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Automatic Contactless Gel Dispensers in Abu Dhabi

The Abu Dhabi Department of Finance has acquired Automatic Contactless Table-top soap and gel dispensers from RSI Concepts for its all branches. The Abu Dhabi Department of Finance is a well-known government department in UAE and it has played an important role in the development of the Emirates of Abu Dhabi. The main objective of the organization is to provide a variety of financial services to the government of Abu Dhabi. The entity is the main player in increasing the efficiency of government spending, increasing government revenues, and the overall financial structure of the emirates. The Abu Dhabi Department of finance is a key player in the overall development and innovation in the financial sector in the UAE.

Automatic-Contactless-Gel-Dispensers-in-Abu Dhabi

RSI Concepts was requested to provide automatic contactless gel or soap dispensing solution for the head office and branches of the Abu Dhabi Department of Finance. A high-tech contactless automatic dispenser was proposed. The key features of our automatic contactless dispenser are its reliability, sleek and elegant design, smart management of the liquid and power efficiency.

RSI Concepts is currently providing a variety of automatic contactless liquid, gel, and soap dispensing solutions. Multiple designs and models with different technical specifications were proposed but our most popular model RSI D5001 was selected due to its elegant and sleek design and reliable operation. The dispenser itself is made up of high-quality ABS Plastic materials and the electronic circuitry is built for longevity and power efficiency. The liquid consumption of the RSI D5001 model is better than any other currently available automatic contactless dispenser in the market.

Here are some remarks about our Sales and Marketing Manager, Ms Maheen Waheed, she managed this project from our side:

“Thanks to the excellent work of our R&D, our products are designed and built to meet international standards and the highest quality with the cost-efficiency and operational convenience. It was an excellent experience dealing with the Abu Dhabi Department of Finance. The team was very convinced after the first demo of the products we proposed. Moreover, our high-quality cost-effective solutions and clientele help us built a positive reputation in the market. Which was also very helpful in scoring this tender. We will look forward to extending our partnership with the Abu Dhabi Department of Finance.”

RSI Concepts has built a reputation over the past decade by providing customized and user-friendly technological solutions. Innovation and quality is our top priority at RSI Concepts.

Check this out: The DMT Abu Dhabi Acquired Hand Sanitizer Kiosks and Dispensers from RSI Concepts


Role of Digital Signage in Dubai during and after Pandemic

Role-of-Digital-Signage-in-Dubai-during-and-after-Pandemic

In this article, we will discuss the role of the Digital Signage in Dubai, UAE during and after the pandemic of COVID-19. As we have observed the market have turned upside down and the pandemic has impacted our lifestyles in a completely unprecedented way. The businesses have to think outside of the box to cope up with the current tectonic shifts in the market dynamics. The digital signage was gaining popularity not only in Dubai but all over the UAE and in other GCC countries as well before this scenario. Especially the retail and services sectors were heavily adopting the digital signage technology mainly the indoor LEDs to communicate with their customers and prospects. Outdoor digital signage and digital billboards are also gaining popularity in Dubai.

Impact of Digital Signage on Marketing and Customer Experience

Impact-of-Digital-Signage-on-Marketing-and-Customer-Experience

The digital signage has completely transformed the marketing strategies and customer experience in a very imaginative and creative way. Businesses are using them for both marketing and information purposes in their premises. All types of businesses especially retail, customer services providers, hospitality sector, healthcare sector, banks, public offices, government institutions, airports, metros, bus stations and all around the country the digital signage are appearing.

Digital Signage Role during the Pandemic

Digital-Signage-Role-during-the-Pandemic

In Dubai and all across UAE during the COVID-19 pandemic, all the essential businesses and services remained open such as supermarkets, grocery stores, retail sector, medical facilities, pharmacies, various transport services and much more. Digital signage played a vital role in implementing protective and precautionary measures. The digital signage was used to play content in real-time related to the safety precautions and other useful information.

The interactive digital signage and way-finding tools help hospitals, test facilities, mass transit facilities and other such institutions to route, direct and control the visitors. This helps a lot to minimize the interaction. The repeated instructions, precautions and suggestions also help to spread awareness among the masses.

The queue management tools help organizations and businesses such as the retail sector to control customer flow. This also helped them to enforce social distancing and other preventive measures. The closed stores and outlets used digital signage to stay in touch with their customer even when they are closed. Some used the digital signage to provide information about their online stores or sales and support contact details and much more.

There were too many applications of digital signage during the pandemic.

Digital Signage Role after the Pandemic

Digital-Signage-Role-after-the-Pandemic

As in UAE, the commercial activity has been resumed and now we are looking forward to returning to the normal routines. The authorities and the private sector are investing heavily in preventive measures. Digital signage could help a lot. The digital signage has already been integrated into a variety of systems which can be used for preventive and safety measures.

The digital signage with a variety of tools can be used at the entrances of malls, superstores, bus stations, metros, hospitals, banks, and all type of public places for headcount, or for thermal scanning, or for disseminating precautions and information to spread awareness, to control the people flow and much more.

The interactive digital signage can be placed on various places in all sort of services based sectors to automate the services or to reduce the contact. A new breed of digital signage applications is the modern contactless operation capable digital signage. Which is a breakthrough for the post-pandemic era.

There are some manufacturers who have introduced see-through screens which can be a great utility for the services based industry where the customer will have to sit in front of an agent or customer support staff. The screen can provide high-tech communication solutions at one hand and on the other hand, it can provide a protective shield between the agents and the customers.

Read also: 6 things to expect near future in Digital Signage Dubai

Conclusion

The usability of digital signage has been tremendously acknowledged by the industry during the COVID-19 pandemic. And even after the pandemic, the digital signage will play a very supportive role for both the customers as well as for the businesses in Dubai, UAE. Digital signage has endless applications for the future.

Check this out: Importance of Digital Signage in 2021


Sharjah Library acquired Customer Feedback and Survey System from RSI Concepts

Sharjah Library has acquired Customer Feedback and Survey System from RSI Concepts for their 12 different areas. The system comprises of advance customer feedback and survey software with tablet stand and touch screen kiosks. The Sharjah Library is considered to be one of the oldest libraries in the region and it is almost 100 years old now. Over the decades the Sharjah Library has gone through a lot many upgrades and constant developments, which resulted in a remarkable collection of books and a wonderful space for modern book lovers. The Sharjah Library management is focusing a lot on the readers and their experience in the library and continuously working to improve it.

The Sharjah Library required a solution to collect customer feedback and record their experience through the customer survey system. We have been awarded the tender to develop and design the customer feedback and survey system for the Sharjah Library which should be accessible from all areas of the library, in total the facility to conduct the survey and give feedback was introduced to 12 different areas of the library premises.

The main feature of our customer feedback and survey system is that it is very simple and easy to manage from the back-office control panel. The front-end of the feedback submission and the surveys are completely customizable. The system is equipped with a powerful analytical and statistical data management tool. Which produces automated reports as well as on-demand reports of the system usage and the customer feedback. The survey results and the feedback can be exported in multiple convenient digital formats. The reporting module provides an enriched graphical interface and graphical data stats for better understanding as well as in-depth analysis and reporting as per the requirements.

The user interface is designed on tablets and kiosk machines which are placed on strategic points for maximum exposure. The interactive and appealing user interface encourages visitors to conduct more surveys and give their feedback on the system. The technical management and the overall operation is fully automated and require very less monitoring or management. The overall installation cost and the operational cost is very minimal due to the high-end hardware and intelligent software engine used to build the customer feedback and survey system.

These are some of the distinguishing features that make our customer feedback and survey system superior to any other solution available in the market to date. Moreover, the system is also capable of customization and expansion. More interactive points can be added whenever required without any modification in the core of the software of our customer feedback and survey system.

Here are the remarks of our Sales and Marketing Manager, Ms Maheen Waheed:

“It was a quite learned experience in dealing with the professional team of the Sharjah Library. The requirement gathering, system analysis and proposal, everything went very smooth due to the professionalism and robust communication of the Sharjah Library team. The Sharjah Library really admired the results and data collected by our customer feedback and survey system. We are aiming to extend our services to the Sharjah Library in various sectors by ensuring to maintain the current quality standards and professional support.”

RSI Concepts Customer Feedback and Survey System is a great tool for the communication team to assess and improve the customer experience. The overall data management and reporting module are equipped with exclusively designed tools for the higher management which help them to take vital decisions to improve customer experience.

Check this out: 10 impacts of Queue System with Customer Feedback System


Importance of Digital Signage in 2021

As we all know the year 2020 have devastated effects on the organizations all over the world so in the year 2021 a common trend would be ‘to gain more out of less’. This is when the organizations will have to consider the usability and impact fullness of the digital signage. The past decade was a new era of technological evolution and its impact on communication. The organizations have shifted their focus from the traditional communication mediums towards the modern and digitalized communication mediums and this happens in just a few years. Nowadays the digital is an integral part of any local, regional or multinational organization in Dubai, UAE.

Importance-of-Digital-Signage-in-2021

The Intro

The consumers often prefer e-commerce and online stores over the bricks and mortals businesses and marketplaces these days. But this will soon be going to flip in the year 2021. This is why the businesses should focus on smart technological solutions to market and communicate with their customers. What else could do the job other than the digital signage with their simple and easy operation and facility to digitalize the content? Similar applies to the larger business and organizations who are looking for a modern cost-effective communication solutions.

The Forecast

The-Forecast

Yes, the cost will be the major factor for almost everyone in 2021, especially for the organizations and businesses who are new to digital signage. The organizations who are already using digital signage will prefer to go for more cost-effective solutions, most likely the solutions that allow them using the current hardware and doesn’t require costly fancy solutions. The digital signage manufacturers, suppliers and consultant should have to consider all those factors into account before proposing something to the market. The re-usability and convenience of paying less will also help the digital signage rental market to thrive in the year 2021. The organizations and businesses will have the comfort of paying only for the service they are using, maybe on monthly bases, which would be a very cost-effective solution.

The Digital Signage Technology

The-Digital-Signage-Technology

As the technology is evolving the manufacturers of the digital signage technology are introducing cutting-edge solutions, with curved screes, more screen sizes, OLED, QLED, QD-LED, LED, etc. Those technologies are not only making the digital signage more attractive and appealing with better picture quality but also improving its life-spam and power efficiencies. These factors could reduce the installation and operational cost very significantly. Which will also help the digital signage market.

The Digital Signage Industry Trends

The-Digital-Signage-Industry-Trends

As the year 2020 was completely unprecedented, so it has changed the people’s preferences, behaviour and their expectations too. Now a day’s people are more attracted to a digital solution than any conventional solution. This whole scenario has changed the overall mindset of the general populations as the people are now more comfortable in using the technology and are much more adoptive towards latest tech.

Here are some most popular digital signage types and their uses:

Large Outdoor Screens

Large outdoor digital signage screens are used for mainly advertisement purposes. The outdoor digital signage and screens have been integrated into the urban cities as part of the infrastructure. In the year 2021, we are expecting larger screens, with a brighter picture and higher resolutions. The management consoles are also stepping up with less cable work and multifunctional modules to minimize the installation and management cost.

Curved Digital Signage Screens

Curved digital signage screens are equally gaining popularity in both indoor and outdoor arenas. The curved screens can be used at round-shaped infrastructure, poles, and large scale indoor facilities, like shopping malls, conference rooms and much more. The curved digital signage screens are more often used for adverts and multimedia content.

Interactive Digital Signage

This phenomenon is still in its infancy. The technology is not an issue at all but creating content is a bit tricky. Mainly large interactive human-sized digital signage is used indoors in shopping malls, airports, public offices, and such facilities. The purpose of the interactive digital signage is to give a personal touch to each of the customers to help to improve the customer experience. There are so many technologies introduced to maximize the interaction, such as motion sensors, facial recognition, touch screens, and much more.

Internal Communication

The corporate sector and organizations are using digital signage for their internal communication purposes too. And this trend is gaining popularity. The digital signage can be used on various strategic locations for pure informational or infotainment purposes. Traditional signs are getting replaced with the digital signs, the meeting rooms, conference halls, etc all are getting large digital signage screen. The interactive digital signage is being used to automate various processes and much more.

Educational Digital Signage

The education sector is also replacing whiteboards and blackboards with digital signage screens. Mostly normal digital signage screens are being used, but very recently a lot many institutes have started using the touch screens in the classrooms. The educational institutes are also using digital signage for various purposes, such as sharing information, announcements, presentations, etc.

Way Finding Digital Signage

Another commonly used digital signage type is wayfinding interactive digital signage. Such signage is being equipped with the touch screen, and they let the user search and find way around the shopping malls, airports, hospitals, metro & bus stations, large facilities and sports complex, etc. Almost all of the mass transit facilities are using digital signage for not only wayfinding but also to route, inform, and entertain the passengers.

Security & Surveillance and Industrial Digital Signage

Security and surveillance is another large market for digital signage. As the security control rooms and surveillance posts requires input from a large number of surveillance equipment, so having high-tech digital signage can improve the effectiveness and efficiency of the system. The various industries also require digital signage for their control rooms and monitoring stations. In fact, these are the places where digital signage was firstborn.

Digital Signage in Hospitality and Restaurants

The hospitality sector heavily relies on the customer experience which is the reason they always stay one step ahead from any other services based industry. The hospitality sector is also using various types of digital signage and smart screens to provide useful information, automation, decoration and entertainment purposes. The restaurants are using interactive digital signage to let the customers choose from the menu and place orders from the digital signage.

Events Management Industry and Digital Signage

The event management industry is also a large consumer of digital signage. The digital interactive signage and large display screens can be used for so many different purposes depending upon the nature of the event and the venue itself. Large conference halls, theatres, banquet halls and so many other businesses/facilities are adapting to the digital signage.

Read also: 6 things to expect near future in Digital Signage Dubai

Conclusion

Well, the simplest conclusion is that ‘the screens are everywhere’. The digital signage is not only the future of the communication and marketing industry, but it is also the building block of future urban societies. The digital signage is getting integrated into the very fabric of the modern world from the bus station to the streets, from shopping malls, to the hospitals and everywhere else the digital signage is flashing. If you are living in a modern society like Dubai, I can bet there could never be a single day when you are knowingly or unknowingly not using digital signage. The digital signage is the future of the modern man. As smartphones have integrated into our society the digital signage are also about to take over every area of the society with their super convenient operation and usefulness.

Check this out:  Importance of Digital Marketing in 2021


10 Ways to Collect Customer Feedback

In this blog, we will talk about 10 ways to collect customer feedback. Customer feedback is a very important aspect of maintaining a better customer experience. Rather than indirect indicators and signs what could be better than asking your customers directly about their opinion on your products/services and overall brand. If you have the following questions:

  1. What my customers want?
  2. What we can offer to help them?
  3. How should we improve the customer experience?
  4. How should we sustain a long-lasting clientele?
  5. What is repelling our customers?

Then you must seriously think about having a mechanism to ask those questions directly to your customers. I came across a lot of misleading information on this subject which is why I compelled to write this blog.

10 Ways-to-Collect-Customer-Feedback

The human beings are a very sophisticated species. Customers often tend to sugar coat their criticism when asked directly or face to face. Sometimes people don’t want to be rude to the sales staff. Some customers get annoyed because either they are in hurry or either they simply don’t want to have a direct conversation at the moment. There could be so many reasons why people don’t give feedback or avoid one on one conversations about their experience at your branch. Which makes it even more difficult to extract precise information which a business can utilize to improve their customer experience.

By the evolution of the online and digital mediums, it is surprisingly simple to extract valuable information from your customers. People use to spend hours surfing online in a single day. This opens up a new frontier for the communication department. In order to measure the effectiveness and usefulness of your products and services, the single most valuable asset is customer feedback. And for that, the online domain could serve the purpose very well.

Here are the 10 ways to collect customer feedback:

1. Conduct Online Surveys

Conduct-Online-Surveys

The online surveys are a very effective way to communicate with your customers. In order to make them more effective, the businesses should make them small, easy-to-do and if there could be some award for the customers who are conducting the survey, which will encourage people to do the surveys.

2. Tablets and Kiosks

Tablets-and-Kiosks

Business can place small tablets and kiosks on strategic locations on the premises to gather customer feedback. The rule again is to make the process simple, short, and easy-to-do. Maybe just a few MCQs on the touchscreen of the kiosk or a Happiness Meter on the tablet could let the businesses gather basic information and let them conduct comprehensive surveys when needed.

3. Active Social Media Channels

Active-Social-Media-Channels

Businesses should hire full-time social media managers to engage with audiences over various social media channels. Sharing helpful and engaging content on social media, engage with the customers and gather their opinion.

4. Online Poles

Online-Poles

Online poles are a popular way to get instant feedback from the customers and large audiences. Set up your questions to be specific or to be indirect, whether it is a critical issue or a lighter question, people tends to do online poles more than anything else on social media.

5. Personalized Emails and Email Shots

Personalized-Emails-and-Email-Shots

Mass emailing is the most cost-effective online communication channel. But in case if you are interested in gathering the customer feedback then you should use only a few questions and encourage the customers to answer them. Personalized emails often get more response than mass email campaigns. Send an email on the same day when the customer visits you or make a purchase or utilize a service and ask them about their personal experience.

6. Website Reviews and Rating Mechanisms

Website-Reviews-and-Rating-Mechanisms

Website reviews and rating mechanisms are also very helpful in collecting customer feedback. There should be a rating and review facility on each product/service web page. Especially in the case of digital products and services the online rating and review mechanisms is very convenient for the customers to express their feelings about their experience.

7. Online Sign-ups and Customer Portals

Online-Sign-ups-and-Customer-Portals

Online sign-ups and customer portals could be very effective in gathering customer feedback. As customers usually log in to their customer portal to search for the information about their subscriptions and purchases. So, having a mechanism to gather customer feedback in the customer portals can really help you gather valuable feedback from the customers.

8. Smart Phone Applications

Smart-Phone-Applications

As the information technology rapidly evolves from the on-desk to in-pocket. Smartphones and smartphone applications have become the major source of information for most of the customers and prospects. Integrating customer feedback modules within your smartphone application could let you gather a lot of data about the customers, their behaviour and their experience without even any additional cost.

9. Custom Feedback Short URL via SMS

Custom-Feedback-Short-URL-via-SMS

Sending a custom feedback short URL via SMS is also a great approach to collect customer feedback through online mediums. As SMS are cheap and instant, so we can automate the SMS through the system and request the customers to follow the short URL to give feedback. The collection of feedback through short URL via SMS is a much better way than many other digital mediums.

10. Customer Feedback by QR Code

Customer-Feedback-by-QR-Code

As smartphones are getting more sophisticated and technologically advanced, they are also opening up new opportunities for marketers. Such as in modern-day smartphones whether you are using Apple iPhone or Android Phones, all of these devices are capable of scanning QR codes, so we can use QR codes to let the customer access the feedback survey. This not only looks modern but it is also very simple and easy for the customers.

Read also: Customer Feedback System with QR Code for each property – DAMAC Properties

Conclusion

The customer feedback and their opinion about your brand, your products and services are very critical. The businesses should also consider the online domain for their communication purposes. The digital mediums look a bit tricky but in reality due to the advancements of the analytical tools, and social media platforms the online channels of communication have become more effective than the traditional communication mediums.

Do let us know of your thoughts in the comments box below.

Check this out: 10 impacts of Queue System with Customer Feedback System


Importance of Digital Marketing in 2021

Importance of digital marketing in 2021 is even more than ever before in the UAE. Like Dubai, Abu Dhabi, Sharjah and other emirates are very densely populated communities and almost everyone has access to the internet. This leads to a completely different customer approach to make a purchase. Everyone these days tries to find something from the search no matter if you are searching for a restaurant near you, a gas station, nearest bank branch, clinic or hospital near you, government offices or anything, people tend to search for it online first.

Importance-of-Digital-Marketing

As online search is convenient and more accessible, so everyone is going for it. In that kind of ecosystem, the need to be available online is greater than ever before. This is the reason why digital marketing is so vital and important to grow in 2021. There is a common saying that “if your business is not on the internet then your business will be out of business.”

In this blog, we will try to establish a factual analysis of digital marketing and its benefits along with its comparison with conventional marketing.

What is Digital Marketing?

What-is-Digital-Marketing

Online marketing, internet marketing or most commonly known as digital marketing is a form of marketing in which we promote a business on various online platforms and mediums for business awareness and business development purposes. In short, digital marketing allows businesses to reach out to audiences in the online or internet domain. This is the simplest definition of digital marketing. Here are the three major classifications of digital marketing:

Content Marketing

The content is like the gold in the digital world, it never gets old, never get out of demand, it never loses its worth. No matter what kind of marketing campaign you are running, whether it is a brand awareness campaign, brand identity, new product launch, special offers, or anything, the content will decide the failure or success of the campaign. There is a thumb rule in the content which is “the content should be engaging/appealing and it should provide value/information at the same time.”

Social Media

Effective and active social media presence is very important for digital marketing. Without social media engagements, you may not achieve the desired results. The social media platform are very useful for brand awareness, lead generation, instant communication and customer engagements. Social media endorsements, shares, likes, etc are very useful in establishing the brand identity.

Search Engine Optimization (SEO) and Website

A well-designed website is the backbone of digital marketing, especially when you need online conversions. As the website can provide a deep insight into your business, your products/services and other relevant information which prospects seek before converting into a lead. Having an engaging and interactive website is important. If your website ranks higher in the search engine results, it could do wonders, which is why a proper search engine optimization is always recommended if you want maximum output from your digital marketing campaign.

Email Marketing

Although email marketing is a very old digital marketing tactic, still it is highly relevant and can generate amazing outcomes if done properly. The email marketing allows you to communicate one on one with your customers, you can generate personalized messages and share links, information and many more at a very low cost, and in fact, the email marketing is the cheapest marketing medium till date. Email marketing is still used by millions of businesses worldwide and is a very effective marketing tool.

Checkout: Building a Successful Email Marketing Funnel with Email Marketing System

Benefits of Digital Marketing

Benefits-of-Digital-Marketing

The impact of digital marketing in today’s world is far greater than conventional marketing. In fact, it has completely transformed the marketing industry. Especially in developed countries where most of the population has access to the internet, all kinds of businesses, from large multinational corporations to small local street businesses are benefitting from digital marketing. Here are some benefits of digital marketing:

1. Reach out to large audiences

Digital marketing has enabled businesses to reach out to vast audiences and unexplored markets without a hefty cost.

2. Precisely Target any Audience

Another remarkable feature of digital marketing is that it allows you to target precisely the audience you want, this also reduces the overall cost.

3. Cost-Effective

Digital marketing is the most cost-effective marketing method. As you already have control over the targeted audience and spending which makes it very cost-effective.

4. Excellent ROI Rate

The cost-effectiveness and the freedom to target specific markets or audience groups makes results in excellent return over investment (ROI) rates.

5. Real-time Analysis

The digital also allows marketers to get real-time statistical analysis and comprehensive reports to measure and scale the output of the campaign.

6. Instant Feedback and Response

The businesses can get instant feedback and response to their marketing campaign from digital marketing mediums.

7. Easy and Quick Setup

Digital marketing campaigns can set up instantly and you can initiate a marketing campaign within a few hours and start getting results.

8. Low Resource Consumption

As the setup is simple and easy, the campaign analysis and reports are all automated, so digital marketing campaign management requires very fewer resources.

These are some of the unquestionable benefits of digital marketing. Apart from that digital marketing is way too innovative and is rapidly evolving and improving as comparing to conventional marketing. All digital marketing platforms are simple and easy-to-use and are becoming more effective and more useful day by day. The future of digital marketing is very promising in the modern world.

Comparison of Digital Marketing and Conventional Marketing

Comparison-of-Digital-Marketing-and-Conventional-Marketing

The conventional marketing has its own merits and demerits, I am not saying that it is totally irrelevant now, but for specific objectives, this conventional or traditional marketing is way too less efficient than comparing to the digital marketing. Such as:

Targeted Audience

In conventional marketing, you can’t really target a specific audience, for example, if you are running an advert on TV or Radio then everyone who is tuned to the TV or Radio will get the ad. For example, you want to sell something to the healthcare sector, then there is no way you can make sure that your advert will reach out to all the healthcare businesses or their concerned personals. But in digital marketing, you can specifically target only the people working in the healthcare industry. This makes the campaign more effective and way too cost-efficient than conventional marketing.

The Advertisements

In traditional or conventional marketing if you are advertising on TV, Radio, Magazines, Newspaper or anything else, you have to pay for each word or each second your adverts last. Whereas in the case of digital marketing you can share links, bigger videos, images, much more on a fractional cost of what you have to pay for the conventional marketing mediums. Digital marketing allows you to share more information.

The Scope of the Marketing Campaign

The traditional or conventional marketing campaign is always limited to a certain group of subscribers, or even if you are sharing the leaflets or brochures, only a few handfuls of people will consider reading it. However, in the digital marketing, the response rate is way too higher, if you are reaching a large audience then people don’t mind on clicking on an irrelevant advert too, so if you are targeting properly you can achieve higher results.

Customer Engagements

The digital mediums provide a more easy and simple interaction with customers than conventional or traditional marketing. The customer engagements are way too higher for digital marketing. You can also communicate easily from the digital mediums, database management is also way too easy for digital marketing.

The Communication

The communication in traditional marketing is delayed and the communication in digital marketing is immediate. You can instantly communicate with your customers and they can instantly respond to your digital marketing campaign. The setup and launch of a digital marketing campaign can be done in a few hours, however, a traditional or conventional marketing campaign can take weeks or months to kick start.

Cost and Return over Investments

As conventional marketing is loosely targeted, requires longer initiation time period and the start-up cost of the traditional marketing campaign is very high so it tends to deliver a lesser return over investments (ROI) rates. But the digital marketing campaign requires less time, money and expertise to get it started and the results are completely measurable with precisely targeted audiences, so the output or the return over your investments (ROI) rates are way too higher than the traditional marketing.

Read also: Read this before starting Digital Marketing Campaign in Dubai

Conclusion

Digital marketing is way too better than traditional marketing. The digital marketing campaigns are easy to set up, cost-effective, measurable results, precisely targeted audience with a variety of different types of advertisements and marketing channels/mediums, which allow you to prepare specific adverts to target a specific audience to keep your cost under control. The world has to notice huge growth in digital marketing. In case if you want to survive in the future you must have to have the digital marketing campaigns. This will not only give you a competitive advantage but it will also ensure a steady stream of prospects/leads and sales through your marketing funnel.

Check this out: Queue Management System Problems and Solutions in Dubai, UAE


RSI Concepts Provided Customized Tablet Stands to Threads Me (Gems Group)

Customized-Tablet-StandsRSI Concepts has provided customized 360 degrees rotatable and height-adjustable tablet stands to the Threads Me, Gems Group Holding Limited. Gems Group is one of the largest private education systems in the GCC, their operations expanded in the whole Middle East and North African regions. The education system was established 60 years ago and since then it is maintaining a steady and exponential growth in the respective regions. Threads Me is also a worldwide uniform supplier and distributor serving education, aviation, healthcare and hospitality sectors. Threads Me has become the largest uniform supplier in UAE with having more than 150,000 contracted customers all across the country.

The requirement was to design and deliver 40 tablet stands with custom requirements such as 360-degree rotation and adjustable stand height. At RSI Concepts we have a very efficient and skilful engineering staff, who have managed to design and deliver the stands in a record time period. The stands are all made up of rigid metallic alloy and steel materials, with having powder coating in a custom colour scheme and heavy-duty joints for longevity and ease-of-use.

iPad-Tablet-Kiosk Here are the remarks of our Sales and Marketing Manager, Ms Maheen Waheed who have managed this project:

“It was an excellent experience dealing with the Threads Me, Gems Group. The specific requirements demanded custom-built stands, so we have provided the customized tablet stands which can be set on any angle and the height is also adjustable. The positive feedback from the client was indeed an encouragement to strive for the best.”

Indeed, at RSI we always aim for the highest quality products and services. We never compromise on the quality. Our objective is to provide a solution which meets all the requirements of the client and the client never ever have to compromise on the solution. This is the main reason behind our long-term successful relationship with our clients and business partners in the UAE.

Check this out: The DMT Abu Dhabi Acquired Hand Sanitizer Kiosks and Dispensers from RSI Concepts


The DMT Abu Dhabi Acquired Hand Sanitizer Kiosks and Dispensers from RSI Concepts

The Department of Municipalities and Transport (DMT) Abu Dhabi is mainly responsible for urban development, town planning, transportation and roads. The DMT is also managing three regional municipalities in the country. Which makes it the biggest Municipality in the country and also one of the largest city municipality all over the GCC. The Department of Municipalities and Transport plays a vital role in the current overall progress and infrastructural development of the Emirates of the Abu Dhabi and in other regions by managing their respective municipalities. The Department of Municipalities and Transport also ensures the higher living standards, safety, security, sustainability, infrastructural and technological advancements of the Emirates of Abu Dhabi, Al Ain and Al Dhafrah Regions.

Automatic-Contactless-Hand-Sanitizer-Dispenser

Due to the current global pandemic and current scenarios, it is necessary to take safety measures before resuming again to the full operations. As the Department of Municipalities and Transport Abu Dhabi is one of the most innovative government entity, they also required some innovative solutions to cope up with the issue. Which is the reason RSI Concepts was contacted to propose a variety of hand sanitizer dispensing equipment for the staff and the visitors at the various branches and the head office of the Department of Municipalities and Transport Abu Dhabi.

The task was pretty simple and clear, which was to ensure the minimum physical contact on the premises. As some latest researches have suggested that the best way to prevent the spread of the COVID-19 is to keep the contact at the minimum with surfaces at public places. So, we were requested to propose a hand sanitizer dispensing solution which doesn’t require any contact to dispense the hand sanitizer liquid. Therefore we have proposed a variety of different contactless hand sanitizer dispensers, and amongst them, the two models were selected, The Floor Stand Automatic Contactless Hand Sanitizer Dispenser and the 21.5 Inch Automatic Contactless Hand Sanitizer Dispensing Digital Kiosk.

Automatic-Contactless-Hand-Sanitizer-Dispensing-Digital-KioskThe Automatic Contactless Hand Sanitizer Signage Kiosk has a 21.5 Inch digital signage screen which can be utilized to play videos and contents. This kiosk comes with a powerful computing engine too to run customized applications for the multimedia content and much more. The complete operation is contactless and there are sensors which can sense the hands when placed underneath and then the dispensing mechanism automatically dispenses a decent amount of liquid hand sanitizer gel.

The Automatic Contactless Hand Sanitizer Dispenser Floor Stands are also fully automatic and contactless with highly efficient operation. The main objective was to provide a facility to sanitize hand without any physical contact. Apart from that RSI Concepts also supplied around 200L of the hand sanitizer liquid gel to be used in both the dispensers. The gel has a nice soothing fragrance with the 70% alcohol level. This means the liquid vaporizes quickly and disinfect hands immediately. The alcohol is the main component which disinfects the COVID-19 or Coronavirus, so higher the percentage, better it is.

The whole lot was delivered on urgent bases as we have had a short deadline. Here are some comments about our Sales and Marketing Manager, Ms Maheen Waheed, who have successfully delivered the project:

“It was great dealing with the professional and highly skilled team from the Department of Municipalities and Transport Abu Dhabi. The quality, safety and standard were very high as can be expected from a prestigious organization like DMT. Thankfully at RSI Concepts, we follow the above-average national and international quality standards, which was also the main reason for winning the bid for this project. Everything was delivered on time despite having a very short deadline. The quality of the products and the operation was approved and admired by the Department of Municipalities and Transport Abu Dhabi.”

This is another proof of our high-end products and quality services. At RSI Concepts we not only maintain the higher standards but we keep on improving our products and services by continuous innovation and upgrades to our existing range of products and services. During the current pandemic situation like other vendors we do not take it as an opportunity but as our moral duty to introduce such products that can help our customers and the community in whole to protect everyone against this pandemic. We have carried out a lot many surveys and gathered feedback from the existing customers to come up with so many innovations that can build some immunity in the community against this pandemic by helping the organizations and the people implementing social distancing and other precautions. If you have any suggestion or any idea which you think can help the community against this COVID-19 or Corona disease, please don’t hesitate to share it with us. You can reach us via our Contact Us page or leave a comment in the comment box below.

Check this out: RSI Concepts has provided 360 Degree Tablet Kiosk Stands to Americana Computers for Adnoc


RSI Concepts has provided 360 Degree Tablet Kiosk Stands to Americana Computers for Adnoc

RSI Concepts has supplied 360 Degree Rotatable elegant iPad/Android tablet kiosk stands to Americana Computers for their prestigious client, Adnoc. If you are living in UAE you must be familiar with the name Adnoc, they are serving the national interests of the country since past 46 years and have helped the government in transforming the economic growth by managing the hydrocarbon value chain on the behalf of Abu Dhabi government. The Adnoc is considered to be the pioneer of the modern-day hydrocarbon value chain and the energy market by introducing and integrating modern technologies and innovations throughout the organization.

Americana Computer System is a leading name in system integration and information technology solutions. Mainly dealing in Networks, Mobile Computing, Client-Server Applications, System Integration and value-added management for hardware and software systems. Americana Computer System has established a respectable name in the market in providing server management and desktop software solutions, security systems & Solutions, AMCs, and various other enterprise-level solution. Along with all technological strength the Americana Computer System has also partnered with well-known international IT brands such as HP, Dell, IBM, etc.

RSI Concepts was requested to supply Americana Computer System with elegant, high-end iPad/Android tablet kiosk stands with adjustable 360-degree frames. The iPad/Android tablet kiosk stands were meant to be delivered to the Adnoc for one of their projects. In total 90 stands were delivered. RSI Concepts was one of the several suppliers who has submitted the tender for this project and we have won the bid because of our market reputation and the quality products that we have delivered to several national and international brands in the country.

Here are the remarks of our Sales and Marketing Manager, Ms Maheen Waheed, who was the manager in charge of this project:

“The quality, finishing and the functionality of the 360 degrees rotatable iPad/Android tablet kiosk stands has to be unmatchable. The team from Americano Computers is highly professional and cooperated with us to the maximum extent possible. The delivery was done on time with satisfactory feedback from the Adnoc.”

At RSI Concepts we always focus on quality work and timely deliveries, which is the reason we have earned a reputation in the market that lead us to score hundreds of landmark projects throughout our journey. We are always more attentive towards minutes details and the final outcome. Especially in such projects where the customer’s reputation is on stake. We are aiming to maintain long term relations with our customers by offering them quality work at competitive costs.

Check this out: Directorate of Islamic Affairs Sharjah Acquired RSI Concepts for HR Self-service Kiosk Solution


Queue Management System Problems and Solutions in Dubai, UAE

In this blog, we will talk about how to fix some commonly occurring problems that organizations face with a pre-installed Queue Management System or with a new installation in Dubai, UAE. Queue Management System in a service-based industry is a critical component in maintaining steady sales. As every business is different from others and the targeted customers are also different but in UAE the overall environment for the service base industries is fundamentally similar. The clients are expecting the highest level of service and they like to have a lesser service delivery time. This makes the Queue Management Systems (QMS) more important and crucial for sustaining the customers. No matter what industry or business you are doing, or what kind of services you are offering, if you have to deal with a queue then the customer flow and customer journey are very important for you and this is why we have selected some common problem that businesses usually face in UAE.

Queue-Management-System-Problems-and-Solutions

In this blog we will classify the problems in two categories:

  1. Queue Management System Customer Experience Problems
  2. Queue Management System Administrative Problems

1. Queue Management System Customer Experience Problems

Queue-Management-System-Customer-Experience-Problems

The main objective of commissioning of a queue management system is to improve the customer experience and customer journey throughout the service delivery process. Customer happiness is very important for any service-based industry. Here are some common problems that organizations face with their queue management system in Dubai, UAE:

  • Estimated Queue Time

Estimated-Queue-Time

There is a popular theory that known wait time felt shorter than the unknown wait time. I personally also think like that. Sometime if the estimated time is there then we don’t over-estimate the queue time and it is easier to wait for let say 25 minutes rather than “unknown” time period. So, having estimated queue time showing on the screen could be very helpful especially when you have long queues.

  • In-Queue Marketing

In-Queue-Marketing

In-Queue Marketing/Adverts is another most commonly occurring problem reported by the customers/visitors who are waiting in the queue. Most of the organisations run their promotional videos/content or adverts on the digital signage screen which is also used for the queue announcements. The mistake that organizations usually made is that they cover too much of the area of the screen with the adverts, which most of the people feel annoying as they want the queue to be more visible and readable. So, you should make your signage content areas smaller and the queue announcement area larger or clearly visible. Do not ever use two separate screens as the customer will not pay attention to the repeated adverts and will entirely focus on the announcements.

  • Pre-scheduled Visits and Virtual Queuing

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Pre-scheduled visits of virtual queuing is a very popular feature that customers like and want to use whenever they can get a chance, especially if you are located in a mall, or you have other activities around your location which people can get engaged into. This eliminates the stress of waiting and the announcement can be made on their mobile phones. The best practice is to have push-notification as well as an SMS notification.

  • Audio-Visual Aid and Multilingual Announcements

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As in UAE multiple nationalities are living together so to have a multilingual audio announcement is very helpful. People usually got confused if they are not familiar with the announcement language. Usually, the announcements are not clear or not enough loud to be heard in a busy waiting area. Try to use more speakers with less reasonable volume to cover more area and along with the audio announcements the token number should also flash on the signage screen(s) to avoid any confusion.

Read also: Can a Queue Management System Improve Customer Experience?

2. Queue Management System Administrative Problems

Queue-Managemen- System-Administrative-Problems

Now let us talk about some common queue management system administrative problems. Organizations not only have to deal with the issues related to customer satisfaction and happiness but there are some other administrative issues which are in fact important while administering a queue management system at your premises. Such as:

  • Maintaining the physical queue and customer flow

Maintaining-the-physical-queue-and-customer-flow

Usually, organizations use different types of stanchions to route the physical queue. Especially where a large number of customers/visitors coming there should be physical queue management in order to maintain the overall queue management system efficiency. Such things should be used efficiently and in such scenarios where a large sum of people has to stay in the queue then the best approach is to have a single queue multi-serve setup. This way everyone in the queue will have to wait for a similar amount of time and people will also remain calm by knowing that multiple counters is serving the very same queue in which they are standing.

  • Directional Signage for the Customer Flow

Directional-Signage-for-the-Customer-Flow

Directional signage for the customer flow is very important in case of large waiting areas or multi-story multi-area kind of service delivery systems. In such systems, the customers/visitors might have to visit multiple counters located in multiple locations in the vicinity to get the service delivered to them. So, digital or physical signage and direction indicators are very important to route the queue and to maintain a steady customer flow. This also reduces customer confusion and help to improve the customer journey.

  • Premium Counters of VIP Service

Premium-Counters-of-VIP-Service

In case if you have premium counters or VIP service you should avoid clubbing such counters with the ordinary counters. The best approach is to set up both installations in a different location, with separate waiting areas. This also helps to maintain the high-quality customer experience for the VIP or Premium customers/visitors but it also eliminates the possibility of negative effects on the ordinary customers/visitors.

  • KPIs of the Queue Management System

KPIs-of-the-Queue-Management-System

Organizations usually don’t pay much attention to the Key Performance Indicators (KPIs) of the system but KPIs are very important in the evaluation of the overall system as well as the evaluation of the service delivery agents or staff. The software should be capable of tracking the performance of each service delivery agent as well as of the overall system.

  • Reporting and Statistical Analysis

Reporting-and-Statistical-Analysis

Reporting and comprehensive statistical analysis are very important in order to take administrative decisions. The organizations should be able to retrieve the reports and statistical data from the queue management system as per their required protocols. This will also help in taking administrative decisions to improve the customer experience and customer journey.

  • Queue Management System Software and Integration

Queue-Management-System-Software-and-Integration

The queue management system software is the backbone of the system and has to be efficient enough to automate as much of the processes as much possible. There should be easy-to-operate back-office controls and policy deployment to keep everything up-to-date. The integration of the queue management system data with any other organizational systems and/or the ERP is also important for some organizations in order to lower the workload of the IT department and the branch staff.

Read also: Why should the bank think beyond queue management?

Conclusion

In this article, we have discussed some basic issues and problems that organizations and their customers could face while utilizing any queue management system. It is very important to have an efficient and easy-to-use QMS system for both the customer and the staff. If you have any such problem in your existing queue management system of if you want to implement a new queue management system in your branch please feel free to get in touch with us for further guidance and consultancy. You can reach us through the below comment box or contact us through our Contact Us page.

Check this out: Appointment scheduling tips to improve customer experience