The Department of Economic Development (DED), Dubai acquires RSI Queuing System to optimize their queue management system. DED is a government wing whose focus is to evolve strategies and mechanisms to foster and nurture economic development of Dubai. Rapid economic growth, creating an amicable business environment, and encouragement of innovation in business services and products, are some of the work undertaken by DED. DED is vested with the important task of identifying policies and reforms to constantly help in the growth of the business economy of Dubai.
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DED wanted to optimize their queue management system and hence approached RSI Concepts for the same. RSI queuing systems are very well known for their impressive technology and effortless functioning. The team working on RSI queuing systems interacted with the team from DED to understand the different functionalities required and vagaries which had to be considered. After intense deliberations and discussions a queue management system was envisaged and designed.
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The RSI queuing system developed for DED has a seamless customer flow management and an active queue management mechanism. This assists the DED personnel to quickly service the queue and reduce the customer waiting time. Interactive kiosks coupled with automated ticketing systems help in delivering a swift service and also let a customer know about the approximate waiting time. This RSI queuing system which has been incorporated within the existing framework of DED has aided the DED staff to efficiently manage queues and render better service.
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Up on installing the RSI queuing systems for DED, Shehzad Asghar, Project Manager, RSI Concepts said, “DED is a premier Government arm and has a plethora of multi-dimensional queuing requirements. Deploying a queue management system for DED was indeed a big challenge. We had to consider all the different factors which had to be addressed in order to build a queue management system for DED. The task was a test for our team.
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We had to leverage our cross business vertical skills and also learn about the nitty-gritty of the science of economy in order to propose an efficient RSI queuing system for DED. The successful design, delivery, and integration with DED’s existing framework have catapulted our confidence levels. We have had immense learning which will be of great value in all our future products. The domain knowledge we have gained will open up new vistas for us in the future. We are very glad that DED chose to work with us.”
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RSI queuing systems is constructed on cutting edge and high end technologies which are robust as well as powerful. Crafted to deliver excellence and boost the speed of servicing, this queue management system is amongst the best in the world. Hassle free customer flow management and intuitive queue management system is the USPs of RSI Concepts. This RSI queuing system which has been installed in DED has now provided a big thrust to the productivity of the DED staff. DED customers are a happier lot as the service times have been drastically reduced.
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