. For example, the Dubai Government have recently introduced contactless immigration gates at Dubai Airport, the passengers can do the process without even taking out their passports and Emirate IDs, all is contact-less, thanks to the forward-thinking of our leaders and the government entities involved in ensuring public health and safety. This is a great example of utilizing technology for the betterment of humanity.

The virtual queue management system has also gained popularity and we are witnessing a huge rise is virtual queuing solutions all over the country. The main objective was of course to maximize the customer experience and to improve the customer journey but it is also helping the businesses and organizations to develop trust among the customer’s and visitor’s to encourage them to visit the branches and offices by offering them social distancing and controlled environment inside the branch to ensure the health and safety. These features along with additional tools are very helpful for organizations to improve their customer experience and collect business intelligence to understand the new trends their customers’ needs and expectations.

Here are some of the benefits of a virtual queue management system:

Easy Customer Flow Management with Virtual Queue Management

Easy Customer Flow Management with Virtual Queue Management

The virtual queue allows your customers and visitors to sign-up for the queue while being away from the branch or office. There are several methods that can be provided to enable this functionality. The main advantage of having a virtual queue option for the customer is that they don’t have to be physically present at the branch. This means the customers can wait anywhere they want, or simply they can arrive at the branch at the very exact time their turn is. This requires an intelligent software engine that can accurately estimate the on-going queue activities to estimate the exact time for a particular customer and it should also be able to provide that information to your customers via any mean such as Email, SMS, in-app notifications, automated customer calls, etc. This helps the staff to easily manage and limit the number of customers in the branch to prevent crowed. It reduces workload and improve service delivery efficiency and also service quality.

See More: How Queue Management System Helps to Provide Better Customer Service

Provide Remote Sign-up
Provide Remote Sign-up

Remote sign-up and mobile ticketing are the basics of virtual queue management systems. The customers can be provided with a platform that allows them to sign-up for a particular queue without being physically arriving at the branch. The remote sing-ups can be done through various methods, for example, SMS, Call, Email, website or web portal, and smartphone applications. Each method has different applications and can provide different helpful information to your customers and visitors. For example, if your customers are signing-up from an online portal or website, you can also provide them with information about the busy hours, or a total number of queues for the day or even for the entire week, so that your customers can freely choose an appropriate time. This enables your staff to control and manage the visitors and customers easily from their agent dashboard.

See More : 3 dimensions of Queue Management System for Hospitals

Provide Mobile Ticketing

Provide Mobile Ticketing

The mobile-ticketing is a kind of new phenomenon, as we all know in a country like UAE who have a very advanced society with the latest technology in reach of everyone, the basic behaviour of the customers and even the general public got changed due to the vast integration of technology and IT in a common man’s life. Here in Dubai, we have witnessed that most people spend more time on mobile devices than on conventional computers while surfing the internet, using social media and communicating. This is why businesses and organizations should provide a mobile compatible communication channel to further facilitate their customers. Mobile ticketing reduces the work pressure on your staff and improves service quality and service delivery efficiency.

Mobile ticketing can be achieved by two methods, one is pretty simple and traditional which is SMS, and the second is more high-tech and advanced which is smartphone applications. Our virtual queue management system can also provide smartphone applications based dashboards to let your customers sign-up for the virtual queue from their smartphones. All the real-time updates and information can be provided within the smartphone applications, and various notification can be enabled for their queues, such as Push-Notifications, In-App notifications, SMS and Emails.

See More: Queue Management System Integrated with Appointment Management System

Provide QR Code Based Virtual Sign-ups and Virtual Queues

Provide QR Code Based Virtual Sign-ups and Virtual Queues

Another simple yet effective method for virtual queuing is to utilize the QR Codes. The QR Codes can be placed in various places such as the entrance of the building, parking lots, or at the gate of the office or branch, or even at remote locations as well. The customers and visitors can come and scan the QR code, the QR code will take them to a page, which will allow them to choose the required service, and then a mobile-ticket will be issued, along with the estimated time of their turn. Then the customers can decide if they want to wait in the car, or outside, or at their home, or elsewhere, this will also prevent crowding at the facility. Customers can be notified via email, SMS or notifications about their turn. The agents and staff have full control over allowing how many customers they can have for today or for any point in time to ensure better service delivery and improved customer experience.

See More: Benefits of using Queuing System in Hospitals

Significant Reduction in Wait Time

Significant Reduction in Wait Time

One of the biggest advantages of having a virtual queue management system is that it literally eliminates the wait time or reduce it to a minimum. This help the business and organizations to establish good relationships with their customers as well as it also helps to improve staff efficiency. As the customers and visitors have freedom of singing-up remotely. IT means they are not bound to physically be present at the branch to wait in the physical queues. In the service-based industry, one of the biggest problems is the wait time, it, directly and indirectly, hurts the brand reputation.

For example, there is a customer waiting for almost an hour in the waiting area, he is already annoyed, he went to a counter where an agent has already dealt with around 50 customers till now and is still watching around 50 more in the waiting area, although the agents and staff are well trained still they are human, they will going to feel the pressure of the workload. This scenario could lead to the relatively poor performance of the entire branch and of course unhappy customers, which could ruin the brand reputation. So a reduction in wait time not only benefit your customers but also helps businesses to attain a maximum efficiency of their staff and altogether it results in superior service quality and great customer experience.

See More: Queue Management System for Government Departments in Dubai

Better Communication

Better Communication

A virtual queue management system not only improves service delivery and customer flow management but also has the potential to provide a great communication channel to your customers. Especially the online queuing, web portal, and smartphone applications can provide a direct interface to communicate with your customers directly. They not only help streamline the customer flow at the pre-service time but after the service delivery, the businesses and organizations can utilize the same platforms to collect customers’ feedback. Which can provide valuable business insight to help the organization and businesses to further improve their services, service delivery mechanisms and much more. The customers can be provided with real-time updates on various platforms which enable them to monitor their queue in real-time and it further helps reducing the wait time.

When the customers are requested to opine or comment about their experience and service quality, they feel a sense of care and trust. It is not necessary that all of your customers will provide you with the feedback but it is certain that all of them will be going to appreciate it. This help establishing a trust factor among the brand and the customers and it also helps to improve the repute of the brand. The data collected from customers’ feedback is extremely important too, it helps business and organizations to understand the market trends, their customers’ expectations and preferences.

See More: Queue Management System for Vaccination Centers in UAE

Collect Valuable Business Intelligence

Collect Valuable Business Intelligence

A queue management system makes it a lot easier to capture valuable statistical and usage data, customer feedback and tracking of KPIs (key performance indicators). Whether it is a virtual queue management system or any other simple digital queuing solution in order to meet the minimum industry standards it should be able to provide comprehensive reporting and customer data. Now, when it comes to the virtual queue management system, the data capturing and customer data collections become a lot easier and more efficient. As different modules, such as virtual sign-ups, customers portals and interfaces, mobile applications and other features help to improve customer happiness and satisfaction on the other hand the utilization of all these features allow the business and organizations to capture more data and prepare actionable reports. These reports and usage data can offer a completely different level of business intelligence without any additional cost. The organizations and businesses can use that business intelligence for:

  1. Understanding Market Trends
  2. Customers’ Likes and Dislikes
  3. Customers’ Expectations
  4. Customers’ Feedback
  5. Staff Efficiency
  6. Branch Performance
  7. Products/Services Improvements
  8. Decision Making
  9. Strategy Formation
  10. Implementing Business Strategies and Policies

The collection of valuable and actionable data could play a crucial role in a business’s overall growth. The business growth not only depends upon getting more customers but it also heavily relies on sustaining the existing customers and maintaining a good brand reputation. With a virtual queue management system, this all could be achieved very easily if the organization effectively use the data in their strategy and decision-making process.

See More: Benefits of Queue Management using Mobile Apps

Third-Party System Integration and Data Synchronization

Third-Party System Integration and Data Synchronization

It is very obvious that all organizations and businesses have corporate tools, ERPs, CRM, and other solutions. Our virtual queue management system is completely supportive of system integration via Web Services/APIs. The data can be pulled out of the central information centre as well as the data can be pushed to other systems. The reports, KPIs and other usage and statistical data can be linked and synchronized with other third-party tools and corporate systems easily. This further improves the usability of our virtual queue management system and help organizations to easily manage the system.

See More: Queue System working in Government Departments

Help Maintaining Social Distancing

Help Maintaining Social Distancing

Our virtual queue management system help organizations and businesses to maintain social distancing at their branch by proving flexible controls to the staff to control the number of customers inside the branch by limiting and controlling the customer flow. Moreover as the virtual queuing enables the customers and visitors to sign-up remotely, hence they don’t necessarily have to wait inside the branch. Which automatically help the staff to keep the number of visitors and customers to a certain level. As we all know the government of UAE and regional governments have zero-tolerance policies for social distancing which is another reason why UAE was considered among the best countries to effectively fighting the COVIS-19 scenarios. The virtual queue management system also helps business and organizations to implement social distancing policies effectively and efficiently.

See More: The Leading Queue Management System Provider in UAE

Conclusion

Without effective customer flow management, the wait time extends, and it could extend to a level where your customers can start getting annoyed, anxious and depressed, which could completely ruin the customer experience and can eventually result in a bad brand reputation. It not only affects the customers but when there is confusion among the queues, people are reaching to wrong counters, the waiting areas are full, the staff will get going to waste their energies in managing the queue and sorting out the problems which could 100% be avoided by using an effective and efficient queue management system. And when a virtual queue management system is used, it not only streamlines the customer flow, but it reduces the workload of the staff, maximizes the customer experience and shortens the customer journey, the automation, data capturing functionalities and advance KPIs tracking could provide a vital business intelligence which could potentially revolutionize the customer flow management and customer experience.

When your customers are satisfied and happy, they will go to promote you, it will establish brand trust and positive brand identity which will further attract more customers. The virtual queue management system is not only helping in enhancing customer experience but also help to unlock the maximum potential of your staff. The complete system, when compared to the returns over the investments, is a very cost-effective solution and thanks to the latest technologies the overall system’s operational cost and maintenance cost is also very low.

We at RSI Concepts are helping our customers in finding out completely customizable solutions for their specific needs and requirements. That is not all, the data capturing, business intelligence gathering, KPIs tracking and customer feedback collection are also completely customizable. Which not only make our system more adaptable but also significantly improve the ROI. If you have any question or you want to enquire about our Virtual Queue Management System, please feel free to reach us out through the below comment box or contact us using our Contact Us page.

Check out this: 10 Reasons to Choose RSI Queue Management System over Other Similar Products

10 Reasons to Choose RSI Queue Management System over Other Similar Products

10 Reasons to Choose RSI Queue Management System over Other Similar Products

Introduction to RSI Queue Management System

RSI Queue Management System is a highly advanced digital queuing system or customer flow management system. It allows the business and organizations to efficiently manage their customer and visitor and also optimize the operational cost. The queue management system significantly reduces the workload of the staff, automate various processes, and allows in-depth monitoring and performance tracking tools. Overall all these features not only improve customer experience and customer journey but it also reduces resource consumption which ultimately results in big cost reductions. Moreover, the peripherals and accessories made it even more effective and efficient for special purposes and scenarios. RSI queue management system also helps the organizations to effectively implement their policies and strategies in the branch to further improve customer satisfaction.

Here are some basic system components of the RSI Queue Management System:

  1. Token/Ticket Dispensing Interactive Kiosk Machine
  2. Digital Signage Screens
  3. Counter Displays (Small LED or LCD Screens)
  4. Audio Announcement System (Multi-lingual)
  5. Agent Dashboard
  6. Management Dashboard
  7. Server Side Application
  8. KPIs, Reporting, Statistical Data and Business Intelligence Collection
  9. Remote Control and Monitoring (Head Office or Branch Office or Any Remote Location)
  10. Smartphone Applications
  11. Integration with Online Appointment Booking Module
  12. Integration with other Corporate Tools (ERP, CRM, SAP, Oracle, Intranet, Customer Portal, etc)

Of course, there are so many other software and hardware accessories that can be added to our queue management system to further improve the effectiveness and usability of the system.

Why you should choose RSI Queue Management System?

Why you should choose RSI Queue Management System

Here are the features of the RSI Queue Management System that distinguishes it from other similar products and these are also important factors to consider while selecting a queuing solution for your organization:

1. Customized Solutions

 

Customized SolutionsOne of the biggest advantages of the RSI Queue Management System is that we offer completely customized solutions. We completely understand that one-fits-all is not always the best. So we offer customizable solutions. Our customer can get more flexibility in terms of technical and obviously commercial aspects of the project. The customization not only saves the cost but also maximizes the product’s efficiency. For example, a queue management solution for a Hospital might not completely fulfil the need for a retail store and vice versa.

Another big issue is with the size and structure of the facility which might require slightly different configurations for each customer. Another advantage of customization is the data collection, monitoring and KPIs (key performance indicator), obviously different organizations work on a different marketing strategy and structure, some things could be important for one organization and these very things could be useless or I would rather say “very less important” for another organization. The list goes on and on, there are so many minute details that are exclusive and unique for each customer and a customized solution can provide a solution for all.

2. Exceptional Customer Experience

Exceptional Customer ExperienceRSI queue management system provides an exceptional customer experience. The wait time is reduced, the service delivery time is improved and the queue and customer flow are well-organized. Above all, our queue management system significantly reduces the workload of the staff. Which can further improve the service quality. During the wait time, the digital signage playing multimedia content could be helpful in reducing the customer’s stress. Regular real-time updates on the status also help the customer in relaxing and reducing anxiety while waiting. The multi-lingual user interface is very helpful especially in a community like Dubai, where people from all over the world are residing and working.

The audio announcements and customer calls are also very helpful, because in the waiting area sometimes the customer/visitors could get engaged in their smartphones or other activities, which could prevent them from noticing their turn on the signage screen, the audio announcements can solve this problem. The automated customer journey management further reduces the wait time and improve customer experience.

3. Digital Signage System

Digital Signage SystemRSI queue management system has a built-in digital signage module, you can utilize this module to not only display the information of the queue and ticketing but can also play multimedia content. The module is a full-fledged digital signage content management tool. Having various screen settings and configurations. The digital signage or large screen used in the waiting areas are of great importance, as they are displaying the current queuing information. Hence the customers and visitors are always viewing them. So, having some adverts or multimedia content not only increase the interest of the customers but it will also provide a good marketing and communication channel.

Multi-media content and the large signage have a good impact on the waiting customers as waiting could be anxious and depressing and it can easily annoy your customers, but if you are playing some interesting content along with the queuing details that could help your customers to get engaged and busy hence the stress of the waiting can be reduced. This improves the customer experience a lot.

4. Automatic Customer Journey Management

Automatic Customer Journey ManagementRSI queue management system comes with a powerful admin control panel tool that enables branch management to implement queuing policies and protocols to further optimize the customer flow. Apart from that, there are a lot many automated tools that can help to improve the customer flow without putting any additional burden on the staff. For example:

  • Services that can be delivered by a single server or agent from a single counter
  • Services require multiple counter and servers to get a single service delivery
  • Dedicated counter and servers for specific services
  • Premium Counters, VIP Counters or Counter for Customer with Special Needs and/or Disability

The token dispensing interactive kiosk could become handy for this. While signing up for the queue the customer could choose an appropriate queue for their needs. This could be achieved by either an interactive dashboard with instructions which can explain to the customers about different queue and/or a staff member could help the customers to get signed-up only for their required queue. This not only automates the customer journey but also reduces the service delivery time.

Another great advantage of automatic customer journey controls is that they can automatically route the customers from one counter to another if a service delivery requires more than one counter. Our queue management system can automatically push or rely on the customer information to the next stop to prevent any delay in the service delivery. So, the customer doesn’t have to wait in multiple queues. These all features are specifically designed for different scenarios and can be implemented to improve the customer experience and customer journey from your branch/office.

5. Integration with Other Tools and Corporate Systems

Integration with Other Tools and Corporate SystemsOur Queue Management System also allows integration and data sourcing from other tools and corporate systems. This functionality is achieved using secure web services or APIs. Which enables two databases and systems to communicate with each other. There are tons of applications of system integration. For example, our queuing system can pull customer data from the CRM (customer relationship management system) or ERP or HR Management System or any other system. This data will help the agents and servers to recognize the customers instantly and it will also shorten the service delivery time by saving the time of doing manual data entry. The integration not only allows to fetch data from a third-party system but also allows to push data and updates to any other system via APIs.

6. Reporting, Data Analytics & Remote Monitoring

Reporting, Data Analytics & Remote MonitoringOur queue management system provides a comprehensive reporting module along with an option to summary reports and executive reports. The reporting module is completely customizable. The reporting module utilizes a smart analytical and statistical tool to analyze the data. This makes our queue management system able to provide simplified reports with actionable results. The management can also measure KPIs (key performance indicator) using an in-built reporting module. The reporting module also provides site-wise and agent/counter-wise reporting as well. The reporting module also allows the management to set alerts on certain thresholds and pivot points.

Another remarkable feature of our queue management system is its capability of remote monitoring and remote management. Businesses and organizations can see a real-time status report and updates from the head-office. The head office can view live coverage of all the queuing activities on any branch. Above all, the policies and settings can easily be pushed to the branches and remote offices from the head-office from the control panel.

7. Online Appointment Booking

Online Appointment BookingOnline appointment booking can really make a difference. The customers can choose the time and date of their convenience and get themselves signed-up for that particular timetable. Which will significantly reduce the wait time. The customer experience can be improved and the work-load of the staff can be reduced. Online Appointment booking also allows the customers to have freedom of reaching to the branch or office at their specified time only, there is no need of waiting in long queues any more as the customer is already notified about the time of their turn.

8. Smartphone Applications Integration

Smartphone Applications IntegrationAs smartphones have become an essential part of our daily life. Not only that the internet usage and web surfing from smartphones and devices have already surpassed conventional computers. Which increased the importance of having an interaction at the smartphones with your clients. Allowing your clients to sign-up for the queues from their smartphones can improve the customer journey and customer experience. The remote sign-up process also allows them to sign-up for the queue from the comfort of their home or office. The smartphone applications provide real-time status reports, updates and notifications to further reduce the wait time at the branch. The customer can arrive at the exact time of their turn and can easily get the service done without any wait time.

9. Customer Feedback System Integration

Customer Feedback System IntegrationCustomer Feedbacks are extremely important for businesses and organizations. For example, you have recently installed a new customer flow management system, you have trained your staff well, and you are providing all facilities that are possible just to increase the customer satisfaction and hoping your customers will retain and you will witness steady growth, but after some months you find out that the results are not meeting your expectations. Now, you have to reevaluate and reassess everything, which is a time-consuming task, and even if you somehow managed to do detailed analysis and studies of your service delivery mechanisms and customer journey, you are still uncertain of a few things and your final conclusion is always based on some assumptions and speculations. Well, a customer feedback system will eliminate all those uncertainties and will provide you with great insight into your business. It will provide you with a chance to directly communicate with your customers and you can ask almost everyone one of them about their opinion and suggestions. Our queue management system provides a very simple yet powerful customer feedback collection tool. Which can help the businesses and organizations to rectify certain issues which could be impacting customer journey, experience and the business growth itself.

See More: Queue Management System Problems and Solutions in Dubai

10. Cost-Effective Queuing Solution

Cost-Effective Queuing SolutionRSI Queue Management System is a very cost-effective queuing solution. The capabilities of providing a customized solution enable us to deliver very efficient customer flow management systems at a comparatively lower cost. The initial cost is the major expense, the overall system software and hardware are designed to last long. There are no hidden fees and subscriptions. The system can be expanded easily. The implementation is fairly simple. The server-side application or the backend can easily be deployed to cloud-based hosting or on-premises data centres. There is no restriction or limit from our side. The complete hardware setup is very cost-effective. Both the software and the hardware comes with a warranty. The system updates and upgrades or customization and after-sales support are available for all customers.  These traits make it the best ROI for your needs. The hardware and software both are capable of upgrades and updates at a very low cost. Which makes it a long-term investment. The customization and integration allow us to eliminate a variety of other intermediary applications which also save a lot of commissioning and operational cost.

See More: The Leading Queue Management System Provider in UAE

Conclusion

Having an efficient digital queue management system could heavily impact your business. How you are treating your customers will determine your path to success or failure. As getting new customers are important for steady growth, retaining the existing customers is also equally important. When your customers are visiting your branch or office, they are expecting to be treated well. The only thing that could annoy your customer the most is long and mismanaged queues and long wait time. This will not only annoy your customers but it will also put more pressure on your staff. A good queuing system can help you solve both problems. The monitoring tools, customer feedback, reporting, automation and customization ensures you get a great solution that is specifically designed to solve your problems. In this blog, we have listed 10 reasons to choose RSI Queue Management System which all are also a very important factor to consider while choosing any queue management system.

At RSI Concepts we are always eager to provide the best solutions to our customers to help and support them in achieving their business goals. If you want to discuss your needs with us, feel free to reach us out from the comment box below, or contact us from our Contact Us page or call us directly.

Check this out: Queue System working in Government Departments

Qualities of a Superior Web Design Company in Dubai

Qualities of a Superior Web Design Company in Dubai

As web designs are becoming an important part of the communication and marketing industry. All businesses are focusing more on their websites. Websites can easily make or break your online marketing strategies. Having almost all of the Dubai citizens with internet access and smartphones, the importance of a professional web design even escalated further. A web design is the visual and functional layout of a website that represents a company or business in the online domain. The user experience on the website will determine the success or failure of online marketing campaigns. This is why the number of web design companies in Dubai have risen exponentially. Businesses often get confused when it comes to selecting a reliable business partner for their website design and development needs. In this blog, we will enlist the traits of a superior web design company in Dubai which will help you select a web designing and development firm to fulfil your business’s online needs.

Step 1. Company Profile

Company Profile

Check for the company profile. Check the website, their About page, team information, brochures, etc. How appealing their company profile is? How professional does it look? Since how long they are operating in Dubai? These things will be the first step to shortlist web design companies in Dubai. For any web design agency, it is very important to have professional designing skills, although most of the web design companies in Dubai prefer to have a corporate look and feel rather a design-intensive look, it is important that their website’s functionalities and interaction are excellent. All the information required has to be available with easy access. And some other things like that. Once the list of shortlisted web design companies in Dubai is prepared then move to the next step.

Step 2. Company Portfolio

Company Portfolio

Now the next and most important step is to check the company portfolio. Who are their clients? Do they have well-known brands in their portfolio? Do they have any work samples? Are their work samples match the live websites of their customers? These things are important to consider. Explore their work, check the designs and try to understand the level of their professional skills and web designing capabilities. Specifically look for the design themes, if they are using a similar theme for all of their customers or do they have a diversity and design rich portfolio? These things will help you understand the professional level of the web design company.

Step 3. Contact the Company

Contact the Company

The next step is to contact the web design companies you have screened out from the first two steps. You can easily find their contact details on the home page, or bottom of the page or at the contact page. The best way is to send them an email and wait for their response. If any web design company don’t respond or respond too late, then simply drop them. If a company is so lazy to respond to its sales enquiries how would they go to respond to the support requests and other matters? So, leave them. Once you got a response, arrange a call. During the call ask them specifically about their past projects, their partners, their team and location. Although in Dubai the location doesn’t matter a lot closer is better. If a company says that their technical team is not in UAE or is located outside of the UAE, then leave them. Dealing with off-shore teams could be tricky.

Step 4. Arrange a Kick Start Meeting or Requirement Gathering Meeting

Arrange a Kick Start Meeting or Requirement Gathering Meeting

The next step is to arrange a meeting with the web design company team. Most of the companies at this stage request a presentation as well, so let them do their presentation too. Don’t be strict at this stage, let them present themselves. Clearly define your objectives and goals of the website and let them propose a solution. Answer as many questions as possible and also ask them as many questions as you can. At this stage you can also request them to provide you with the followings:

  1. Project Execution Process: A good web design agency always have a defined web design and development process and project execution methodology. Which has been refined over the years and could really help a smooth project execution.
  2. Sitemap, Navigational Structure: Ask them if they provide a sitemap, wireframe, and complete website navigational structure before starting the actual designing process. A professional web design company always provide these details before starting the actual designing work.
  3. Design Mockup, UX/UI and Revisions: Do they offer design, UX/UI mockups and revisions? How many design revisions can be done without impacting the commercials of the agreement? These things are important, as a top-notch web design company in Dubai always provide at least 3 mockups and offer at least 5 to 8 revisions without any additional quote/cost.
  4. Development Plan and Time Table: The website development plan and time table are also important as it is a testament to a professional project execution approach.
  5. UAT and Training: Ask them if they provide a UAT (user acceptance test) and training of the CMS or content management system? A top-notch web design company in Dubai always provide include UAT in their project plan and also offer training sessions for the CMS.

This information should be collected at this point in time. Once everything is in place then you should move to the next phase of the scrutiny.

Step 5. Request for Quotation and Contracts

Request for Quotation and Contracts

Once the above stages are done, by now you would have left with only a handful of web design companies. Request them for the quotation and the contract. Compare the quotations and contracts and try to evaluate the best among them. Then compare the price. It is important to have a clearly defined project scope, project time table and delivery date. Also ask them to comply with your policies and terms, especially the data protection and safety policies and the payment terms. From this step to the next, only those companies should be moved who are willing to fully comply with your policies and terms. Of course, a negotiation at this phase will help you too.

Step 6. Work Samples

Work Samples

Ask them to provide you with the work samples. The work samples will help you understand their capabilities and the level of their skills. Only rate those web design companies who have the most diverse portfolio with different types of designs.

Contact their Customers

Ask then to provide you with the contact details of their past customers and try to contact them, at least request them to provide you with the details of three customers. It is better to write them an email or you can also call them as well. Once getting their feedback move to the next step.

Industry Experience

It is important to know how experienced they are in your industry. They may have experience in different industries but if they don’t have any experience in your particular industry then the chances of something could go wrong are way too high.

See More:  Expected web designs trends for 2021

Step 7. Other Services

Other Services

Check what other services they are providing. How strong a portfolio they have in other services and how many well-known customers they have in those services. Whether those services are relevant to you or not? How many other relevant services they are offering is very important, for example in the case of web design service if a company is offering website designing and development services along with digital marketing, corporate profile creation, search engine optimization (SEO), graphics designing services and digital advertisements services. You might not need any of these services now but in future, you could require any of those services. It will be a lot easier for you to ask an existing supplier for another service rather than doing the procurement process again.

Website Maintenance (AMC), SLA and Hosting

Website maintenance services are also important. You should ask the web design company to provide an AMC agreement and SLA (Service Level Agreement) along with their quotes. This will particularly help you in managing the website and all its relevant products/services from a single vendor. Another important thing is the hosting service, it is always better to keep all the relevant and dependent services together with one supplier or service provider. It makes the management simple, no worry for contract or service renewals at different times, and above all, it saves a lot of costs too.

See More: Website Development Trends of 2021

Step 8: Listen to your Heart

Listen to your Heart

Nobody knows your business better than you. Follow the above steps, make sure you got at least three web design companies till the last step. Rate them, judge them and weigh them. Then listen to your heart. If you are not satisfied with any company then simply don’t take risk of going forward with them. There has to be a strong bond on the bases of trust between a customer and a service provider, if you are not feeling comfortable in going with any company then don’t go for it. Listed to your heart.

See More: How to choose the best web design company in Dubai?

Conclusion

We have prepared a small step-by-step guide to help our visitors to understand what are the qualities of a superior web design company in Dubai? As Dubai and overall UAE is a highly advanced, modern and multi-cultural society. The IT sector is astonishingly flourishing in the region and Dubai is considered to be at the top of all that progress. Not only is that Dubai considered being a business hub for the whole Middle Eastern and African region. There are hundreds of IT companies and vendors. When it comes to web design and development services there are too many companies. It gets hard to shortlist them and find out a premium quality service provider. This guide will help you with that. RSI Concepts is one of the leading web design companies in Dubai, our clientele includes websites for small businesses to large corporations and the government sector and everything in between. Do let us know in the comment if you need any help with your website, digital marketing, SEO (search engine optimization), hosting or annual maintenance services. You can also contact us from our Contact Us page.

Check this out: Why should you choose RSI Concepts for Web Design in Dubai and Sharjah?

Queue System working in Government Departments

Queue System working in Government Departments

The main objective of the queue management system is to manage the customer flow with maximum efficiency and reduction in the wait time. A queue management system could help the government departments and public offices to deal with the social-distancing and COVID-19 situation effectively and also to improve the customer experience during their visit to the office. It is a common sitting of long queues at the government sectors, but nowadays due to the COVID-19, most of the services went online or provide alternates to facilitate their customers without compromising their health and safety. Still, there are tons of government services that can only be delivered at the branch or office. Most of the time customers also want to visit the office rather doing it online. This is why government departments have to adopt preventive measures and extremely organized customer flow management. Above all the government of the UAE is always stressing the importance of going green and reducing carbon footprint and another remarkable initiative of the government is to the digitalization of their products and services.

UAE government and the government of all emirates are considered to be the world’s highly digitalized governments in the world. You can avail yourself of tons of services through digital mediums. This also raises the importance of an efficient digital queue management system. Which could not only covert the manual process into digital and automate it but also provides the full advantage of digital and online domains? The government departments and their public offices are always the busiest, hence require smart solutions to deliver their services and to enhance the customer journey at the office. This is why a queue management system is a perfect companion of the government departments and their public offices. It reduces the wait time, allows full control and autonomous customer flow management, improve service delivery efficiency, reduces the workload of the staff and the management and makes the visitors and customers happy.

Here some of the advantages of a queue management system working in the government departments:

Manage Customer Flow with great Efficiency and Control

Manage Customer Flow with great Efficiency and Control

A queue management system allows the government departments to manage an immense load of daily footfall. The system has a powerful administrative control panel to control and implement department or branch policies effectively. According to those policies, the queue management system will automatically manage customer flow. As the whole customer flow management process can be automatic or semi-automatic (depends upon the requirements), it enables the automatic customer routing to the free counters instantly, which also reduce the wait time. On top of that, these days due to the COVID-19 social distancing is strictly implemented in all public places. So, the queue management system can also assist the management in implementing their social distancing policy effectively without any human intervention there is no room for error or miscalculation either. This also ensures the safety of the customers, visitors and staff.

See More:  5 Challenges and Solutions of Queue Management System in Banks

Customer Journey Automation
Customer Journey Automation

The customer journey can be automatically controlled using a queue management system. This feature is extremely useful in cases where it requires the customers and visitors to go to multiple counters or servers to get the full-service delivery done. The whole process can automate by implementing the policies and the queue management system can automatically route the customers from one customer service counter to another until the full-service delivery is done.

As most of the time, the government departments and public offices are offering multiple services and in some scenarios some counters and dedicated to particular services only. For example, if there are 24 counter, let say 10 are dedicated for service A, 6 counters for service B and remaining 8 counters for service C. This scenario can easily be controlled by the queue management system.

The organization’s policy can be implemented through the powerful administrative control panel, and whenever a customer is signing up for the queue the system can enquire them about the service they would like to avail and then put them in their respective queue. This prevents a lot of troubles and saves a lot of time.

VIP Customers, Customers with Disability or Special Needs or Any Exception

Sometimes there could be some counters dedicated to premium customers, VIP customers or customers with special needs or any such things. In such a scenario, the queue management system can automatically follow the management’s policies and route the customers to their appropriate counters. This ensures a smooth customer journey and an excellent customer experience.

Reduce Wait Time and Quicker Service Delivery

Reduce Wait Time and Quicker Service Delivery

A queue management system allows the management to reduce the wait time for the customers and improve their service delivery efficiency. As all the customers are managed in a well-organized manner. They are being automatically routed to their relevant counters and servers. There is no delay in customer calls, and there could be no issue or conflict in the queue or turn, the wait time gets reduced. The customer will have to wait for less, as everything is getting done with precision and without human intervention so human errors are also eliminated. Another great advantage of a queue management system is that it also helps to reduce the workload of the staff and service agents by handling different processes and by automation. Which effectively increase employee efficiency and also results in quicker service delivery and improved customer experience.

As the customer journey is managed and controlled by the queue management system as per the policies of the department, the customer journey is also reduced. As soon as a customer gets frees the next customers is called. Especially in multi-counter service delivery, where a customer will have to go to multiple counters to get the full-service delivery. In multi-counter based service delivery the automation reduces the time and easily guide the customer from one counter to the next without any delay or interruption. Which also results in quicker service delivery.

Improved Monitoring and Performance Analysis

Improved Monitoring and Performance Analysis

Apart from reducing the wait time, increasing the employees’ efficiency and quicker service delivery a queue management system comes with additional benefits. The government departments and public offices deal with hundreds upon hundreds of customers and visitors on daily bases. There could be a lot many unhappy customers too. In such a situation having a powerful analytical and statistical data collection medium integrated into the customer management process could provide valuable data to the management. Which can help them in further improving their service delivery mechanisms, enhancing the customer journey and effectively measuring the employee performance and much more. The system usage data can also provide a brief detailed preview of the system’s performance. In total, all that KPIs and statistical data gathered from the queue management system could be utilized to take important decisions and forming future strategies to ensure better customer services.

Reporting Module

All the data collected autonomously from the queue management system will be available in multiple reporting formats. The reports can provide precise system usage data and accurate key performance indicators (KPIs) could help the management to highlight the areas where improvements can be done. Furthermore, the reporting module also allows the management of the government department or the head office to monitor the performance of the agents and servers on daily bases. All the statistical data is gathered and provided in real-time to improve the reporting and monitoring capabilities.

Integration with other Data Centers and Systems

Integration with other Data Centers and Systems

This is another great advantage of a digital queue management system. It allows integration and synchronization of data with other organizational tools and corporate systems. This integration allows the management and staff of the government departments to reduce the service delivery time. For example, in order to sign-up for the queue, the visitor must have to scan their Emirate ID card or EID. Once scanned the data has been loaded from the government databases and the user can automatically get authenticated. Once the user arrived at a counter all their data has been automatically getting loaded on the screen of the server or the agent. Which could save them from doing manual data entry. A lot more such innovative features can be added to the queue management system. This feature is possible by enabling a queue management system to fetch and push the user data from other systems. All the process is fully automatic and saves a lot of time. Here are a few more integrations that are gaining popularity:

  1. Integration with User Identification System
  2. Integration with CRM, ERP, Sales Management System, etc
  3. Integration with a customer feedback system
  4. Smartphone Applications
  5. Online Appointment Booking and Remote Sign-up Process

There are a lot many different scenarios where we can integrate the queue management system to fetch or send data to any other system to incorporate more features that help to reduce the wait time and improve the customer journey.

See More: Benefits of Queue Management using Mobile Apps

Queue Management System Accessories and Add-ons

Queue Management System Accessories and Add-ons

There are so many hardware and software add-ons or accessories which can be added to the system to further enhance the system performance and usability. For Example:

1. Audio Announcements

Audio announcements are a great way to get the user’s attention to who is waiting in the waiting area. As when most of the people arrive at a government department or public office, they just took their queuing ticket and sit in the waiting area. Most of the time either you are on the phone or talking to the person sitting next to you or something like this. The audio announcement can easily alert them for their turn.

2. Multi-lingual Interface

Dubai is a huge city having so many different types of people from various societies, cultural background and countries. A multi-lingual interface can help you improving customer happiness and contributes to customer satisfaction.

3. Digital Signage for Government Departments

Digital Signage is an integral part of any queue management system. For the government departments and public offices, digital signage can display the current stats and ticketing information along with acting as a multimedia content player as well. The management can play promotional content, health and safety warnings, and other helpful materials. Engaging content on digital signage for government departments will help to reduce the stress of the customers waiting in the waiting area. It improves customer happiness and also provides a very effective communication channel for management.

4. Counter Displays and Screens

Counter Displays and Screens are used to display the counter number/name and the current ticket serving on the counter. This information is important so the customer can easily identify their server.

5. Customer Feedback System and Happiness Meter

This is also another very important accessory of a queue management system. In the government departments and public offices, if a customer feedback system is used, it helps the management to understand their customers’ needs and requirements. The customer feedback system can provide vital business intelligence which can help the management to further improve their services and service delivery mechanisms.

A customer happiness meter is usually a small touchscreen or tablet kiosks placed on the service desk or counters, it simply captures the customer’s happiness or satisfaction level information. It most often has multiple smileys icons or a few buttons describing the happiness levels, for example, happy or satisfied, unhappy or dissatisfied and very happy or pleased or any such things. This is a great tool in evaluating the servers’ and agents’ performance too. As the data could be linked and synchronized so there is no need to ask the customers to input their contact details. The system can automatically fetch the information on the bases of the ticket serving during or prior to the feedback submission. This is an excellent way to gather a lot of customer feedback data and people in general always respond well to such feedback systems.

See More: Queue Management System for Vaccination Centers in UAE

Conclusion

A queue management system can improve customer happiness and satisfaction level by reducing the wait time, providing engaging content during their wait time, routing them automatically to their respective counter or counters without any delay and reducing the workload on the government department management staff. Nowadays, due to the COVID-19 scenario the government of the UAE implemented a strict social distancing policy with zero tolerance. Our digital queue management system can also aid the management in implementing their social distancing policies. Apart from that our queue management system also allows integration and data synchronization with other corporate tools and organizational systems which also help to innovate new ideas to improve the efficiency of the queue management system. It also helps the management to gather valuable business intelligence.

Our queue management system also provides real-time monitoring and very detailed reporting mechanisms. The KPIs measurement and employee performance tracking could help the government departments and public offices to further improve the service quality and customer interaction with their department. Automatic customer route routing and multiple add-ons and other features not only improve customer experience but also help the management to improve their service delivery mechanisms.

If you are looking for a queue management system or want to upgrade your existing queue management system, you should also have to acquire professional queue management system providers for the government departments in Dubai, UAE. RSI Concepts have great experience of the field and we have a list of satisfied government clients. Feel free to leave a comment in the comment box below or contact us through our Contact Us page.

Check this out: Queue Management System for Government Departments in Dubai

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