Sharjah Book Authority has acquired RSI Queue Management System on rental basis for their November 2020 Sharjah Book Fair event in Expo Center. Sharjah Book Authority is hosting one of the largest book fair festivals in the entire region at Sharjah Expo Center from 4th of November to 14th of November, 2020. The Sharjah Book Fair is the largest book fair in the region and is also considered among the largest book fairs in the world. The event attracts around 2.5 Million visitors, more than 200 exhibitors from around 80 countries. Moreover exhibiting 20 Million books for all sort of niche and groups, this can be considered an oasis of knowledge. The Sharjah Book Fair was established in 1982 by the hands of His Highness Sheikh Dr Sultan Bin Mohammed Al Qasimi himself.
Managing such a huge establishment and providing all sort of facilities to visitors, publishers, exhibitors and the writers is not an easy task. But the Sharjah Book Authority proved to maintain a reputation throughout the past decades. The management is striving to improve the visitor’s experience and provide them with all sort of facilities not only that they are also providing facilities for the publishers, writers and exhibitors as well.
During the Sharjah Book Fair exhibition, the team moved to the Sharjah Expo Center and set up a full-fledged office set up inside the premises to provide all sort of services and facilities in the Expo centre itself. Which is why RSI have been contacted to provide a rental Queue Management System for their public office to serve a large number of expected visitors and customers. The Sharjah Book Authority is heavily investing resources and finance to improve their customers and visitors experience. This is the reason RSI have been requested to install our queue management system in the Sharjah Expo Center.
The main objective of the RSI Queue Management System is to allow the management to effectively manage the customer flow and improve customer journey with less waiting time and easy service delivery. The QMS comprises a powerful smart software engine with hardware accessories such as Kiosks, Digital Signage, Announcements System and much more. The software has built-in analytical and statistical data collection tools with a comprehensive reporting module. Which not only enables the management to gather data about the system usage but also let them determine their performance and customer happiness through various KPIs and statistical analyses.
Here are the remarks of our Product Manager, Mr Shehzad Asghar:
“Indeed it was a proud moment to provide services for one of the world’s largest Book Fair. The Sharjah Book Authority and the Sharjah Book Fair management is very cooperative and professional working with strict policies and standards. We are also very thankful to the Sharjah Expo Center for their cooperation and support.”
As a very huge number of visitor is expected during the event so in order to provide the instant technical support, we have assigned a full-time engineer who will be appointed at the Sharjah Expo Center and will be available to support the staff from the Sharjah Book Fair and Sharjah Book Authority all the time during the event.
Here are the remarks of our Engineer, Mr Bilal Sheikh:
“At RSI Concepts we always strive to improve the quality of our products and services. We are always ready to go the extra mile in order to support and help our customers. I will oversee the whole operation on-site and will remain there all the time to provide instant support to ensure a smooth operation and continuous delivery of the services.”
At RSI Concepts we always prioritize our customers and provide them exceptional support. This is another reason for our positive reputation and distinguished brand identity in the market. Such milestones have had a profound effect on our journey throughout.
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