Most of the businesses and organizations are seeking a tailor-made queue management system solution in Dubai, UAE. The main reason is the customizations of the system as per their specific needs, and integration with other systems. Another reason for businesses seeking a tailor-made QMS solution rather than any ready-made queuing solution is the return over their investments, which are far better than a standard rigid QMS Solution. As the customized queuing solutions are being designed specifically to meet certain needs of the customers, they feel more comfortable working at a tailor-made queue management system with only whatever features they need. No more extra fancy stuff in the control panel which could be confusing for the management as well as for the servers and agents. No more bill for the hardware and software modules that you will never go to use. The overall simplicity and cost-effectiveness are the key features of any tailor-made queue management system.
Tailor-Made Queue Management System VS Ready-made Queue Management System
Here are a short comparison of the tailor-made and standard QMS solutions:[Note: Infographics with icons will look better if you have time]
| Tailor-Made Queue Management System | Ready-made Queue Management System |
| Cost-effective | Standard Price Plans |
| Very personalized solution | General Purpose Solution |
| Simple Control Console | Complex Control Console |
| Customized Hardware Design | Standard Hardware Design |
| Totally in-line with your specific need | Mayor may not be in-line with your specific needs |
The basic idea of going for a customized or tailor-made queue management system is to achieve the maximum output with minimum expense. As every business has its very own organizational structure and standards, which should resonate with all of their services and products. In simple words, every business has a unique brand identity, thus requires a QMS solution which completely synchronizes with their culture, structure and business models. These days the queuing systems are not only limited to customer flow but they can heavily impact your brand identity and brand image, so your queue management system should be custom designed to work in harmony with your business model, culture and brand identity to achieve better customer experiences and customer satisfaction.
Best Queue Management System Types
Here are some of the standard queue management system types with their different features and utilities. These queuing systems are developed on the bases of requirements, services and sub-set of services, physical infrastructure, business models and expected customers/visitors quantity.
- Linear Queuing
- Mobile Compatible Virtual Queue Management System
- Online Appointment/Reservation Enabled QMS
- Managed/Un-Managed Traditional Queuing
- Self-servicing Queue Management Systems
- VIP Queuing Management System (Mostly included in other types as a dedicated module)
These are general classifications of queue management systems. But we can also classify them on the bases of industry, such as, for hospitals, banks, airports, HR Department, customer service centres, retail sector, etc. As all of the industries have their own slightly different service delivery and business models so the queue management systems can also be classified by their application and industry. There are so many classifications that lie in between the above-mentioned types and their sub-sets, but in general, these are the major types of queue management systems.
Basic System Components of a Queue Management System
Although there are so many software and hardware features that can be added but in general here are the basic system components of a queue management system:
- Queue Management Server/Software Application
- Ticket Dispensing Unit (kiosks, Floor Stands, Wall Mounts, etc)
- Digital Signage or Customer Routing Display Units
- Routing Signs and Digital Signs
- Counter Name Plates, LED/LCD Displays
- Audio Announcement Sound System
Above all are the basic components required to build any standard type of a queue management system. There are so many other software and hardware accessories that can be added in the queuing system to provide more operational strength. It also depends upon the application, each industry has their different business model hence the basic requirements are also different. But overall the system ingredients will remain the same as the above.
Conclusion
As the tailor-made queue management systems are proven to be superior to implementing a general-purpose queuing solution. So, before opting for any type of queue management solution you must consider basic classifications, system components and your objectives in mind before making the decision of opting for a tailor-made or a ready-made QMS solution. As per various studies and customer’s reviews, we have concluded that a tailor-made queue management system can always provide more operational strength with less cost and more reliability. An efficient queue management system not only helps organizations improve the customer experience and customer journey but it also helps them increasing sales and establishing their brand identity more effectively.
Check this out: Important Hardware Components of a Queue Management System