Linear Queuing Queue Management System is basically a ticketless queue management system designed for first come first serve bases. This is a very effective approach for certain scenarios. Linear Queuing significantly optimizes the service efficiency and is proven to be very effective in both scenarios, one with large service areas, handling large crowds such as 10 to 30 counters in a single service area and second small branches ranges from a single counter to 5 counters. Another advantage of Linear Queuing Queue Management System is that the system is completely plug-n-play based structure, require very less maintenance and operational cost. Coupled with Signage and big displays it provides more room for advertisements and instructions. Here are some of the benefits of the linear queuing queue management system:
- Organize and Control the Visitors/Customers Flow
- Reduce Queue Timings and wait time by 20% to 34%
- Increase counter efficiency and reduce serving time
- Handling of a large number of visitors and customers is easier and more organized
- Very cost-efficient solution comparing to the ordinary queue management system
The system provides easy management of the customers at any counter, the agent dashboard is simpler and easy to handle, sometimes even a single switch and a small display is enough for the agent. Records service delivery time of each counter, provide complete statistical data of each agent along with the peak hour data and much more. The customers will wait in a single queue and the agent will press a button, a screen or display leads the customers to the open counter. The linear queue forwarding system makes the service delivery easier for the customers as well as reduce the burden from the agents.
Our Linear Queuing Queue Management System can be completely customized with very flexible compatibility approach towards the digital signage, video wall, a variety of displays and any other third-party enterprise solutions/system. The command and control centre is built on a centralized information centre which enables remote monitoring and control for the branch managers as well as for the head-office. The statistical data analysis tools and customizable reporting module provide a complete insight of any branch along with the single-agent level reporting and performance analysis let the administration take decisions with more clarity and confidence.
The simplicity of the hardware infrastructure reduces the installation and operational cost as compared to any ordinary bulky queue management system. The system can be implemented in offline mode or local network as well, with only a single button for the agent/customer service representative and a few LED displays or screens to guide the customers/visitors towards the open counter, this basic setup is very cost-effective and not only that, the simplicity of the system makes the service delivery easier for the agents and the customers.