Sharjah Library has acquired Customer Feedback and Survey System from RSI Concepts for their 12 different areas. The system comprises of advance customer feedback and survey software with tablet stand and touch screen kiosks. The Sharjah Library is considered to be one of the oldest libraries in the region and it is almost 100 years old now. Over the decades the Sharjah Library has gone through a lot many upgrades and constant developments, which resulted in a remarkable collection of books and a wonderful space for modern book lovers. The Sharjah Library management is focusing a lot on the readers and their experience in the library and continuously working to improve it.
The Sharjah Library required a solution to collect customer feedback and record their experience through the customer survey system. We have been awarded the tender to develop and design the customer feedback and survey system for the Sharjah Library which should be accessible from all areas of the library, in total the facility to conduct the survey and give feedback was introduced to 12 different areas of the library premises.
The main feature of our customer feedback and survey system is that it is very simple and easy to manage from the back-office control panel. The front-end of the feedback submission and the surveys are completely customizable. The system is equipped with a powerful analytical and statistical data management tool. Which produces automated reports as well as on-demand reports of the system usage and the customer feedback. The survey results and the feedback can be exported in multiple convenient digital formats. The reporting module provides an enriched graphical interface and graphical data stats for better understanding as well as in-depth analysis and reporting as per the requirements.
The user interface is designed on tablets and kiosk machines which are placed on strategic points for maximum exposure. The interactive and appealing user interface encourages visitors to conduct more surveys and give their feedback on the system. The technical management and the overall operation is fully automated and require very less monitoring or management. The overall installation cost and the operational cost is very minimal due to the high-end hardware and intelligent software engine used to build the customer feedback and survey system.
These are some of the distinguishing features that make our customer feedback and survey system superior to any other solution available in the market to date. Moreover, the system is also capable of customization and expansion. More interactive points can be added whenever required without any modification in the core of the software of our customer feedback and survey system.
Here are the remarks of our Sales and Marketing Manager, Ms Maheen Waheed:
“It was a quite learned experience in dealing with the professional team of the Sharjah Library. The requirement gathering, system analysis and proposal, everything went very smooth due to the professionalism and robust communication of the Sharjah Library team. The Sharjah Library really admired the results and data collected by our customer feedback and survey system. We are aiming to extend our services to the Sharjah Library in various sectors by ensuring to maintain the current quality standards and professional support.”
RSI Concepts Customer Feedback and Survey System is a great tool for the communication team to assess and improve the customer experience. The overall data management and reporting module are equipped with exclusively designed tools for the higher management which help them to take vital decisions to improve customer experience.
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